Don’t go here

This was the worst all inclusive we’ve been to. The resort had several problems and the staff weren’t very polite or useful in coming up with solutions. You should remove this hotel from your site. Upon arrival we weren’t able to get beach towels. They made it sound as though we arrived too late but in reality they had no beach towels to distribute. We went for four days before getting a towel. They also didn’t have enough bath towels to provide those as a substitution. The resort was al [... read more]so selling Wifi access, but the wifi was down and didn’t work for the majority of the time we were there. The rooms were dirty, stained towels and sheets. The shower in our room flooded the bathroom floor when you used it. The food and drink options were limited and not good. Often the buffet would run out of food and not refill it. One day our resort even ran out of bottled water for drinking. I couldn’t have been happier when our time was up and we could return home. I would suggest Ait Transat no longer do trips to this resort.

Beautiful location but problems....

We stayed at the Golden Tulip the first week of April, and let me start by saying this is a very large resort (lots of walking & people), parents should be aware that there are few activities for kids over the age of five years old the food was very bad even for Cuba standards. There was no bacon, no French fries, or hamburgers for the first five days of our trip. If you liked sausage you were in heaven. The room was worn down (things broken, door handle, no phones, gap in sliding door) but we  [... read more]had an ocean view so we didn’t complain. The resort grounds (landscaping, pool, etc.) were beautiful and the beach was amazing but that’s why we go to Cuba, “it’s expected” and to be honest not much different from any other Cuban resort we’ve been to. The biggest disappointment during our trip was on the fifth day just before dinner after a wonderful day on the beach our son dropped my wife’s iPhone 6 on the boardwalk headed back past the Snack Bar, we didn’t realize the phone was missing because we were scrambling to get ready for dinner. We realized after 45 minutes that her phone was gone and we raced back to the snack bar and then to security . The resort staff and security was NOT helpful and did not seem like they gave a crap, and all of our trip pictures were on that phone from the previous five days. One hour before leaving the resort to head home we ran into another family who gave an eyewitness account that the phone had been returned to the snack bar that evening and a waiter held the phone up in front of the people at the bar but didn’t return it to security. This made me furious. I immediately ran to security and demanded answers but our bus was leaving in about 20 minutes Head of security came over to me and we walked to the snack bar to question the staff on duty, but nothing came of it and we had to board the bus. We were very inconvenienced by this and very disturbed that we know a Cuban kept the phone, especially considering the iPhone was in a water proof cell bag with one of our room keys! Another thing I’ll mention is that Cuba is changing very quickly, the resort staff was much younger and most Cubans now carry their own cell phone. I’d recommend taking a cheap digital camera to the beach instead of your phone, keep the phones in the safe and download the pics when you get home. Although the scenery was beautiful and we met some great people whom we had unforgettable memories with, I would not recommend this resort and doubt that we will go back to Cuba anytime soon. Thank god for iCloud.

Great resort layout!!!

Amazing pools, great beaches, food was alright, overall a great trip. Has many pools for all types and plenty of room on beaches. Would recomment and go again. Staff very friendly. Ground well maintained.

Amazing Resort

The scenery is absolutely breathtaking! The rooms are very nice and very clean. All resort Staff were extremely friendly and aim to please. A little peice of paradise you don't want to miss out on. If you haven't been here make a must see on your destination list.

Beautiful Grounds....

The grounds are being beautifully restored. Resort is a nice size, with bungalows being fairly centralized to everything. Walkways a bit bumpy underfoot in places, and carts always available to take you around if needed. Beach, as always is amazing, but not enough palapas and taking a seemingly long time to rebuild ? shortage of supplies? Beach towels supplied and plenty of loungers. Beach was cleaned regularly but like the pool area lazy tourists with expectations would leave their dishes  [... read more]and plastic cups for staff to clean up. Bar servers walked the beach to offer drink service. Chair service would be provided if you got there early enough in the morning. Pool areas were large and clean, again with exception of the messes the tourists would leave and also had a good supply of loungers. Public rest rooms and were clean and stocked with toilet paper, soap and sometimes paper towel in the dispensers. Bar service was usually fast and friendly with what appeared to be every kind of liquor imaginable. Spanish coffee was delicious at the lobby and childrens pool areas (Thank you Doney) Service at the beach bars was just as great for ice cold beer and the young lady at the pizza/beach bar to the right of the resort was absolutely the most attentive server I think I had ever seen ! Amazing service! Rooms were well appointed and spacious but slightly worn, always kept immaculately clean. Always hot water, towels and clean linen. Fridge was stocked daily. Coffee maker in the room was nice to have. Food at the buffet(s)was just OK, never really hot or sometimes warm as it should have been and line ups were exceptionally long for hot/fresh cooked food stations at the buffet. Often times all the dishes did not have their own utensils to portion out our meals and when asking for serving spoons or bread knives to cut the delicious bread there "were none" so people were having to use butter knives from their table setting to cut loaves of bread. Service at the buffet wasn't always spot on. Some perhaps fairly new and sometimes slightly aggressive staff asking for tips or gifts. Several times we had to ask servers to remove silverware used by previous diners and bring us clean as they would clear the tables but not always all the used utensils or wipe the tables down between guests. Those who knew their jobs knew them well and offered beautiful attentive service. The entertainment team on the beach everyday were welcoming, encouraging and energetic. The pool area seemed to liven up mid afternoon as they transferred from the beach to the pool. The magic show in the evening was great! Everyone has their own ideas for good entertainment, mine is more culturally based dance, music etc and there just wasn't enough of that for me. We can hear too loud rock music here at home. Overall the resort, staff and weather was beautiful. A few improvements in the food areas would make it top rated for me. I would most likely return as the price was right.

Disappointed with food service

Great beach. Ok rooms. Good restaurants,except for Italian. Great staff. Great drinks. Beautiful pools. I was so tired of the lineups for omelettes,pizza and donuts. Rooms provided for showers on the last day were flooded. Very windy everyday. I would return but only if price was less than what we paid this time. A lot of people paid 200.00 dollars per person less than us. I would return to the area and try a different resort.

Good resort, very average food.

Beach and pools are amazing. Food is very average. Sometimes under cooked, sometimes under cooked. No variety at all. It was the same food every day for 7 days. À la carte were no better and they didn’t have half of the items on the menu. Service was good and staff was nice.

Amasing resort

Plus que parfait apres 20 hotels a Cuba celui ci est notre préféré, nous avons tout aimé ,la piscine tres propre,une plage a revée,une chambre vue sur mer et tres propre,service ménagé efficace,serviette de plage en abondance et flexibilitée pour leurs retour,buffet répétitif mais beaucoup de choix et remplissage des comptoirs constant,restaurant a la carte pas pour nous mais pour d autres bon le buffet du déjeuner devrais etre prolonger au moins jusqu a 10h.30 am comme ca ont peut et [... read more]re servi jusqu a 11 heures am ,prendre un capoutchino au lobby jusqu a midi avec un bon livre et aller a la plage a 1 heures pm comme ca il y a plus de chaises et d espace libre a l ombre .Merci a ALADON et au personnels de réservation qui ont respecté nos demande et la représantante de sunwing sur place.

Needs improvement

The hotel is not bad the rooms were clean but our telephones did not work and our balcony door would not lock. The waiters and waitresses were very good but the front desk staff did not go out of there way to help.

Great Resort

The resort was very clean the grounds were spotless as well, very well token care of, the lobby had a different act/entertainment every night, wonderfully resort would deffinalty go back! And the safe was super friendly and always helpfull

Would Not Return

My first impression was not good when I entered my room the first thing I seen was blood on my pillowcase and when I rolled the sheets down they were full of yellow stains that smelt like urine ! The cleanliness was an issue at the resort. Grounds are beautiful !! This hotel does not have enough employees everything was long waits. But I must say the Sunwing rep was absolutely amazing she went beyond to satisfy. Must mention we arrived on a Thursday and by Saturday there was still no beach towel [... read more]s there was simply on sign saying sorry no towels today !! The Sunwing rep found me and my daughter a beach towel !!

Very good resort

We had a wonderful stay at the Golden Tulip ! The beach and waves were just heavenly, the room was impeccable, Lots of hot water in the shower, employees are so friendly, food in the buffet wasn't hot but very tasty. The food at the restaurants was very good but they did not have all the dishes on the menu. We stayed 2 weeks and noticed a huge change for the better in the second week. Resort was being painted, different food in the buffet, palapas being built. I would recommend this resor [... read more]t and would come back anytime. M.R.

Loved the Resort

We stayed for 7 days and was our first time at this resort. We loved the resort it was beautiful and the beach was amazing. Pools are beautiful. Need to get out early to get some shade tho. Our room was very clean and the maid did an excellent job. There has been some upgrades to rooms. Beds were comfortable. Food was good got a little repetitive by the end of our stay tho. We would go back. They have definitely worked hard after hurricane Irma to get things back running again!

Very good hotel

Amazing hotel. clean, good services. Perfect for the kids, there is a kids club. Close to many activities, swimming with dolphins, Carnival, etc The workers are very warm and the food is good. Try the pizza. I recommend it .

Cuba is a wonderful place. This hotel is ok.

Golden tulip had a beautiful beach area, and 3 nice pools plus a kids pool. Rooms are clean. The communication piece at this resort was really lacking. 24 hour snack bar seemed to only be open for lunch and almost never had any snacks of any kind. The buffet opened at 6:30, but there was usually a line up waiting for the doors to open after 7. The Cuban people are generally friendly and pleasant, but we found that the majority of the service staff here seemed really unhappy? Overworked? Sick o [... read more]f people? Regardless of the reason there were a lot of staff that seemed inconvenienced. This is a fine hotel to go to, but I wouldn't choose it again.

Best resort we've been to in 10 years!

My husband and I visited the Golden Tulip for a week in March- we were surprised with an ocean view room very close to everything! Would definitely return- beach was beautiful, pools were amazing, and the view everywhere on the resort was spectacular

Beware

First time in Cuba. Resort is almost 2 hours away by bus from the airport, after waiting in slow moving lines to get through immigration (they take your photo when you get in and also when you leave). This is a modern looking hotel, rooms are in relatively good shape, grounds well maintained. The beach is beautiful but limited by rocks - can not walk around them. Food was above expectations based on what we heard from other people and read in other reviews. Lots of choices for every meal and [... read more] short lines for omlettes and grilled meats. Mini fridge is stocked daily with 1.5l water, 2 beers and 2 soft drinks. The water is not enough given it has to be used for brushing teeth as well, but the bottle can be refilled at any of the bars. The resort is sprayed regularly for insects and we haven’t seen mosquitoes, but still got bitten by insects while sitting in the lobby area. The smell comes through the vents in the rooms, and they also spray in the rooms. Although we were plenty careful, still got sick. May have been the ice in the drinks, or the food, or.. The biggest issue? We had a RAT in our room. This is not acceptable in a (listed) 5* resort. Woke up in the middle of the night to a rustling sound, turned on the light and opened the cabinet with the mini fridge.. the rat went out and around to disappear under the sink. It went so fast that it was clear the path was well known, and not an isolated incident. We were moved to another room next day in bungalow 8 and left a light on in the sink area for all remaining nights. This was in bungalow 11, however it can happen anywhere since the area high under the sink is not finished/closed. We looked after realizing that’s where the rat went. The resort staff seems to make all the efforts to accommodate visitors but this is something management has to fix. It ruined our vacation and was topped only by getting sick - which given the infestation they have is not surprising. The ratings are impacted by this experience, even if the hotel looks good and employees work hard...

Loved it!

We arrived at this resort with a group of 4. They were very accommodating and placed our rooms 1 apart on the same floor. We also checked in 2 hours early and we got in right away. Bell boys picked us up and our luggage up and carried it to our 3rd floor room. Food...I found the food pretty good. Im a very picky eater as well. I ate fresh grilled meat and pasta every night. For breaky I ate the fresh donuts. They were amazing. I still want more. For lunch we ate at the snack bar and sometim [... read more]es the little pizza hut that wad near the beach. The drinks are all so yummy. Lobby bar makes them all nice and fancy. If you head to the pool bar hit up our buddy Julio. He's awesome. Room... I had no problem with our room. Our maid cleaned everyday and stocked our water. Our friends had a little mouse come up through their drain haha. It ate a hole through her bag and ate some bun she had. The next day they came back and ate her coco butter chunks she had. I hope they enjoyed that moisturizer haha. Even with a mouse I would still return back. Overall I would give this resort a 4 star. In all categories.

Cheerful Resort

Very clean and pleasant resort. The lobby bar staff were great and really made our evenings fun. The room was spacious and the shower had really great water pressure which is sometimes a problem in other resorts. Food was simple but tasty, no complaints there. I only wish they had a nightclub on sight it would have been a nice addition to an overall relaxing vacation.

Family & Friends

We were a group of 17. Had a fabulous vacation. Hotel was clean, beach & pools were great. Favourite a la carte was the Italian restaurant. Only complaint would be the cot for my kids, the mattress was very thin and so we took cushions off the sofa, still not ideal but an improvement. I had gone to the reception and customer service atleast three times to request another mattress for the cot but no change! I would still return.