Excellent Trip!

My husband and I took a week long baby free trip to the Royalton and it was everything we could have wanted! The room was big and and comfortable. The bed was comfortable (which has NOT been my experience at resorts). All the information about the activities on the resort can be found on the tv. The menus are there too for the a la cartes, however one was slightly outdated. Didn't matter to us much as the food at the a la cartes was quite good -not just the buffet food plated nicely. Speaking [... read more] of which, the buffet food was tasty - always plentiful and lots of variety. Every server always asked if there were any food allergies to be aware of and were quite prompt with their service. The Diamond Club upgrade was worth it for the access to quieter spaces for us. Looking down the beach at the Royalton club and the Hideaway section, all the loungers and daybeds looked way more crowded than in the regular Diamond Club section. We never had to scavenge for loungers or daybeds at the beach and we usually didn't get down there until 11. The servers at the beach bar were excellent and entertaining if you wanted them to be - left you alone if not. Same with the people selling extras at the club - always around, but a wave of the hand or a no thank you and they were on their way. The beach sand was gorgeous and white - but there is some seaweed in the water and on the sand closer to the water. It didn't stink and we swam every day, regardless. They do try to clean it up every day. We went with Sunwing - and there is always that extra piece about getting you to talk to a tour director about offsites which was fine. Nothing that pushy. You also get a voucher book from the hotel for a total of $120 US towards items at the resort, but it all requires you to spend money to get money (i.e $50 off a Spa treatment, $10 in the casino if you spend $10, etc) If you want those things - nice to have a little extra off. We made use of the Casino cash for a bit of entertainment. The nighttime entertainment was alright. Decent talents but sometimes repetitive between the Diamond club pool and the main pool - so you might see the same act a couple of times in a week. There was a dance troupe there on the Friday that was pretty entertaining and a magician. The rest were musical acts. There is a bit of shopping on the resort - but fairly expensive for key items like sunscreen ($24USD) so stock up! But they have things available if you are caught. Overall - our trip was everything we wanted. Lots of sun, lots of drinks, good food and nice staff. Would definitely come back - with or without our kiddo! (Big water park/kid pool on the opposite of the resort from us - looked like lots of fun for the littles) Thanks Royalton! PS. resort is about 20 mins from the airport which was perfect to get away from the airplane traffic, but nice that we didn't have to be on a bus forever.

Has everything you need

The hotel was well kept and had lots of options for food and entertainment. Since the resort is a little ways from the city center it’s nice for these options to be available. Great resort if you have a family with children as they have a large water park area with slides and activities and also a separate area for adults who prefer the more quiet experience.

Amazing Resort

Everything at the resort was absolutely wonderful. Loved the stay and the staff were extremely friendly and helpful. Will definitely refer to friends and family and may even visit again in the future.

Royalton Riviera Cancun Resort

When we got there and when we went to come back to the airport, our luggage was left in a common area, the front lobby. This I didn't like as anyone could put something into it. Sure enough, when we got home and unpacking our luggage, I found a big jar of almond cream and honey in the front zippered pocket, which was not ours. As ours was not the only red coloured suitcase, someone obviously had mistaken it for theirs and stuck their moisturizer into it. This could have been a lot worse if it  [... read more]had been something illegal for which we would have been blamed. Obviously not supportive of this practice, and therefore would not recommend this spot to anyone d/t lack of security of luggage.

FANTASTIC AND EXCELLENT RESORT

THIS HOTEL RESORT HAD EVERYTHING, GREAT GROUNDS, GREAT SERVICE, FANTASTIC BUFFET AND EXCELLENT RESTAURANTS, THE STAFF WERE OUTSTANDING FROM MANAGEMENT TO THE GROUNDS KEEPERS.I WOULD HIGHLY RECOMMEND THIS RESORT AND I WOULD COME BACK AGAIN. I WOULD LIKE TO PERSONALLY THANK ISRAEL AND PAULINE FOR THEIR EXCELLENT SERVICE TO MAKE IT A MEMORABLE EXPERIENCE, AND ALSO TO MARTIN AND BENJAMIN AT THE POOL,ALFONSO AT THE GRAZIE, I AM SORRY THAT I CAN'T REMEMBER EVERYONE'S NAMES BUT THEY WERE ALL GREAT. A S [... read more]PECIAL THANK YOU TO ALL THE CHEFS AT THE RESTAURANTS AND BUFFET, IN MY OPINION YOU ARE WORLD CLASS ,THANK YOU ALL

Good resort

Very nice hotel Beach was good Food in restaurants was amazing but buffet was only ok Royalton push their time share sales pitch too much, gets annoying Rooms are amazing Entertainment was very good Staff was ok not the quickest for example at the buffet we would usually be done our first plate before we got any water or drinks to the table Maid staff was amazing not sure if it was just because we were Diamond club though

Very nice place

Everything was perfect ,we had a amazing time there! I will definitely recommend this resort to all of my friends.The resorts vibe is best suited for those seeking a pampered and an atmosphere of modern affluence. This is one of the best places I ever been!

Amazing resort

Loved everything about the resort. The food, staff, kids activities everything was excellent. The facilities and gardens are well maintained. Pools are clean and plenty. Dont need to reserve anything.

Incredible Experience

From the moment I called Trip Central this was a great experience. I was guided towards choosing this epic report and paid in a few moments. Very confident that I got the best price. The hotel was stunning and the gourmet selection of food was out of this world. Truly felt like royalty the entire time. Highly recommend and will return

Amazing Resort

This was our first time at this resort and we absolutely loved it. They have thought of everything and it was very impressive. The food is the best we've ever had at a resort, the amenities were ridiculously great. The nightly entertainment was different from any other resort. Very grown up type shows, not the usual mickey mouse type shows. The only criticism we have is that they tried to push the time share thing and it was a bit annoying, but that was only the first couple of days, so afte [... read more]r that, they didn't ask again. Great staff, very friendly, hotel was amazing, many restaurants, many pools, great bars. we'd definitely return to this resort. Bartenders at the pools were very friendly and hard working and always delivered with a smile. The only disappointment was that we did not get a room with a view as we enjoy sitting on the balcony at night and having a glass of wine as we look out into the ocean.

Royalton Mayan Riviera

We just returned home from a week at the Royalton Hideaway and wanted to share a little of our experience while on the property. We are keeping in mind that we travel frequently to both Cancun and the Mayan so trying to be as objective and fair as possible. The good: Great selection of places to dine and better yet, only one requires a reservation (the asian cuisine one i believe). Terrific set up for younger kids as well as teens. They recognize that they are some distance from the hotel  [... read more]zone and the ammenities of shopping and entertainment so they have done a very good job of providing lots of options to keep everyone occupied while guests at Royalton. The rooms are spacious and comfortable. Nothing too flashy but better than average in our opinion. The food is quite good and the service in most of the dining facilities is excellent. The bad: The main dining facility which is open for breakfast, lunch and dinner (every resort seems to have one of these catch all buffets) is called Gourmet Marche. It might be more aptly named the Cattle Call Cafeteria. It's a very large glorified hall that high school students would be at home in and had a food fight broken out, I would not have even blinked an eye. Its chaotic, loud and borderline obnoxious. The food there, although a large selection, left much to be desired. Again a reminder that we have been to numerous resorts in Mexico and this point should be taken with an objective eye. Royalton is a very large resort (not sure the number of rooms on site) and depending on where you stay, you may spend much time walking to destinations on the property in the heat that is Mexico. This may be a moot point for some but I prefer smaller, more intimate venues with an easier proximity to points of interest on the property. (also, please see cattle call in previous remark). The beach: Well it is the Mayan Riviera and its always an uphill battle with the seaweed which for many people is a large deterrent. The locals work very hard to clear the seaweed but it is inevitable that you will encounter it daily on the local beaches. The staff are very a typical of an upper echelon Mexican hotel. Cheerful, polite and attentive for the most part. I would give this resort a solid 4 for anyone interested. Hope this helps a little

Disappointed

We recently visited the Royalton in cancun! Right from the start we had troubles. They didn’t clean our rooms, they Would come at 9, 10 o’clock at night when our small children were sleeping. Service is extremely slow. Other than those issues resort was very clean ( minus rooms not being cleaned ). The beach was covered and I mean covered in seaweed, the beach smelt very strong and awful. Lots of garbage washed up on shore while walking the beach.

Great Time!

Excellent resort. The accommodations, friendly staff and the food were major pluses for this resort. The beach was small and the water was fairly dark and choppy. Pool goers will enjoy this resort while those preferring more of a beach vacation will likely want to think twice. Overall excellent resort, although the cost seemed a bit high.

5* Luxury

We went to Riviera Maya April 15 - 22, 2018. We stayed at the Royalton Riviera Cancun Resort & Spa. Carol from Trip Central suggested this resort as we were undecided where to go. She said clients had just returned from there and they loved it. We were 2 couples traveling together. It was the higher end of our budget but we LOVED every little thing. It is only 5 years old. All staff were so friendly and ready to please. Customer service took only 5-10 minutes! Plenty of staff! Plenty of beach l [... read more]oungers! Didn't have to worry about beach towels and they always had lots! Bed was comfy and lots of pillows! Although the beach had seaweed it was still amazing...we spent most of our days at the beach and in the water. The food was delicious! We would definitely return. And definitely try other Royalton Resorts! This resort exceeded our expectations,

Clean rooms

We had a one bedroom suite with oversized jacuzzi. Big clean room with big rooftop terrace and huge jacuzzi really a small pool. Restaurants pretty good, buffet alright. Good service everywhere. Food truck by main pool excellent for lunch. The cafe for coffee and gelato was excellent. Facilities clean and well maintained. Beach has a lot of seaweed. Difficult sunwing flight delays on both flights. Really good resort though.

Great Family Resort

The Grounds, Rooms and service were excellent. Something for everyone. They have a better gym than GoodLife. Restaurants were excellent and we have travelled to Bermuda, Turks and Cuba. The Beach is the only downside- not clear water.

Big resort

The resort is big and modern, secluded from the others. Rooms were nice and food was delicious. We found the resort understaffed, it had long waits for dinner, not all A la Cartes had waiting buzzers. Frustrating. Beach had nice sand but ocean was full of weeds. They have signs posted everywhere that you cannot reserve your beach/pool chairs but the rule is broken, even by hotel staff paid on the side by customers. I would recommend it for families with kids, kid pool was awesome.

Nice resort

This resort is very modern, clean and big. The spa was beautiful and relaxing.The restaurants are all amazing. We did not have a bad meal the whole stay. The staff works relentlessly to serve you but seem to always be short staff at breakfast. Long wait times between coffees and juice. You could not make reservations for the a la carte restaurants. You have to show up and give your name. Most of the waits averaged 1.5 hours. For the Japanese restaurant you have to line up for three in the aftern [... read more]oon and wait your turn. Many people waited for an hour just to find out is was fully booked for that night. They have to return the next day and try again.The sand at the beach is white and soft but there was so much seaweed we could not swim. It was very windy and seaweed was washed up regularly. This resort is geared for families. If you are looking for peace and quiet this is not the place. The grounds are amazing for kids. The water park is everything you would want for the little ones. One of the major drawbacks is the Royalton staff wanting to sell you timeshare. They tell you its not time share and they are relentless. The entertainment was really good. Live bands played in the afternoon at the pools and also in the evenings. My overall experience was still positive. I would not recommend it to people looking a more quiet adult like vacation but I would definitely recommend it to families with younger kids.

Great resort

Beautiful resort with a large beautiful beach (but ugly ocean with lots of seaweed), beautiful pools, and friendly staff. In the past I have traveled south in the off season and noticed this time around that service is more hit and miss during peak season (we stayed march 19-26th) and there is more coveting of pool loungers and bali beds in the high season. The hotel has a no reserving policy for beach/pool chairs but do only enforce the rule sporadically (towels were removed by hotel staff at o [... read more]ur favorite pool only 1 of 7 days). This caused frustrations for everyone - those who had reserved chairs to find their stuff moved on only one day as well as those of us who would like to see the rules enforced.... Food is excellent here. I have visited this resort 3 times in the past 3 years and would happily come back again in the future.

Amazing Family Vacation

This is the second Royalton that we have booked through Our Agent Heather Felice and this one exceeded our expectations. The resort was clean, amazing service, food and drinks were premium and always flowing! It was a wonderful spot for a family vacation. We rented a catamaran with the other family we travelled with for a half day and that was certainly the highlight of our trip. The only small downfall was the beach.. lots of seaweed but the beauty of the coral reef was worth it. We can’t s [... read more]ay enough about the resort and staff and would certainly go back!!