Ocean Coral Riviera Cancun: Beautiful Resort!

We stayed at this resort 10 years ago and were impressed back then by the cleanliness overall and the quality of the food served in the buffet, a la carte restaurants, coffee shop, etc. Now on this trip, we were once again very impressed. The resort was fresh, colourfully vibrant, and very clean. The food was amazing! The beach was groomed every day. There were generally plenty of lounge chairs. New huts for shade were being made.

Valentin El Patriarca Varadero: Worst service ever

We had to beg for wait staff to acknowledge and serve us. The food was horrible. We have been to cuba before so I didnt expect it to be great but it was 3 star quality. Lots of biting bugs and cockroaches. Beach wasnt groomed. Ala carts impossible to get in...no reservations taken. Not impressed with customer serve. Had to use medical on site and doctor was rude. Went to clinic in town and doctor was top notch

Hotel Roc Casa del Mar: The best week ever!

My family and i had an amazing week at Ocean Casa Del Mar in Cayo Santa Maria! The hotel was beautiful clean and close to the breathtaking Ocean! The staff were friendly and so helpful! My Family and well definatly return again !

Valentin El Patriarca Varadero: Never going back

The hotel was nice and clean. The food wasn't good at all. Eg: My scrambled eggs were floating in water. I found the bartenders were mean to my daughter. Made her wait till they were good and ready. Gave faces like, omg I have to make her another. We tipped well but some of the service was 👎. I got eaten alive by some type of bug, in my room. Had to spray Off around the door every night. I woke up with new bits each day. The good part about this resort is, they took good care of my d [... read more]aughter on her birthday. 😊

Hotel Roc Casa del Mar: Amazing place, great beach,staff are very nice

Our location was nice as it was close to everything. Our room is facing the ocean, which is a nice view to wake up to. The buffet and bar were easily accessible. Large variety of food. Our first time, dccording to some tourist that we met, Ocean Casa had a luxury place and a great beach to stay. We had a great time.

Ocean Riviera Paradise: Perfect Family Vacation

We truly enjoyed our experience at this resort. The resort itself is large with lots of choices for dining and swimming. The staff is very friendly and the resort is very clean. We wouldn't hesitate to return!

Ocean Riviera Paradise: Great food and rooms

We stayed at the adult only section of the resort. The rooms were big and spacious. Always lots of food to eat. Didn’t have to make reservations for the a la carte restaurants except for the Japanese one. Large resort but has a trolley. Has lots of kids activities. If you loss your room key it cost $5US for a new one. Bingo cost $2US a card and $2US for kayaking. Evening entertainment was good but very loud bring ear plugs.

Ocean Riviera Paradise: Amazing Resort

This hotel went beyond our expectations . The resort was clean the food was great and service was amazing. Our room was lovely with a great washroom with two sinks tub and a shower . Lots of pools lots of restaurants to choose from . Beautiful grounds with interesting wildlife made this resort a place we would love to come back to. Very close to Playa Del Carmen and easy to pop out for a short visit .

Ocean El Faro: Great Resort

We were there Apr 7-14/19 , we knew it was a new resort so we expected growing pains. The rooms were a good size and clean. Restocking the fridge was spotty at best. The restaurants were busy and the food was good. We walked the beach as there was a lot of seaweed so we spent most of the time at the pool and the lazy river. The resort was short staff for the amount of people staying at the resort. The service was slow but very friendly. The staff were doing their best. I would blame this [... read more] on management not having enough staff. Management should also look at what I call the vultures trying to sell you travel packages (another name for time share) they are very annoying.. I know it sounds like we did not have a good time but we did as we ignored everything. Would I come back yea but pricing would be a key factor

Hotel Roc Casa del Mar: Nice relaxing week

Grounds well taken care of. Some little things in need of repair such as loose handrails, slow shower drain, our balcony door wouldn’t lock (but we were on third floor). First few days of our week food selection was slim but by the third full day the food got better. Staff were quite friendly and spoke English very well. Beach was absolutely breathtaking.

Hotel Roc Casa del Mar: Ut was decent depending on your luck

The hotel was looked nice. But the rooms were either a hit or a miss. I got lucky. Some guests didnt have a shower or even wifi. The food tasted alright. Some food were cold and the people working the grills dont clean off the grill. The people working the front were useless and Don't trust the young cadeca. He steals a bit for himself. So always ask for a receipt. The servers and bartenders were very nice, playful and fun to chat and joke with.

Valentin El Patriarca Varadero: Nice, Quiet Resort

Small resort, great for a quiet vacation. Rooms were clean and modern. Pool area was nice, extra umbrellas are brought out during the day. Beach is beautiful, but rocky close to the entrance to the hotel. Walk down towards the volleyball court to enter the water. All shaded chairs were reserved with towels very early in the morning, but they were adding more shade the week we visited. Never had to wait for drinks. Buffet had a good variety of food each night. Restaurants were good, and no  [... read more]reservations needed, but if you want to eat early show up before they open. Carey Restaurant is not a buffet, and was only open for lunch. Entertainment staff was almost non-existent, and evening shows were underwhelming. They had some good bands playing in the lobby bar in the evenings. Grounds were well kept, and maintenance was ongoing.

Ocean Coral Riviera Cancun: Amazing Resort!

My husband and I recently travelled here, and we loved the resort! I cannot say enough about the fantastic staff! They were all very helpful every time we needed something, and a pleasure to talk with, always smiling. The grounds were gorgeous and obviously well kept. Dining at the restaurants was always a pleasurable experience, and the food amazing! Even the buffet was always great, and lots of choices!! The service was just outstanding...they made you feel very important and special eve [... read more]ry time! I loved how spacious our room was and the balcony too! Maids did a great job cleaning every day, except no towel art?? That was a first for me in Mexico, and we were tipping well. I really liked how the resort was laid out...all along the beach and it wasn't an overly large resort, like a Sandos resort I stayed at previously. It was a nice walk from the room to the lobby and other restaurants, but definitely not too long or far away. The resort also brought in some very talented dancers/performers most nights, which we enjoyed. Swim-up bar was always a good time! The beach has nice sand, but the water was not quite as clear as it is closer to Playa del Carmen. We had a super amazing server named Jessica who brought us drinks out on the beach every day! She gave us excellent service, always with a smile, and we tipped her well for it. All in all, we both loved the resort and would probably stay there again!

Ocean Riviera Paradise: Great Adventure Worth a Look

Great Adventure worth a trip to Mexico. Great location. 40 mins from Cancun Airport. Stayed in the Privilege. Worth have private check-in. Worth having a la cart every night. Worth having a privilege area to eat without crowds. Buffet choices or menu choices. Bar in room stocked everyday. Privilege had its own Butler for help with everything anytime. Room service 24hrs. Route 66. Great burgers and wings. Clean and neat every I went from bathrooms to pool to beach. Food was amazing. Service was  [... read more]great. No complaints. Ocean had seaweed and a few rocks. But you expect that at any ocean. Worth an Adventure there. Book it. 5 stars.

Valentin El Patriarca Varadero: Good bang for your buck!

Clean, well laid out resort. At times, staff seemed indifferent but some were great...especially at main lobby bar! Beach was awesome and they recently built 15 new palapas for the beach so lots of options for shade. Really neat sand bar not too far out so you can walk along the beach while staying cool in the water. Rooms are spacious and everything worked. We wanted to do water circuit at the end of the trip but they were charging 30CUC for basically a sauna and shower....don't do it! Mi [... read more]kes coffee shop AMAZING!! Food is what you would expect from Cuba...inconsistent but you can always find something good and you will not starve! I recommend the pasta and if u can get pesto take it, but not often available, grilled chicken and fish is good. Overall it was a bit better than expected. Went for beach, sun and relaxation, and this place delivered.

Valentin El Patriarca Varadero: At least they read the reviews

My 3 friends and I just returned from a week at this resort. We are a group of well seasoned travellers and have been to Cuba many times. The resort itself is fine, in my opinion needs to do some work to earn and keep a 4 star rating. We have always enjoyed the people at the various resorts we visit, this year being the exception. Many other reviewers mentioned the indifference the staff treated guests with and I didn’t invest much in that position until I experienced the same. Others have  [... read more]shared that a tip doesn’t necessarily improve service and they are correct. We almost had to go out of our way to make the staff pleasant to us. Of course this isn’t true of all staff but enough so that it became a topic of discussion both for us and other travellers. The positive is that the beach is beautiful, the water is heaven and we know they read the reviews because on our last day they were building about 15 more palapas. The al a cart restaurant service needs work, the food at most needs work. We did go to the oriental more than once, not because the food was Asian in anyway but it was good! We thoroughly enjoyed the fresh fish every day. The buffet is tired but no one was going to starve. The rooms were pleasant, clean and our housekeeper Lysa was lovely. Mini bar never filled and we were advised if you want it filled you should leave money in the fridge. We didn’t test this. I went to the spa in order to be able to write a review for others as I felt most reviews missed this. I visit the spa at every resort I visit and this one was the least enjoyable. The “Therapeutic” massage I had was very relaxing and the therapist was delightful I’m sorry I missed her name. They advertise “free” use of the spa facilities with every service purchased and advertised a water circuit. This turned out to be a shower, a steam room and a sauna. Hardly hydrotherapy in my opinion. The most discerning part of my spa experience was being escorted to the front desk to pay my bill because they felt I was going to somehow cheat them out of paying. This is inexcusable. The last sour taste in our mouths was not the fault of the hotel but the airport was abysmal. I have been to this airport about 3 times and each time is worse than the last. We are not likely to return to varadero let alone this hotel.

Hotel Roc Casa del Mar: Second time in this hotel and not what I was expecting..........

We had chosen this hotel based on our memories of previous trip. I was disappointed…. Rooms are worn out, food is not as good as before, and service is not the same. Positive point: the beach is much wider, longer and really beautiful and clean, but we had to get up at 6.30 to reserve comfortable (blue) long chairs. Long trip (2 Hrs) from Santa Clara Airport in a bus with no bathroom - thanks to our conscious guide who made the bus stop half way. This was corrected on our way back to the airpo [... read more]rt. When the hotel opened few years ago, it was 5*, now I would say 4 - 4.5*.

Hotel Roc Casa del Mar: Fantastic beach and can't say enough about Food and Beverage Manager Jean Pierre!

First impression of Ocean Casa del Mar's lobby is that it's beautiful, Mike's coffee kept us coming back again and again, my husband was addicted. We travelled April 5 to 12th for my birthday and found the staff was very accommodating, we got the room we wanted and our maid was fantastic, every day we had flowers in our room and a towel in the shape of a heart. Very important to realize, however, that the Cuban resort is providing the best offerings of their country and it will not be the same [... read more] as North American standards. If you stick with french fries and steak you will find it is not as good as in Canada, but if you ate like we did and try the excellent Cuban food (calamari, grouper, shrimp, mahi mahi, salmon and white beans along with soursoup ice cream, something I never tried but truly enjoyed), you will not be disappointed. Jean Pierre set us up at Romantico, an inviting restaurant for my birthday and we were treated to birthday cake and champagne. He dropped by and said, "See, we remembered your birthday!" and the staff gave my husband several winks to let him know everything was ready to go. They even sang to me, nicely done! Drinks at the lobby bar were very good, Cuban music bands were excellent, the kayak and catamaran sports we tried on the beach were fun and the staff was very friendly and had a great sense of humour. Only problem was the first day our safe didn't close but within 24 hours that problem was corrected. And the Catamaran tour and dolphin show offered by Air Transat was a blast, rock lobster dinner was excellent, and you do interact with the dolphins. Be sure to get your picture taken with Nicky the dolphin, it was my only regret of the trip. My husband loved the Cuban music show put on by older legendary Cuban musicians, we noticed members of the staff of Ocean Casa del Mar taking in the show, too, so you know it has to be good. Beautiful beach, fantastic people, great drinks, Cuban food was very good and my husband wanted to take Mike's Coffee Shop home with him permanently. Had a blast and lived to tell the tale. We'll be back!

Ocean El Faro: Beautiful Resort

Overall the resort was excellent. All the staff that we encountered spoke very good English.Check In was smooth with no problems. Lobby was simply amazing. We stayed in the 2000 block 3rd floor with a pool view. Room was very spacious, clean and modern with a King Bed. Food was very good, no reservations is nice, pick and choose where to go. Never had to wait to get into the Restaurants. They don't try and rush you out the door when you are done. Pools are very nice with no shortage of chairs a [... read more]nd umbrellas. Lazy River was fun, we brought our own floaties but never used them as they had lots. The beach is work in progress as it is a new resort. Lots of huts to lie under. It was windy with lots of waves. Kids water park was very nice. Grounds were immaculate. Only thing we didn't like is the aggressiveness of the H10 Time share agents. Way to pushy.

Hotel Roc Casa del Mar: Disappointed

For a newer resort, it is really showing its age. The resort seems to bandaid everything. The toilet in the room constantly ran. The tiles on the pool were falling off. The snack bar never had the whole menu and there was a flood over the buffet in the middle of dinner.the resort had such potential. It just needed better maintenance. That is the bad. The staff were always helpful and nice. The food that they did have was amazing.