Great entertainment staff, weak hotel

Entertainment staff was great, especially Wilson, Wonder, Ana, and Laura, Francis at the sports bar was amazing, As far as the rest goes, the resort was really nice and well kept. But the staff was really rude and cranky, and the genders that are around Wednesday and Saturday and very pushy and annoying, food was great everywhere, hotel is great but because of the majority of the staff I will not visit again

Very nice resort!

Just returned on March 13th from Ocean El Faro, travelled with friends and with hubby. Unfortunately, during our stay it rained a lot, almost every day. The resort is big, fairly new, nice layout. Beach not so great, because it's rocky, but you will find some areas where you can walk in the ocean without any problems (specially at the lagoon). Rooms are nice, clean and spacious, bed is very comfy, A/C works fine, no issue with hot water at all, early morning or late at night always had hot [... read more] water. Mini fridge stacked every day. Blow dryer is great in the bathroom. Drinks are good, food is ok, not the same quality as Mexico, but you will not stay hungry, always find something to eat. Italian and Japanese restaurants are excellent, also BlueMoon , but the Steakhouse we did not like it at all. Entertainment crew is very funny , sometimes too loud at the poolside, but we enjoyed it regardless. Foam Party is a real fun! Overall it is a great resort, we liked it and had a great time! Don't believe all the negative reviews, some people over complain about every small thing, instead enjoy and appreciate the fact that you have the opportunity to travel to a destination where there are palm trees, ocean and sunshine. Well, perhaps now is not a time to travel, but down the road it will possible again

Great resort

The rooms, grounds, pools and beach were fantastic,large, clean. The food needs some help. The food at the buffet was generally cold all the time while the food portions at the restaurants were too small. All staff were great however the cleaning staff need some help with their English (I am sure it will all come in time). Loved the fact that everything was within walking distance and you didn't get lost everytime you wanted to go somewhere

Mixed reactions

Resort very nice, rooms great with good size, food tasty, pools fantastic with separate pools for kids and adult only section with great pools. However, the beach is poor with rocks on the land side and some in the water as well. Entertainment was lousy. Lounge area in particular music was poor. In pool areas, music blaring throughout the day ... Too loud. The front reception area and lounge was wonderful with lots of space and comfortable chairs throughout. Staff great and always polite.

Lovely resort

We thought the resort was well laid out with all the restaurants on one street . Loved the coffee shop. We enjoyed the lazy man river. For our 40th anniversary guest services graciously sent us a bottle of champagne with 2 glasses and chocolates. We enjoyed our rooftop hot tub and jacuzzi with 2 bathrooms. The food was really good and the staff were very helpful and kind. The main lobby is gorgeous.

Very Large Resort

A very clean resort everywhere, grounds, lobby, rooms are well kept and maintained. Front desk staff appeared not to be very well trained, and not prepared to registered new arrivals. (A lot of confusion when checking in. We were unexpectedly told to go to the bar after waiting sometime and that they will bring our room key to us which did not happen. After a while we pursued a front desk clerk and asked the whereabouts of our key.) The in room fridge was not stocked as advertised. We had to  [... read more]chase down housekeeping personnel to get it filled. The pools were very nice with sturdy lounge chairs but lack of umbrellas. Pool bar service was also very good. The food was generally very good. Lots of variety, lots of fruit a good selection of desserts. The buffet was well serviced by the hostesses and bus staff. They were very friendly and accommodating. Hotel staff went over and above expectations for a Super Bowl Party with food, beverages and a 25 foot outdoor TV set up in the main plaza. Excellent job! Beach was a huge disappointment. It is basically the width of the hotel property and the water is very rough due to the nearby coral reef. Not like the Bavaro beach where you can walk for miles. The H10 Time Share representatives were quite persistent and annoying but if you quickly set them straight they do back off.

Great hotel

Nice place to stay, relax and to forget averting from home. Nice restaurants for dinner, even for late one ( we came at 10 pm and could still have a dinner). Every pool has its own bar. Really love the fruits there, they taste amazing. But the rest of the food was not so good :( Room was huge with nice balcony, cleaned daily.

Vacation Paradise

It's a very nice Resort .The room as clean and we'll looked after. Food was good and a lot of selection 6.swimming pools with pool bars.We had nice weather and everything was A -OK .We mad nice People from all over the world . After breakfast went to the Beach and relaxed on the lawn chair . There are plenty of lawn chairs available.

Fantastic trip

The good: the rooms, a la Cartes . tennis courts. bowling. pools. jacuzzi. El Beso section. the buffet. ice cream shop. Mike's cafe. the bars. the staff etc etc. We pretty much loved everything about it and had minimal problems to complain about. (problems all of the caribbean face we will not complain about such as bugs weather. time share people etc). The not so great: the timeshare BS is very annoying . learn quick how to spot then and avoid them. the duty free shop prices were mental.  [... read more] the bowling and the ice cream shop opened in the mid afternoon like 330 or 4. should be open from lunch on at the hottest part of the day in case u want an ice cream or get out of the sun for a bit.

Nice & New All Inclusive

Pros: Beautiful, new rooms and facilities. Restaurants are casual dress and do not require reservations which allows you to visit a different restaurant every night. Nightly entertainment was different. So many pools with daily activities or chose a pool that is calm just to relax. Snack bars were great. Cons: Time share-from morning until mid afternoon if you visit the lobby bar, expect to encounter people trying to get you to sit down and hear their timeshare presentation. (We avoided this)  [... read more] The beach is nice, lots of seating/lounge chairs, however the water was unsuitable to swim. Most people went to the lagoon area about 20m off resort property.

First of Many Visits to Ocean El Faro

After visiting the sister hotel Ocean Blue and Sand 20 times, we decided to try the new Ocean El Faro. Upon arrival, we were amazed by the very large and elegant lobby. After registration we were escorted to our room and our luggage was brought shortly after. Each building has two elevators which is a big "plus" for us as our room was on the third floor. There was a staircase inside our room which led to an upper level with a second washroom with a huge walk in shower with a rain shower head [... read more]. From this level a door led to a private, finished rooftop area with a large jacuzzi hot tub, chaise lounges and a sofa and tables. We also had a jacuzzi tub in the lower washroom. There is plenty of closet space and drawers for storage. Our room had a large balcony overlooking the lazy river which was a lot of fun for all ages because of the waterfalls, overhead buckets that tip, etc. The room was well equipped with everything needed and our refrigerator was replenished daily. The hotel pictures look like there is a lot of concrete, but there are still lots of palm trees, flowering bushes and greenery. The food at all the restaurants we visited was excellent and because we like to eat at 6:00 p.m. they were never busy and the service was great. We will be back!!!

Amazing Resort

Hotel was beautiful, the staff were friendly and knowledgeable and accommodating to our large group of 19 Zero problems with getting reservations for our large group at any of the 6 restaurants. Food and service was great at all the restaurants and pool bars. No issues at all with this resort Would highly recommend Rooms were very spacious

Just okay. Liked the weather better than the resort...

Our stay was pretty good. - rainshower looked great but the floors in both rooms we stayed in were not tiled correctly and the water went all over the bathroom, into the hall and out the front door, instead of flowing to the shower drain. - When we mentioned about the shower in the first room, they told us they were moving us to a 2 bed room. Instead they took us to the same floorplan we had (1 bed, 1 sofa bed). The move wasnt about the beds, it was about the water everywhere! Yet they thoug [... read more]ht they were doing a great favour by "upgrading" us to a 2 bed room. - Atleast 1 restaurant was closed each night and the ones that were open had waiting lists even tho the restaurants werent full! - the ice cream parlour wasnt that exciting. Usually served in bowls, no cones/sauces offered. - we told the front desk that drain in the tub and one of the sinks didnt work but they never did anything about it. - food was just okay. We thought the Steakhouse would offer a number of meats but unfortunately they dont and the tbone was far too difficult to cut. Very disappointing! - a waiter poured 2 different kinds of red wine into the same glass - the snack bar food was always overcooked - not enough floats in the lazy river - too many vendors during the day and at night. It made the teens uncomfortable to walk in certain areas. - limited room service menu. - the sports bar had a pool table but there were 2 cues and both had broken tips! - staff was okay. Not very friendly, just did their jobs. - in 1 room the mini bar had small / sample size bottles of alcohol and 2 beers, the 2nd room had 2 beers. - their standards were never the same. Some times desserts looked great, other times just the brownie, no sauce, etc. - no facecloths. - I had a cream / white dress overcoat that I took to restaurants at night just incase it was chilly. Unfortunately the maid must have took it when she was removing sheets / towels because it went missing. I notified lost and found but to no avail... - the upside: the weather was beautiful and the resort is lovely to look at. The pools were always clean. The air conditioning worked. I must state that I work in the hospitality field and look at standards were ever I go. So these items seem minor but they do add up. Especially when I paid a fair amount of money for this trip.

Amazing resort

The entire place was excellent. All restaurants had very good food with great service. We would definitely return to Ocean El Faro. The only thing was it would have been nice to have the bowling alley and sports bar open earlier. They didn’t open until 3

For first time travelers, it was great!

Pros: Just got back from this resort and had a great time! I was traveling with my three children and never were they bored. The lazy river was a hit!! Rooms were very clean and the beds so comfortable. If you enjoy music from Michael Jackson you should hit up the entertainment!! Staff was great, thanks Caesar!! Cons: Their are multiple a la carte restaurants to choose from but always seemed to wait in line to get in. We had difficulty getting change.

Awesome resort

Beautiful resort the staff is amazing grounds rooms restaurants very clean...definitely a 5 star the lazy river so much fun food very good lots of choices felt very safe there no issues with security at all

Very disappointed

We stayed at the Ocean El Faro November 10 - November 17, 2019. Being in the low season they alternately closed a few restaurants every night and the casino was closed for the whole week. We were tricked in attending a timeshare meeting being told that it wasn't timeshare but rather for us to visit the privilege rooms and learn more about the privilege benefits. We were also told that it would only be an hour long. After three hours of them trying to sell us their privilege package I got s [... read more]o frustrated that I literally walked out on them saying that we weren't interested in their offer. They should be able to take NO for an answer. The beach is not the best. It has a lot of rocks which makes it very hard to go for a swim. However, the standard rooms are very nice and we just loved the Lazy River. The house wine was terrible.

Nice resort, very basic food

Resort is nice, service is good but the food is very sub par. Not what we expected in a 5 star! Room was nice and clean and the pools are great. Staff and service is good, not a bad value over all for the money,

Great potential

The hotel is beautiful. The staff are friendly and helpful. They have a variety of food selections and the buffet is great. Unfortunately the rooms that myself and friends were staying in appeared to have missed a few parts. One room had caulking in the sink that looked unprofessional. My room had a missing door handle to the shower. Housekeeping didn’t change my sheets all week, although it was requested. Room service is a 30-75 minute wait depending on when you order. When we arrived the [... read more] employee who shuttled is to our rooms stated he would pick us up for breakfast in the morning. We thought this was the hotel treating us as it was our friends birthday (which we mentioned during check in). Only to realize when we were picked up that it was a timeshare presentation where they wanted us to sit down for 1-2 hours listening to them tell us why we should book directly though them opposed to through travel agencies. Needless to say, we were not pleased as this was not what we came to the resort to do. Also when you are on the beach, expect to be bothered by several people trying to sell products to you. The lazy river had an ongoing current but isn’t as relaxing as expected, there is water pouring down every 5-10 minutes from a waterfall or bucket throughout the course. Also be sure to check the daily newsletter so you can be informed on what restaurants are opened and which are closed. They do not deliver the paper to you or have it throughout the resort for you to see, so sometimes you will have plans to go to a restaurant only for it to be closed.

New resort

Dining was great except they shut down the buffett one night. Rooms were kept clean. Service people were friendly and awesome! Bad bits- not enough garbage receptacles and NO outside washrooms for pool users to go to, so guess where they went.