It is a nice welcoming resort with great workers

Overall everything was great except for the sceptic issue behind block 8 right by our room. We closed the door and curtains all week to not see or smell. The workers are friendly and the General Manager works hard, very hard. The food was great and we feel for them for not having enough essential items at this time. Thanks for making our trip a good one and and taking care of your lovely resort.

Beautiful location but awful accommodation and services

We reserved a junior suite room garden view with king bed. We got 3 single beds and no furniture in the room facing the tennis court. We changed rooms after 2 days in a room with broken safe, no towels, no pillow covers, no furniture on balcony, bathroom in need of repair, patio door partially open, electrical plug complete out of the wall, etc…. In 12 days we had new towels 3 times. Once they gave us bath rugs for towels. We had a bottle of water delivered in the room every 2-3 days while  [... read more]they were supposed to deliver water every day. Lack of toilet paper big time especially in the public bathrooms. Toilet doors don’t lock or even close. The rooms are in need of great repair. At the bar you could get beer, rum, wiskie, ice tee, punch. No Baileys, no pop, no coke, no pinacolada, no margheritas no special drinks. We had coke 2 days during our stay of 12 days. We bought our own booze gin, Baileys, pop. Buffet same every day. Lots of pork, fish, beef. Hardly no chicken. Good pastries in morning, sometime no eggs at breakfast. Good bread, salad bar. Every day, you had to line up for the buffet, not big enough for the amount of people. All à carte restaurante were the same Mediterranean , Italian, creole, Asian, they offered beef, pork or fish. No pasta. I would not recommend this resort. No service, they just pretend to note your requests but nothing happens. Went to Cuba 6 time before and never had problems, this resort is overly book and then they can not rendered the services.

Terrible resort

This resort was the worst place I have been in all my travels. It is old an not renovated. We were 4 days with low water pressure to take our showers and did not have hot water. My TV was broken. I had to complain multiple times to finally get a room change. I do not recommend travelling to this hotel and any hotels in Cayo Coco. People are better off going to Cayo Guillermo where the hotels are more recent. I noted that employees steal from the hotel because of they are so poor. I lo [... read more]ved Cuba but never again!!!

Wonderful beach 🏝️

The entire experience was very pleasant. Staff were very friendly and it’s a very family type of place. What I loooooooved was the beach which was even better than Pilar beach. Highly recommended. The only negative comment would have to be that there were no alcohol selection, other than that it was sooo wonderful 🥳

Amazing resort

This hotel is amazing family resort with excellent service, I strongly recommend to go an spend your vacation . The stuff working very hard every day to provide good service to everyone to your dream vacation to be very nice

A 4 star it’s not.

Grounds were nice. Staff was very friendly and tried their very best. Food was very low grade and room was in bad need of repair. No water for showers for 3 days. Toilets didn’t flush properly in any of the washrooms, including our room, sliding door in our room didn’t lock properly. Internet was almost nonexistent. Had to kill 2 🪳 roach in my room. Very disappointed.

Amazing resort and crew

Amazing experience and amazing crew. The music should be more diverse. I think more that they should announce in advance what activities will be scheduled the new day because we totally miss the only pool even of the week. We didn't know about the event.

Still drastically recovering from Covid

Unfortunately the Cuba we once knew was no longer represented in this resort. It appears that they are still trying to recover losses during Covid and only had the bare minimum. I will start with the pros: - the staff were fantastic and did what they could with the supplies they had - the grounds were well taken care of and beautiful - the pool was clean - the lounge area was fun - the al-carts were good However that is not enough to cover up the cons: - Our room smelled of mold and [... read more] the blankets were moth bitten and smelled rotten - the buffet was repetitive and not with quality food. We ate cause we had to but it was not an enjoyable experience - they only had rum and coke or coffee drinks. There was no variety or choices. The one day they had juice it was gone within hours - the gift shop offered nothing but cigars or rum - all in american dollars I have never left a review before but I chose this resort on reviews and did not think people were really representing the true state of the resort. Hopefully this will help someone make a better decision then we did.

Incredible staff

You will not get a better beach i promise you. The staff are always amazing. The food is perfectly fine. I have been to this same resort at least 6 times, i always have a great time. If you are looking for a good holiday at a great price, this is it. Side note. The airport is small and efficient. YYZ to a mohito on the beach will take roughly 5 hours.

Not Great

We went in with low expectations as it is Cuba and we didn't want to be too optimistic. However, we unfortunately would not recommend this hotel to anyone we know. We travelled with our 2 year old and requested a crib 4x before arriving - we did not get a crib the entire stay even though we asked every day we were there. Our room had a broken AC unit and we asked every single day until the 6th day we got a room change, FINALLY. Everything is pulling teeth. The front desk people must be ex [... read more]hausted from everyone complaining, but their attitude made us feel like they didn't care about our needs at all, and WE were a bother by asking for basic needs. The first night we got there after a long day of travel, we went to the buffet which was an absolute CHAOS, no tables available or plates for 20 minutes. When we finally got a table and I asked for spites for our table to drink and they laughed. No sprite. I was like okay do you have any juice for my 2 year old? Orange juice? No. Apple juice? no. Any juice? no. We found out they don't do any juice at night only at breakfast. YIKES. The food was okay, we were never hungry. But you do eat the same things every single day. The wifi is complete garbage but we expected that. The first night I went up to the front desk to ask if they could help me connect to the wifi because it wasn't working and again they laughed and said yeah it doesn't work sometimes. My husband and I got completely eaten alive by the bugs in the bed sheets. Not sure if they were bed bugs or sand fleas but it made sleeping impossible. Combined that with no working AC. We did not have a great time while in the room. I think that's completely unacceptable. Not once did they apologize or try to make things right. We always felt like we were an inconvenience or a burden for asking for help. Everyone we met at the resort said this is not a good hotel at all, we bonded over the suffering together. Everyone said the motto of Memories Flamenco is that the front desk will always tell you to come back at shift change, that way it's someone else's problem to deal with. Overall we made the best of a not great situation, but will not be returning to this hotel in the future. I would much rather pay a few hundred dollars a person more and go somewhere with better resources and customer service.

Nice place

Pleasant resort, we had a nice time. Beach is excellent , food was above average most of the time,actually surprisingly good. Room was ok, air conditioning running well, just the bed a little uncomfortable. Nice gardens, well maintained resort. We spent a nice vacation here. As anything in life, had some 2 star moments, but overall, the 4 star is well deserved in my opinion.

Loved it!

I loved the Memories Flamenco, thank you Jean Arsenault for pointing me there! I have been to several hotels in Cuba, and this is the best! Staff were great and it is small, so it is not really far to get from your room to everything else. The ocean is protected, and the sand is so white! My room looked onto unspoiled mangroves and there were tons of birds. I plan to go back. One word of advice, don't cahnge your money. They appreciate canadian and american money.

Memories Flamenco

Our stay at this resort was over all pretty good but they need improvement on their trip and fall hazards that were plentiful, especially the stairs to the beach one had no rails the other had broken stairs. Also, half the night time lights throughout the resort didn't work, I suggest taking a flashlight.The other big issue we had is that there was no air conditioning in the main buffet , eating in 27 degree temperature is not enjoyable when you have been in the heat all day. A la cartes were [... read more] great , food was awesome ,staff were nice but need more training .

Amazing Beach

Let me begin by saying that we had a fantastic week at this beautiful resort. Our goal was to have an inexpensive get-away to a beautiful beach resort and we are very happy with our choice. We have done a fair bit of travelling over the years and the complainers never cease to amaze us. The staff work very hard to keep the resort running smoothly. Thankfully, we came across several like-minded people who agree that we were lucky to enjoy such great vacation at a exceptionally low cost. Beac [... read more]h: 10 out of 10. Beach within very close walking distance to all units. No venders prowling, plenty of chairs and palm covered palapas for everyone, catamarans and paddleboats at your disposal, beach bars, and a beautiful sandy beach. There are many broken shells that without water shoes you will have to maneuver around when entering the water. We brought beach blow-ups along with noodles to float on. Meals: If your goal is to eat gourmet meals this may not be the place for you--you will not starve, there is plenty of food. We only went to breakfast and dinner skipping lunch every day by choice. Breakfast was always delicious and there was enough variety for dinner -- Wednesday is Lobster night at the buffet. The bread and rolls at the buffet were delicious and plentiful. We only had lunch on one occassion at a restaurant near the pool where they made home-made pizza. There was a lady at our resort who mentioned that the buffet lunches were the best meals. We tried a couple of the a la cart restaurants for dinner and enjoyed the Cuban. Staff: Hats off to the people at the front who are faced all day long with people who have issues--many involving internet. From tech support to complaints, I have witnessed the staff maintaining their composure and smiling while being constantly bombarded. Everyone who works at the resort puts in a lot of effort to make sure people are satisfied. I would happily exchange bills for coins for the staff who requested. I gave a grounds keeper my beach towels on the day I left because he asked me for them 3 days before our departure and I told him I would give them to him on the last day--for some reason the towels seemed to be a big hit. He wanted to show his appreciation and greeted me with a smile every day and one day came to show me an iguana for a picture opportunity and on another gave me a home-made bracelet. Understand that you will not be harrassed--these people are honourable. Rooms: The rooms were large and spacious with a comfortable bed and balcony to sit and have a morning coffee. The plumbing is old but funcitional. The maids stocked us daily with a large bottle of water and clean towels. Bars: The bartenders were great. Most days in the late afternoon the beach bars ran out of ice along with some alcohol selections, and one day even beer. This was no big deal--I am certain if we were so inclined we could have gone to a bar in the resort, in any case it was not a negative for us. On a side note, we did not book diamond club and my husband is a scotch drinker, so, we bought scotch at duty free on the way down to enjoy his scotch in case it was not available. Whiskey was available at the beach bar and scotch/whiskey however, was available intermittently at the hotel lounge. Entertainment: There was always something going on at 9:00 pm beside the hotel lounge bar peformed by the entertainment staff who are multi-talented. A highlight was the sax player who gets the entire place rocking...he seems to appear on Monday nights in the hotel lounge after the Michael Jackson show, and Thursday night after the 9pm show. He is amazing and it is so nice to see everyone dancing and enjoying the music...we also lucked out when he played in the buffet during our dinner on Monday evening. All in all, go without huge expectations, and be very pleasantly surprised.

Memories flamenco diamond club

Rooms need some TLC, well kept grounds, always running out of drinks cups and for some reason you always have to ask for a spoon at the buffet, mostly minor stuff, nice lobby with good service except for the older bartender at the diamond club bar that was only interested in serving and flirting with young ladies and didn't care about any one else waiting to be served, just trying to get laid I'm guessing, a total asshole, stayed on the third floor Jr. suit ocean view DC, second night there my [... read more] wife wakes up to water on floor on her side of the bed, it was coming from the celling, we were on the top floor and it rained a bit that night, went to the DC office seen an older dark haired lady and reported the water in the room to her, she was not interested in listening to us, just wanted to give answers before the questions were asked, told us not to worry about the water in the room because it doesn't rain in Cuba, we were shocked to hear that from her, overall a great beach and decent time at the resort but could of been a lot better

Amazing Resort!

Beautifully maintained resort, friendly and hard working staff. Plenty of chairs at beach! Plenty of food choices at buffet, can always find something to eat. A la carte meals were excellent! Would recommend!

Amazing resort!

Hotel was clean. Some minor things need to be repaired. Staff are friendly, food was very good! Bugs weren’t bad during the day. Only thing I would change is the choice of music being played at the pool when the entertainment staff were not doing their activities. The music was way too mellow!

Viva Cuba

Big resort, great food and selection compared with many resorts in Varadero. Service and stuff are very good like we used to have in Cuba. Rooms are big and clean, some renovation work is due but for money we paid they’re just fine. Night shows are good and Tuesdays “Michael Jackson” show is the best one we ever had ( must see ). Only downside are mosquitoes and mosquitoes between 18:45 and 20:15 ( they arrive with first flight at 18:45 and they are very active until around 20:15 )😊!!  [... read more] With newer furniture in rooms and without mosquitoes around this resort would be 5 stars for everyone especially for the price we pay ! Cuban hospitality and great beaches are always present…. Since this resort is off the mainland many things are limited and expensive ( cigarettes, cigars, beer and liquor in their stores.. in duty free shop on the way back even more expensive ). Everything is priced in US dollars and they accept/prefer only US and Canadian dollars

Nice resort considering it was just after hurricane Ian

Grounds were well maintained. Public washrooms were not always stocked (ie, TP) Staff was super nice and friendly Coffee and food was quite a letdown Shortage of supplies (soda, some alcohol, grill by the beach ran out of food) Considering we booked Diamond Club, the service in the buffet was no different (staffing shortage?)

Our favourite resort in Cayo Coco

Beach is very good, however you need water shoes to enter the water. They are a must.There are nasty, big broken shells for about 4-5 m from the shore, then the sea floor is smooth and debris-free / pristine. Food is tasty, and despite the options are somehow limited, you'll always find something to enjoy (paella and soup were overly salted, however). Lots of flies on and around the tables. They were occasionally fumigating, but not enough. There are 4 a-la-carte restaurants open, out of which [... read more] you can choose 3 for a 7-day stay. It is a nicer environment than at the buffet, no flies, and the food is slightly better and is served with a good presentation. You can enjoy the non-motorized water sports for free (pedal boat, hobbie cat with sails, manned by marina staff, also kayak). This is a big plus, as on the water you feel the pleasant breeze in hot temperatures. You can go snorkelling at the coral reef, a short distance from the shore, but it is not free. Beware the mouth piece can be defective and take water in. Either you test it in the water before embarking on the catamaran, or you bring your own snorkelling mask. No issues with water pressure or supplies such as soap or toilet paper. Chamber maids are not all created equal. The first one was hardly doing what was required - e.g. providing water daily, or coffe pods for the machine, or removing the garbage from the bathroom. But there is a solution to that: I had the chamber maid changed with another one, which was super efficient. These are not big issues, however. The big plus of this resort is a very long beach you can stroll on for kilometers, and a very calm and clean sea, where you can swim or snorkel as much as you want.