Amazing resort

Amazing resort .very very good service,clear weather,beach first class,nice restaurants ,steak house was the best,romantic vacation for couple ,clean and nice rooms,we loved coffee bar,everything perfect.

Great vaccation

I had read all the review prior to traveling and knew exactly what to expect. We arrived by 1:30pm and were told our room will be ready by 3pm, which actually took until 4pm. Overall the check in process can become more automated to reduce redundancy and improve efficiency. The hotel itself is not luxury, however it is nice and comfortable. (some areas still need work, such as carpets and chairs in the casino etc). Food was good, with many different choices. Restaurants: steak house was great, a [... read more]te there three times. The third time (Friday night) it took 45min for food to arrive and it was over cooked. However the last two times it was FANTASTIC. the staff were really kind, courteous and accommodating. Teppanyaki was also great, sushi bar was fun with relatively good offerings. beach was fantastic, beach/pool activities were fun and entertaining. The entertainment crew work really hard and I enjoyed their sense of humor. This resort has the potential of being a 5 star, with more attention to details and improving the facility further by getting rid of carpets and dated furniture. More umbrellas at the beach and personnel to keep the beach clean. More daytime activities and games for children and teens and night time entertainment would definitely improve the rating of this resort. Overall we had a great time and would recommend this resort.

The beach wasn't nice

The resort was good, everything in the room was very clean and tidy and they have very expensive be linens, which was amazing, food was excellent, everyday there was different foods, pools were very well kept, but the beach is not for swimming, it is very rocky, not even for lying there on the sun. The staff mostly all of them don't smile and not very friendly, which was not to so good, the only one is a waiter at the steak house, whose name is Martin, he was friendly and very courteous, it was  [... read more]nice to meet him there. Also there is not an exchange monetary place in the resort, you have to walk to a casino to change it which meant going out of the resort.

Not great for couples

This resort only have double beds no queen or king bed, the room were very small too. Majority of the staff were really nice, food was ok, beach was great. Not much to do on the island, but it is beautiful.

Nice but not 5 star......."think holiday inn"

the resort is clean and well kept , the staff are friendly and helpful , the food is ok but often cold especially at breakfast time. the H Steak House serves some of the best steaks I have ever eaten anywhere. The entertainment at night is so so ,and the disco is unbelievably loud even for the younger crowd with very few people staying to long. The phone in our room never did work despite reporting it 3 times. When first checking in to the resort and despite having paid for "preferred check in"  [... read more]it still took 5 hours to actually get in our room , one person we met there said he had to wait 7 hours to get his room.

Good value,great location ,very safe

Beautifull resort,nice amenities attentive staff,ok entertainment,March 2014 Restaurans not all open but wast to be By april 2014,food was very good,Children entertainment was much better then adult entertainment and evening shows were very amateurish.

Great Memories !!

If your looking for a place that isn't too classy but yet more like your on your own island shared with others, this is it!! My boyfriend and I went there this past April/14 and had a fabulous time. There were large pool areas fantastic food areas, one which really intrigued me was the Prop Club. Never have I been to an all-inclusive resort where you actually sit down and be served your order in the middle of the day, as if your at a paying restaurant. The food was burgers and fries etc., but it [... read more] was very good and freshly made. The rooms are not the most fancy, but they were very clean and comfortable. Just the whole Ora of that island (possibly because it's so small) we felt like we were ship wrecked and being pampered. A very relaxing holiday indeed. If your into night life besides your resort surroundings, I wouldn't recommend this place. However, if you are into getting to know others within the resort itself to have fun then this place is the key, while the Prop Club comes to life as a disco/pub bar where you can get your dance and drink on.

Memories Grand Bahamas

excellent resort, will stay again, only complaint we have is most of the buffet food was cold, nice pool, beach, Prop Club food was great and hot, Steak House was amazing, staff were very friendly, Marcus (waiter) was special, and Admiral (entertainment)was very nice to us. Also nightly shows could show improvement. Maybe theme style buffet like mexican night, carribean night etc.

Fabulous Resort

Food was very tasty. Lots of variety on the buffet, and they will cook you a steak, hotdog or hamburger if it is not on the grill already. Overall staff were very friendly; one or two bartenders that need customer service training. Room is older, but clean and towels, supplies, mini-bar maintained daily Air conditioning in the room works very well, so sleeping at night was not a problem. Beach is very nice, and lots to do: parasailing, banana boat, jet skis Vendors on the beach, but they are not [... read more] pests; you have to approach them if you want something. Negatives: spa for massages at next hotel. It is a 15-minute walk, and no shuttle provided. Upgraded to Diamond Club, and didn't think it was worth the money for what you got.

Bad Memories, never again

Stayed there with my family in march, hoping to celebrate my 40th birthday in a great 5 star hotel. This place is about 2.5 - 3 stars at best. Small rooms, horrible hiusekeeping, the tiniest bathroom i have ever seen. Food is basic to blah. The AC in the room was ooooold an loud, they moved us in to another room which was ... Vibrating because of the AC on the roof. The third room was in the even older part of the "refurbished" resort.. Housekeeping made it to our room once for the 7 days... Des [... read more]pite of our calls for soap, towels amd toilet paper. Needles to say - never again. Dont want to waste more time to write the rest of the horrible details about the place.

Nice resort

This resort beautiful. It is small which is nice for for people with families. We traveled with 2 small children it was nice to be able to run up to our room whenever we needed to. The beach was beautiful. Pool was great. The fun zone for the kids was amazing. It was a great water park that even parents could enjoy. The food was good no complaints with that. I just wish there were a few more different types of restaurants. A little bit more variety. Steakhouse was amazing. But it's first come fi [... read more]rst serve. I would have liked to have been able to make reservations. It would have been helpful with 2 children waiting. The Japanese restaurant was nice, good food nice place. Dinner show was good. The rooms were small. But kept well. I believe the resort used to be a hotel so the age of the building shows. Not all of the rooms have balconies so if this bothers you make sure you get at ocean view room. There were many complications with everyone's reservations on the day that we checked in. Many people were given the wrong rooms and were very upset. We were told we would have a balcony but in the end were not given one. I had to be persistent in changing my room. Thankfully we were changed the next day. We were told we could have early check in of 1:00 pm because of the kids but they didn't follow through with that. There was no crib in the room as requested so we followed up on that. The staff were amazing some of the nicest people I have ever had the pleasure of meeting. So helpful, kind and caring. I know this resort opened in January so given some time they will be able to iron out the small kinks.

Nice Complex

Beautiful grounds,nice rooms (once you get checked in) very clean, staff very friendly however service was intermit ant... we booked for Royal service and were a party of 8,,, some of us received this service and some did not. This hotel either needs more housekeeping staff or a new computer system...check in was a nightmare! My husbands jacket went missing from the luggage storage area???and it was never found...Staff tried very hard to find it..We had to go and buy a new one in order to come h [... read more]ome to very cold weather. We had to line up for the steak house and there was no reservations allowed... this did not make sense as there was lots of room and staff. Overall we had a decent vacation however would we return to this complex??????

Amazing time

Friendly staff, a large variety if food and very tasty. The steak house was the best. Kids area was fantastic! The nightly entertainment was fun, there was never a shortage of things to do. Extremly clean resort.

Amazing Resort-will be back!!!

Beautiful grounds, great food, friendly people. My favourite restaurant was the steak house. We ate there 4 times in a week. The Japaness restaurant was also very good. I enjoyed it so much that I have booked another week in September with 8 friends of mine.

Incredible!!

This hotel was amazing! The accommodations were lovely and the food was incredible!! Best of all the staff at memories were some of the nicest people we have ever met! We never had to wait for anything... Food, drinks, more towels... Everything we needed and asked for was taken care of immediately! We will definitely return to memories and have recommended it to all our friends and family!

Definitely Not A 4-Star - 3.5 At Best

We had booked this resort well before the reviews had been written upon it's opening. Once we saw the reviews we were a bit concerned, although we usually take reviews with a grain of salt. Some reviews had very valid concerns which proved true. That said there are good points and bad. For the most part the resort was okay, but there are serious issues that need to be addressed by management. My wife and I stayed at Memories March 21-28, 2014. The main reason we decided on the Bahamas was the di [... read more]rect flight and the fact we'd never visited there before. The room we had requested a few days beforehand via e-mail faced away from the beach and the sometimes noisy Prop Club (disco). We just had a Deluxe Island-View room with no balcony (we didn't care). It overlooked the front between the Casino and the Lobby entrance on the 4th floor (the top floor in our section). We managed to get what we had heard was one of only eight king-size beds (not sure if that was true or not). The grounds are nice with beautiful Royal Palms and landscaping. The "sugar mill" and structure looking much like an aqueduct are a nice touch. They closed the water slide due to injuries, however. The pool is cool but doesn't need to be heated. It's the Caribbean people! We found the rooms and general appearance of the resort clean. However, the halls, doorways and carpeting are dated looking. It's the first time we've seen carpeting at a beach resort which left us scratching our heads. The room was nicely decorated with lots of closet and storage space. The bar fridge was stocked daily with 2 bottles of water, 2 beers and one each of Coke, Sprite, Orange and Pineapple juice. Yes the air conditioner was rather loud, but we've experienced that in other resorts. Bed was comfortable and not as hard as others in the Caribbean. There was also free Wi-Fi which was awesome. No buying time and slow PCs. The bathroom was small but keep in mind that this was a Sheraton hotel at time. Towels and facecloths were replaced as we needed. There were plenty and no issues. We had hot water and shower pressure was okay; however, there was a huge issue with the toilet. For two days it would not flush. That is not good! The maintenance people were called 3 times and they showed up almost immediately but the issue would go away then come back. We were told (by staff and other residents at other area condos) water pressure is a problem all over the island. That said, I am sure there are pump solutions to increase the water pressure. We had heard that this former hotel had been closed at various times totalling 6 years! That is not good for the plumbing or other infrastructure. Regardless, this place opened to the public way too soon. A $20-million overhaul apparently wasn't enough for a property originally built in 1965 (renovated in 2006 & again in 2013). Fix it! The beach and pool are great but it can get crowded. There are not enough chairs, and more importantly, not enough umbrellas for shade. More need to be purchased. We saw a number of people laying on the sand as there were no chairs to be found. If you sleep in till 11:00 am, drag yourself to the water and find no available chairs, you don't have our sympathy. Yes, you have to reserve chairs with towels by 9:00 am or you are out of luck. All of the Caribbean reserves chairs this way - so like it or lump it. The Japanese restaurant Negano Teppanyaki was the same as one we had in Jamaica only the staff, although friendly, weren't as funny or engaging with the customers. You are supposed to entertain the guests. The bland food is exactly the same every night. We felt as though we were rushed to finish our meal and get out. Not so was the à la carte 'H' Steakhouse. The staff was so friendly, engaging and professional like our server, Patty. The food was outstanding and the manager, Sonny, was the best. He was diplomatic at times, charming, always engaging the customers and asking how they liked their meals. We ate there 3 times. We avoided the Italian buffet as we were told by many people the food was cold (being left outside under heat lamps) exposed to the elements and possible contamination. The open air Italian should really be an à la carte restaurant totally inside. The Selections Buffet was very good considering the small size of the resort. If you can't find something to eat, there's something seriously wrong with you. No seriously - go on a cruise if you are a picky eater. There was even maple syrup for breakfasts! The Prop Club had good wings, chicken strips, calamari and burgers. However, the poutine, which looked like it had a mild white chicken gravy (not beef), was not very good. The coffee everywhere on the resort seemed to taste like instant to me. In fact the Beans Café's machines are Nescafé brand. Maybe that explains it. Also, it seems that in the Caribbean, there is no cream only milk. It is probably very expensive to obtain cream on the islands. The Social Bar had an awesome staff with bartender Rondell among others. They are hard workers and endure long hours but are always a laugh. Someone had bought a bottle of Mott's Clamato juice (which apparently is available at Solomon's store in Freeport - price tag said $10.99!) to make Caesars. If Sunwing can bring maple syrup and Costco's Kirkland bottled water (in room fridges) from Canada, why can't they import Mott's Clamato juice (& Caesar rim) for the bars? I am sure this would be a big hit to the Canadians who maybe made up 90% of the guests staying here. Beware at the Casino, even though the resort is called Memories Grand Bahama Casino & Resort, your drinks are not free. You must pay for them even though it is part of the resort. This makes no sense - especially if you want people to fill the room spending money. No wonder it was empty most of the time! No bugs seen - no mosquitoes or even ants! We were pleasantly surprised. Good security everywhere on the resort. They were very friendly and you felt safe even outside the resort. The police station is next door. Buy your duty-free stuff at the markets not in the pedestrian mall between Memories and the Grand Lucayan. I saw a $8.00 difference on one bottle of rum. Beware - the airport does not have a duty-free! While we were at the resort, Bahamian Prime Minister Perry Christie attended the official opening of Memories, checked out the restaurants, and stayed one night on the 4th floor (I hope he had good water pressure & his toilet flushed). Beforehand workers were seen scurrying to replace things. Funny how everything suddenly worked when he was there - then, after he left, problems were back to normal. We were told the opening of this resort is crucial to Grand Bahama tourism. The promise of 1,000 permanent jobs and daily Sunwing flights from Canada. The island's struggling economy appears to be sinking like a stone. The issue is get things fixed and attract the tourists with things to do. Places like Port Lucaya Marketplace and the International Bazaar have little to offer especially since the 2009 hurricane and haven't recovered. There were the usual t-shirts and junky trinkets made in China (and locally) but also fairly reasonable jewellery stores. We were expecting the Bahamas to be one of the more affluent islands in the Caribbean with lots to offer, but boy, were we shocked! The government needs to get rid of the red tape for companies looking to invest in the island and fuel its economic driver - tourism or the island will fail miserably. Right now it seems Grand Bahama cannot offer what other Caribbean destinations offer. The thing about Memories though, is boredom. After the very lame nightly shows, all one can do is sit at a bar. Where is the musical talent? Even the Count Basie Square only has a show 2 nights a week! There should be entertainment of some kind every night/day during peak tourist season! Tourists are bored! Memories and the Grand Lucayan Resort have a nice pedestrian mall that could be a draw if the had entertainment on it. Management - get together and come up with something! You are wasting a great space and potential tourist draw. The staff we found were wonderful and seemed at times frustrated with problems not being addressed by management or not enough training being provided. This resort is definitely not a 5-star. I would rate it as 3.5. I am certain the Caribbean resorts give themselves the star ratings as they see fit. We cannot honestly recommend this resort until some serious issues are dealt with. Too many kids here for us. And who wants to bring babies on vacation? Sorry Sunwing, but there are many nicer and less expensive resorts elsewhere in the Caribbean. - Elevators need signage to tell people which floor contains what like Buffet or Reception. - Pool areas need supervision. Saw kids eating gelato and drinking in the whirlpool. No food, no drinks policy should be enforced and it is not. - Fix the water pressure problem. You cannot expect people to live in rooms with toilets that don't flush! - Better activities and entertainment is needed as the shows are very lame. People are bored. - Buy more beach chairs, and more importantly, umbrellas for shade. There aren't enough! - More places to get bottled water - especially in the mornings as the bars don't open till noon. - Update the photos on your website as some are not representative of the property right now. - Improve the wait time at 'H' Steakhouse by implementing a reservation system for it.

Wonderful resort.

This was our second trip to Coba in the same year and will go again for sure. Excellent food with lots of choices, clean and large rooms, plenty of pools, great entertainment and friendly helpful staff.

Great price and good service

This is a very nice, clean, smaller resort on Grand Bahama Island. Location in Lucaya is across the street from the Lucaya Marketplace with excellent shops and restaurants for off-resort dining. Everything you want is right there. Our room was small, but kept immaculate each day. The staff were over-the-top friendly and did their best to make everyone's stay enjoyable. The buffet food is very good, but the shining stars for dining are the Japanese Teppanyaki/Suishi bar and the steak house restau [... read more]rants. Both are well worth the wait to get in. The beach side dining is good for lunches and quick snacks. Well worth your money to try this newly renovated property. The beach is beautiful and we walked the entire length three times to relax and get our toes in that powdery soft pink sand.

Fantastic Resort

I was very pleased from the booking of the flights , trip central very accommodating . once we arrived at the hotel the staff was very friendly and took good care of us . We had some issues with our room but amazingly we were catered to , look forward to traveling in the future with Trip central and definitely will be back to the Bahamas. Thank you Trip Central, Troy