A lil paradise😊

My hubby and I stayed from Dec 22-29 and we truly had a great time.The hotel resort is beautiful, very clean, wonderful staff and the food is so delicious. Love our suite in the 3F overlooking the garden; the capuchino place, rumba fit at 11am, and we also found a new friend - bartender Juan, who spoiled us with the drinks. I jog around in the mornings,played pingpong and checked their sister hotel. I'd suggest that they add a tennis court. Would definitely recommend this hotel..it's the best of [... read more] the 3 Rius that's we've stayed to😊

Brand New Modern Resort

This hotel is beautifully landscaped. The layout of the hotel is different. Off the main lobby is the Lounge which has an eating area and a sitting area and is open 24 hours. Coffee, tea, alcohol, food is available here and is self serve. It is a very clean, comfortable room. The lobby bar and the main buffet are facing the pools and the ocean. The view is amazing. The a-la- cart restaurants, auditorium are placed in close proximity for easy access. All the rooms are beautiful, modern and very [... read more] clean. The beach is very long with fine sand and beautiful palm trees. It is a wonderful hotel with excellent service. We would return again.

Women’s trip

We got into cancun’s airport, left easily, got on to the bus that left fairly quickly. 50 minutes to get to the hotel. First impression was good. Lobby smells nice. Originally asked for two beds, got one, issue was resolved when we got to the room. Property is alright. Boxy looking but still nice. Have a few pools, beach is crazy close and very nice. No seaweed and chairs were easy to get. As a palace stayer, you’re welcome to go over to Dunamar and hang out, eat breakfast and lu [... read more]nch. They told us no to the dinner and we didn’t try. Dunamar felt like the more fun little sister of palace. If you’re looking for a completely relaxing trip, this is a nice place to go. There are barely any activities. No music during the day so bring your own if you want to hear any. Bars are nice, booze is good. The people that came with me said they couldn’t feel any of the alcohol unless they drank wine. I am not of that opinion. Lol. Food is good. You’ll have enough to eat. We weren’t a fan of any of the dinner restaurants. It was almost like they are trying too hard and screwed it up. People we talked to who were also vacationing said the same thing. We all agreed the Italian was the only one that was worth going to. You’ll see when you try it because everyone wants to at least try. Buffet was great, tasty stuff. Repetitive but alright. Switch it up and go to dunamar. Their selection is a bit different than ours so at least you’ll get variety. Quality of food was good both places. Rooms were clean and cleaned daily, pretty basic stuff. Pillows were sub par. Small and lacking. They have a cafe/bar that’s pretty central so folks hang there. They have all kinds of drinks and the coffee was good as were the lattes, capuchinos and espressos. We did the water slides at dunamar and boy are they steep, but fun. They’ve got a sports bar over at dunamar too. Gotta pay 5 bucks usd to play pool. We tried as it rained one day. What happened to all inclusive? Shows are alright. Elegance one was nice. We walked over to dunamar for shows as they were more lively. Check out the Vegas one. Was really cool. All in all, I likely won’t come back here but am not sad I came. I think it’s because it’s so new, it was kinda boring. Maybe in a couple of years after they become established, I might try.

Beautiful & wonderful resort

Me and my girlfriend stayed here from Dec 4-11th. After weeks of researching resorts we finally chose this one based on a couple things. The main thing we wanted was a swim out suite that was somewhat private. Secondly the resort was brand new and we thought it would be great to experience a new 5 star resort. We also liked the fact that you can visit the Neighboring RIU Dunamar. We arrived at the airport and found the Sunwing rep with no issues and off we went. Took about 50 minutes to get to t [... read more]he resort because we had to drop someone off at another resort first. Upon arrival at the Palace we were met with delicious welcome drinks and proceeded to check in. The lobby is beautiful and elegant. You can smell how new it is.The check in process was very smooth and quick! THE ROOM: We were given directions to our room and our luggage was delivered. The room was gorgeous. We had an end swim out suite. The mini bar is stocked with 4 bottles. Vodka, Run , Gin and Tequila. The fridge has Pepsi, 7up, tonic, 7 beer cans and a few large bottles of water. The bed is soft and comfortable. The swim out looked a lot better in person. Its deeper and bigger than I thought and having the ocean for a view was amazing. The patio itself was a good size as well. The toilet is separate from the shower/sink area and has its own door. The shower and sink area is an open concept with no door which is a little strange and I can see that being an issue for families. I also found the tub in the middle of the room strange and its on the smaller side so if you're a tall guy like me its not useful. The shower is a nice size and I liked the optional rain shower head. Room 9/10 GROUNDS: The resort is BEAUTIFUL. You really feel like you're in paradise being there. It feels, looks and smells new and fresh! There are 5 pools and they were not crowded at all during the time I was there.There is a 24 hour lounge close to the main lobby where you can relax and watch TV as well as get drink and food (the same bottles that are in the room are here). There is another lounge area near the center of the resort that has a bar and a shop called Capuchino where you can sit and order drinks, snacks, espresso, milkshakes, dessert (the cheesecake was delicious!). I spent quite a bit of time here as I found it to be a nice place to relax. The beach is long and beautiful and well shaded with palm trees. You can get a massage down on the beach for around $30-$40 (Not ran by RIU, Theirs is a lot more expensive). There were plenty of chairs available so no need to worry about getting there early for one. Grounds 10/10 The Food: The food was the best I have had at a resort thus far. I was really happy with the options available at the buffet on a daily basis.There are 5 A la cart restaurants; Japanese, Mexican, The Steakhouse, Italian and Krystal (A fusion restaurant). The Italian restaurant was open every night and only 2 of the other restaurants were open ever night (Most likely due to the resort not being that busy). We did not the Japanese or Krystal as nothing on the menu peaked our interest. Our favorite was the steakhouse. The lobster and fillet minion is just outstanding! The Mexican restaurant was pretty decent as well. There is also a lunch restaurant/bar area called Pepe's by the pool area. There's mainly grilled things there such as steak, burgers, pork chops.Overall we couldn't ask for anything more and we were thoroughly satisfied with the food. Food 10/10 Conclusion: This is the best resort have been to. The service is impeccable. Everywhere you go there is somebody there to serve and take your order. The service is great and the staff are very friendly an upbeat. Due to the fact the resort is new it wasn't overrun with people. There was no wait at the bars or restaurants. I loved the peacefulness and the seclusion on the Costa Mujeres Peninsula. We used the 24 hour room service a few times and it came in a timely manner. Housekeeping was cleaned the room well and we tipped them daily. Anything you call the front desk for is taken care of swiftly. There were some small kinks such as the fire alarm going off a few times but understandable as its brand new.The only thing I wished was on the resort are cabana beds. That would have put it over the top for me but overall an amazing experience. I would definitely return. P.S Keep your customs card as you will need it when you return to the airport. We had to pay $30 USD each to replace ours.

Very modern hotel

I loved the resort, we had an amazing time. The staff was awesome, although they were not always understanding our English language and that made for a few amusing situations. One thing I didn’t like was the open concept washroom. You have a bathtub in the middle of the room. No privacy for dressing and undressing unless you like doing that inside the shower. That made things somewhat uncomfortable. Lastly, we had unrelentless high winds 7 out of our 11 day stay. Unable to partake in  [... read more]any water activities, including swimming in the ocean.