Royalton Splash Riviera Cancun: Family vacation

I found the resort itself clean, I wasnt impressed on the service. Seemed like all the workers we tired (over worked) and not very happy. Service was very slow everywhere. Food was alright but nothing spectacular. Not good for the beach but the pools were good.

Royal Hideaway Playacar: a real disappointment

The resort is very well kept by their staff. The grounds and beach are beautiful. However there is room for improvement. Poolside umbrellas and lounge chairs should have been replaced years ago. The resort feels dated. I was on vacation with my brother and our wives. Each of us became very ill for a minimum of 2 full days. Food poisoning was the issue for us. The concierge was made aware. Needless to say - this ruined our vacation. We will not be returning.

Catalonia Grand Costa Mujeres: Would never go to this chain resort again

From the moment we stepped through the front doors we were disappointed. We were not shown to our room and left to navigate the resort on our own. Booking restaurant reservations was a nightmare and quickly discovered you needed to purchase wine in order to get in. Quite the scheme if you ask me. We paid for an all inclusive trip but needed to pay additionally in order to get in to the other dining options. The resort was understaffed and not helpful. I would never return to this resort nor woul [... read more]d I recommend it to anyone.

Dreams Jade Resort and Spa: Very nice

Small and easy to get around. Excellent service and food. Love no wrist bands and no huge complex with resorts all over. Pool chair saving excessive, people were out at 5 am and never came back for hours. Ocean was rough and rocky so if you're a beach person not for you. Upscale on Xmas eve was such poor taste by resort when people have already paid so much.

Hyatt Zilara Riviera Maya: Fantastic Vacation

We loved this resort! The grounds were nice with a lot of coatis everywhere! The pool was nice and unlike other resorts the tiles on the pool deck were not slippery. The beach had the softest sand and barely any rocks in the water. The food was good, we enjoyed the Japnese the best(ate there 3x). The staff was awesome ,entertainment team Fermin,Sandi and Hector, waitress at the pool Bianca. We are hoping to come back here again.

Dreams Riviera Cancun: Dreams cancun

The flight there no complaints. Kids club was awesome. We got priority seating and my son got a set of headphones and a colouring book for the flight. Our transfer to the hotel was brutally long. Although we only had two other families with us the driver drove half way dropped off a couple, drove all the way back towards the airport and then drove an extra half hour to our resort. Check in went well. The grounds were so so. While we were there I saw 3 cockroaches in the lobby. Room service was o [... read more]kay. Longer wait times and they got our order wrong a couple times. Dinner options were okay. Lots of kids options and my son ate well. The steak was horrible. I had to send it back twice. First time it was full of fat and the second time I asked for it medium and it came out blue. Wait service was good. Staff were all very friendly. The best Resturant by far was the Mexican place. Lots of options and really great atmosphere. Our room was good however we had to request cleaning and drinks in the mini fridge the entirety of our trip. The beach was nice. White sand and good control of the seaweed. The pools were great too however absolutely no seating. Families go out at 6am to reserve chairs. We had one chair for the three of us. Spa was incredible. I got a facial and fell asleep. Very very relaxing. Overall it was an okay stay. Good but not great.

Bahia Principe Escape Sian Ka'an: Wonderful resort and great people.

This was our second visit to Bahia Principe Sian Ka'an this year. We would highly recommend this resort for anyone looking to relax, enjoy great food and have a little fun around the pool. The staff are wonderful - Eglaydy in the buffet, Manuela in the bar,Pastor and Daniel (aka Sugar Daddy) in the food and beverage, James, Josh, Francisco, Diana around the pool. Congratulations to Alex on the promotion! We enjoyed 10 a la cartes during our stay and each and every one was fantastic. We lo [... read more]ve children but love the fact that this resort is Adult only! We will certainly be returning in 2016!

Barcelo Maya Palace: Love this resort

Beautiful beach you can snorkel or just enjoy the view. Food is amazing in restaurants or buffets and great entertainment. Our 3rd time stay. Many guests we talked to had been repeat guests just like us. If you want to be active and like a beachfront resort this is the place.

Catalonia Grand Costa Mujeres: Birthday celebration

This resort is very clean and smoothly run. Everyone was very friendly and you're not accosted by Wildlife or sales representatives. We had an issue with our room not being near an elevator which was a must for us. They were able to accommodate us quickly with another room. There is no smoking allowed anywhere on the resort but the gate to enter the resort is not far from the lobby which is where you can go to smoke. The food was very good with a large variety of options. The nightly shows were  [... read more]very entertaining.

Riu Santa Fe: Front Desk- Horrible service

The face of the hotel was nothing short of horrible. The food was mid. Not family friendly. Rooms horrible. way over priced for the stay. The only good thing were the bar tenders and house keepers. Never again

Iberostar Selection Paraiso Lindo: Excellent

Very nice hotel, good variety of foods , clean pools, very nice and helpful stuff. Special thanks to Derrick from agent support. We spent 5 nights we will return back for sure. Greetings from Canada ??

Blue Bay Grand Esmeralda: Friendly staf, very lush grounds

Staff very friendly at all times. A bit of a walk to other areas of the resort , but a cart service is available. Food was ok at the buffets , always found something to eat . A l carted was ok. Could use more seating along walkways as sone areas far to walk. Sad thing is the snack shacks were not open . On our side of the resort so we always had to go to the other buffet

Barcelo Maya Colonial: Colonial review

Hotel looked clean, and well maintained. The 2 areas, to my opinion, that needs improvement is in the food and animation. Food was OK, but got bored very quick with the options we had in the buffet. Animation was absent. Big gap between the dinner and the evening show.

Grand Park Royal Puerto Vallarta: Extremely Disappointed!

This is not a luxury resort by any means. Rooms are ok and could use updating. Most of the staff was very pleasant. No sun until late afternoon around pool decks which meant pools did not get sun to help warm them as they were freezing cold. Buffet food was always cold and a la cart restaurants were very mediocre at best. The drinks were not very good either. Way too many children at this resort and they were very noisy. Daily and nightly entertainment was excessively loud and very disturbing  [... read more]especially into the evening when many people were looking to go to sleep or have a quiet night. We loved Puerto Vallarta but will never return to this resort ever.

Majestic Elegance Costa Mujeres: Very nice

Staff were lovely and went above and beyond! Beach was lovely. Service was great. Staff was friendly and hardworking. Been to Mexico 8 times now and each time was a good experience. This resort tried really hard to please tourists and make it feel like home.

Sandos Caracol Nature Resort and Water Park: I would not recommend

We were a party of more than 20 people and close to half of our group spent at least one full day in bed with food sickness. The hotel does not limit the number reservations people can make so there were zero reservations at the a la carts restaurants unless you paid for wine in advance. The beach was also not great. The staff were kind and lovely and could not do enough for you. I would not return.

Bahia Principe Escape Tequila: Bahai Principe Grand Tequila

We just returned from a week at the newly renovated Grand Tequila and were very pleased our decision to try another Bahai Principe resort. We have been to Punta Cana Aquamarine a number of times and Grand Tequila did not disappoint. Some observations were that the gym was in the basement, no windows, no TVs and much smaller than the gym at Punta Cana which included a separate room for fitness classes. The rooms, grounds, Lobby, pools and restaurants were all well kept, clean and inviting. Our on [... read more]ly complaint was the app for booking restaurant reservations, frustrating and difficult to say the least. Also, we were afforded specialty restaurant reservations for each night of our stay at Aquamarine in Punta Cana and there was a reservation interactive screen where you could book, change and delete reservations very easily. One other observation was that at La Casita a full menu was available if you chose the Spanish site but the English site did not include a full menu of options. We only realized this on our last visit and the staff were the ones who pointed out that to get the complete menu offering you needed to access the Spanish option, maybe the other languages as well? All in all we thoroughly enjoyed our stay and realize it is a new part of the resort and kinks have to be worked out. I would definitely recommend Grand Tequila.

Barcelo Maya Caribe: Excellent Resort

This is a large resort. You have access to the sister resorts and are all walkable. The food was excellent. The rooms are a little dated but are very clean and comfortable. My grandson has food allergies and the kitchen staff was able to provide us with separately prepared food. The beach is beautiful and you can walk a good distance. However water shoes are a must. There are large rocks under the water you can't see. Once you get in the water 100 feet or so there is nice sand. There is no bar [... read more] service at the beach but service is available at the pool. The staff were pleasant and accommodating and worked very hard. Thanks to all the resorts staff. The Xmas eve diner was something out of this world. The food and decor was amazing. Thanks also to Kevin Dupuis from trip Central who handled my booking . He is always available when i have questions.

Barcelo Maya Colonial: Fantastic resort

We loved our stay with our two children. The Beach was beautiful and we absolutely loved the snorkeling off the beach. We saw many fish and swam with sea turtles. Our room was very clean and comfortable. The grounds are so well taken care of and we didn't find anything was far to walk to. We all enjoyed the food and felt that there were enough choices for everyone. We were there over the Christmas holidays, the feast on the 24th was out of this world. The staff were very friendly. We had an exce [... read more]llent stay. The only thing was that the pool wasn't very warm however we did travel over the winter months so I guess this is to be expected.

Riu Emerald Bay: Great resort!

Awesome food and service! Loved the Ocean view rooms.Great set up for a larger family. Our family has been to this resort twice and would definitely go back for a third time! Our travel agent was Saskia who was very helpful with attention to detail.