Your taking a chance

Food is not so great ,its hard to ruin making breakfast but everything is cook too much hard and rubbery.same towel in the room all week, none available. No beach towel for four days no delivery ;( would not go back if you gave it to me

Great Resort, Food To Be Expected

Beautiful new resort with stunning ocean views and gorgeous pool areas. Clean rooms but hard to get new shower towel. Unappetizing food (typical of Cuba) but great a la cartes. Gym = treadmills & bikes

In this case you dont get what you pay for

for an all inclusive all of the wait staff had their hands out for tips the service was spotty at best ( I should never have to see my drink on the counter when I'm sitting down to lunch and get it after the food comes) ( we had one great waiter the whole time we were there ) the most friendly employees were the gardeners and housekeeping staff. front desk was very little help in any respect other then check in ( if you happen to have any issues they couldn't help you ) when booking a meal in o [... read more]ne of the specialty restaurants the staff was clearing us out as fast as they could when we asked to take the meal back to our room they wouldn't let us take the cutlery unless we tipped them but we could take the plates ( there were designated spots to leave dishes outside the room but I was literally ask for money for the forks when I didn't have the money (why would I care money in an al inclusive ) she took them right out of my hand ... no joke ) in the room itself was nice till you sat on the brick hard bed and other things like when you open the sliding doors the handle shouldn't come off in your hand... for a two year old resort it needs a lot of work tiles in the pool were coming off and broken windows that needed replacing they had more then enough guests for upkeep expenses they just weren't taken care of. you can do better

Beautiful resort

Clean property, friendly staff except management, food good, pools clean and perfect temperature. Rooms well maintained. Ran out of a few things but not a problem. Felt safe at all times, on and off the grounds, bit of a trip on the bus but the tour to hotel was great to see.

Nice Resort But......

Tripcentral needs to update their website on the Valentin Perla Blanca Paraiso. We booked our trip to this resort based on what Tripcentral advertised on their site. By booking the Paraiso side of the resort guests were apparently supposed to get special treatment upon arrival such fruit in your room, a welcoming drink, reserved areas on the beach, etc. None of this any longer exists and I'm told it's been that way for quite awhile. According to the Sunwing Rep, you can only get these 'extras' i [... read more]f you pay extra for them. These so-called 'extras' that we thought we were going to get was a large determining factor in choosing this resort. I have booked many trips through Tripcentral but after this experience....no more.

Amazing resort

The resort was absolutely stunning. The whole staff crew were so friendly and went above and beyond to make us feel welcome. The grounds, pool, and beach was absolutely beautiful. Could not say enough great things about this resort

Seven Out of Ten

Things that I loved about this resort: it is new, clean, adults only, has a beautiful beach, pools, great drinks and atmosphere. The nightly entertainment wasn't too bad. The Michael Jackson show was awesome - don't miss it. The food was just so-so but I think a lot of people understand that is what to expect when you travel to Cuba. I would return for the right price. Overall I think it is pretty good bang for your buck!!!

Huge resort

there is no Paraiso , it is just one huge resort. The pools are both nice, one quieter than the other, sometimes, depending on people. We had a group sit beside us, we were all quietly reading , but they started a noisy, wet, game of volleyball. Fine, but not quiet. The 24 hour bar and snack bars are not 24 hours. Sometimes open, or not. Ran out of beer, bread, buns, french fries, and Ketchup. Not a big deal. But if you know you are booked to capacity, order the basics. The front desk staff are  [... read more]useless, not sure they even understand English. Public Relations just said "it is not possible" for 3 days. Finally Sunwing rep handled the problem in an hour. Lots of little problems. Worst was rude people at resort, pushing, shoving, not waiting in line and smoking everywhere! In the pool, in no smoking sections and no smoking rooms. Staff does not care. Bring a flashlight. The walkways at night are dangerous, poorly lit, and you have long walks to everywhere ! We enjoyed the beaches and the a la carte restaurants, but would not return here. No management, no one cares !

Good value for money

Hotel was nice, new, clean. Beach was absolutely gorgeous. Food typical of Cuba not good not bad. A LOT of smokers!! Also probably more French speaking guests than English. Service was good, not great. Overall for the money paid it was worth it.

Great week in paradise!

The resort opened in Oct/15 so the newness remains. It's clean, modern and big enough to accommodate those who want to party and those who are looking for a quiet vacation. We didn't have any complaints with the accommodation, cleanliness or staff. The food on the other hand.......its Cuba! If only they had Canadian chefs! As for food hygiene, the guests are most likely to cause an outbreak. What I witnessed in the buffet daily was appalling. One young man had his hand down his girlfriends short [... read more]s and then picked through the bread to make toast! I did notice a lack of soap in the public washrooms also. Speaking of guest behaviour, people would reserved chairs poolside while spending the better part of day at the beach and vice versa. Some people were so demanding of the staff ......really?!! Makes one wonder who waits on them at home! Call me old fashioned but walking into a restaurant seeing guests dining barefoot and shirtless is disgusting! Overall I loved our week in the sun and sand! So I lost a couple of pounds but needed to anyway! I did notice a few bites from an unknown source. There were no insects to speak of on the resort but a few flies on the beach. Can't say enough to express my gratitude to the staff at the resort! Bless them all! They put up with some really rude guests, work long hard hours and always have a smile!

Overrated

The resort was very beautiful to look at and staff were amazing. It was very difficult to obtain bottles of water and all of our party were stomach sick from the food. There was often no toilet paper.

Good value for the money

Rooms are very clean and well conceived. The grounds are well maintained and it looks great. Food and drinks are what you would expect from Cuba but generally it is good! The only problem I found was the lack of availibilty of chaise lounge near the pool.

Great resort with some minor issues

Beautiful resort, rooms were always clean, new towels everyday. Good age range from 20-70. Bartenders could have been better and quicker and more consistent with the drinks (and I'm not picky but every single drink tasted different!). Most amazing beach. Great $20CUC massages! Sometimes lack of food as they would run out - not a big deal. We always found something to eat and never went hungry. Amazing omelettes, bacon every morning and belgian waffles made to order. Sometimes the lines were long [... read more] but hey you are on vacation!

Valentin Perla Blanca Paraiso

We have travelled to Cuba many times and this has been our worst experience ever. When we booked our trip back in September we requested a king size bed but when we arrived and went to our room we had 2 super single beds. We arrived on Thursday Jan 21st but when we went back to the main lobby reception to correct this they told me that they were fully booked and we could check back with them on Sunday not acceptable. We found that the staff at this resort do not want to even try to accommodate.  [... read more]We wanted to book a massage that was also interesting as we were told that we were only aloud to book in the outdoor cabana's since the rooms were only for the people that had the privilege package got to use the rooms. OK we booked and then we asked at the front desk and were told this when not correct. The day John has his massage booked it was very windy and no one was at the cabana's and again we went to the front desk and that is where we were told that they were doing them in the rooms. If we hadn't when to the front desk we would never had known this. So off he goes just to find out that the massage staff could not come in because of the weather and the buses could not get there. All resort buses were running. Only one person to do the massages so this person couldn't do his massage but was able to do someone else. The food was the same thing day in and day out, cold and they ran out of food, no variety. It was about fifty fifty with the staff, some were very pleasant and others not. Staff at the main bar would look right at you and walk away, sometimes taking up to 15 minutes before getting served. Worst trip ever.

Fair

Definitely not a five star. Beach is amazing. Food 6 or 7 out of 10. Grounds are fair. Buildings are well intentioned, but lack professional finishing workmanship. No toilet seats in a lot of the public washrooms and in my room seat way too small for toilet.

Better than expected but not 4 1/2 star

My husband and I booked last minute and spent new years at Valentin, they had a great lobby party. I have to say the grounds were really nice and the hotel itself it very modern. Loved that it was Adults only. However, I would say they need to have more selection in their buffet and they need to learn about what temperature to keep food at, most times it was luke warm the only thing that was hot were the omelets and the awesome fresh deep fried donuts rolled in sugar they made every evening. The [... read more] a la carte's weren't great but we know Cuba isn't known for great food , we were there for the weather and a getaway. Also they do need more entertainment during the day. It was very limited and music wasn't always playing. Sand fleas were terrible and we only walked on the beach once it was a very small beach and got a great deal of bites that are taking forever to go away. This could be a great resort if they had proper training on food handling and customer service levels certain things we had to ask for 4 times before getting fixed like our patio door lock. Aeysen ( not sure of correct spelling) at the front desk was very helpful the others weren't really understanding anything . I have to say it was so much better than the Breezes Bella Costa in Varadero we went to 2 years ago.

Lovely place but obvious plumbing/hygeine problems

It was a beautiful resort and the staff were very friendly. They were having obvious septic problems. toilets often would not flush in lobby area,In our room at night the toilet would wake us making grumbling gas noises. My daughter and I both became very ill on our 3rd day there. We did not recover and had to take antibiotics on our return. Some of the drains in the walkway had water??? bubbling out of them. I feel something was wrong for us both to become so ill and not able to enjoy our trip.

Great Resort!

Grounds were well kept, Room was very clean, and we always had lots of hot water! Service was very good, and the ala carte Restaurants were excellent! Beach was okay, but rocky in some areas. Lots of lounges at the pool, and soft cushion tops were delivered every day!

So Done With Cuba

We stayed at the Valentin Perla Planca in Cayo Santa Maria...I was very disappointed. The lobby bar is what makes this resort, beautiful. For 2 days we had no water in the whole resort, running out of bottled water, ketchup, butter, fries, hotdogs etc...something missing everyday.The morning we were leaving when the bus was coming for a 2 hr. drive we had no water in th lobby.Our patio doors lock was broke, asked many times to get it fixed but never did.We were not informed of the other pools be [... read more]ing repaired, so it was very busy. We were promised added bonuses from sunwing but never got them.The food was terrible even for cubas standards. Went to the a la carte and they gave us bread warmed up because they had no buns.Food was never hot. The only good thing I have to say was the people are amazing and the lobby is beautiful. I will never return to cuba...and the drinks were thrown together, more was wasted than drank....I have been travelling for 17 years and have had better food etc. in a 3 star in Dominican...so conclude I would take my money else where.

Overall great resort

The staff are great the resort is very nice and clean the only thing is the food is not the greatest but there is something you can find There is a lot to do and a lot of stuff at night to keep you busy if you wanted.