Grand Sirenis Riviera Maya: Beautiful resort

We stayed in a newly renovated room. Very nice! Beautiful resort. Love the jungle, animals and pools! relaxing atmosphere. Food galore. Loved the Japanese restaurant! Lazy river was a daily delight as was the ice cream shop. No need to leave the resort as they had everything there you could ever need.

Bahia Principe Explore Tulum: Fabulous Resort!

Absolutely beautiful resort.....beautifully landscaped, gorgeous beach, impeccable service, very, very clean. Quality entertainment provided nightly and the choice of a la carte restaurants is superb. Rooms are beautiful, spacious, clean. Staff is truly smazing, very helpful and friendly. We would definitely stay here again! We would also highly recommend booking through Tripcentral.ca.......so easy and they took care of everything. We are very impressed!

Secrets The Vine Cancun: Very modern resort

Have been various Secrets in Mexico, like the chain but this is my least favourite...Disappointed in the food, drink was not be top shelf, ...........entertainment was very good, and pool area and beach were lovely... Room we were upgraded ,,wonderful just disappointed that they tried to ask us to pay for it,,,when we said no,,,we had the room anyhow.......Not the way to impress, Only recommend those who want a metro holiday not a resort holiday...

Ocean Riviera Paradise: March break family Vacay

Had a great time. I have 3 kids aged 9,6 and 2. They all had a great time and the resort staff made them feel very included. The pools were great and the food was good. Entertainment team was fun and full of energy. The resort was very clean. Would I book again?? Absolutely!!!

Catalonia Yucatan: Wonderful resort with top notch security

Amazing vacation, booked privileged and it was well worth it for our 7 day vacation! A lot of choice for dinners – five a la cartes / beach BBQ and access to the exclusive B Loved restaurant for breakfast and lunches. And a spectacular view from this restaurant. The food at all the specialty restaurants was great-especially the Mexican and the Japanese. No reservations are required – however be prepared to wait a bit to get a table unless you arrive right at 6:00 pm. The variety of food avai [... read more]lable is amazing, a crepe bar, a hot dog cart, taco cart, ice cream stand and snack bar, no one will not go hungry here. We only ate at the buffet for one dinner and two breakfasts. The staff was awesome – super friendly and very hard working in all areas of the resort - all speak English quite well. Entertainment and sports bars are at the front of the resort and do not disturb anyone wanting a bit more peace and quiet. There is a beach area for those who booked the Privileged package, complete with a beach bar. There are several pools to choose from, all very clean; again one reserved for the Privilege package The evening theatre productions were professionally well done; complete with spectacular costumes and production sets. Many free amentities; including free bicycles are available to check out the town. Take the short tour that is provided 3 times a week. There are bike lanes and paths, its a really pretty, safe, gated town. Biking is an easy way to check out the marina and shops/restaurants and dolphinariums or take the 10 minute walk from the hotel. For those who enjoy golf, there is a golf course and you can purchase a package that includes the golf cart, clubs, tees, three balls and as many rounds of golf as you want. Get there early before it gets too hot. The security is absolutely fabulous – one day I tucked my cellphone under my beach towel and was gone snorkelling for two hours. When I returned there was a guard standing about 5 feet from my lounger. I learned that while I was gone the wind came up, moved my towel enough to expose my cellphone. The guard stood watch until my return. Amazing ! ! Unfortunately, I did not have any money with me and was unable to find him on the resort, later. I spoke to another guest and she figured he had been there for at least an hour. Now that is service above and beyond ! ! ! There are a couple of good spots to snorkel right in front of the hotel and in the lagoon. Also, a great public beach for snorkelling by the Omni Hotel – we were shown it on the bike tour. While I really enjoy being with children, it would have been nice to keep the Privilege area restricted to adults – especially the pool and beach area.

Riu Emerald Bay: Great resort but the front desk staff needs some hospitality training.

This is our second time visiting this resort. You cant beat the weather on the west coast of MX. Hot without the humidity during the day, very dry with cool mornings and nights which allows you to sleep with the patio door open so you can hear the ocean. The food was good. Lots of selection in the buffet for breakfast, lunch and dinner. The Mexican restaurant was good, the Japanese was lacking. Loads of chairs around the pool and on the beach. The pools are nice and set up so you can enjoy the e [... read more]ntertainment staff and the fun and games or some quiet time. The rooms are pretty basic and all face the ocean. We were on the 8th floor and had a good view of the pools and the ocean. The elevators were a problem last time we were there but they have added a few more so we didnt find them to be an issue this time around. The restaurant at the end of the beach to the right of the hotel when you are looking at the ocean is a definite must - Mr Lionso. Incredible view, great food, reasonable prices plus they make their own tequila and they do free sampling to entice you to puchase a bottle. The only thing we had to complain about was the front desk staff. They desperately need some customer service training. We did not get a towel card in one of our envelopes and I noticed this as soon as we got to our room. I went straight downstairs to advise them of this and to get a second towel card and they made me feel like a criminal telling me that I was going to be charged if I lost another card. I hadnt lost the first card! Our second experience with the front desk was worse than the first. My son's 16 year old friend lost his all inclusive bracelet when he was boogie boarding. He had the bracelet when he took the boogie board out from the hotel staff but didnt have it when he returned with the board. He explained that he lost it in the ocean so they sent him to the front desk. The staff would not give him another bracelet and told him if he wanted one he needed to pay them $70 American. My husband and I went to see the front desk staff to try to get him a replacement bracelet and we were told the same thing. Gabrielle was terrible and should be the first in line for customer service training. She was rude and made us feel like we were trying to "pull something over on the hotel". She told us that the $70 American was an administrative cost to replace the bracelet. This is total BS. They don't match the bracelet number to anyone so the excuse made no sense. The way the treated us lead us to believe they have an issue with their employees stealing and selling these bracelets and they were taking that out on the guests. We were told that our son's friend would be hassled all week by security if we did not replace his bracelet. This was our second trip to this hotel and our 14th trip a Riu hotel and we have never received anything but great service with the Riu. My husband and I contacted the Riu via Facebook, via their web page and via the Riu Class Program to let them know what was going on. They were great! Exactly what we have come to expect from the Riu resorts. The front desk called my son's room and told them his replacement bracelet was at the front desk and he could pick it up at his convenience. Thank you Riu Customer Service! Please extend your training to the front desk staff at the Riu Emerald Bay. They risked losing a long time Riu Customer/Recommender over a bracelet that surely cost no more than a nickel to replace. You must get a better procedure in place for managing these types of issues. We have nicer towels at home, so we dont need to steal your towels nor were we trying to secure additional bracelets to try to sell and make additional money while we are on vacation. Aside from these two incidents with your front desk, we had a wonderful trip. Not sure we will ever return to the Riu in Mazatlan but your Customer Service Dept. ensured we will return to another Riu resort. Show less

Riu Dunamar: Almost perfect!

We were very happy at the resort! It is new, so it was very clean. The beach, the food, entertainment, pools, were excellent! There were no bugs. Just be careful when buying excursion's from the Sunwing reps at the resort, make sure that everything is in writing and take a photo of the receipt. We were told by HECTOR at Sunwing that we are getting the VIP package, that's why we went on this tour to Isle Mujeras, and upon walking into the VIP lounge for lunch were told we do not have a VIP  [... read more]bracelet. I know it's not a big deal, but we felt so stupid. We verified with the staff at the island and indeed were sold a non VIP and charged for a non VIP, so, why did HECTOR tell us it was VIP that we were getting. We were expecting VIP!! This left a very bad taste in our mouth. It ruined an almost perfect trip for us. Such a shame.

Iberostar Waves Cozumel: very nice resort

I really enjoyed my 2-weeks vacation. Resort is clean with beautiful gardens, beach is rocky but nice and clean, people very friendly and helpful. Accommodation is very nice, clean and private. It really has character. I would highly recommend to fix those cozy patios, you cannot enjoy them during rainy days, they are leaking.Food was ok, I went only to buffet, variety to choose from. I am not demanding person, it's very easy to please me. And I don't expect perfection. Snorkeling from the beac [... read more]h wasn't as good as I was hoping. Fish are mostly @ pier, but you have many places for snorkeling to go. I took couple of private trips by taxi and it was worth the money spent. If you are looking for quiet place to relax and unwind, avoid high school spring break. My mistake and lesson for the future. But sometimes it was entertaining.

Barcelo Huatulco: Amazing Resort!!

We were a group of 28 people (15 kids) and we ALL had a fabulous time at the Barcelo Huatulco!! Staff & service exceeded our expectations!.. Great entertainment in the evening, rooms were updated and very clean, food was great, beach was gorgeous and the weather was outstanding!! Overall a great experience and would definitely recommend this resort to families big or small! Thank you to Barcelo Huatulco & Tripcentral for a perfect vacation! Tracy

Barcelo Huatulco: Truly amazing

My first thought was how clean and well kept the grounds are. Washrooms were spotless, the public area was super clean. The buffet was well set up and always clean, My room was beautiful, beds were so comfortable, lots of room, washrooms were clean , spacious, and well lit. Air conditioning was very good. I haven't got one negative thing to say about the Barcelo. I will be back.

Akumal Bay Beach and Spa Resort: Health and Wellness phenomenal

Karla runs a great pilates program Although we didn't participate, I noticed that the pool was full including men during her aqua fitness program. Rene's mediation was incredible!!!!!!!! Harim's yoga is really, really good. He helps you as well. Food was pretty good. Lots of seaweed coming to shore but the resort have staff working throughout the day to keep it cleared They are really the unsung heroes. Rooms have view of the ocean. I'd recommend having signs stating whether gluten free  [... read more]or subject to food needs. You had to ask the staff if food was gluten free or not, which was an inconvenience. They would make what ever you like though. French restaurant didn't have a lot of choices for a celiac. Overall ...recommended

Kore Tulum Retreat Wellness Resort: Kore is worth the money

Kore is a wellness resort that is small enough that it remains rerene and tranquil. The food is fantastic...especially from the menu and upstairs. The staff are very knowledgeable about the hotel and the area.

Occidental at Xcaret Destination: Great resort

We had a great 2 week vacation. The food was ok, nothing spectacular but not terrible either. The service was great, rooms were cleaned well and we had a great time at the pools. We spent 2 days at Xcaret park and really enjoyed the experience. I would go back!

Riu Vallarta: Beautiful resort

Hotel very nice. Evening shows were okay. Food was good but Buffett was the same at lunch and dinner and vaired very little. Outdoor restuarant needs upgrading and new buffet stands. Beds were not the most comfortable however rooms were very clean. Staff very helpful and very friendly.

Barcelo Maya Palace: Great Resort

We had a great family vacation, there were a lot of activities for kids plus the biggest pool we’ve ever seen! I would describe the food as good, not great and ditto for the beverages. I would definitely go back with kids, not sure I would for an adult only vacation.

El Dorado Royale: exceeded expectations!!!!

The Hotel, grounds, services, people, food, room were totally amazing. i would recommend this place to anyone. Everyone was friendly and polite room service was prompt and excellent, personal concierge Luis was extremely helpful he went out of his way on numerous occasions which surprised and amazed my wife and I. Sitting on the beach waiters would come by and offer you ice water that they were carrying, not expecting a tip just courtesy!!!!! Wow!!!

Akumal Bay Beach and Spa Resort: Excellent staff

The resort is great. The yoga, Pilates and meditation are worth the price alone. The food is pretty good. When the sargassum isn’t in the beach is lovely. One negative is that there are quite a few “spring breakers” from off the property who set up their towels in front of you and most wore only a thong. It took away from the family atmosphere of the resort. Staff are professional and service was excellent.

Ocean Riviera Paradise: Good family destination

This resort is a half hour bus ride from the airport and a 15 minute cab ride ($18.00 US) north of Playa Del Carmen. The resort itself is well laid out with all shopping, entertainment venues and restaurants at one end; pools and beach on the other end. All are accessed by a cement "road" that runs through the center of the property and is serviced by a hop on - hop off shuttle on a frequent basis. The property is very clean, however there is limited vegetation and with all the cement and gla [... read more]ss of the new buildings and the cement "road", it feels like walking through a mall instead of a tropical paradise. The rooms were very spacious with more than enough closet /drawer space. The bathrooms, also very spacious had a super walk -in rain shower area. We were on the ground floor in the Daisy section with the garden view and in addition to a large covered patio with 2 wicker chairs + table and hanging basket chair, we had a large private grass area with a double lounger. The kids loved the garden view as they could see monkeys and "mexican raccoons" all day long. The biggest disappointment here is the beach. Do not enter the water without water shoes. With the exception of a small sliver of water next to the roped off area for jet skis, there are rocks everywhere and every day people were cutting their feet. Although not the fault of the resort, the entire Mayan coast is currently being plagued by excessive amounts of seaweed. The staff, collecting it in huge piles and burying it in the sand, was unable to keep up with the sheer volume. There is no lack of good food or drinks at any time of the day and accessible all over the resort. A common complaint however was how the resort handled reservations for the specialty restaurants. A favorite destination was the Japanese restaurant, which required you to line up on the day of your reservation, between 11:00 and 1:00 to reserve. We tried 3 times (getting in line by 10:30) and found that by 11:20 all the time slots were taken. We actually got into the Steak House one night - lined up at 6:30, were given a buzzer and sat by the neighboring pool patio for 1 1/2 hours until our buzzer went off and we were ushered in. (FYI - not a great steak and there were several tables available). All in all, this resort is a 4 star and I would recommend it to anyone that does not have the budget for some of the massive 5 star resorts throughout the Mayan.

Riu Palace Mexico: Satisfaction guarantee !

My spouse and I went to the resort for 1 week this March. It was our third times at Riu Palace Mexico and our fifth times at the Riu complexe in Playacar. So no need to say that we appreciate very much spending our vacation at this resort. The main reasons: the food is excellent and the beach has a lot of space for everyone whether you want to be in the sun or in the shade. The rooms are comfortable and the staff very welcoming and friendly. I just want to say a special thanks to Miklos who  [... read more]has been very understanding about one of my concerns. When we arrived, we were assigned a room with a balcony that had no glass but a concrete wall. I had request, if possible, an upgrade because it was our 5th times at the complexe but mainly because I was also celebrating my birthday during my vacation. Reading on the balcony is very important for me during my vacation and I do so every morning while my spouse keep sleeping. I also do some yoga on the balcony. Not being able to see the ground, trees and sunset was upseting for me. Some people may like the privacy of a concrete balcony, but I don't. The day after my arrival I went to speek to the manager. Miklos listened very well to my concerns and made sure that I had a room with a glass balcony for the next day. Thank you Miklos for doing everything to make my vacation more enjoyable. Everyday I had a surprise when we came back to the room at the end of the day , whether, flowers, chocolate, Happy Birthday sign and even a Tequila bottle the day of my birhtday!. Thanks again to all the Riu Palace Mexico staff for making my stay a memorable one !

Selection Riviera Cancun: Fantastic Resort

This resort was amazing. If there was a six star rating, it would have met those standards. Rooms, grounds, pools, service - all amazing. The food was incredible. The experience at Le Chique was one of the best dining experiences I've ever had and we are foodies. The only downside was the seaweed on the beach - which is unavoidable anywhere in this location at the moment. The seaweed made it impossible to swim in the ocean. I would definitely go back.