Awesome resort

Excellent service! Room was nice and big very clean. Food was good and always available! Would definitely go back! Our butler Henry was very helpful! Lots of things to do! Gym is very nice 👍 Nice coffee shop also!

Enjoyment plus!

We enjoyed everything about this fabulous resort, and particularly our devoted and dedicated concierge Jose "Jacobs". Our room was changed from a very poor view to a fabulous one overlooking the main pool areas. The food was good in the Italian restaurant. A brief comment: We felt some of the wait staff might improve their ability to serve patrons with more command of the language and not to shout across the room to each other. The shops held basically tourist goods, and the beach peddlers  [... read more]are often a pest. The pools and beach staff were wonderful.

Excellent Resort

We had a swim up room (ground floor). Rooms are spacious and very clean. We ate at the Japanese, Seaside, Steakhouse and buffet restaurants. Very good food and service (although the Steakhouse service was not up to the standard of the other restaurants). Our Butler, Jose, provided us with excellent advice and service. First class resort, we will be back!

We had a great vacation at Majestic Mirage Club resort!

We had a good receiving team to make us very comfortable where we were introduced to our assistant butler Kelvin. Our room was acceptable but we were 100% deceived with our view and what we had paid for. Therefore we asked for better arrangement. The next day we were assigned a suite room that was appropriate with their viewing on the web site and what we had paid for. Very pleased! The staff is very helpful. The resort is very clean. The choices of restaurant is very adequate. The food is 75% t [... read more]o what I was expecting with different opinions. In general it was definitely the best trip my husband and I ever had and we would recommended. Hopefully we will do it again. The beach is number one!

Amazing Resort

We arrived at this hotel and our room was not ready. We met out Butler and he walked us around the grounds and took us to the Seaside Grill to have lunch and wait for our room. The grounds are beautifully manicured. After lunch our Butler came back to get us and took us to our room. Our room was a corner room on the 4th floor. It was amazing. We had 1-1/2 bathrooms, a living room with a sofa, TV and table and chair set. We had a king size bed and a walk in closet with shelving and a rod.  [... read more] The shower was set up with two rain shower heads and two hand held shower heads. We always had clean towels in our room. There was a turn down service at night and the maid would take the wet towels and replenish with clean ones. The only thing that did not work in our room was our mini fridge. They came to fix it one day and it still did not cool down the beverages. They replaced it but it still did not work when we left. It was not a big deal. The water was cool enough to drink and if we wanted pop we just went to the ice machine to get ice. The Beer was not cold enough to drink but we took it down to our friends room for them to put in their mini bar. The restaurants all had tasty food and a wide variety. You have to keep an open mind that something your order might not be what you get at home but it was still good. The staff in all of the restaurants were amazing and very friendly. 5 star customer service all the way. The entertainment staff were all friendly and did their best to get people up to participate in the activities. They really did a great job. They always got a number of people up to play the fun games or participate in Zumba, etc. The drinks at the bars were good. The mini beers that they make are amazing (don't taste anything like a beer). The beach was kept clean and there were always clean beach towels when you needed them. The night time shows were entertaining. The only issue was that they had big fans in the theater that they would turn on and they would blow on you and would be really cold. We learned to take a sweater with us at nights just for the theater. This was an amazing trip and I would definitely consider going back. Well done Majestic Mirage!!

Loved Our Stay!

My Husband and I just got back from a week vacation. Overall our stay was great with some minor issues. We booked the one bedroom Mirage Club room. WHAT WE LOVED: -Service-all employees regardless of their position were friendly and hard workers who take pride in what they do. This is one of the areas that make this resort and why we would definitely come back. Anything you would request would come quickly. -Resort grounds-Beautiful, well manicured and super clean. Nice layout.  [... read more]-A La Cartes - were excellent. Steak a la carte was in a very cool setting. No reservations needed at the Steak and Italian which was nice. Buffet and seaside buffet- selection was great/food temps were pretty well maintained and had a great selection of foods. Also well stocked...if something was low it was refilled quickly. -O.J...delicious!! -Rooms-Large and modern. Fantastic balcony with hot tub. Huge walk-in shower. Lots of closet and storage space. Two bathrooms was great! Always cleaned in the morning before our return from the beach. Beds -were the most comfortable we have slepted on in the Caribbean. Also the pillow menu is nice option, although we did not use it. -Beach-super clean, great for long walks, always had loungers and bali beds (super comfortable) available. Friendly staff. -Cafe in the square-great coffee and desserts!!! Milkshakes too..plus this was available all day and night. -Sports bar-nice place to relax and catch up on sports -Entertainment-some nights were just ok and others were very good. Some talented dancers and singers. The band was great too. -Butler service-Omar and Louis: we really didn't use their service much but it was nice to know there was always someone to see how your stay is going and there if you needed them. They made sure to connect with us everyday and would even search for us on the beach. Very professional. Super nice guys! -Martini bar- Great service and great martinis!! -Pools-kepted cleaned. Always plenty of towels available throughout the resort. Again lots of loungers and bali beds available at any time of the day. Water temp was a little on the cool side. -Valentine's Day- special t-shirts were left in our rooms along with Chocolates...a nice surprise. The resort was decorated nicely and flowers were given to all the ladies. Hamburger carte by the pool- Great burgers with fixings, fries and hotdogs. Available in the afternoon for a couple hours. Welcome gifts: golf shirt and hat in a carry bag-nice quality. We noticed ppl wearing these so I asked if they were in the resort for us to purchase. Our Butler Louis then realized at that point that we were missed because of our late check-in time but made sure we received them that day. Bracelets: I loved that these were not your typically hard plastic band. They look so much better and were comfortable to wear. A FEW ISSUES WE HAD: Check-in- we arrived at midnight. My husband, I and another couple were met in the lobby with staff and told to go into the club reception area. We all were confused that no one was their to give us our room info. After 5 mins or so an employee hurried in explaining he just ran from wherever he was, gave us our info and showed us to our rooms. No cool cloth or welcome drink but we were told we can help ourselves to the area where there was some snacks but there really wasn't much time. -A la cart reservations- Arrived on Saturday at midnight and not sure who our butler was so we decided Sunday morning after our Transat meeting to make a couple reservations on our own. We asked a young, tall, slender dark skin gentleman at the club reception desk if we could make them there. He said Wednesday and Friday at 7:15 was available-(this was the only booking time he offered us). Since he did not hand us a paper with the confirmation on it (which I thought was odd), I asked for a paper and pen but my Husband said don't worry about it, he would remember. Wednesday came and the Japanese a la carte didn't not have any reservations for us. They asked us for our confirmation and we said we were not given any. Fortunately they were still able to seat us. The Friday reservation was also not made, leaving us to ask our Butler Omar to get another one which he did but it was a much later time. -Room location- We were in building #7 so furthest away from the beach which wasn't a problem because we certainly needed the exercise with all the food we ate but we were disappointed to be facing the outside of the resort which meant we looked out towards the Royalton rooms. We noticed if you were a return guest or were celebrating a birthday/anniversary/honeymoon (lots of banners were on the doors) those guest were more likely to get rooms facing the pool and closer to the beach. Mini Bar-A few times we had to ask for coffee, cream, chips and water. The Cons I listed were not a huge deal to us and certainly did not ruin any part of our stay but just wanted to point them out. We for sure would return to this resort and recommend it to others. The employees and the service they provided made us feel special. Thank you Majestic! Well done!!

Amazing resort !!

Stayed here from January 31 to February 10,2018 and it was amazing. Restaurants were amazing. The steakhouse was the best for us. The staff, the entertainers always have a smile on there faces. Very friendly. Rooms are huge and very clean. Would recommend this resort no problem. Will be returning for sure.

Amazing Resort and Staff

We stayed at the Mirage section. Beautiful resort, food quality excellent. The entertainment staff of Alex, Alex, Stephany, Ana, Mr. Cool and Fire Girl were amazing. They made our vacation so much fun. Our Butler Angel was fabulous. He saw to our every need. Because of these people we will be returning next year. The best resort we have been to by far.

Amazing resort!

The grounds were just beautiful and our room was so much more than we expected! The outside Jacuzzi and bed were a nice addition to our stay and everything was very clean. We were lucky to be close to the beach and we took advantage of the Seaside Restaurant for breakfast and lunch. The two dinners we had there were also excellent. We were not impressed with the Main Buffet or the Italian Restaurant. However the Japanese Restaurant was great! We did the Teppanyaki and our chef Alex was th [... read more]e best! We had so much fun! A side note, I would advise anyone with severe allergies to be very careful as it seemed the restaurant staff was sometimes confused with the paper we gave them regarding my nut allergy. That made me feel a bit uneasy. Overall, we would definitely recommend this resort! We miss it already!

Beautiful resort and great service!

Loved the grounds, buildings and rooms in the Mirage section of the resort. We stayed in the adult section but had to move buildings as our first room was beside the family section but they obliged and moved us to the building near the ocean with a great view. We had the Skyview room on the 4th floor which came with its own private roof top terrace with huge Jacuzzi, sun bed, outdoor shower and table and chairs. It was our own private oasis with a roof top view! You also get your own butler  [... read more]with Mirage club and Maiki took good care of us. The food was good. I would not say the best but then I was spoiled by the food we had when we went to the Royalton in Cancun last year. There was a good variety though with 2 buffets and 4 ala carts. The staff tries to please and make sure you are happy. Bavaro beach is spectacular and our resort had lots of beach chairs and palapas but the ones near the water were always reserved by the early birds. The great thing was the abundance of Bali beds, although many were reserved, we could always find one when needed. Also lots of loungers and bali beds by the beautiful pools. All in all was a great vacation.

Amazing Hotel!!!!!!!

I highly recommend the Majestic Mirage in Punta Cana. I have traveled previously and I have never rated a hotel before and would give this place a 5 STAR Rating*****. The service was amazing the rooms were beautiful. The food was so good. The staff was very friendly and helpful. My sister and I felt very safe. I would go back again. This was my best holiday ever.

ABSOLUTELY INCREDIBLE

Title says it all, Staff, pools, food, grounds, room, beach all incredible...I am looking to book a return trip here....I really cant say much more about this place other than ABSOLUTELY INCREDIBLE!!!!!

Top Quality!

The only issue we had was that the room fridge didn't get restocked every day. Took three calls to guest services and finally a personal visit to the front desk to get it resolved, the first time. Second time (next day) I had to chase the guy down to get it done.

Amazing resort!

Best trip I’ve ever had. Beautiful resort, fantastic service. Lots of wonderful people and new friends met. Food was fabulous. Would recommend this resort to any and everybody. Thank you so much for a wonderful vacation. I will keep you in mind for all my next trips. Thank you.

A Paradise Indeed!!!

The butlers, the people at the front desk, the servers all get glowing marks for their dedication to their craft of making vacationers happy at the Majestic Mirage. Food was outstanding!!! Resort was beautiful and pristeen!!!!

Beautiful Resort

Overall beautiful and well cared for resort -very clean . Friendly staff although we did not have a consistent butler service. The restaurants had great service and presentation but food taste was just ok. The sports bar had tasty snacks available 24 hours. Our rooms were the best we have ever had. Oh the beds were amazing , so comfortable! We enjoyed the room with the rooftop hot tub and day bed. Amazing water views and sea breeze. The white sand beach was groomed nicely everyday. And we have  [... read more]to mention our favorite spot , the cafe, the best coffee and deserts AND the most amazing staff.

Beautiful Resort!

The resort is beautiful! The rooms are very big, the coffee shop is fabulous, premium bar is amazing! There are many options for food- the Sports Bar was great and the Steak House is beautiful! The ability to go to th other 2 properties is fantastic. Definitely recommend!

Beautiful Resort

We stayed at the Majestic Mirage from Dec 28-Jan 4. The resort is beautiful! Modern rooms, stunning lobby, restaurants and the grounds are meticulous. The beach has gorgeous white sand, and the water was clear. The rooms were immaculate and within close proximity to the beach and lobby. The Colonial and Elegance (sister hotels) are also close by, along with a casino. The service was excellent. I don’t remember getting attitude or dirty looks from any staff members ever. They all worked hard es [... read more]pecially the Buffet staff, and sincerely give the impression that they enjoy being there. Very deserving of tips. There are numerous beach chairs and cushioned cabanas which were super comfortable but it was quite busy so you had to play the towel game early. The food was the only thing that was questionable at times. You must RSVP the French and Japanese restaurants through your butler or using the Esteysi App. Our butler Maiky stayed in touch throughout but we really didn’t need him. Our experience with the restaurant food- Hibachi- excellent (RSVP) or sushi. L’Essence- poor (RSVP) Italian- good Main buffet - good Seaside Grill- buffet during the day was good, restaurant at night excellent. Sports pub- fair Lounges by the beach- great for breakfast & snacks. The glasses at the beach bar were not clean - bottled water only! Plenty of premium liquor at the bars! Many had mixed reviews of the food which was understandable. Always wipe down your glasses/utensils, use a straw whenever possible and don’t drink the tap water and you should be fine. Many people bringing their cold & flu to the resort but some were complaining of food poisoning. There is a pharmacy but it’s expensive $$$! The entertainment crew were quite good and try to get everyone to participate. The evening theatre entertainment was better than expected for the DR. $US cash is available at the casino. ATM’s in all lobby’s dispense Dominican pesos and they charge a 10% fee. We had beautiful sunny weather all week and celebrated New Years there as well. All in all the resort is beautiful, the service is excellent and I would recommend this resort for couples or families.

Nice Resort

It’s a nice resort overall but not a 5 star compared to to Secrets, Excellence, or Iberostar Grand. The best part was the weather and the fabulous powdery beach. The loyout of the hotel is long and narrow with some rooms facing construction or lane way to next hotel beside. The room was spacious and well laid out, but the butler service was a joke as all he did was show us the room which took 45 minutes from check-in. The food was average at best with limited selection at the buffet, the best [... read more] one being the Seaside restaurant overlooking the ocean. They serve Coors Light, Tecate Light, and Heineken if you are a beer drinker.Overall it was a nice vacation with a mediocre resort.

What an experience!

The Majestic Mirage was absolutely heaven. Book a swim up suite, you won't be disappointed. Everything about this resort was outstanding! Service, food, drinks, beach, pools, rooms! Huge thank you to our butler Reinoso. He truly made us feel special. We will definitely be going back again next year.