Occidental Tucancun: I would love to come again!!

The hotel is clean and has a great location. All personal is very friendly and polite. All meals are excellent. All 3 pools are very clean and well maintained. We enjoyed a lot of every minute. I would love to come back!

Barcelo Maya Riviera: Awesome resort! Highly recommend!

I had a wonderful time at this resort. The place is spotless clean, the staff is really nice, and the food is amazing at the buffet and restaurants. My only critiques would be in terms of table service at the buffet in late meal times (ie: lunch at 3pm instead of at 12pm). It seems waiters get tired by then and start not replacing cutlery and cleaning tables and take a while to bring drinks. I would suggest also colouring sitting spots somewhat. For example, colour code rows of palm trees  [... read more]with a small coloured tape or colour trash cans so that your spot is easy to find when you come back from taking a plunge. Highly recommend overall!

Barcelo Maya Colonial: Superbly high standards

The resort exceeded our expectations on many levels; the service was exceptional, with bartenders and waiters who were willing to accommodate all our needs -- we saw amazing shows, from traditional Mexican music to the Nutcracker ballet -- to facilities and conveniences that we didn't even expect, like free catamaran sailing, champagne cocktails, incredible steakhouse and seafood meals, and more. The resort is exceptionally clean as well. As a family with both kids, teens, adult couples and olde [... read more]r singles, we all had an amazing holiday!

Barcelo Maya Riviera: Loved the resort!! Spectacular!!

The resort was perfect! Beautiful rooms, lovely swim up pool. Amenities and service were excellent! Only drawback was that the buffet closed at 6 pm. Super clean didn’t feel concerned at all about Covid. Lovely pools and lots of spots to enjoy the beach. Would definitely go back!

Barcelo Maya Beach Resort: Great resort

The hotel was clean (5/5), friendly and helpful staff (5/5/) buffet was fantastic and inviting with tasty and verity of selection, meat, fish, veggies and fruit (5/5). my biggest complain was the music and entertainment it was a HUGE Disappointment (0/5). Another low point was the Transat Agent on the site, SHE WAS JUST NASTY

Barcelo Solymar: Under Renovations

We booked the Barcelo Solymar hotel, when we got there they put us in the Arenas Blancas which is a cheaper hotel and we still got charged the full price for the Barcelo Solymar. The food was always the same every day they made everyone put their bags at the door where it could easily be stolen, so while eating always worried that it would go missing. Not very impressed, at the time of our booking i’m sure they knew it was closed due to renovations it took for ever to be able to book to sta [... read more]rt off and i had already stayed at the Arenas Blancas twice before so i wanted a change and the buffet is bigger at the Barcelo solymar and a bar pool and a bigger lobby bar. This review is for the Arenas Blancas not for Barcelo solymar it was closed for renovations and we were not advised about it and we paid more for this hotel, i paid for 2 weeks plus a land person for 2 weeks. Denise from Moncton NB

Barcelo Huatulco: Needs updating

The restaurants are to small and there is only 2 pools that are poorly maintained otherwise great resort very clean They are doing a great job with Covid mask are worn by all staff all the time Felt very comfortable and safe

Occidental Caribe: Resort is alright

The hotel is nice, grounds are beautiful, food was good. Rooms are good, beds are really comfortable. Clean for the most part. Staff tries their best, but if they don't understand you, they just say no English, they need more staff that speaks better English or understands. Beach is beautiful, but very windy, waves are really strong. Good trip. But wouldn't chose this chain at this moment.

Barcelo Bavaro Palace: Severe food poisoning

We stayed for a week at Barcelo Bavaro Palace...there was four of us in total. Two of us were food poisoned from the buffet and it was so bad that one of has to go to the hospital. We are certain it wasn't from water because we were careful to only drink bottled water. The beach here is beautiful and the rooms were clean but the food isn't great and clearly there are issues with cleanliness and food storage/preparation. In general, the service isn't good anywhere at the hotel.

Occidental at Xcaret Destination: Total luxury

We stayed at Occidental Xcaret in the Royal Club. I highly recommend the upgrade. The small private dining area available to the Royal guests was amazing. The service was excellent from drink service or lunch directly to your loungers by the pool or your sit down menu service for breakfast, lunch or dinner. You are still able to go to all the other buffet or a la carte restaurants within the resort, but we didn’t enjoy the food as much outside of the Royal area. Our suite was huge, comfor [... read more]table and clean. There are pools absolutely everywhere around the resort and a stunning man-made beach area with a Royal section at the beach also. They do invite you to a meeting at their ‘first club’ which I am assuming is a type of time share thing so we declined and there was no pressure from the staff to make us attend. The resort is quite big, with nature trails and lots of interesting places to walk but they offer a regular shuttle service to get you around. Covid precautions were taken seriously throughout the resort, masks in all indoor facilities for guests. Staff wore masks constantly, indoors and out. Wait staff wore goggles in addition to masks.

Barcelo Maya Colonial: Do not Swim with Dolphins

I'm giving a lower star review on the hotel based on the archaic and cruel practice of swimming with dolphins. These beautiful creatures are taken from the ocean and their family pods and used and abused for our entertainment. The mental stress and physical damage from the chlorine used to keep the tanks clean burns their skin and eyes. I hope in the near future there will no longer be a demand for this form of 'entertainment' at the expense of these beautiful dolphins. The hotel, grounds ar [... read more]e well maintained, the staff is very friendly and helpful and the food was delicious. I would love to return to Barcelo but won't as long as there is still a small pool with dolphins.

Barcelo Bavaro Beach: Nice Adults Only Resort

Hotel staff are all very nice and welcoming. Hotel grounds, public areas and guestrooms are very well maintained and for the most part COVID protocols are in place around the hotel. Food and service is all very good. This is a large resort with the Bavaro Palace attached. When there are conventions or holidays, this attached hotel is very busy. You have to make restaurant reservations in advance upon arrival but all easily done through guest services. Adults only hotel should not have [... read more] to pay extra for specialty restaurants and there are only two located at adults only side, one of which you can't seem to get a reservation for. Beach is very nice. If you are looking for a quiet beach, this hotel is not for you. Party boats and fishing boats are located next to the hotel that play very loud music when they leave and return. Helicopter tours fly constantly over the beach. Some days are quieter than others. There is no bar service on the beach which was disappointing for an adults only hotel but the bar is easily accessible with fast and friendly service. There is also no snack bar located near the pool for light snacks throughout the day, not sure if this is due to Covid related protocols or not. In the beach restaurant, Maria is absolutely amazing!! Cannot say enough about the service with a smile that welcomed us daily! She goes above and beyond her role to make your stay a memorable one. We travelled with another couple and the evening entertainment when there was some was very nice and welcomed. Great lobby to hang out in, play games or just chill, with a nice bar and service to your seats. Overall a nice hotel, great weather, a nice beach and good food. Would return again.

Occidental at Xcaret Destination: Natures Paradise

Beautiful resort, well kept, clean, and lots of wildlife just outside your door. The salt water pools were just the right temperature to feel nice and refreshing when needing a break from the sun. The staff were super friendly, and the drinks excellent. My only issue was with the buffet restaurant. there was hand sanitizers placed at various locations, but rarely did people use them. No gloves were offered for the handles throughout the assorted food trays, therefore basically no Covid protectio [... read more]n at all except the mandatory mask rule and the temperature check upon entry. Also found the food temperature was a little cool, basically room temperature by the time I got back to my table. The coffee, juice, wine service was hit and miss, some days were excellent and others required getting up to find someone. Otherwise I fully enjoyed my stay.

Occidental Punta Cana: Fantastic Resort

This was a fantastic resort, very clean, great service the staff were excellent. The beach was great as were the multiple pools. Grounds were kept quite nicely staff were can’t. The food was great, there was a great selection with variations throughout the week. The a le carte restaurants were wonderful and good was great! The Spa service was fantastic I would highly recommend it. I would go back again it was a fabulous week.

Occidental Punta Cana: Asbsolutey beautiful resort

I went to this resort by accident,but it was sure pleased with the place.The people at this hotel were very friendly and happy. Very very clean and well taking care of grounds. The food was excellent and many many choices.There was always good things to eat. My only issue with this resort is its very stretched out and a bit of a walk to the beach from our room. Thank you Occidental Punta Cana for a well deserved 28 day vacation

Barcelo Solymar: good resort

I had booked the Barcelo Solymar and to my surprise, when I arrived, the hotel was closed so I stayed at the Arenas Blancas next door. The Arenas was clean, very spatious, excellent beach, great pool size but no swim up bar like the Barcelo had. The food was ok as the selection in Cuba was not a choice. the staff were really nice as well. The animation didn't have there usual games and stuff which I found boring but great evening shows as usual. because was 98% cuban families, the screa [... read more]ming children, especially on the beach was getting too much...

Allegro Playacar: Beautiful grounds and beach !

As nice and clean pools, grounds, beaches are, the rooms, dining, and evening entertainment still need more work to be done. Television sets and phones, not in a good functioning state. Most people are accommodating and friendly at the resort. Grateful for all the assistance whit fixing things, not in order ie water leaking from the bathroom above, air conditioning, and tv.

Occidental Punta Cana: très beau site

Un terrain très bien entretenu, bien éclairé, musique en bordure des allées. Chambres de belle qualité, ascenseur, balcon avec table et chaises. Le côté le plus déplaisant c'est le personnel, peut souriant, surtout à la réception, manque de formation, menteurs ils inventent les pire conneries, te font patienter de façon abusive, font des promesses qu'ils ne tiennent pas très déplaisant comme attitude. La nourriture bonne mais toujours la même chose, service aux tables corrects. Se [... read more]ul emplacement sans palapas comparativement aux voisins. On peut comprendre que la pandémie à frapper durement, mais ils ne sont pas prêts. En général pour un Barcelo on repassera. Je ne considère pas cet hôtel comme un quatre étoile, mais un trois étoiles

Barcelo Maya Colonial: Excellent Resort

We are very pleased with our choice. Barcelo Playa Colonial lived to our expectations. We spend 9 nights at this hotel. In this time of Covid we were really pleased to see that the hotel has taken all measures to ensure not only the safety of their guests but also that of their employees. Guests are required to wear masks when approaching employees and the buffet food stations, which to us makes a lot of sense. There is hand sanitizer and a pad to stand on at the entrance of every buffet, rest [... read more]aurant and bar. Body temperature is also checked before you enter these rooms. Overall a good value for your money and an excellent family hotel Service at the buffets was a hit or miss Kids swimming pool was awesome Beach very beautiful, but rocky. If you don’t have water shoes you need to find a path to get into the water Food was great Our specific room had a very strong musty smell, but overall a good value for your buck

Occidental Caribe: Nice grounds!

The hotel hounds are beautiful but the rooms are mediocre. Ocean view rooms are worth the upgrade becaue the view is amazing! Food was not that great and breakfast was not replenished which was annoying. Took 10 min for each egg to be cooked. Our kids kept cutting their self on something that was in the pool and the first aid closes early. Besides all that staff was nice and we had a great time. If you get a cheap deal to this hotel I would recommend otherwise I would not. It's more like a 3* an [... read more]d don't expect too much other than great grounds.