Royalton Negril Resort And Spa: Hard to find fault!

Had a swim out room on an end unit near the pool and beach and close to restaurants. The buffet is excellent. We particularly liked the Grazio restaurant near the pool. The only restaurant (other than buffet and fast food at the pool) that is open for lunch or quite good take out pizza. Other restaurants we rate as good. Restaurant, bar and housekeeping staff all very helpful and friendly. The front desk and guest services staff seemed a little officious and arrogant at times. Rooms are well eq [... read more]uipped - it's only two years old so time will tell how well they keep up the maintenance. It's a two hour bus ride from airport so "location" scores low.

Royalton Bavaro Resort and Spa: Not worth the money

The staff were super friendly... the food was always cold at the buffets and at the a la cartes except at the Rio and the Grazie the rooms were not taken care of properly we were always lacking toilet paper etc. Rooms and service for them were not consistent with one other our friends got better service some days and then we would other days it was strange. Anytime we would ask about shopping or anything else we would get 5 different answers no communication from management to staff or one are [... read more]a to another that was very frustrating. The travel smart people were rude and very pushy... I had to get up an walk away after them not wanting to take no thank you for an answer and wasting 3 and a half hours of my day... that was the biggest annoyance on the trip and they kept trying to insinuate that we must be poor!!! Pissed me right off!!! I might go back to the DR but never to that resort and probably try to avoid Sunwing as they were not keeping up to date with the flight delays at the resort and they started to bus us to the airport even after I told them it was a major delay and they then brought us back to the resort. The entertainment was very lacking and not up to par... the only good show was the Queen tribute anywhere else I’ve been has had far better shows etc so for a 5 star we were disappointed as far as our group was concerned the whole trip was a let down

Royalton Bavaro Resort and Spa: Very Nice Resort

We stayed in the Presidential one bedroom with overview, it was very nice. Two fully stocked Mini bars, massive balcony, massive bathroom. The one issue was the pushy sales guys promoting time share and dangling a free gazebo on beach for the time waste. We opted out as soon as it took 20 minutes for them to just just get organized. The food was good, Brazilian steak house was my favourite, buffet was always good, Italian was OK. Service for drinks was good. But there were so many ba [... read more]rs close by.

Royalton Negril Resort And Spa: Lots of great memories made

The staff at this hotel were all very kind and hospitable. With just a little respect and 1love the staff were all but willing to do anything that was needed to make our stay as memorable as possible. Thanks again Royalton Negril

Royalton Riviera Cancun Resort and Spa: Royalton Riviera Cancun Resort

When we got there and when we went to come back to the airport, our luggage was left in a common area, the front lobby. This I didn't like as anyone could put something into it. Sure enough, when we got home and unpacking our luggage, I found a big jar of almond cream and honey in the front zippered pocket, which was not ours. As ours was not the only red coloured suitcase, someone obviously had mistaken it for theirs and stuck their moisturizer into it. This could have been a lot worse if it  [... read more]had been something illegal for which we would have been blamed. Obviously not supportive of this practice, and therefore would not recommend this spot to anyone d/t lack of security of luggage.

Royalton Hicacos Resort and Spa: AMAZING

The resort exceeded our expectations. Being a Diamond Club member was the best idea we made. This allowed us to have access to the private dinning rooms. All employees, being right from the Butler, Concierge, house keeping, bartenders, hostesses, EVERYONE was plesent and english wasnt that bad eather. Our room was spectacular looking over their beautiful gardens.

Royalton Hideaway Negril: Fantastic vacation

Highly recommend this resort....would definitely go back ! The trip from the airport to the resort was over an hour but very interesting. The only complaints are "the nightly entertainments" were not the best & in the morning, if you were not early at the beach, there were not enough chairs.

Royalton Bavaro Resort and Spa: Amazing resort and beach !!

Excellent French fry truck at the beach, always lots of clean towels, entertainment was top notch, especially the Lion King !! and Pineapple made sure we had lots of activities to partake in: horseshoes, mini golf, volleyball, finger painting, etc. Food was plentiful at the buffets and al a cartes were good.

Royalton Cayo Santa Maria: Lovely resort!

Very nice compact, quieter, resort on one of the best beaches in the Caribbean. Walk everywhere & trolley available if wish to go to Memories next door. Rooms are nice, spacious, comfortable bed & service is friendly & efficient. Excellent check in & out. No buffets, no waiting for meals & drinks served on beach or in restaurants/bar areas. Gorgeous grounds & flowers. Good Cuban music & entertainment evenings. Guests make their own parties at the piano bar.

Royalton Cayo Santa Maria: Nice place/food shortage

The staff were very friendly and helpful Ran out of bread ,potatoes,bacon,eggs Staples like these should be available at a 5 star resort Security is also an issue Staff was caught entering our room Spoke to other tourists that had the same problem Hotel manager expressed concern but didn’t appear to do anything about it

Royalton Hideaway Saint Lucia: Great service with a great view!

The Hideaway beach was clean and the water was clear. Very shallow though, not great for deep swimming, but fun to wade around in.We saw cute fish and crabs every day. The pools were also.lovely and didn't smell like chlorine. The service was great! I love dirty bananas.

Royalton Riviera Cancun Resort and Spa: FANTASTIC AND EXCELLENT RESORT

THIS HOTEL RESORT HAD EVERYTHING, GREAT GROUNDS, GREAT SERVICE, FANTASTIC BUFFET AND EXCELLENT RESTAURANTS, THE STAFF WERE OUTSTANDING FROM MANAGEMENT TO THE GROUNDS KEEPERS.I WOULD HIGHLY RECOMMEND THIS RESORT AND I WOULD COME BACK AGAIN. I WOULD LIKE TO PERSONALLY THANK ISRAEL AND PAULINE FOR THEIR EXCELLENT SERVICE TO MAKE IT A MEMORABLE EXPERIENCE, AND ALSO TO MARTIN AND BENJAMIN AT THE POOL,ALFONSO AT THE GRAZIE, I AM SORRY THAT I CAN'T REMEMBER EVERYONE'S NAMES BUT THEY WERE ALL GREAT. A S [... read more]PECIAL THANK YOU TO ALL THE CHEFS AT THE RESTAURANTS AND BUFFET, IN MY OPINION YOU ARE WORLD CLASS ,THANK YOU ALL

Royalton Riviera Cancun Resort and Spa: Good resort

Very nice hotel Beach was good Food in restaurants was amazing but buffet was only ok Royalton push their time share sales pitch too much, gets annoying Rooms are amazing Entertainment was very good Staff was ok not the quickest for example at the buffet we would usually be done our first plate before we got any water or drinks to the table Maid staff was amazing not sure if it was just because we were Diamond club though

Royalton Hideaway Riviera Cancun: Our 2nd Stay

Resort is still excellent 2 years after our last visit. We had a very noisy room on the 3rd floor which had a lot of late night traffic, drunks,carts,etc. We asked the Diamond Club if we could pay to change room and there were no available options. Our Butler Everisto was the best we have had. Food options were first class.

Royalton Hideaway Riviera Cancun: Great vacation

It is a beautiful resort. We appreciated the adult only setting. Would have liked to have more adult only restaurants. Service in restaurants and at the pool was excellent. Rooms were clean and comfortable.

Royalton Punta Cana Resort: Amazing resort!

This resort is by far one of the nicest all-inclusives we’ve ever stayed at! Beach was beautiful, amenities and room very modern, grounds immaculatelt kept and such great service. Would be back in a heartbeat!

Royalton Punta Cana Resort: Great Resort!

Hotel rooms are clear! Butler service, food and grounds are great! Esphanie in kids club was great too! Overall great experience! Sunwing flight was delayed without any explanation, the entire flight was an upsell of Sunwing! Our flight was over night, they kept speaking over the PA waking my son.. was not happy. Flight attendants were nice just pushy for selling stuff.

Royalton Bavaro Resort and Spa: Paradise at its best, except for parting "gifts"

This was our first time, to the Royalton, and we highly anticipated our stay - the grounds, the entertainment (shows), hotel, room, staff, restaurants were phenomenal and impeccable...however, midway thru our stay, some of our party got sick, and upon my return, my doctor confirmed contracted: Hand, Foot, and Mouth Virus, as well as some other members of our 13- person party. Not preventable by guests, but it did spoil the rest of the holidays. With mouth ulcers, was difficult to enjoy drink [... read more]s or food. Within our group, we all had some sort of food-related ailments - while vacationing and upon our return. We are still recouping. Tip System: Tip wait staff/cleaning lady/minibar staff - tip directly, to ensure received by deserving staff. At restaurants, don't assume tips are shared equitably, hand tips directly to whoever was your server/waiter. Large groups (13 people): not easily accommodated; rooms were not together, no even on the same floor - we were asked to wait till 3 pm for accommodation, and the front desk did not accommodate our request, even when the resort was not at full capacity. Very disappointing. For dinner/lunch: For our large group was always a hassle to accommodate putting tables together; after much frustration, solution: 2 tables close by. This was disappointing, as we were hoping for a family-fun lunch/dinner experience. At Teppanaki - we were offered a private room for our large group for a $150USD fee - which we considered, as we wanted to sit together, but after much thought, we opted for two tables close by. No worth extra $, after all we paid to be at this resort. Beware - all extras at this resort cost $...private lessons at FlowRider $150USD, Teppanaki Private Room, Room Selection, Cabanas - an already expensive resort, and the additional add-ons not reasonable or affordable - cash grab! Outside Vendors - at resort: A bit pushy, and located strategically on all paths, that cannot be avoided...but if you avoid eye contact or conversation - they leave you alone. Souvenirs/Cigars/Bottles/ Paintings: You will overpay - better to pick up at Duty Free when leaving. We paid $60USD for a bottle of Mamajuana that cost $10USD at Airport Duty Free. Bargain as much as you can...otherwise, you'll be disappointed. Beware of Foam Party (especially small children): Although, we had a lot of fun at the foam party, and one of the highlights of the resort, and our stay. Watch children during foam party - my 10 year old, inhaled the foam, and was chocking as a result. He managed to be ok, but was still scary experience. Conservation Efforts: The resort has great conservation efforts in place like: no plastic straws, and motion-sensor lighting in rooms (no movement, they turn off) -which I loved! Will I return to Royalton Brand? I waited so long to be able to afford this resort with my family - as it is not cheap - but, aside from the beauty, not sure I'm ready to risk another experience like this, which I am still enduring, 4 days after returning. The resort is beautiful, with many fun, and exciting activities, but I don't anticipate a return. This review could’ve been a 5-star, but with health compromised, just can’t do it!

Royalton Bavaro Resort and Spa: Needs work but good

Perfect for young children-lots of amenities for them! The teen and children’s club was lacking -needed more shiny objects to draw them in. Hunter Steakhouse was awful: the meat was fatty, potatoes dry, salad droopy. More of a 4-4.5 star than 5. But good overall! Another concern, they need to have more people that are fluent in English . When you call the front desk, their entire intro is in Spanish, quite off putting when most of the clientele is English speaking..

Royalton Cayo Santa Maria: Great and Awful at same time

The grounds are gorgeous. The staff super friendly. The amenities are amazing... clean, gorgeous beach, nice pools, ample sun beds and chaise longues for tanning, great cleaning staff. Definitely a 5-star resort from these perspectives. However the food is really bad, and the service (while friendly) is simply awful. Things we take for granted in customer service aren't applied here. To order food then be told 10 minutes later that they don't have it, then to re-order then wait another 1 [... read more]0 minutes to be told they don't have that is truly deplorable. Zero excuses why the staff can't tell you BEFORE you order what they have and don't have...especially with only 3 or 4 things on the menu. Come on people....get with it. "Hamburgers" with no buns, and "fajitas" with no tortillas are other examples why you don't go to Cuba for the food. To top it off our luggage was ransacked at the airport, my clothes all thrown back with no regard to neatness or order, and my girlfriend had her jewelry and curling iron stolen from the buffoons who work at the airport. Not the resort's fault but still a bad reflection on the whole Cuba experience. As i said....some great things and some awful things in our experience. Not sure if we'll ever go back to Cuba. Mixed feelings.