Excellent Resort

Outstanding service at the Preferred Club - check in, pool, lounges, restaurants, towel service Nice beach - clean and maintained, plenty of beach chairs Pool - Room with private pool and bali bed was an extra touch, Preferred Club pool was excellent Hot Tub - not hot, only warm Restaurants - Buffet - excellent selection for breakfast and dinner. Italina -good. French and Steakhouse - mediocre, Japanese- poor

Still itchy 😁

Me and my family went for a 4days trip at now onyx.The resort was nice with friendly staffs. They alway say hi and joke with my kids. However I find that house keeping didn't do a good job cleaning the room . The floor had lots of red ants crawling in the room, it was sandy and dusty in the room even after room cleaning. The swim up pool had lots of dead bugs. The phone didn't work in the room for house keeping and room service so we had to change the phone 2 times and still didn't work so we j [... read more]ust press 0 to get transfer. The foods weren't bad at all but wasnt great. I hope they can change it up. Everyday the buffet has the same thing so it gets boring. I like the layouts of the Resort and love the beach and main pool area.i might think twice about coming back since we all got bitten bad by mosquitoes and they have the same foods in buffet every day 😑

Overall a good time

Pros: - close access to the beach - friendly and happy staff - clean environment - hotel rooms were overall well kept - very nice gym facility - drinks and bar service was excellent - staff kindly decorated the hotel room for birthday, including balloons and a door banner Neutral: - food was just okay. Buffet was much better than a la carte dining options - beach was well kept by staff, constantly removing seaweed from shore but ocean water was inevitably infested with seaweed anyway [... read more]s also causing a slight fishy Odor to the overall beach area Cons: - extremely poor signage. Difficult to find your way around the resort. And you never know which restaurants are open or closed each night until you get there - jacuzzi pool in main pool area was filled with bugs - cleaning service kept forgetting to refill our toilet paper and towels. One of the days, forgot to clean our room entirely - a lot of solicitors on the beach trying to sell you things - half of the resort was reserved for “Preferred Club” members which pressures you into paying a premium to upgrade to get access to these services. ie: 1 out of the 2 main pools are reserved for preferred club members, seating areas at beach/restaurants, etc. Which was not advertised or warned of before booking this hotel. Also, the main eating area (the buffet) is outdoors and only preferred club members have access to the AC seating area.

Amazing vacation and experience

This hotel was simply amazing. The staff was top notch and the grounds beautiful. Food was good too! I do wish there had been more sit down lunch options near pool because the buffet got a bit repetitive

Nice resort but lot's of kids

We just returned from a week at Now Onyx Punta Cana. We were there from March 22 - 29. We didn't realize when we booked that this week coincided with American Spring Break, it often felt we were at a kid's resort. Even when we upgraded to a Preferred Private Plunge Pool suite on the Adult side of the resort it was the main hang out for the college age kids. The Preferred Club down by the rooms was often the hangout for the under 18 crowd. Kids are allowed in all but one of the Preferred Clu [... read more]b restaurants. As a couple looking for a quiet, relaxing escape from our busy lives at home we were disappointed. The resort itself has a nice tropical feel to it but not always the cleanest especially mornings at the bar area outside the restaurants. The food was good though not a big selection. The food at the a la carte's was quite good. The rooms are a good size but the shower and toilet are a strange setup as they are in a small area together with an open shower. Plenty of clean towels and housekeeping checked in again in the evening to see if we needed anything. The traffic in the hallways is very loud (when you are in your room) and we were woken up frequently during the night with people in the hallway. Housekeeping did a good job of the room. The beach and ocean were fantastic. They were constantly working to clean the seaweed but there was quite a bit of garbage in the sand around the loungers. We didn't spend any time at the main pool as it was quite loud with kids of all ages (from infant to teens). The adult pool was quieter but if you weren't out before 8am you weren't getting a lounger as people were out early and "saving" them. Every morning was a hunt for pool towels as they didn't seem to bring them out until 9am or so. We learned to bring fresh towels to our room in the afternoon so we had them for the morning. Our Concierge Moe was fantastic, he visited us in person a couple times a day, ensured our requests for our minibar were done daily. He even arranged and personally escorted us to dinner one night at the French restaurant at Breathless. I can't say enough good things about him. The staff at the resort were some of the friendliest I have ever come across, they always had a smile and cheerful "Hola" when they saw you. Now Onyx Punta Cana would probably be a very good resort for those travelling with kids of any age however for people travelling without kids I would recommend going elsewhere.

Great resort

The resort itself was really nice and very big. There was so many parts to the resort and a lot to do. It was children friendly and it also had an area that was for adults. The breakfast food was really good and a lot of variety. Best yet

Fabulous vacation resort

The Now Onyx is a wonderful resort! Everything about our stay was superb: the staff, the cleanliness, the food, the beach, the pools and grounds. My adult daughter and I were in the family section and it was wonderfully quiet and calm, yet also had good entertainment and easy access to the adults-only Beathless next door. We highly recommend this resort.

Great resort

Had a great time at now onyx Punta Cana. The rooms, property, and staff were all outstanding. In particular, the wait staff on the beach were great, especially Mariya. The food was very good, but on occasion it lacked a bit of quality. For instance, I ordered spaghetti bolognese at the Italian restaurant, Capers, and it was not very good. I asked my daughter to try it, and she said it reminded her of the canned spaghetti she ate as a child.

Best Resort!

My mother and I loved the Now Onyx Punta Cana. The facilities and the beach were beautiful, the staff were exceptional and so friendly. We both found the food delicious, especially the a la carte restaurants. Very relaxing trip. We would definitely go back to this hotel! 10/10

Luxurious resort

Now Onyx This is an absolutely beautiful resort. Upon arrival you are handed a cold cloth to refresh your face. The check in process went flawlessly. The personnel is always upbeat and friendly. The rooms and grounds are upkept meticulously. The food is 5 star. I would recommend this resort for both family and couples.

So beautiful!

Hotel was extremely clean. Nice sized rooms. Walk in shower, jacuzzi on every balcony. Light up mirrors. Pools just outside your sliding door. Hotel staff were excellent. Food and brinks were amazing. Lots of umbrellas on the beach. Sand was soft. Love having the freedom of going to the breathless and dreams resorts. No wristbands required. Just a really beautiful place!

7 stars hotel!!!!

This place was everything we wished and more. Mister O'Neil suggested us this hotel that we had never heard of before. It was everything he told us; clean, beautiful, impeccable service, impeccable food, and so much more. My husband and I know what we want. And we received 10 fold what we expected. The staff is amazing, the beach is breathtaking, the resort is quiet, the architecture is wonderful. The hotel is new of few years, so everything is new and clean. Not only we recommend this place to  [... read more]our family, but it's officially the go-to place to all our family members. A no brainer place. If you want a peace of mind, this is the place to go. Thank you again O'Neil for presenting this resort to us, we cannot be thankful enough!!!

Fantastic!

We stayed in the adults-only "preferred" section. It's serenely beautiful, close to the beach. Everything was great, the service, the food and the drinks. Special mention to Felix and Aris for their amazing attention to our every need.

Amazing Resort

I had an amazing vacation. The resort was beautiful and very clean. The staff are incredible, everyone was so nice and accommodating. The food and the drinks were delicious. I loved that they had a coffee and ice cream shop.

The perfect resort for a family of four!

We had such a lovely stay at the Now Onyx. It was especially perfect for our 6-year-old and 21-month-old: we had a junior swim-up suite which they really enjoyed, and 24-hour room service meant we could have our meals in the room when the kids were too tired/cranky to make it to the buffet. We also enjoyed the a la carte restaurants and appreciated the fact that reservations weren't required - it's been difficult in the past to enjoy a la carte restaurants with set reservation times since a chil [... read more]d's schedule/mood might change and could throw off dinner timing. At the Now Onyx, we enjoyed three a la carte dinners (a staggering record for us!) because we could go when it best suited the kids' schedule. The grounds were so clean, the food was great, the staff was incredibly friendly and accommodating, and there were no mosquitoes! We'd love to come back again - it was the best resort we've been to so far.

Beautiful resort!

I thought the resort was beautiful and clean. Lots of different pools to chose from. Rooms were nice and big with comfortable beds. Great food with lots of restaurants. We also loved the fact that we could go to the Breathless resort at no extra cost. Overall great experience!

A Wonderful Week Away In The Sun!

Just back from our second trip to Now Onyx in Punta Cana. This resort is top shelf with excellent staff and service, amazing food and pristine beaches. Great for kids - especially the Explorer's Kids Club. Katy & Leidy are amazing with the children! Also wanted to recognize Estefani, Miguel and Danny for excellent pool side drink service! You won't be disappointed with this resort.

Great resort but......

We had a really great time at the Now Oynx, Punta Cana. The hotel and pools were clean and the food was amazing. A few things.... We were pulled into a sales pitch for the Unlimited Vacation club that took over 2 HOURS. We were promised a $200 voucher for the spa so we stayed but it was terrible. It involved at least 6 different sales people (why so many people?). I come from a sales background and the whole presentation seemed confusing and just too long. The Spa, is super expensive! I pai [... read more]d for a deep tissue massage at it felt like she just rubbed lotion on me for 80 mins, don't bother. Everything else was great. Amazing staff, cold drinks and beautiful hotel.

Family Vacation

We are four families (8 adults 6 children) who just came back from the Now Onyx. The resort was everything we hoped it would be and more. It is not too big so easy to get around. There are several pools and the most beautiful pristine beach! Our grandkids (ages 2 to 7) loved the kiddie pool which was nice and warm. The buffet is fine and the three ala cartes we tried were very good. The staff are amazing and so eager to please. This resort is excellent value and I hope we can all come back again [... read more].

Fantastic resort!!!

This has been my first trip with my family to Punta Cana and definitely will not be our last. This resort is beautiful and what is great about it is that it has easy accessibility to everything; from pool to ocean, lobby to cafe, ice-cream parlour, and hamburger shop. The resort is also very well maintained and very clean. Service was great and the staff and entertainers are so friendly and easy to talk to. Their sister resort Breathless is also a beautiful, breathtaking resort, that is within a [... read more] short walking distance. The food is good, however it would be nice to have more than one buffet restaurant to go to. The only thing that I would have like to see is a variety in their foods. Everyday was the same, no variety for the breakfasts, lunches and dinners. Overall, thanks Now Onyx it was great being there and a shout out to Maximo, Wiz Khalifa, and Mambo at Breathless resort you guys are awesome and keep up the great work!!!!