Ocean Maya Royale: Nice Resort

The grounds were well manicured, rooms were spacious and kept clean. The breakfast buffet was great. The Ala carts were excellent. All the staff were Friendly. We did not enjoy being asked every day to sign up for the upgraded package or massage.

Hotel Roc Casa del Mar: Good value, fabulous beach

The beach is nice, 2km of fine sand and ocean bottom is clean compact sand, no seaweed, no rocks. We had no problem finding lounge chairs each day at various times. The room is not 4 star but a/c worked superbly to the exact 22degC we wanted, the shower stall is spacious with strong hot water perfect for a clean up after an ocean swim. Lounge chairs by the pool are plentiful. Ample shades can be found some with canopies. Buffet restaurant is just okay. We had grill fish everyday for lu [... read more]nch, only one day was shrimps available and only one other day was calamari available. Morning juice bar was a nice surprise. Leidy was great serving us espresso or cappuccino at breakfast time. There are meat grill station, pasta station and stir fry station. Mike’s Cafe has the best variety of coffee. We had cappuccino, cappuccino frozen, strawberry smoothie, etc each day. Joel provided excellent service, sending us off with a large bottle of cold water and running back with plastic cups! Lobby bar downstairs is popular with goog selection of drinks. The ping pong table is about to fall apart with tattered net, but we managed to enjoy playing beside the lobby bar one hour twice a day. It is not under the hot sun and wind was seldom a factor. Osvany, a good player played with us everyday. He would surely miss our level of play using our real ping pong bats with real rubber, unlike the bare bats and 1star ball. Ala carte restaurants which we went 5 times are substandard by Cuban standards, no buns, minimal selection. My best choice was spicy goat in Compay Cuban restaurant.

Ocean Riviera Paradise: Great Resort

Wide areas. Lots of entertainment. Food choices are excellent. Staff are very clean and friendly. Kids had a great time too. Bowling, game room, movie night. Wonderful place to relax and have a great time. Casino on-site, shopping, lovely music and entertainment; Theater shows were amazing, including the Lion King....

Ocean El Faro: Excellent resort

Ocean El Faro was amazing!!!! Everything we wanted. Room was great food was amazing. The best part was the swim out room!!! We loved it!!! The one thing that we did not appreciate was how the H10 guys were. Very aggressive and selling tactics are shameful!!! Other than that it was great!!!

Ocean Riviera Paradise: Incredible place

Pretty well everything was wonderful. My only three complaints were the telephone went on the blink at least twice in one week, my key didn't work one day, and the beach was very rocky. Other then that,the people were very friendly, hard working. The room was just amazing. The place is really aptly named. It really was paradise for me;- lots of great food. There were about half a dozen restaurants besides the two buffet places,entertainment every night, even relaxing music playing throughout the [... read more] resort on outside speakers,plus a number of pools throughout. I would recommend this place to anyone. I absolutely loved it!

Ocean Riviera Paradise: Something for all ages

Great service, great food, lots of activities to do, great amenities, close to Playa Del Carmen, great beach buffet. Only thing I didn’t like was how aggressive the lobby and beach sharks were, always hounding you

Ocean Blue and Sand: Nice resort

At first, it's very important to be accommodated in the renovated section of the resort. We only got transferred after complaining about the room in the old part of the resort. Pools are big and amazing. Entertainment team AMAZING. shout out to Nutella and Chocolate. Open buffet had great choices. Rooms cleaned twice a day. I enjoyed my coffee at the lobby every day. Piano lounge daily. Live music at night. BEST PART: beach is literally there in the resort. Good overall exper [... read more]ience

Valentin El Patriarca Varadero: terrible resort & experience

- the lobby is so small and not rain protected. it was flooded most of the time and the floor was extremely slippery. same goes for buffet... slippery. Kids fell down a few times likely for us nothing major. if anything serious, that would have been dramatic as this resort is not equipped to provide first aid. - cockroaches where everywhere, buffet and restaurants. You see them. We were in the restaurant when the next table next to us got cockroach in soup. We walked out immediately. [... read more] - lobby service can be a bit more friendlier... to say the least. - rooms are decent

Valentin El Patriarca Varadero: Terrible resort & experience

- the lobby is so small and not rain protected. it was flooded most of the time and the floor was extremely slippery. same goes for buffet... slippery. Kids fell down a few times likely for us nothing major. if anything serious, that would have been dramatic as this resort is not equipped to provide first aid. - cockroaches where everywhere, buffet and restaurants. You see them. We were in the restaurant when the next table next to us got cockroach in soup. We walked out immediately. [... read more] - lobby service can be a bit more friendlier... to say the least. - rooms are decent

Valentin El Patriarca Varadero: Good resort

We've been to Cuba multiple times. The resort itself in comparison to other 4 and 1/2 stars is very modern. My only complaint would be that the type of Resort is cater to seniors as opposed to a younger group. The Disco there is not worth stepping into LOL. The food there was just okay after while it does get boring. The beach was terrible they did not take care of the sand and there's a lot of seaweed in that area.

Ocean Riviera Paradise: Great resort!

The resort was great. We stayed on the Adults only side for only $10 extra and it was well worth it. The pool area there was great. There was daily entertainment at the pool and a nice swim up bar of course. All the pools were nice though, we just stuck to our adults only one. The beach was not great. Full of seaweed and rather rocky so we stayed at the pool instead. Food was great! Did not have to make any reservations for the a la carte restaurants except for the Hibachi style restau [... read more]rant. Buffet was always good as well and they held special themed buffet nights outdoors two times while we were there. Rooms excellent! Very beautiful, spacious, toilet private from the rest of the bathroom, two sinks, nice shower, jacuzzi tub. Bed not the most comfortable but manageable. Very nice balconies. Shows were good at night. Downside was the H10 Premium staff who worked at the hotel for the parent company I guess, harass you when you check in. They wouldn’t let us go to our room right away because they said they had to go over some information with us. Ultimately they are trying to sell you something. We just found them rude and pushy and he got mad at us when we weren’t as cooperative as he probably would have wanted us to be. But he was trying to make us sign some paperwork we didn’t know what it was and just wanted to go to our room. After that sour moment at the start, the rest of the vacation was amazing though! Would likely go back to this resort!

Ocean Blue and Sand: Lovely resort and staff

if u stay in building 5, excellent rooms! Building 8, had very old and unclean rooms! A lot of activities, nice beach, beautiful pools and good food. The staff was extra friendly and very accommodating. Room service was a disaster and not at all available.

Ocean Blue and Sand: Great resort

We arrived late due to 2!flight delays. The 6 days at the resort were outstanding. No reservations at the a la carte restaurants is a great idea. Food and service were great. Pool service was great. I certainly would go back and recommend to others. (Just find a reliable flight)

Hotel Roc Casa del Mar: Awesome Resort!

Everything in the Hotel is excellent and superb. No brown outs,water shortages etc. Everything is just managed very well and supervised.As compared to one hotel there in that area,people were complaining because of brown outs and water shortages and the cleanliness but Ocean CASA is just Awesome!

Ocean Coral Riviera Cancun: Amazing resort

Hotel was very clean and staff very friendly. Room was spacious and comfortable. The food was better than I expected. A good variety of restaurants with exceptional menu choices to please everyone. Pool activities were fun to watch even if not being a participant. Loved the foam party in the pool. Three pool choices, one with a swim up bar, one adult only and one that was adult and kid friendly. Beach area had a lot of shade chairs, the only drawback was that the water was murky and full of se [... read more]aweed and the red flag was up everyday. They did maintain the beach by raking frequently but nature had other ideas, and made it impossible to keep up. Vendors did approach you at the beach but did not harass you if told no. I loved our stay here and wouldn’t hesitate to return again.

Ocean Maya Royale: Great vacation

We were 6 people coming to the ocean maya royale, when we got there they offered us alcoholic drinks and checked us in very efficiently. The grounds are beautifully maintained, the rooms were beautiful and clean. The dining experience was great, I would recommend all the a la cartes except for Mexican, the rest were 10/10 and you could go as many times as you wanted. The staff was very polite and nice, the staff at the pool (Arturo, Naomi, Oscar, and the others) were great, very energetic and fu [... read more]n to be with. The beach was not nice because of the seaweed, but I understand this is a whole Mayan riviera issue not just the one hotel. All in all, the vacation and the resort were great. FYI there is a lagoon if you walk down the beach for about 15-20 minutes, the lagoon is so beautiful, it is fresh water, it is clear. Then there’s a bit of a current and it pushes you out into the ocean, but it is not deep out there. A great experience.

Hotel Roc Casa del Mar: Great Vacation

I went to Cuba with my 17 & 19 year old and stayed at Casa del Mar. We thought it was a great resort. Rooms were nice. Pools were great and the food was good. The service was incredible. Everyone was so friendly and helpful. I would definitely recommend this resort and be going back again

Ocean Riviera Paradise: AMAZING !!

The resort was amazing!!! The service was phenomenal, the food was THE BEST, and the shows..... omg the shows were to die for. Two words: Christian and Salvador. Those two showed that theater is their passion and love. They really made my trip amazing --- bravo. There are so many restaurants to choose from that you never get tired of the food. I could have spent an additional week there and still have something different and amazing every night. On the flip side, the beach was so-so . It was lo [... read more]ng but not wide and there was a ton of seaweed...but I do not fault of the resort at all for that as they really make a huge effort daily to clean up the beach as much as they can. The room service was pretty good, sometimes hard to order between 1030pm-1100pm as the show is out and everyone is trying to order at the same time before you have to pay extra for the Late Night room service. BUT do not fret, there are snacks in the Route 66 a la carte at night between 10pm and 2am or something like that if you're unable to get room service (I only found this out on the last day of my trip -- c'est la vie). Honestly this place deserves the 5* rating. Hands down the best resort i've been to. Lots to do, lots to eat, and so much fun !!

Hotel Roc Casa del Mar: Good resort

The hotel was good and the service also. The cleanliness outside the room could be improved. The beach is excellent and well kept (clean). The pool was clean also. Mosquitos were a problem even though they try to keep them under control. The entertainment must be improved. The worst part of the vacations was the food. The meat and the fish were not fresh and of poor quality. The food in general does not give you many choices. Practically, you have to eat every day the same food, which by the end [... read more] of the week becomes dissatisfactory.

Hotel Roc Casa del Mar: Good resort

The hotel was good and the service also. The cleanliness outside the room could be improved. The beach is excellent and well kept (clean). The pool was clean also. Mosquitos were a problem even though they try to keep them under control. The entertainment must be improved. The worst part of the vacations was the food. The meat and the fish were not fresh and of poor quality. The food in general does not give you many choices. Practically, you have to eat every day the same food, which by the end [... read more] of the week becomes dissatisfactory.