Epic Week!

Great resort, good food, friendly staff. Lots of walking but we were up for it! Close to all the exciting excursions and nature parks. Fantastic on-resort snorkeling. The a la carte options were great and we had no trouble booking when and what we wanted.

Pros and Cons....more cons than pros

Something personal was removed from my room, the drink service is very slow in the lobbies and the floor is very slippery ( I saw at least one person fall every day, including myself one rainy day). The resort also needs some repair and the food in bland. The room on the main floor smelt moldy and it makes me wonder if it was ever flooded. Getting a shuttle transport around the resort is near impossible, they drive by and don't check to see if you want a ride. I got one ride my whole trip, lots  [... read more]of walking. Pros are the "lagoon" of the ocean is fantastic and there is tons of wildlife if you look. The theatre shows at night are fantastic and the thai restaurant is a MUST visit. The pool are a ton of fun as well. The staff are super friendly as well.

Very large resort

The staff are friendly and accommodating. There is lots of walking and not very consistent transportation alternative. I did not get hassling by the "club" representatives, but only because I was a single traveller, others in our group did get hassled by the concierge to attend the meetings.

Grand Sirenis Resort

I have only been to one other all-inclusive resort but I found this one met my expectations. Air Transat looked after us and the staff receiving us at the resort were pleasant and efficient. The room was good enough and met my needs. Being on the 3rd floor, the rain was loud pounding on the roof and the wind whistled through the patio doors. The pools were buzzing with activity. I ate mostly in the two buffet areas and tried many different dishes. Our bride and groom seemed to be well served at  [... read more]their beach wedding. The concierge was very helpful and the check out day was painless. Overall, it was a pleasant holiday although I do not think I will go back to that area. I found it quite expensive with peso/CAD conversion.

Very beautiful, modern resort

If you enjoy walking, you'll love this resort! Widespread with miles of paths to walk. Food was really good. Bars were well stocked. Beaches and snorkelling top notch! Exceptional staff. It's a must see resort.

Wondeful Family Resort....

Spent one week in Feb 2016 with our children and grandchildren, had a fun filled time. Lots to do, Pools, Dolphin show on the Resort every morning, Lazy River was a big hit with both young and old. Beach is a little stoney but has a natural beauty. Rooms lovely, very spacious, modern bathroom. Each Room block has their own concierge which was a nice to have, Isaac was ours and he was so helpful to our family. Staff in general extremely helpful, service was great. Only downside was trying to get  [... read more]reservations in the restaurants of an evening, eating in the Buffet so many nights became tedious. More dining options of an evening would have been nice.

Great resort

Beautiful grounds,wonderful friendly staff & service,food great,rooms clean and nice,enough beach chairs,beach pretty,coffee bar excellent.The pools were very clean and the lazy river was a lot of fun.Alacart restaurants were excellent.Lots of bars and fast service.Did not find the walking distances too far.

Great resort

True that the beds are awful but that's the only complaint. They were very helpful and always asking for feedback. Food great. Snorkeling great. Great place for kids. Wonderful family vacation Would def go back

Beautiful resort

The only complaint is that there was nothing posted anywhere of what was happening during the day, so not enough information. Also, there was a bad smell in the room but other rooms were fine. Resort, beach and entertainment were great. Food was fabulous. Would definitely go back.

Beautiful Paradies with amazing Food and People!

Great set up of the resort surrounded by beautiful nature and curious animals. We had enough space to move around in our room, you just go there to enjoy the beach, the water, the food and the friendliness of the Mexicans. Just amazing and a dream. :) A little con: A little bit of walking involved to get around the hotel, that was not a problem for us. Also no problem for wheelchair access, you can move around easy. If you like swimming in the ocean, bring your swim shoes, recommended there are  [... read more]a few rocky spots, but that is part of this amazing nature. ;)

Amazing resort

Beautiful, clean resort. Interesting wildlife throughout. Loved the pools including the swim up bars and "foam party". Everyone enjoyed the lazy river over and over again. The young people in our group enjoyed the disco and we all liked the lobby bars. The food at the buffet is varied and excellent. The Mexican a la cater was good too. Rooms are spacious and comfortable.

Ok resort

No beach and smelled like rotting sewage. Rooms clean and spacious. Food excellent, hot and good variety. Pools great but crowded. Bars good service spa ok. concierge horrible service but buffet personnelexcellent. Night programs ok. Well laid out the resort is nice

Amazing trip to paradise

Our family just returned from 10 days at this amazing resort and we are already to book our next stay. There are two sides to this very large resort; the Mayan beach side and the Riviera Maya side. After looking into both sides we decided to stay on the Mayan beach side as it seemed like a good fit for our family. We were able to stay in building 29 which was right next to one of the large pools with a lot of great entertainment, the ice cream shop and the Brazilian restaurant (formally the Caju [... read more]n restaurant). The kids loved the ice cream shop and went a few times a day...there is about 6 or 7 different choices but the coconut is the most popular. The Brazilian restaurant serves as a small buffet for breakfast and lunch as an alternative to using the large main buffets in the main lobby. There is not as much variety but there is always something good to eat. The lazy river is also very close to Mayan beach side which is a very nice place to relax with a drink as you float through the jungle atmosphere. Some people complained about the beach being rocky and about seaweed but we thought it was great! The staff clears away the seaweed everyday and we used water shoes. The snorkeling was amazing as we were able to see and feed many tropical fish. The ocean water was even warmer than the pool water. The kids club is wonderful....they staff are so great especially Christina and Diana. They always have activities going to keep the kids busy and happy. The dolphin show that they have for free everyday was really nice and the kids really enjoyed the scenery of looking out onto the ocean while watching the show. There is plenty of entertainment through out the day such as games by the pool, bike tours, free snorkeling demo, archery and dancing lessons. The evening entertainment was spectacular! We very much enjoyed the shows and felt they were very professional and much more than we had seen at other resorts. One thing I liked was that there was no smoking allowed in the theatre. Our kids loved the mini disco every night before the show. The food was really very good and plentiful. The buffet was nice because it changed every night....our favourite was the mexican and pirate themed night. For restaurants we tried the Cajun, Mediterranean and Japanese and they were all ok but we all agreed we preferred the buffet. One of our favourite places there was the coffee shop! Auriella who works in the afternoon/evenings was just amazing! The best drink was the ice Mokachino with caramel. We did not visit the spa but we did hear amazing things about it from those who did. As mentioned before this is a very large resort with a lot of walking. That being said we had an infant in a stroller and had no issues. There are ramps for those who need it and there is a shuttle that runs every 20 mins around the resort all day long. This was truly one of our best family vacations and I hope make it a tradition

Very good value for money

Our 3rd time at Grand Sirenis. The place is starting to show its age and I would say maintenance has been neglected in some areas. The grounds are great and we like the fact it is spread out over large area. If you don't want to be side by side with all the other hotels, this is perfect. We like they way they have kept the natural area around intact. It would appear they are starting to invest some money to refurbish, but I also think it is going towards their premium travelers club/members. Mak [... read more]es sense from their standpoint, but they better keep up with the rest of it. The only thing we really found embarrassing, was the lounge chairs. For the price, they could go to Sams Club just down the road and replace them for $50 each. Some of them are pretty disgusting, to the point they should be thrown out immediately. I do know there are some rooms in need of repair, but we have been lucky so far. Overall, we think you get the best value for your money here.

Excellent service mostly with other issues

Nice grounds, large rooms, uncomfortable beds, outdated furniture, most employees went above and beyond to help. Good food selection at buffet with a bit of repetition. A la carte restaurants reservations start only at 6:30 so my young kids fell asleep or were cranky before getting main course. Best was Japanese and Brasilian (service and food). Felt rushed out of Mediterranean and Cajun. Nice beach in a cove without waves but lots of coral rocks. Bring water shoes. Pools were very nice and good [... read more] temperature. Show very late at 9:30 but they have a pre-show for kids at 8:30 (non advertised). Check in and check out was fast and efficient. Concierge service was great to have in our building. Overall nice place but I don't recommend with kids under 8 unless they're used to late dinner or you don't go to a la carte. We will not go back for at least a few years.

Amazing Resort

Had a Great Vacation at Grand Sirenis Mayan Beach, Loved the grounds, the beach had amazing snorkeling just a few feet away from the shore. We really loved the Coffee shop, Health Bar (Delicious Smoothies) and the Ice Cream Bar. All of the staff were so friendly and helpful. Will definitely plan another vacation with The Grand Sirenis.

Not quite a 4Star

Large resort, good diversity for those who want to relax, be involved in the activities and to mingle. Barely a 4*. Do not rely on their cart/shuttle system; if you can't walk well, this is not a place for you. Way too much time between shuttles and that is if you can get on it (full).

Sirenity at the Grand Sirenis...

My husband and I travelled to the Grand Sirenis Mayan Beach Resort in the beginning of September and our overall rating would be a 4/5 stars. We really enjoyed ourselves immensely! We loved the beach – it has a natural coral reef right out front and a protected bay which was perfect for snorkeling. We saw lots of different fish and turtles in the bay. The resort itself we loved the layout of. It is quite large, but we loved walking around it and exploring. It was nice after big dinners to have [... read more] a break and walk a bit. Plus if you get really tired, there are trams that go around the resort every 20 minutes. Food for a Mexican resort was really good! We have been to other resorts and not loved the food. The best was the Japanese and the Brazilian. For our 3rd AlaCarte we went to the Steak House which we did not love as much. It was just “OK”, nothing special. We were supposed to get a honeymoon dinner on the beach but it was cancelled and moved to the Steak House which we were disappointed in as it was not very romantic and that meant we would be eating at the Steak House twice in 1 week when the food was just “OK” there, but what can you do! The service was ok, everyone was very friendly and nice! One thing I would change is that in the buffets it is hard to get noticed by the staff sometimes. And we weren’t sure what to do when we walked in at first (no one explained to us). It would be nice to have a host/hostess seat you and let you know to turn up your cup for coffee in the mornings, things like that. Maybe a little more organization would be nice. But otherwise everything was fantastic! My one complaint would be with the rooms. The toilet didn’t flush properly and the tub was broken.. AC didn’t work one night. It would be nice if the mini bar had a little more than 2 beers in it, but this is not a deal breaker. One thing I did love was the hair dryer was awesome for a hotel hair dryer! Overall we had an amazing time and the room did not deter from the full experience of the Grand Sirenis. We will definitely try to come back!

Great for kids

this is the third time we have been at this resort, my husband,my daughter and her two boys ages 8/11 and myself love the bars at night the food is good the grounds and resort very clean the lazy river,ice cream parlor,coffee shop, and staff are all great and why we keep going back

Grand Sirenis Mayan Beach Review Aug 10 2015

Overall great experience !!Great staff very attentive friendly and attentive. Food great for everyone including a basic meat and potatoes person such as myself. Resort is huge and very clean and well maintained. Beach is only potential issue some rocks as u enter and on actual beach. Offsite excursions very expensive but I assume par for the course at any hotel for family of 4 with discounts on both kids appox $830.00 for 2 excursions with no extras just basic tour. Well worth going