Secrets Huatulco - Fabulous resort

Basically a tropical paradise and environmentally friendly. Pools are amazing, views breath taking. Food was good. Staff goes above and beyond. Nice restaurant selection. Beach was awesome - beware of undertow.

Secrets resort

The hotel was fantastic. The rooms were very clean. The town was close by and taxi fare was about 5 to 6 dollars each way. We couldn't believe how clean everything was. The grounds, pool and beach were beautiful. Food was delicious and the drinks were really good. There was no reservations required except the teppanyaki (Spice Restaurant. They had a Mexican fiesta on Friday night with entertainment. There was free kayak tours onsite as well as other activities. They had an outdoor movie p [... read more]laying older movies every night. The staff was amazingly friendly. Couldn't have asked for a better holiday. Will definitely come back.

Fabulous Time at an Amazing Resort

Just returned from a week at Secrets Huatulco. This resort does not disappoint . Food was delicious and plentiful. Staff was attentive and couldn’t do enough to help us, especially Lili , our housekeeper. Salvador and the 3 “Bertos” at the pool and Leonor, my masseuse at the Spa. Weather was perfect, actually a little too hot for me. I have never been to a resort that was so clean and well kept.The only thing I didn’t like was the sand on the beach was a little too deep, so my poor knees [... read more] took a beating. Thank you Kim Hartill at Trip Central for the gift certificate to the Spa, it was amazing !! We did the hydrotherapy and massage package. Not only was the view breathtaking but the treatment was fantastic. Would definitely return to this beautiful reaort

Great Resort!

We really enjoyed our stay at Secrets Huatulco! The grounds were impeccable, the pool was amazing - it stretched the size of the hotel. The staff were friendly and very accommodating. The spa was amazing. Great food and service! Would highly recommend.

Cleanest resort and great service

This is one of the cleanest resorts Ive ever been to. Its great that it is so environmentally friendly, The grounds are immaculate, the rooms are so clean and people clean the pool every day. there isnt a stitch of seaweed on the beach. Fantastic! The service is excellent. The guy making the eggs and omellettes is the happiest lersn ever, Salvo serving drinks is fantastic and constantly happy. I cant say a bad thing about this place and the peopleworking there. Best if all not 1 person  [... read more]asked us about the VIP or timeshare!

Fantastic

My husband and I were on our annual vacation for his Birthday and our 25th Wedding Anniversary. This is our 5th time to a Secrets and it didn't disappoint We thought we would have been upgraded under the circumstances. The room was very nice and clean and Elizabeth the maid did a great job. We had a great view of the Ocean from our balcony - probably the best in the South. The hotel was fabulous. Food was great and service fantastic except the Bourdeaux, which is disappointing as the French [... read more] is usually great. The waitress did not bring my wine or any bread and barely understood what we said. Other than that the food was great and service also. the best was the Castaways where we had a private lunch under a tree with a gorgeous view of the ocean with the seafood filled grilled pineapple boat. AMAZING. Pools were fantastic and clean. Beach was very well kept and the servers worked really hard especially Margarita. THANKS!. Only complaint I would have is the smoking. You really do need to re-inforce that it can only happen in designated areas. Also you should spray for mosquitos. I got a lot of bites which I've never experienced at other resorts. Great job Secrets - we are definitely going to have a 6th visit somewhere. Diane and Rob

The Next Level

First time ever staying at a Adults only, no wristband, no reservation, unlimited a la carte resort. It was quite something and we were not disappointed. Ditto to all the good previous reviewer comments. Everything was great and the front desk asked what they could do to improve the experience and I was at a loss for words. I couldn't think of anything to improve or at worst complain about. We ate at every restaurant and wandered over the whole resort. For sure December and/or April!

Great Resort!!

Secrets is a beautiful resort with exceptional staff in all departments. Alma the Concierge went out of Her way to check in with Us daily, Our Housekeeper Carlo was amazing! The food was fantastic and the drinks were perfect! The atmosphere was relaxing and it was nice not to have to make a reservation for the a la carte restaurants which were not limited and there was never any wait, food and service were excellent! The spa was awesome and the view was spectacular. We booked with Martine Ried  [... read more]such a great travel agent, Can't wait to return!

First Class Resort

We recently stayed at the secrets and loved every aspect of the facility. Food was great! Service was great! The only thing they could use is better maps of the facility. Each night the food was better than the night before.

Nice Resort but needs more "Secrets" love

First of all let me say that my husband and another couple went for a quick getaway to a hot and sunny climate and this resort fit the bill. We had beautiful weather the entire week between April 2-9. This is our 5th different Secrets and like the others there were some great aspects of this particular resort. But it seems that the Secrets brand offers different amenities at different cities. Will explain. This resort, like all Secrets, was spotless. And in fact, we never saw a piece of g [... read more]arbage anywhere on the resort or in the town. Hualtuco pride themselves on cleanliness and they certainly did not disappoint. Also the most of the staff was very friendly. We did meet a few that didn't seem to be having a good day. Our rooms were spacious, clean and very comfy. We thought the bathroom configuration was less than desirable. Having the sinks in the hallway is very weird. Housekeeping was pretty good, however one day I had to call to have our room made up because it was getting quite late in the afternoon and we didn't want them to forget as the hallway was void of cleaning carts. The food in the ala carte restaurants was very good. I recommend the filet mignon in the Bordeaux and the Tapanyaka show was one of the best we had been to ever....and we have travelled for 30 years. Only other that was better was in Hawaii. The pools were plentiful. We were not sure what people were talking about when they mentioned the towel game. There were still loungers available in the afternoon. We are early risers so of course we had the pick of the litter sort of speak but still lots of chairs and umbrellas well into the morning. So if people expect to get a primo spot after sleeping in until noon, well sorry folks...get your butts out of bed or don't complain. Areas where this resort needs improvement. The buffet was a disappointment.Very small in ratio to the size of the resort. Food selection was limited. Case in point, we were at a smaller Secrets in December (Capri) and they had a huge fruit selection at breakfast. You name the fruit and it was there. This one had pineapple, mango and melon. Some days not even a banana. They had lovely breads but no bread knife to cut it or a napkin to hold them. My husband mentioned this to the chef twice and they said the bread knife had been stolen. What? Only one breadknife at a resort this size? Also one day, the toaster was missing. Again my husband had to ask for toast at which time they put his bread on the grill before they found the toaster. This kind of thing is not acceptable in a place that advertises "luxury". The Barefoot Grill had a much better lunch than the buffet. In terms of the pools, a lot of mold along the edges (were were in all of the pools and the same for all of them). We mentioned it twice to the staff that was cleaning them, but they didn't do anything about trying to scrub the mold off the tiles of the infinity edge. This resort is only 4 years old and if they don't get a hold of this now, they will have a problem. The layout of this resort is strange. We were fortunate to be in building 6 so we had a lovely view of the bay and the pools but it was certainly inconvenient to get anywhere else. Its been mentioned before that only 2 elevators were in operation. The third would have been better for wait times. The restaurants are on the 8th floor (were were on the 3rd). So too many stairs to climb so had to take the elevator. The Sky Bar could be so much better. To the Management, go have a look at the Sky Bar at Secrets Cozumel. Now THAT is a Sky Bar. Bright, comfortable seating, etc. This one has a lot of wasted space. However, it was the only bar that consistently had Crown Royal Rye Whiskey. I can't tell you how many times in the week we were told the bars had to Crown. Well, if you're a rye drinker Canadian Mist is sub standard. I would suggest to the Bar Manager, to get rid of the Canadian Mist entirely and get Canadian Club (CC). At least its drinkable. Now for my biggest pet peeve of the week. Smoking. There are |No Smoking signs posted in the Sky Bar and yet we saw many people lighting up. I would suggest having one side smoking and the other sign smoke-free for those of us who want to breathe. This is the first Secrets we've been to that allowed smoking at the pool. All the others have a designated smoking area. It was apalling and disgusting to see people light up right beside you and even an inconsiderate guest lit up a large cigar right at the pool. In this day and age, when most people are wanting to be healthy I would say this is totally unacceptable and should be monitored. For this reason, my husband and I will not return to this particular Secrets. I am a cancer survivor and can not, nor will not put up with people that will consciencely light up a cigarette or cigar right beside someone else. The hotel needs to designate an area(s) or a particular pool for smokers. We will be back to a Secrets, however, not to this one. There are others with better standards. We will recommend this resort to others if they don't mind the negatives we've mentioned. It is a clean and friendly resort with good ala carte restaurants so that's what you're looking for, you will find it here.

Great resort, relaxing vacation

We stayed for a week. The hotel location and setting is fabulous. Very quiet and relaxing. Great service. No identification bracelet, no need to rush for a chair at the pool or beach, and also no beach towels cards. Simple and efficient. Rooms are modern, clean and all have an ocean view (better or worst depending of where you are located within the resort). The only thing they need to fix is the problem with outside groups/corporations renting space in the resort for different events/meeting. [... read more] Reading the past reviews I noticed this is a common trend. A big group from Revlon was there for a couple of days during our stay and on their final night they had a huge celebration that lasted until late. They were loud, obnoxious and disturbed the resort normal night time quietness. We couldn't sleep until past midnight.... I understand is about money, and probably these corporations pay big bucks to be there, but the resort officials need to stay on top of the problem and promptly address any disturbance issues when they arise. Other than this I totally recommend it. Beach is shelly, and waves pretty strong, but it did not stop us from swimming in the ocean every day.

Amazing Resort!

Everything about this resort was just perfect, and we had a great time. The check-in was fairly quick, and they served us drinks while we waited in line. The food was just delicious in all the restaurants. The restaurants were very comfortable, and had a nice decor. The drinks were excellent - if prefer the top-shelf drinks (Black Label scotch, Grey Goose, Grand Marnier, etc), you have to just ask the bartender. The staff were extremely friendly and helpful. A special thanks to the Entertai [... read more]nment staff - Dulce, Franciso, Adal, Vladmir, Neftali and Valentino. They kept us entertained during day with Archery, Water Aerobics, Water Volleyball, Bingo, Catamaran sailing, Dance lessons, etc. The resort also had a disco which was open from 11pm to 1am - not too many people were aware of it. Prior to 11pm, there is entertainment at the Sky Bar. They asked us to go to a "20 minute" presentation. It took about an hour and half, where they are trying to sell you "Time Share", which they say is not. Don't waste your time. Overall, it was a great vacation, We would highly recommend this resort.

Just Wonderful, You must try Secrets Hualtuco!

I booked last minute through Tripcentral.ca and I was consistently impressed by the overall experience. My wife and I had a really wonderful vacation at Secrets Huatulco. The facilities are extremely clean and well cared for. The food was wonderful and well presented. We really appreciated the fresh juices, the Oaxaca cheeses, guacamole, fresh salsa, and the restaurants were just top notch. It was like going all out to a special place every evening. We really liked the fact that they had a [... read more] dress code and were happy to comply. The staff were all very friendly and went out of their way to make our stay enjoyable. Somebody was always nearby to get you a nice drink. The professional attire and behavior of the staff is a reflection of excellent training and management. So many examples of attention to detail, like flower petals arranged on our bed in the evening, restocked beverages in the fridge every day... I could go on and on. The entertainment was great, they really like to include you.. I loved the Mariachi band that came several times, just excellent. We talked with others who had traveled extensively and they all consistently remarked that this was the best resort and community they had been to in Mexico. It was really just one epic day after another for us. 5 Star for sure!

Amazing resort

Excellent all around.Great staff, amazing grounds, rooms, pools, spa,beach, entertainment,restaurants.Great atmosphere. Great excursion, towns near by.They serve premium drinks, nothing to stress about.

Very nice resort

resort has everything you need, all very good quality, from food, drinks,rooms, views, service,only bit of downfall is the beach, it is very big, brown sand gets very very hot to walk on. and water in this local always seems to be ruff

The best of Mexico

This an all adult resort which is something we wanted. The hotel was very clean and staff as friendly as it gets. There are no wrist bands to deal with, no restaurant booking lines, no towel cards to lose, just a great relaxing stay. Rooms are all ocean view stocked with lots of goodies. The food was great, with 7 restaurants to choose from and a buffet. Breakfast can be had in the buffet or the more relaxed atmosphere of the Mexican restaurant. The grill at the pools has great wings, ribs , fri [... read more]es , hamburgers and daily specials. There are plenty of drinks of course, but you can also get the high end alcohol at no extra cost (just ask for it). Great free room service in a timely fashion. This our third time at this resort and we highly recommend it.

Awesome resort

The room, the food, the drinks and the whole place was great. We have been to many resorts and travelled a lot and this was by far one of the best resorts so far we have been to. But most importantly the service at the hotel was superb. The staff there aim to please and always went above and beyond for us.

Wonderful resort.

We loved this resort. We booked a swim out suite and thought it was well worth the money. Will do it again. The resort was beautiful and very clean. The pools were beautiful but noticed that most chairs were taken with towels early in the morning. There has got to be some way to regulate that as people drape their towels on the chair and then leave them empty for hours. There was an active pool and a quiet pool which is awesome. Food was amazing. Beach was very nice looking and kept well  [... read more]but not great to swim in .

5 Star resort

We just got back from a week at Secrets Hualtulco!! We had a great vacation, this resort is a 5 Star as is all the Staff that work there, groundskeepers, house keeping all the way up to Management. The Food is Top shelf as well as the Booze!! Do yourself a favour and try this place, you will be glad you did.

So Relaxing!

A great hotel in a fabulous setting with super staff. Can't say enough good things about this vacation. Every room has an oceanview and you can hear the crashing waves from every corner of the reaort. So relaxing!