Disappointed

We selected this resort due to the raving reviews on their FaceBook account but our experience was that we were very underwhelmed by this 5 Star Resort. The rooms were very run down. We had to call the front desk multiple times to request water and toilet paper that was I assume forgotten to be left when our room was cleaned. The selection of food at the buffets was good and the variety of ah la carts available was plentiful and delicious. We stayed at the adults only Sai’kan and found [... read more] that the entertainment was every evening and extremely loud until 10:30 -11 pm. There were some nights that we wanted a quiet evening and just could not have that. The entertainment was great just don’t think it needed to be that loud.

Great vacation at Bahia Principe Luxury Sian Ka'an

We really have nothing but great things to say about this resort. We wish we would have had more than 8 days. The food, staff and grounds were all great. Shout out to the entertainment staff, they were all friendly and not too pushy if you didn't want to participate. make sure you book your ala carte reservations early, but the buffet is great too. We can't wait to go back

Good Resort but Not "Luxury"

Hotel was comfortable able but calling it luxury is a stretch. The entire experience was good, I got what I paid for but if they keep cutting all the little things it will really start to show. Staff are excellent. Pools in jungle are nice. Beach is a disappointment. Drinks lack alcohol to the point it's unclear if they added any. Food is decent but not spectacular. Luxury is in the name but not in what's delivered.

Wonderful holiday!

Beautiful resort. Food was phenomenal. Service was great. Junior suite rooms were a bit tired but clean. Very quiet resort. Great place to relax. The trolley ride was easy to take back and forth to the beach and other resorts.

May not be for everyone but we love it!

I have nothing to complain about! The hotel, the room, the pools, the staff, the grounds, the transportation between the resorts and the food were all great. Some people may not like being away from the beach but it only takes 10 minutes by tram. Knowing that before you choose this resort may be important to some but we love it!

A huge disappointment

This resort pretends to be a 5 star hotel. You pay extra for exclusive access to everything. It would be a fair 3 1/2 star. The rooms are very small and sparsely appointed. No dressers or shelves for clothes (2 small ones for two people?), as a result we had to live out of our suitcase which was then situated on the only sitting place, the "loveseat". Food was fine, but again not 5 star quality, the same applied to the drinks. Everything occurred in the 'lobby', as aside from the pool and sn [... read more]ack bars (during the day), there wasn't anywhere to else to go.(Snack bar was available 24 hours). "Showtime" in the open area adjoining the lobby. Lobby was very noisy due to the only evening bar and entertainment being there, and thus while checking in we couldn't even hear was the desk clerk was telling us. We visited, ate and drank at the Coba, Akumal and Tulum...........and the same can be said of their restaurants (which we could eat in) and bars. A huge disappointment. Have been to many better venues.

Last minute trip!

All said this hotel was very satisfactory. It was a last min. Deal so for the price it was ok.I wouldnt call it luxury but beautiful weather and of course their employees were very helpful.good trip.🌴🌞🍦☕️🍺🇨🇦

Very nice smaller resort

Sian Ka'an is a smaller self-contained adult-only resort within a complex of larger resorts, but separated from the rest of them -- and the beach -- by a 10-minute trolley ride. Being smaller, it's less busy, more relaxing, and one could even argue that a 10-minute direct trolley ride to the beach is better than a long walk from one of the closer resorts. But it's the staff -- especially at the buffet -- that make this resort -- they do a great job of providing excellent, personalized service. [... read more] Rooms are a bit dated, but they're fine -- I like the rooftop ones. We were twice approached by a manager who was sincerely asking for feedback -- that's a very good sign. Last year the beach was overwhelmed by seaweed, this year it was fine. The beach itself is sand, but there are rocks/coral in the water -- bring watershoes. Trolley transportation system has been improved since last year. It's at least a 90 minute drive to/from the airport, worth taking a private shuttle.

Beautiful resort!

Sian Ka'an was a resort recommended by our Tripcentral agent, Susan Snider. It is a small beautiful resort nestled within the jungle next door to a PGA golf course. Our room was very private surrounded by lush vegetation. Four warm pools with ample shaded lounge chairs ran through the middle of the resort - we did not spend any time at the beach which required a transport provided by the hotel to reach. The friendly staff were always nearby offering their services in whatever we may have needed. [... read more] Food was available 24 hours with many a la carte options but we preferred the excellent buffet. We loved our time at Sian Ka'an and hope to return.

Save your money and book somewhere else

I booked this hotel for a group of 11 of us for a Bachelorette because Akumal on the other side of the Bahia Principe complex was fully booked…big mistake!! Before we booked we saw plenty of reviews calling it a retirement village, which is okay because with a large enough group you can create a vibe, or go to the other resorts to find something to do, what happened after we arrived couldn’t be fixed by an upbeat attitude. To start with check in, we had to ask the guy checking in for our res [... read more]ervation number to connect to wifi, then we had to ask for a map, in which he told us to scan the QR code for the map that was just a picture and had no information, all he did was hand us our keys and told us the room number was on the key pouch, we asked where the buffet was and you could see he was getting annoyed with our questions. No explanations, or suggestions about what was happening on the resort, we were just left to figure it out on our own. We got to the rooms, looking to tidy up before dinner, ready to start our vacation and to our shock the rooms were dated, falling apart, and dirty. One of the rooms we booked had a leaking toilet that took over a day to have someone sent to fix it, in which we called again and again because the leak wasn’t fixed the first or the second time and they wanted us to pay to upgrade the room as they refused to move us. In another room besides the vents being dirty and air quality so poor it made one of the girls sick, the door sill was not attached to the ground and had nails sticking up. Multiple girls complained about the shower pressure being non-existent, broken safes, dirty sheets (blood spots and various unidentifiable stains), and the AC not working. All of our complaints fell upon deaf ears. The 24 hour snack bar was a joke…we waited 1hr and 40 mins for chicken strips and ended up with chicken chips; small hard and tasteless. One girl ordered pizza and didn’t know what the pizza taste like to this day because WE NEVER RECEIVED IT!! The first night we came back late from dinner at another hotel on the property. 1) we had no clue how to get back to our rooms in the dark, 2) we were all in heels, and the resort is cobblestone 3) it’s literally in a rainforest with a bunch of different animals and critters and poor light we asked for a trolley ride back as we were told we could order a trolley to pick us up to take us to and from our rooms like they do at the other hotels in the complex, we were told no, the trolley is only for check in and out, then we were told the trolleys pass every 15 mins when we called front desk to confirm again, then we were told if the person driving the cart felt like it, was available and we tipped well we could catch a ride. The guy at front desk ended up walking us back to our rooms after going back and forth for over 10 mins because we (repeatedly)let him know how unsafe we felt, as well as had no clue how to get back to our rooms in the day let alone in the night. Mind you there was a guy sitting on the cart obviously not busy smoking and shooting the shxt with his coworkers. The service was terrible; either the staff didn’t care or they were highly misinformed. It’s a shame because the grounds are beautiful. I’ve been to many different resorts, from various hotel chains in many different countries and I’ve never been so let down especially for what was paid!!! As part of the Bahia Principe chain, I have come to rely on/expect a certain level of service and quality, that was clearly not met and I can assure you I won’t be making the same mistake again. Thank you for ruining our stay, and the bride’s bachelorette trip, me and 10 other girls now have quite the story to tell…and I only scraped the tip of the iceberg with this review

Been here 6 x - this was by far the worst time ! A must read from experience

My stay this time at Siam ka’an was a much different experience this time from all the other times ! The first 5 x excellent hence why I kept going back . But this time, was my first time back since Covid and what a nose dive it has taken. It started with arrival, normally a large travel bus picks you up offering you beer and water and has music going and engaged the whole ride , this time was a small sprinter van that shoved 14 people and our luggage in with no air and a 2 hr bus ride to th [... read more]e resort. Upon arrival we waited 2 hours for our room . The lobby bar used to serve premium booze to their guests ( baileys grey goose , scotch things like that. They no longer do , it’s for a charge to your room , again was never like that before that’s why you’re paying for luxury . The beach got moved because it was full of seaweed and rocks , but the beach they moved to was still very rocky . The beach bar said it opened at 10 but opened up whenever it felt like it and people were waiting around for drinks - even water. They had no water , beer or even pop at times at the bar . The bar staff were completely rude and didn’t care that you were waiting nor did they appreciate tips . They would go on break and leave the bar totally abandoned. We had to serve ourselves sometimes , a first anywhere I’ve been and I travel a lot! The room we rented was a penthouse and they definitely have not been keeping up on the upkeep of the rooms or the grounds - the paint was dull and peeling , the blinds were rusting , And I never saw a grounds person . The staff were not as engaging and friendly as they used to be . The nightly entertainment used to be good ie) dancers people on silks in the lobby performing - there was none of that at all . Very boring at night . Our room didn’t have hot water and only got fixed the day we left . And we spoke to upfront twice about it . I am speaking from experience having been so many times to Siam ka’an 5/6 times were amazing . This time I was highly disappointed and for the cost of $4000 I was expecting what I was used to . So you understand my disappointment ! We kept going back because of all these great things prior to Covid - now I wouldn’t rate it even at a 4.5 it’s a 4 and the only thing keeping it at a 4 star were the al le cart restaurants . They are still too knotch . I don’t think I’ll be going back . Which is sad I loved it here , and recommended to many who have gone . My opinion this time, has soured and this trip was not what I had hoped it’d be . I won’t be returning . Which is sad since I know how amazing it once was . I hope you find this useful before booking .

Great vacation

We had a great time staying at the sian ka'an, and would happily go back! The amazing variety of food options at the à la cartes and buffets kept us so full. We loved having the option to access the other Bahia properties. Make sure to do some research prior to choosing which property to stay at, especially if being right on the beach is a top priority. We found the tram system fairly prompt and very reliable. There are absolutely impeccable staff members throughout all of the resort as well. N [... read more]o one was ever too busy to lend a hand or answer a question. I wish I had known more about the activities happening on the other properties earlier in the trip, so that I could have explored and ventured out even more! Lots to do for next time!

Small hotel feel, bigger hotel options

Hotel in the jungle. Super lush. It felt like I was at a small hotel, not a factory-sized hotel. Buffet was good and the Alux restaurant was astonishing. Travel to the beach and other hotels was simple and quick

Best Resort By Far!!

Me and my wife stayed here for 7 days. We had an exceptional experience. There is 24/7 Room service at no extra vharge. All the staff are extremely friendly. We appreciated jose at the buffet and marianne at the excursion desk. And the life guards at the smaller jacuzzi pool where very tentative and alert looking out for our saftely constantly. The rooms were spacious, the bathroom and showers were clean. Book your dinner reservations 10 days in advance as the al la carts book up fast. Go to mai [... read more]ko as much as possible.

First Timers

The hotel and the staff were very impressive in all aspects in our opinion. The rooms were spacious and the beds and bedding were comfortable and clean. The staff were constantly sweeping and cutting trees on the grounds to perfection. All the food and liquor choices were top shelf and well worth the value of our trip. Give this resort a try and you will not be disappointed!

Spectacular resort but less so re: service

The facilities and inter resort transport were great. Rooms were better that online pictures suggested. The 3 mandatories, good temperature control, comfortable bed and good temperature control were all big checks. We paid for a room with the private roof top patio and it was a great investment though the jacuzzi was no deeper than an inflatable kiddies pool. Other than Alux and Le Gourmet the other a la carte restaurants were far from 5 star. Service was were the breakdown was. For every  [... read more]happy employee there was at least one who would likely have looked happier at a funeral. While there were numerous service shortfalls the worst was when we called for maintenance and were advised it be just a few minutes. 2 more calls and 75 minutes later they arrived. At that time we also pointed out that one of the room ACs was not working. The next day fix never happened.

Relaxing Atmosphere

Clean and well maintained rooms, friendly staff. Entertainment staff are very nice. Could provide better shows, we enjoyed the 80’s music and Latino Band. We watched Origen at Tulum arena and that show was amazing and worth the $10.00. It was nice to be able to hop around Coba, Akumal, Tulum and Sian Kaan.

We keep going back as this is an amazing resort for the price!

Everything was perfect. The room, the services, the staff with a very special "thank you" to Sebastian and Antonio at the Los Corales Steakhouse. We've travel quite frequently and these 2 servers were absolutely amazing. We have already booked for November and can't wait!

Great Serene Vacation

We were hesitant to stay at the Sian Ka'an as it is not directy on the beach however that was not an issue due to the availability of shuttles to get us to a private beach area on demand. We loved the quietness of the resort and the beautiful jungle surroundings.The food was wonderful everywhere. We were caught off gaurd a bit by the restriction on ordering more than one appetizer, or entree at the a la cartes etc. We've never encountered this before. The resort could use a facelift.It is a bit  [... read more]dated but still very comfortable. They could have more shuttles at dinnertime to accomodate guests needing to get to a reservation.The entertainment was wonderful but they could use more space for guests to sit and enjoy. A few days the leaf blowers were going for 2 hours straight. I realize they want to keep grounds clean but it was a bit much so early in the mornings while people were trying to relax poolside. Drinks are just ok. Pressure to buy wine as all resorts lately and drinks mixed for mass production unless you specify. Despite these few areas of imerovement, we loved it and would definitly go back as we realize nothing is perfect. They do not actively enforce the no smoking rule and they should. I know its hard but people clearly disregarded rules but no one said anything.Overall had a wonderful vacation. YOu will never get bored as there is access to so many resort pools and restaurants.

Wonderful Stay at Bahia Principe

The resort was very relaxing, everything was taken care of for us by the amazing staff. My fiancé and I had the pleasure of meeting some great staff during our stay. Constantino, who we met at the 24 hour buffet, had taken care of our drinks and even recommended some great food options that were made fresh to order. As well as Kevin who took us home from another resort and provided great conversation. My fiancé and I would definitely look forward to staying here again.