Great resort

This was our 4th time staying at this resort which we loved before but this time we found it to be less than a 5star resort, the grounds were not kept as before, the food was not as good as the previous times but we were notified of the food shortage prior to going to Cuba The people working at this resort were as pleasant and friendly and welcoming as all previous times, especially our butler Yas and William at the royal service. Also our favourite pool boys Neosbel and Michel always willing  [... read more]to do anything to make us feel welcome and well taken care of as well as all the wonderful serves at the royal service restaurant and bar. Overall it was a great week the beach being the main reason we went back once more but the food was the main downfall this time

Cuba Resort

Hotel was clean and staff were friendly. Hotel was a little dated but clean. The grounds around hotel had a lot of palms laying on the ground and sometimes garbage bins were overflowing and needed to be emptied more frequent. We had two days with cold water but it was fixed afterwards. Restaurants were good and food was decent. Entertainment was varied and good even though resort was only operating at low capacity. Beach was beautiful and clean and pool area was fantastic with great bar and some [... read more] activities.

Not a 5 star

6 of us went in October 2023 and the grounds were nice and the pools were clean. The rooms were not as promised in the website. There was no coffee maker in the room there was no soda or beer in the fridge either. Our room didn't even have a dresser to put our clothes in so we lived out of our suitcases all week which was very disappointing. The shower head holder was pointed at the opposite wall and spayed water all over the place. We had to hold the shower head to shower (when there was h [... read more]ot water which wasn't very often). The food was good (what there was of it) we were told they were at 1/3 capacity so all 300ish people were eating at this super small buffet that turned into an a la carte at night with 3 options to choose from. They ran out of cola OFTEN as well. The staff was very friendly. If you go to the Japanese restaurant I hope you get Raphael as your chef he was amazing and the food was great!! I am not sure that we would go back to this resort.

Nice resort

The hotel itself is nice. Our room had no hot water. Constantly running out of Pop ! No pop or beer in our room. Only 1 day when we mentioned it to the manager. Because the resort wasn't up to capacity the main buffet was closed. The buffet they used was small. Not much fresh fruit or veggies. The Japanese Ala carter was awesome. They do cater to those who are celiac. You just have to let them know!

The best vacation ever

It was one of the best vacations I ever had. The hotel was very good nice and clean the people over there was very nice very helpful and honestly I recommend Paradisus Princesa Del Mar to anyone planning to travel to Varadero

Amazing staff!

Thank you for your great hospitality! I love cuba 🇨🇺. It’s well managed resort. Good à la card restaurant and a lot of options to do in the resort. Lacking a bit of during the day entertaining and sports activities.

Amazing resort!

- service excellent; - staff very kind, welcoming, polite and helpful; - animation and entertainment are excellent; - beach very clean; - nice enjoying atmosphere; - nice restaurants à la carte (especially Japanese);

Amazing vacation

Property could use some fixing but it didn’t stop us from heaving amazing vacation…great value for money we paid…beautiful resort with perfect beach .I would like to say big thanks to people who work in this resort .They work very hard to make the visitors happy …

First time to Cuba

My first trip to Varadero Cuba was excellent. Hotel staffs were nice and friendly. On my first day I had some problems with sink. It was leaking from the bottom. I called the front desk and they sent the technician immediately. But they couldnt fix it. Then they moved us to another room. Room was big and clean. AC, kettle, hot water, wifi were working fine. Some restaurants were closed for renovations. Food and drink were great. However there were too many mosquitoes and flies (almost everywhere [... read more] in the resort). Please bring insect repellent if you are planning to travel to Cuba

A super resort to remember

This resort had everything I expected. The ocean OMG the best. Pool was also great. Workers super friendly and the food was delicious. Easy to move around and location fantastic. Price was right. Going back soon.

Great resort

This was a lovely resort in Cuba. We went at the end of June so it was very quiet and all of the guests were told to use the Royal service pool and beach in order to consolidate services, staff and amenities. All of the resort staff were very friendly and helpful. Our room was quite up to date and clean and a couple of minor issues with the shower were fixed as soon as we brought it to their attention. The beach and ocean were absolutely superb. The pool was clean. The food was limited as expect [... read more]ed in Cuba but the service was good. Note that there were lots of mosquitoes in the evening so bringing insect repellent is a must.

Pools are amazing

We went for the Royal service, but it’s definitely not necessary. We didn’t receive many of the ‘perks’ that were supposed to be included. The food is awful, but that goes for everywhere in Cuba, as far as we could tell. The pools at this resort are amazing and most of the time very few people were in them. The beds are hard as rocks and the room was decent. The beaches are great and the water is fabulous, even in May.

Beautiful resort!!

Looking for great sun, lots of ocean, long sandy beaches, a variety of pools ,and extra friendly staff...Paradisus is your place. Leo was our concierge and the best ever to look after all your needs and to make a-la-carte arrangements. The Cuban government need to step up their trade with other world countries. Their people live in poverty and this affects what Cuba can offer tourists. Red, white wine and champaign were almost non-existent as well as many cocktail ingredients....lots of rum! Eve [... read more]ry meal looked like the last....no variety. Beef in Canada can be AAA quality...beef in Cuba must be DDD quality. My heart goes out to the staff who have to serve these meals. Cuba...you have great resorts and staff ..Improve your trade relations and bring the resorts and amenities up to a realistic 4* and 5*...right now, they are nowhere near 4* designation. AirCanada and other tourist agencies need to seriously re-evaluate their rating systems!!!

Amazing

Amazing service, clean, safe, overall we had a great time and I totally recommend it. Couple recommendations for the hotel just add more pizza or snacks, it’s all. ……………………………………………………….:.::::………….

Disappointed 😔

Honestly, disappointed with this resort having been to Cuba many times, one being in February last year during the pandemic. I thought this was to be one of the better resorts in Varadero. The service and room was ok. Grounds could use some upkeep, beach chairs are old, beach not maintained daily or at all I believe during our stay. Buffet not sanitary or clean in my opinion. We were only offered 2 a la carts and had to fight for the advertised free round of golf. Food was definitely the worst I [... read more] have had in Cuba. Some days no bread, or cheese, no chicken or beef, pizza or fries. Burgers and hotdogs came in the last day. Mainly rice, beans, pork. No vodka, tequila, white wine or champagne. Hard to get a glass of red wine. Having been to Cuba I was not going for the food, I was going for the beach which is beautiful. For a 5 star resort not being welcomed with a cocktail upon arrival was disappointing. Will eventually go back to Cuba, but will give them time to recover from Covid and food/drink shortages.

Very peaceful and relaxing resort

My wife and myself recently spend ten great days in Paradisus princess del mare, wether and beach were amazing like usually,staff very friendly and helpfully , if someone complains about food, I suggest go to Antigua (we went there in March, for seven days we had only burgers & hotdogs).Special thanks to costumer service office team Jorge,Yardley&Lily for arranging my wife’s 65 birthday celebration.

Worst resort i ever visit

this was the worst resort i ever visited. The food was really bad, it was always recycled from the morning, afternoon and evening in the buffett. The only thing we could eat was eggs and pasta. No salad dressing was avaliable for the salad bar, so we had to have a salad dry, not very good. The room was not very clean, the maid only dumped the bathroom garage bin, did not clean the bathroon vanity or even sweep up in the room but the worst of this room was the showers, NO HOT WATER, getting a c [... read more]old shower was not very nice, how are you supposed to get a shower after being at the beach or pool all day and go to get cleaned up but no hot water and a cold shower is very hard to do because you can't stand the cold water. The king size bed was not very comfortable, very lumpy, the springs was almost coming though the mattress which result in my lower back and hip pain, the pillows were very flat, uncomfortable to sleep on, lying flat on the bed, neck pain as a result. I will not recommend this resort to anyone. it only had one small shop on the resort but it did not get any snacks like chips, bar or drinks if you were hungry during the day and believe me i needed snacks, i did not eat very much for the seven days we were there, this caused me to spend two days in the rooms feeling unwell. So as a result, this will be my last trip to Cuba for some time, bad experience with this resort.

Don't go

I just got back from this resort a few days ago.Im not sure what has happen to cuba but I don't remember the rudeness and lack of food.I could always find something to eat but not this time..It was terrible. Japanese the best. But only al le carts allowed.. Rooms were out dated. Maid was lazy skipped days of cleaning and never changed bedding. I love cuba but this was the worst.

Good Resort

Good resort. Had a great time. short on and few things, don't expect perfection. Worst part was the fly bites. Bring bug spray and make sure to use it at night around the resort. Right name on the flies. No See-Ums FFS

Beautiful, relaxing holiday

This hotel was clean, the staff were incredibly friendly and kind, this resort is big and there is a lot of walking but as a Royal guest we could flag down a golf cart or call the front desk for one. We stayed in the Presidential Suite (upgraded once we arrived), and we had our own pool, the room is massive but it’s at the furthest part of the hotel which meant we had to walk very far for the entertainment and to the restaurants but a quick call to front desk and a golf cart was on its way. M [... read more]ost of the entertainment and activities took place in the main area which meant all the Royal guests had to commute. There was never music or things to engage you around It is more like a place to rest and relax. Due to the food shortage in Cuba, there were minimal food options. Every single restaurant only offered chicken and some type of seafood. There were 2 or 3 options on the menu at the a la carte restaurants only. I think if they had meat options of some sort it would have been much better. They did try their very best to offer chicken in many ways to keep guests happy. The room service was good and I think this is the only place where the staff from the groundskeeper up did everything in their power to make you smile and feel welcomed! My cons were, the lack of English speaking staff. The language barrier is absolutely massive and a very big con. I am actually surprised how difficult it was to ask for something. Definitely don’t go for the food but certainly go for the incredible beach, ocean and kindness AND make sure you visit The Rock House (24 hour) serves drinks and easy foods like sandwiches, hotdogs and soup. If you want to meet the friendliest people… this is the place to go. If you want 5 star dining, go elsewhere, if you want a 5 star room, go elsewhere but if you want the most beautiful beach and ocean and outstanding people… this is your place!