Bahia Principe Escape Sian Ka'an: Spectacular resort but less so re: service

The facilities and inter resort transport were great. Rooms were better that online pictures suggested. The 3 mandatories, good temperature control, comfortable bed and good temperature control were all big checks. We paid for a room with the private roof top patio and it was a great investment though the jacuzzi was no deeper than an inflatable kiddies pool. Other than Alux and Le Gourmet the other a la carte restaurants were far from 5 star. Service was were the breakdown was. For every  [... read more]happy employee there was at least one who would likely have looked happier at a funeral. While there were numerous service shortfalls the worst was when we called for maintenance and were advised it be just a few minutes. 2 more calls and 75 minutes later they arrived. At that time we also pointed out that one of the room ACs was not working. The next day fix never happened.

Bahia Principe Explore Jamaica: Pretty resort

It was very clean but had a awful sewer smell in evenings.The food was ok buy could be better.The staff were rude and very slow moving when asked for something.i asked for a blanket at 3pm and had to call front desk again at 9pm they finally brought it at 103o pm.personally I wouldn't book again only because I been to better.so that was a down grade for me..upon check out we had a 3 hr wait for transport and they cut off wifi right away no chance to contact family.it doesn't cost them anymore s [... read more]o why not keep it on until we leave property

Bahia Principe Escape Runaway Bay: Great time!

Service was pretty good 7.5/10, resort was well maintained. Rooms definitely needed upgrading. Pools were great and clean! Entertainment was pretty good. Beach was smaller but did the job and was never overcrowded. Room service was quick and food was always good! Price wise, for Jamaica, I believe this resort is a great option! If I can find an even better deal for this resort I would return. Also, Trip central is awesome. Easy to find the best deals, service is always great! Thanks!

Bahia Principe Explore Tulum: no so good anymore

unfortunately the resort its not as I remember, I did stay at coba last time and I did have a good experience then, the room smells really bad the humidity was so bad that you could smell it form outside the door, the sofa was very dirty, the bedding had some holes and in a very used condition and pillows smelled so bad, I dont think they were change. i did book another room for my mom and was better but she was in the opposite side of our room and in a 3 floor for an old lady, i did ask to put [... read more] her as close as possible before going there and wasn't granted, so for a couple of days we copped but at the end we have to pay for an upgrade and ask to move her closer to ask, which I regret, because her room humidity was so bad too that she was sleeping with a mask on it. our mattress were terrible hard that I could sleep well the whole week, for the pain in my hips and the smell, their solution about the smell it was a dehumidifier which didn't work, so beside the smell, the mattress now the NOISE. our fridge were disconnected for two days before leaving, my mom phone never worked even after I did ask to fix it because I was worry that she need it for an emergency. when showering water was running out the shower door to the floor room, and last , FOOD was okay, but I noticed that no more natural juices, desserts and bread without flavor, no beef only grounded, just one day I have a little bit of steak, like i said food was okay but no wonderful like other hotels. needs improving at the time of check in, not information at all, at least that what happens to us, we had to figure out how it works. we aren't all digital folks. now the positive, we had a great time with entertainment, the private restaurants were great, great pools, good room sizes, most of the stuff was friendly and willing to help, love the setting of the resort, their vegetation and green areas are great, transportation inside the resort was good.

The Eurostars Grand Cayacoa: Beautiful views

The hotel was very clean, beautiful and large. The layout was a bit confusing at first but original and this is what it makes the beauty of it. The staff was very attentive and professional, everybody with the smile. The villas situated on the beach level have nice views but you have to be ready to climb 70 stairs back and forth to get to the swimming pool, reception and buffet. So it is not for everybody. The resort is laid out vertically not horizontally. The views from different layers are a [... read more]mazing. the downside is you can not take a walk anywhere except it climbing or descending the multiple stairs. The food at the buffet was amazing: plenty of fish, vegetables, paella, all sorts of combinations of steamed or grilles vegetables. a lot of variety. the only disadvantage is we ate too much (haha). The beach is very small and not particularly nice. there are some stones in the water. plenty of shade though. The pool is amazing and large enough for a medium number of tourists. The entertainment staff did a good job. There are spanish classes with Shel Liana who is funny and teaches you well. The evening entertainment consisted of themes where guests participate which was a lot of fun. I particularly likes the couples contests where the guy has to do push ups with wife on top and say yo soy macho..that was hilarious ! there was also karaoke very good. averall a very pleasant stay.

Bahia Principe Explore Punta Cana: Increíble resort

We only have positive comments about this resort. From the friendly staff members, to tasty food and drinks and spotless facilities. We had an amazing time. The beach is quite clean and all the facilities kids friendly

Bahia Principe Escape Aquamarine: Great Experience

I spent a week with my husband at Aquamarine and we loved our experience! I’ve met many friendly and amazing staff, especially Luciana and Juan! They are the most adorable people ever. The resort is clean, there is always people working so I’ve never felt without assistance in any second. A point to get better is to let guests from the other divisions to get drinks in any bar at Bahía Principe - I had the opportunity to spend some time at the Âmbar pool, but was advised that we couldn’t  [... read more]get any drinks near the pool, unfortunately. To get more drinks we would have to walk to the beach bar or come back to the Aquamarine ( what would take a long time for each or). Also, there was a bit of confusion on where the events were happening at night due to the rain that happened on a couple of days. But is understandable. On the other side, the food was great! The buffet and a la carte were amazing - except for the il olive / Mediterranean restaurante, all other restaurants, including Portofino (Italian), MEAT (amazing crab pie!!), the Japanese restaurant and the Brazilian rodízio… we had a great experience in all of them. Our room was always cleaned and restocked with water, coffee and pop. Thank you for this amazing service and we will be back to the Bahia Principe, For sure!

Bahia Principe Explore Akumal: Bahia Principe Luxury Akumal - An outstanding vacation destination

The hotel is incredible. It's made up of 4 resorts and if you book your stay at Akumal, you have access to all of them. Great pools and the hotel is right on the beach. Every night there is entertainment (including a dj that plays amazing music until 2pm). Food was good... They have several restaurants that serve a variety of foods from cultures around the world but you have to reserve these in advance or you won't be able to get a table. Book your dinner reservations 5 days before you head out  [... read more]to the resort. Staff are very friendly and helpful. It was a great stay.

Bahia Principe Explore Akumal: Bahia Principe Luxury Akumal - An outstanding vacation destination

The hotel is incredible. It's made up of 4 resorts and if you book your stay at Akumal, you have access to all of them. Great pools and the hotel is right on the beach. Every night there is entertainment (including a dj that plays amazing music until 2pm). Food was good... They have several restaurants that serve a variety of foods from cultures around the world but you have to reserve these in advance or you won't be able to get a table. Book your dinner reservations 5 days before you head out  [... read more]to the resort. Staff are very friendly and helpful. It was a great stay.

Bahia Principe Explore Jamaica: OUTSTANDING RESORT

The resort was amazingly beautiful! The pictures don't do it justice. Beautiful grounds, that are well maintained. The white sandy beach and clear warm waters were amazing. The staff were friendly and welcoming. The food was superb!!

Bahia Principe Escape Ambar: Amazing resort

Food was good, drinks were great, staff was amazing and friendly, and the resort was very clean! Love how all the resorts are connected so there shuttles take you to the others in seconds. Nice small shops at the resort with a cool coffee shop as well.

Bahia Principe Escape Sian Ka'an: Relaxing Atmosphere

Clean and well maintained rooms, friendly staff. Entertainment staff are very nice. Could provide better shows, we enjoyed the 80’s music and Latino Band. We watched Origen at Tulum arena and that show was amazing and worth the $10.00. It was nice to be able to hop around Coba, Akumal, Tulum and Sian Kaan.

Bahia Principe Explore Tulum: Great experience

We were returning visitors and the resort did not disappoint. People are very nice as usual. Thing to improve: the quality of the beer However food quality and choices more than compensate for the less than stellar beer. The seaweed was atrocious, I wish they had a mechanized way of cleaning the beaches rather than manual labour. Another issue I have is with how prohibitively expensive are the stores on site. No big deal, I just voted with my wallet, but if prices would be more affordabl [... read more]e I would have probably spent some money.

Bahia Principe Explore Jamaica: Amazing

Resort was amazing, always very clean, drinks were not up to par, didn’t have the mixes and very watered down. Housekeeping was perfect. Buffet most time we had to wait for dishes to be refilled as they were running out pretty fast. But overall it was amazing

Bahia Principe Escape Runaway Bay: Bahia Principle Luxury Runway Bay

Excellent Hotel with beautiful large rooms with all the ementies your are looking for. Minior repairs required due to age of building. The food at the buffet and restaurant was good with a variety of food. Lack variety of breakfast cereal.

Bahia Principe Escape Sian Ka'an: We keep going back as this is an amazing resort for the price!

Everything was perfect. The room, the services, the staff with a very special "thank you" to Sebastian and Antonio at the Los Corales Steakhouse. We've travel quite frequently and these 2 servers were absolutely amazing. We have already booked for November and can't wait!

Bahia Principe Escape Runaway Bay: Good resort

The luxury side is great minus the beach, you have to go to the grand side of you want an actual beach. The food is okay at this resort, nothing special. The gym is great. The entertainment was good. Ash the butler is awesome!

Bahia Principe Explore Legend: Would not recommend

Resort is poorly managed. Food was terrible, being recycled from left overs. I actually had food poisoning from eating a calamary mini burger. Room service was terrible, bathroom sinks not cleaned, dirty face towels were left the way they were and not replaced. We had to tip the cleaning staff the next day to make sure the room was properly done. In 5 days, we must have killed at least 5 to 6 cockroaches in the room. Would never go there again.

Bahia Principe Escape Bouganville: Amazing resort

The facilities were great. The staff were very attentive and the entertainment staff were so engaging they encouraged us to participate. They went around and greeted everyone every morning. We have been to this resort 5 times and are planning to go back in the fall of 2023

Bahia Principe Explore Tulum: Beautiful Resort

The Grand Tulum was a beautiful resort. You are limited on where you can eat. You get 3 a la carte meals per week at one of 8-10 restaurants. But all of your other meals are eaten at the beach Truck (tacos, quesadillas, burgers, fries, etc) or the buffet. Gets a little repetitive over the course of a week. The best part about eating at the buffet was one of the servers, EDWIN! He was the funnest, warmest, most loveable humans. By far the highlight of our stay there! THANK YOU EDWIN!!!!