Great Adults only Resort

As part of a group of 12, we spent 2 weeks at this resort. Very clean throughout, and a big plus is that they had enough beach chairs for all guests. We never had a time where we couldn't locate a chair, so NO getting up at 7am to claim chairs on beach! The rooms were spacious. Entertainment varied throughout the week. The Monday night singer was amazing, very impressive. Overall I would definitely return to the resort. Bartenders friendly, security throughout compound on task and helpful. Grea [... read more]t variety of food at buffet and other restaurants. It would be helpful to have reservations for the small Mexican restaurant as it was popular and usually a wait to be seated. Italian restaurant, Blend tied for our favourites. Suggestions to improve: Turn down music at pool, very loud. At cocktail hour there was music from the cigar/drink hut, plus the music near pool bar both playing at same time.

Great Resort

V Heavens is a clean well kept resort. Rooms are spacious, clean, fridge kept stocked, good WIfi coverage. Restaurants including the buffet was very good. Beach was a short walk away with a nice restaurant for lunch and drinks. No shortage of lounges at the beach. Staff was excellent.

Great place to stay!

We loved this resort. It wasn’t too big, so a short stroll to restaurants and beach. Lots of chairs by the beach, but not enough around the pool. Food was excellent. Our room was very nice, with large sitting room and balcony. Very good service.

Wonderful resort!

Very clean resort. Friendly staff. Spacious room accommodations. Never a problem finding a chair by the pool or on the beach (which was only a 5 minute walk away). Great restaurants! Italian, Dominican, and Mexican food.

Pureuto plata

The hôtel was beautiful . The service was good .the food was not to good . The beach was good . The staff was good. It was super fun . the place was good and beautiful . and the room was beautiful

Just Back 02/11/20

If you are looking for a resort that is quiet yet lively, a place where you can relax or play volleyball in the pool Viva Wyndham V Heavens is the resort for you. Relax by the beach with the beach bar and restaurant not far or by the pool. They have four specialty restaurants no reservations required and then after dinner if you are a cigar smoker or like the occasional cigar there is a cigar lounge with cigars ranging from four or five dollars to twelve and up you can also purchase a premium  [... read more]drink. The resort was clean the service was great the food was good. We enjoyed our stay and will definitely return.

Good Value

Rooms were large and clean, very well kept. The grounds were well maintained. A la Cartes were very good and buffet was adequate. We were somewhat surprised that tipping was expected. Distance to beach would be difficult for some but I did not find this to be the case.

Great resort!

The hotel was fantastic! The people and staff were very helpful and friendly. We really enjoyed it! The food was good and the a la carte's very unique. There is a great beach with lots of activities and plenty to see.

Clean resort

Very clean lobby, grounds and rooms. Delicious food at the restaurants! Pleasant helpful staff. Enjoyed the activities. Lots of chairs around the pool and on the beach but limited shade. There was a very unpleasant smell (like sewage) en route to access the beach.

Excellent Tesort

I loved that this place was intimate and welcoming. The people were always helpful and happy to be there! The entertainment crew were never disappointing. Always visiting and chatting it up. A very special thumbs up for the blonde girl from Germany. I hate that I forgot her name. Sorry She was great. Food Awesome. The Cigar bar we loved!! Thank you Gabrielle and Stephanie you Rock !!!! You make the best drinks ever!! Until the next time. Thank you all.

Beautiful friendly resort!

Grounds are immaculate, rooms are spotless. Staff are so friendly and helpful. Nice small resort. Loved that you don't have to make reservations for the restaurants. The room safe is included and they even include room service but I didn't try it. Fabulous resort!

Great Vacation!

I wasn’t sure what to expect before our vacation as Google was telling us our resort was only a 3 star, but we were told it was a 4.5 star resort, and some of the reviews weren’t the greatest. However, from the moment we landed at the airport in DR, until we left and landed in Toronto, everything was great. My boyfriend and I got engaged while we were away, and have nothing but positive things to share about our vacation. We had booked a king size bed, but were brought to our room with two d [... read more]ouble beds. I went to the front desk right away, and they changed it immediately for us. There was only one pool, but it was never crowded. We only stayed up to watch one evening show - the magic show on the Thursday - recommended, but we heard the evening entertainment was great. ALL of the hotel staff were friendly, and chatty. They were helping my boyfriend learn Spanish during breakfast - “cafe con leche”. Overall, it was an amazing trip. We will definitely be back!

NOT A 4 START HOTEL

NICE AND CLEAN HOTEL, SMALL, COZY. THE DOWNSIZE FOR IS THAT THERE IS ONLY 2 BARS, LOBBY IS QUITE SMALL AND NO ENTERTAINMENT AT ALL, PEOPLE AT THE FRONT DESK SOME PEOPLE ARE NICE BUT SOME PEOPLE HAVE A BIG ATTITUDE. FOOD IS ALRIGHT, NOT TOO MUCH VARIETY, SAME FOOD ALL THE TIME. THE GOOD THING IS THAT THEY HAVE 4 RESTAURANTS ALA CARTE, BUT EVERYDAY THERE' S ONLY TWO AVAILABLE PER DAY AND THEY ROTATE TO THE OTHER TWO, BUT IF YOU GO AFTER 7:00 PM BE PREPARE TO WAIT FOR A TABLE, AT THE PUEBLA RESTAUR [... read more]ANT THE FOOD IS ALRIGHT BUT THEY TAKE TOO LONG TO BRING YOUR FOOD AND IS NOT EVEN WARM, THE ONE WE ENJOY AND RECOMMEND IS THE BLEND, THE FOOD IS OK AS WELL, BUT SERVICE IS FASTER AND THE WAITERS ARE VERY FRIENDLY AND ATTEND SPECIALLY (DOTOR) BEST WAITER EVER, HE WILL GO THE EXTRA MILE TO MAKE YOU FEEL COMFORTABLE. AT THE BUFFET, THE ONLY LADY WHO WILL GREET YOU WITH A BIG SMILE IS SUSANA, BUT SHE IS ONLY THERE FOR BREAKFAST AND LUNCH, THE REST OF THE WAITERS YOUR ARE JUST ANOTHER GUEST, SOMETIMES THEY DON'T EVEN OFFER YOU A DRINK UNTIL YOU ASKED FOR IT, SOME OF THEM THEY EVEN LOOK MISERABLE. THE ROOMS ARE DECENT SIZE AND CLEAN, BEDS ARE SOMEWHAT COMFORTABLE, THE ONLY ANNOYING THING IS WHEN YOU ARE SLEEPING AND THE AC TURNS ON YOU WILL HEARD A BIG BANG. WIFI AROUND THE HOTEL SUCKS, IT' S ON AND OFF ALL THE TIME, THERE ARE AREAS THAT YOU CAN'T EVEN CONNECT. I AM SORRY BUT THIS IS NOT A 4 STAR HOTEL, I WILL PROBABLY GIVE IT A 3 STARTS THE MOST, FOR THE PRICE THAT WE PAID IS NOT WHAT WE WERE EXPECTING.

Great vacation

It was a positive surprise! the hotel is small and easy, but well designed. The beach, the pool, the food were very good, really nothing to complain when all that happend on a week with perfect weather. Our first day was December 31 and we were treated with very good party, including life music, dancers and fireworks. We had the Amnesia Junior Suite, very spacious, with good balcony and amenities. Little things could be improved, but not really a deal breaker. For example the bathroom does no [... read more]t have a single hook or towel rack where to hang your towel. The wifi is pretty good around all hotel spaces, including in the room and on the beach. One other think that people may not like much is that the lobby is super small, and has only a shop, but not a bar. The pool bar is basically the only place to have a drink, regardless the time of the day. The buffet food was good, with god service and decent selection, never crowded, and with long working hours. The animation team is very good, they run activities around the pool, the beach and late evening and did an amazing job, given it is the same people. Mama Bee, their boss and MC on all activities is really the key person that makes it all so good. The area outside of the hotel is very safe, pretty and pleasant for walks, including at night, as it is part of gated Playa Dorada area, around the golf course. There were some mosquitoes, but not that much,but bug repellent and AfterBite is good to have with you.

Incredible value for money

I learned of Heavens from my tripcentral agent who had been there. It exceeded even my strict expectations. Upgraded to a suite, spotless grounds, excellent food especially in the themed a la carte restaurants, no lineups for anything, very cheerful staff, plenty of beach chairs, very smooth transfers and checkin, etc. The beach can be walked for miles, much of it undeveloped especially to the east - very pleasant. Minimal seaweed problem, and workers clean up what there is of it each morning. [... read more] I knew this would be good when I read the TripAdviser and Booking.com reviews - virtually nothing negative. I have nothing negative to say either. It was on a par with the Viva Wyndham Azteca in Mexico - perhaps better in view of the quieter beach and the fact that Heavens is adults only. And it was half the price even as a single. Good level of clientele - Canadians, Europeans and S. Americans. I'm going back in January and though it will be a busier time, the cost was only $300 more than in November.

Great Small but Fun Adults Only Resort

Love this resort. Small compact resort on a great beach. Visited with my mom who has mobility issues. Everything is so close. She had no issues getting around between pool, restaurants and room. Entertainment crew are fabulous! Our second time here and will definitely be back!!

Great resort

We had a great time at Viva Heavens in Puerta Plata. The grounds were so clean and pretty. The food was Yummy. Loved the Blend restaurant. The entertainment team are truly what makes this resort a gem. We hope to return next year.

Wonderful Adult resort

I had a lovely vacation at this Resort the food was excellent the buffet was beautiful and have plenty of food plenty of selection so that nobody could complain really about the food they were very pleasant the people were very nice they helped you whenever they could they gave you brought you whatever you wanted to just were excellent. The rooms were there really nice and no they were clean the sheets were white clean really clean upon arrival there was a fruit bowl there with a bottle of wine  [... read more]in the fridge in a little bottle of rum there it was great. The beach was a little bit of a walk so anyone with disabilities might have a little bit of trouble getting there unless they're in a wheelchair in any event they have it's a nice walk way that they can go to the beach on and once they get to the beach they have a special chair for people with disabilities to go in the water. All right I really had an enjoyable time they had to change my room once because the what was it the compressor died. Oh I woke up at 3 a.m. sweating because it had died in the middle of the night I went to the lobby and told him it's really hot in my room so immediately they sent the central meeting in person and asked me if I'd like to move into a room with better air conditioning right away they help me move my stuff and off to sleep I went and it was absolutely cool from there on in. The air conditioning in the second room was great it was nice and cool all the time. The only real complaint I have is the fact that Sunwing didn't take us directly to Puerto Plata we had to go to Punta Cana and then stop over there it took us from 10 to 10:45 a.m. Toronto time until 7:30 p.m. Puerto Plata time to get there it took a long time we were like 9 hours. They took us off the plane in Punta Cana and then they loaded us back on it was just ridiculous it was a very long exhausting and tedious day so we lost that day. And coming home we had to leave the hotel at 11 so we lost that day so technically we had a 6-day vacation.

Could be better...

Hotel • Decent walk to & from the beach(make sure you bring anything you need for beach) • There's a hot tub on the upper level EVEN THAT is closed by 8pm • Great primary pool, but is severely underutilized. It's an adult only resort with a shallow pool(4.4ft) with beautiful color changing pool lights that can only be appreciated at night. Why aren't the "adults" allowed to swim after 8pm. It's a vacation/resort the min time should be 1am (really available whenever an guest wants to go  [... read more]in) that includes the jacuzzi. • Terrible wifi. It's included in the package but you have to be doing artistic poses to get a strong stable connection (rooms & throughout the resort grounds) & when you get one it drops. Food • Mexican restaurant: great options. • Italian restaurant: can be better (over cooked) • Dominican restaurant: need more variety in food choices. • Beach bar/buffet isn't too bad, but variety in food choices there would be another bonus. Fruits in all locations (beach & buffet) were not recipe enough. Rooms • AC system comes & goes, this caused major condensation in the room, a small pool in fact. • Hot water comes & goes. • Not enough towels for the bathroom. • No maid service door sign was available (had to call each morning). • No toothpaste, face towels, not enough bathing toiletries. • Room door broke(electronic key) , if it wasn't by luck one of us left early & tried coming back into the room, we would've been locked out. • After all this, we didn't get a room change (even though there were available rooms, they just kept sending a repairman). Staff • Staff is touch & go, some positive/some negative, majority negative. • The coordinators/staff need to speak much better English as majority of hotel guests tend to be from English speaking countries. It's going to be difficult to communicate with staff when they don't understand what your saying. Activities • Night life, extremely disappointed (it was a down season). They made no adjustments to make it a more inviting atmosphere. Although very good music selections for "disco night". • Activities (scheduled) need to be updated, still using music & ideas from 10+ years ago. • Definitely should try going to local bar/clubs. It's gonna give you a better night fun no"seniors" although can have fair amount of mid 20s to mid 30s inhabitants. Beach (public) • Beautiful sand, (very fine), but gentle. • Alright setup for the beach chair to water distance. (if you leave your stuff on your seats, you won't be able to see it from the waters edge). So be careful leaving things unattended. • During the busy season since it's a public beach, locals can pass through & with your stuff laying around, definitely can go missing. • Definitely under utilized, they could make more of it with events & activities (day or night).

Very clean resort with nice beach

Spent 8 days beginning of August 2019, resort half full, half the restaurants opened daily only, only one type of beer at the bar and it was flat. Our room was nice with a view of the pool but very loud music at night. The beach was wonderful...Recommend the hotel during high season.