Iberostar Coral Esmeralda: Cute Quiet Resort Except…

This hotel was fantastic until the very last day. They have lots of options for food and everything is very cleanly. The staff here are incredibly friendly and helpful. However, one particular receptionist -Dennis- should be fired and you should stay away at all cost. Very rude, disrespectful, and unprofessional. I had asked for a late checkout the night before as our bus was not leaving until 5:00 and the staff there told me that we just need to pay after we checkout. When I went up at around 2 [... read more]:00 (planned checkout at 5:00 and regularly checkout at 12:00), Dennis rudely asked “do you know what time it is?” as if I didn’t know. He then proceeded to deny us our late b/c checkout was at 12:00. When I explained to him that we were told to pay when we leave and that the staff the night before wrote this in the reception notebook, he refused to check the notes as he “doesn’t care” while also refusing to allow me to speak with his manager about this matter. The whole situation took 2 hours to settle and for them to do the simple task of allowing me to pay and activating the key card for my room. This could have been a 10/10 trip if it were not for this.

Iberostar Waves Costa Dorada: Beautiful resort.

We had a wonderful stay and we would recommend this hotel and will definitely return. The food, staff and hotel grounds were amazing. There were tons of loungers at the pool and at the beach with plenty of shade. One thing that needs to be addressed is labelling food at the buffet and beach restaurants. Sometimes it’s hard to tell what the food is. Rooms need to be updated and they are showing their age.

Iberostar Waves Costa Dorada: Very good hotel and nice people

Special thanks goes out to Glen the fitness instructor who gave exceptional classes and coaching as well as our housekeeper, Narin. Thanks to Bernie the Sunwing rep for all the tips. Will definitely go back. One small comment, it would be nice if all the wonderful fruit juices were labelled. Our travel agent Lisa Selig was exceptional and extremely helpful!

Iberostar Coral Holguin: Great resort

We enjoyed our vacation at Coral Level at Iberostar. The quality of the hotel was amazing. The room service was impeccable. The butler service was a great bonus for us. Free internet 24/7 was a real gift also.

Iberostar Origin Laguna Azul: Horrendous food

The hotel grounds and the beach are great, I really enjoyed the pool area. The cigar lounge was my favourite place the staff there are all amazing ! Tip them and they’ll take care you of you. Sadly the rest was a huge disappointment. The food was not only bad but gave both of us food poisoning. 2 of the people we met had the same issue. I spent a whole day on the toilet . We saw cockroaches in every restaurant there. The front desk is awful, not only they misinformed us upon arrival about th [... read more]e currency situation but anytime we can to ask them anything they either shrugged their shoulders or said no. They had no problem taking our Canadian currency and giving us pesos but when asked the next day if they can exchange 500 peso bill into 100s they said go to bar. The only good staff there are cigar lounge and pool area. Even 24 hr snack bar that had kind of decent food constantly would say “nothing yet give us 20-30 min”

Iberostar Waves Quetzal: Incredible Resort!

The staff were attentive to all of our requests from planning a birthday decoration for my wife to getting the perfect cigar recommendations from the cigar man. The food was amazing, I gained weight from our visit because I couldn’t stop at just one plate at each meal. The cleanliness of everything was spot on.

Iberostar Origin Playa Alameda: Nice place to spend a week or. more.

Beautiful grounds, well maintained, clean. the beach is perfect. The staff is polite and friendly. Rooms are comfortable but need some maintenance. The food is variable and well presented, always fresh. The service is well organized.

Iberostar Selection Esmeralda: Great resort

Everything is great in that resort. It’s brand new one with great layout and design is 21 century in all details. It’s about 1 hour from airport and if you enjoy Cuban beaches this will be right for you. Coral level bit more advance.

Iberostar Waves Costa Dorada: Good value

The hotel has seen better days but it was clean, service was good. There was no special covid procedures as nine are needed any longer really. You can order ivermectin to bring home at the customer service desk and a pharmacy will deliver it.

Iberostar Selection Esmeralda: 5 stars beautiful place and staff

I love hotel and kid’s club and staff was very nice people and take care my kids a lot and both have fun and food was not bad and beach was very nice service was excellent I am recommended for family

Iberostar Selection Playa Mita: Good trip

Confusion over room when checking in, but was resolved by Gilberto, with thanks! Pool and grounds very nice, although pool was freezing for first 3 days. Red flag for most days, no ocean swimming. Food, plentiful and great selection, but luke warm at buffet. All Ala carts were really good. The French was our favourite. Maid service, so, so. Some days no towels, but made a call and it was resolved.

Iberostar Coral Holguin: Very good value

We felt lucky to have landed at Coral Level Iberostar Holguin for 10 days. Staff members were top-notch. Rooms, pool and grounds were all lovely and well-maintained. Lounge chairs under shade were always available at the pool and the beach — no need to scurry out at crack of dawn to plunk down towels. Food is never the draw in Cuba, but here there was always lots of variety and fresh fruit, served by friendly, attentive staff. Most guests we met were returning visitors, which seems to be [... read more] the best review of all.

Iberostar Origin Playa Alameda: I will come back!

This is the first time I have traveled so I don't have anything to compare to, but I truly enjoyed the week we spent here. The staff was awesome. The food, although limited, was good. The beach was clean and ended up being my favorite place to be. We even explored some of Varadero, and spent two nights in Havana. Truly a trip I will never forget.

Iberostar Selection Rose Hall Suites: Nice resort

This is our second time here. We had a wonderful stay with great weather however compared to last year the service and attention to detail has dramatically decreased. The food was delicious but rarely hot at the a la Carter restaurants. Actually is was cool and not pleasant at times. The entertainment was almost non existent. I probably will not be back. Last year they had a wonderful Xmas party which isn’t on this year for some reason.

Iberostar Origin Playa Alameda: Good resort, excellent beach!

Overall, the resort was very good. Food was absolutely delicious - do not go expecting burgers and fries, but there are whole foods, chicken, pork, lamb, fish, eggs, fruit, full salad bar, salad dressing…. Etc! Rooms were pretty dated, bathrooms weren’t cleaned very well, but the staff do the very best they can with what they’ve got. The beach is absolutely breathtaking. Very comfortable loungers, shaded umbrellas. Grounds are immaculately kept. Staff are friendly. We just came back, [... read more] and booked again at this resort for April. It should be noted that this isn’t a party resort. There were some pretty let down younger people here wanting to really “party”. The entertainment is good, but it doesn’t get wild at the disco. Lastly. Very run down gym, no jacuzzi.

Iberostar Origin Tainos: Loved it

Beautiful clean hotel, friendly staff, no shortages that we could see (despite dire warnings). Other than a few people wearing masks, there was no evidence of Covid. The single complaint we have was the insects. Couldn't see them until the itching started. Take a strong insect repellant and use it liberally.

Iberostar Waves Costa Dorada: Beautiful grounds, great staff, still suffering post- pandemic.

We spent three weeks between November 22- December 13 and enjoyed the vacation. The staff is wonderful and extremely helpful. Rooms are clean and quire well equipped. The renovated showers do lack pressure but we never wanted for hot water. Food was good and varied in the buffet. The a la cartes were satisfactory but we returned to the Japanese only once with friends. The resort was not crowded except on weekends when local residents were there. Plenty of loungers on the beach. Pool area was alw [... read more]ays active and plenty to do. Our only complaint was the inconsistency of drinks at the bars. No two bartenders shared drink recipes and regular brands were either not available at every bar each day or were substituted with local brands.

Iberostar Selection Paraiso Lindo: Resort was beautiful

The hotel itself is beautiful, nice staff but there was lots that they did not try to overcome. Our fridges were only stocked the second day as we tipped but when we didn't tip again they did not restock. For 4 straight days the fire alarm was going off hourly and no one was coming to resolve the issue. It began on Sunday Dec 4th, 2022 and did so until Thursday December 8th, 2022. It would go off at all hours of the day and night. No staff came to check in case if fire or let us know there were  [... read more]no issues. Hard to enjoy yourself when an alarm is screaming for hours with no resolve. Anytime it would go off I would go check just in case it would be a fire or had to evacuate. When I advised the concierge they would tell us there was nothing they can do or would act all confused having no information. Paying all that money to not be able to relax was a very bad experience for my family and I. The staff came in and left champagne for us but left the door open, anyone could of just walked right in. Would I not recommend this hotel to anyone and we will not be returning.

Iberostar Selection Holguin: Bring your own toilet paper

With a 5 star rating, the Iberostar name behind it and a trip advisor travellers choice award, we thought we couldn’t go wrong. 4th trip to Cuba. Service non-existent. Food undercooked and repetitive. Unable to make most drinks. No toilet paper in public areas!!!

Iberostar Selection Ensenachos: Amazing resort

Property and beaches are absolutely beautiful. Rooms needs to be renovated. Food is ok, but not enough fruits. Staff are very friendly and hard working. Entertainment is poor. I would suggest to start the evening show at 9:00 pm. Overall my friends and myself had a great time and I would recommend this resort to other.