Hotel Emporio Ixtapa: Very well planned trip from start to finish

The start of the trip was great, there was a representative to greet us at the Mexico airport and show us to the correct bus for the trip to the hotel. The rep. travelled with us on the bus and informed us of the does and don'ts for the stay in Ixtapa ..The rep. was around every day to make sure everything was going as it should be.The hotel was as described in the trip information. Nice transportation back to the airport at the end of our trip. All I can say well done for Tripcentral ans Air Ca [... read more]nada. I would recommend this trip to anyone.

Krystal Ixtapa: Awsome resort

Loved my time, very friendly and helpful staff, maid service was excellent, food was good, Bogart's was excellent, didint have time to go to the Italian restaurant, but heard it was excellent , I would deffinitly stay at the Krystal again

Moon Palace Cancun: Great resort for the whole family

We stayed at the Palace section of the Moon Palace and it was fantastic. The resort was clean, the staff were friendly, and there was always a large selection/variety of foods to eat. The pools were heated which was nice on the cloudy days and lots of available pool chairs well into the morning (for the sleep in days). The kids area was appropriate for many ages with a lazy river, wave pool, and splash pad. Inside the playroom was an arcade, bumper cars, high rope obstacle, and many other  [... read more]games. The room was nice with comfortable beds, a stocked fridge, and Chi hair products! Overall I would return to this resort due to the close proximity to the airport and the wonderful experience we had.

Barcelo Huatulco: Great resort

Hotel is small and a little dated but very clean. Staff are very friendly. Location is beautiful. The resort is very quiet with few activities but relaxing. Food was good and the drinks were great. Service on the beach and around the pool was fast and frequent. For the price point, it is definitely the best bang for the buck.

Iberostar Waves Paraiso Beach: Perfect

Check in, the food, the room, the drinks, the beach, housekeeping, the entertainment crew, all of it was perfect. The resort was well kept and I felt safe walking around. There was plenty to do to keep me busy.

Crown Paradise Club: Go elsewhere

Good: •clean rooms and pools •David from adult pool bar awesome bar tender...one of the only good things from this vacation •Buffet was good every night but kinda pissed i had to eat there every night. Bad: time share timeshare did I say time-Share??! Land at the airport get sucked right in! Getaway to go to air Canada transport get harassed by air Canada rep at hotel "please sit for an hour and a half to hear about our website?" No thanks... continues on and has the nerve to say "si [... read more]r I've spent a lot of time with you (WE DIDNT WANT YOU we wanted you to SHUT UP And leave us alone!) Please sir sit in and listen to meeting this is how I make better life for my family ". These people don't STOP with time share/website crap! •beach is dark and smelly Not swim-able •Only "dos equis" beer on tap no corona or sol •Only heineken beer in rooms. Left big tip and a note to please replace bar fridge with anything but heineken but they left me again with heineken. had to pay for decent beer at gift shops •Restaurants sucked, called 3 days couldn't get through to make reservations went to concierge to try they told me to call only. Stupid way to do things. I'd avoid Puerto Vallarta if your looking for a nice beach because this beach looks NOTHING like the photos on the site. I would never go here again and feel what I was way over charged for what I got.

Holiday Inn Huatulco: Great location resort

Staying at the Holiday Inn all Inclusive resort in Huatulco ( Santa Cruze) was great!....i’ve Been to Huatulco many times and this was the first for the Holiday Inn. We enjoyed the location, all hotel staff were friendly and helpful. The Sun Wing representatives were great! They were very helpful in providing restaurant suggestion, never pressured to purchase tours and they were informative as tour what the tours had to offer. This hotel was small, but perfect for us. We felt like family. [... read more] The food was tasty, the rooms and facility very clean.the beach was a 5 minute walk from the hotel. What I likes most was the freedom to step outside and walk around in area that had many local artisan work. Everything was in close proximity. I would stay here again.

Hacienda Buenaventura Hotel and Mexican Charm: Great time there

Had a great time there a older bunch but they can still party , the staff where great lots of fun go out f there way to make you feel great clean great food small but charming but they all know your name by day two , just a great place to stay

Grand Palladium Kantenah: Palladium Kantenah/Colonial Relaxing

We requested a resort with good food, beach and entertainment. Grand Palladium is truly grand meaning it’s huge. I knew it was going to be a large complex but was not prepared how big. Upon arrival we where greeted with a refreshment and checked in. We decided to switch hotels from the Kantenah to the Colonial. We switch because the Colonial was more central and close to the nightly entertainment. The grounds and public area where very clean and well maintained. Staff was very friendly [... read more]. Room was a good size. The beds where extremely soft and a little uncomfortable for our liking. Dinning rooms where very well decorated. Staff very tentative. A La Carte restaurants where good. No reservation was required but we did have to wait for 20 min to get a table. We mostly ate breakfast and lunch at the buffet. Unfortunately, we noticed that the food was the same everyday. The selection did not rotate much. Also, we found that the food at the buffet was cold. I was expecting the food to be much better. We found it was equal to the food we had in the Dominican Republic last year. We booked “Room Deluxe Imperial Club”. We don’t remember what we where suppose to get with that. We did receive the $1250 coupon book but the deals where better at each location. For example: the coupon book had a $30 coupon at the spa. We received half price from a spa representative on the beach. We did get a bottle of sparking wine in our room. It was fun to see the pink flamingos in the lobby and the crocodile cage. Lots of iguanas and weasel like animals in the mangroves. Unfortunately, mother nature did not provide sunshine but that was no fault of the resort. It was very cloudy and cold the week we where there. Had a little sunshine on our last day. We would not go back to this hotel.

Moon Palace Cancun: Excellent Resort

The hotel was very well appointed. Restaurants were better than most I have experienced in other '5 star' All Inclusives. Golf course is beautiful as is the affiliated course at Riviera. My only complaints are that it was frustrating attempting to arrange adequate tee-times for golf. As well was dissatisfied with the shuttle service back to the airport at the end of the trip. All in all though I would have to say that the trip provided excellent value for the price.

Akumal Bay Beach and Spa Resort: Akumal Bay Beach and Wellness Spa

Exceeded all my expectations, not sure I would ever try another resort because it wouldn't compare! Beautiful resort ,excellent food, drinks & staff, enjoyed yoga with Hiram and spinning with Christopher.

Valentin Imperial Riviera Maya: Love the Valentin Imperial Maya:)

We stayed at the VIM for our 3rd time from Jan 19-26,2018. We had our honeymoon here in 2012 and still love it! The property is huge and well maintained..gives the feeling of not being full or crowded even if fully booked. The staff are fantastic and we've never had problems with poor/rude service. We spent time at the quiet pool as well as the beach..both are great! The beach is beautiful sand and swimming is awesome. The food and restaurants are one of the best things about this resort...even  [... read more]though you don't leave the resort it feels like you're getting dressed up and "going out":) If you're looking for an anniversary or honeymoon vacation..without kids..this is one of the best places to go! The basics suites are really nice (building 3 & 4 are great locations) and we upgraded to quiet pool swim up suite this time...we loved it!! (building 8). Pretty close ( 25 mins) from Cancun airport as well which is a bonus.

Riu Dunamar: Amazing Resort

From check in to check out, we were truly in Paradise. Check in was easy and quick....travelled with friends. We had requested rooms close in proximity and when we arrived, we were not given these rooms. We politely asked if available, and they were more than happy to make it happen. They were very accomodating and friendly. The rooms are spacious, modern, and clean. The colour scheme in the rooms, and throughout the entire resort have a relaxing feel. The showers are equipped with shampo [... read more]o/shower gel combos and we never had an issue with water pressure or temperature. The a/c unit is kind of noisy, clunks when comes on or shuts off, but let’s be honest, you get that in Canada at a Holiday Inn or Sheraton, so not really an issue. Fridge and liquor are restocked every other day. The pools are crystal clear and warm. Lots of loungers and shade....water slides are fun and even have loungers and shade by them. We noticed a lot of little ones enjoying the kids slides as well. The food...do not even know where to start....breakfast buffet consists of normal choices, then more...soft boiled eggs, poached eggs, ready made omelettes, fruit is very fresh and plentiful, breads, jams, crispy bacon, meats....lunch consisted of pasta bar, cold meats, cheeses, salad fixings, taco bar and ready made subs, soup and crackers...main supper...so many options. We never ventured from the buffet as always great meals and options...roasted turkey, roast beef, roast chicken, lamb, fish and dessert bar and ice cream options great. We did hear people comment on the a la. Arts...no reservations required. Lobby bar always had fresh popcorn and peanuts for snacks. If you are looking for great service, food and seclusion and relaxation, this is definitely the resort to choose. Transfer from airport is approx. 45 min...not much around for way of day trips etc., but the area is being built up, so I would imagine eventually taxis and or bus will go that way.

Riu Playacar: could not of picked a better place for our 2nd anniversary

The room was spacious, the food unbelievable, the staff so courteous, the facilities exemplary. The site was very clean. Mini bar refilled with more water and soda than we could consume. I'm so glad we went to the Riu Playacar and will never forget this trip.

Barcelo Maya Colonial: Awesome!!!

We just returned from the Barcelo Maya Colonial resort and had an amazing week. The rooms are very clean, the food is wonderful and the pool area is huge. There is a wonderful kids pool as well. The beach is beautiful and although rocky in spots, you can find areas that are not rocky. You can also snorkel right from the beach. You also NEVER have to fight for a lounge chair at the beach or the pool which is so nice. The staff is lovely and helpful and the amenities are good. This is one of the  [... read more]resorts that we will be sure to recommend to our friends and we will be going back to. You will not be disappointed! Kelly

Margaritaville Island Reserve Riviera Cancun: one of our favorite resorts

The grounds were clean and well groomed, the pool was clean and the rooms spacious. The food was not the best we have had, but the people made up for that. All of the employees are so friendly. They could not do more for you. The beach is not great as the seaweed is thick, but they are working at keeping it as clean as possible all day long. I gave pool/beach a five star because the pool was fantastic.

Grand Sirenis Matlali Hills: We would return

Stay from Jan 21 to 28. Rooms 4033 & 4034. Air Canada Vacations. You will see that we travel yearly with another couple and try different AI resorts. We have been to the Grand Sirenis in the Mayan which is why we agreed to try this resort. There were issues, but nothing devastating enough to sway us to never return. Yes, this resort is not for anyone with mobility issues. Some of the hills are quite steep and the complex is large. There are taxis and golf carts that run around the resort pic [... read more]king up people and dropping them off, but you may have to wait a few minutes before they arrive or if you are lucky (as we were a few times) they just happen to be at the right place at the right time. There were no kids here during our stay, although they advertise child friendly. This is a quiet resort, don’t come here looking to party. Rooms: As I understand it, the rooms are being remodeled but not all have been completed so I can only comment on our rooms. They are large and comfortable with many drawers and shelves for your belongings. The floor is sealed concrete, which we found odd but it did not bother us. The bath is separate from the toilet and sink which is very handy. Our bath/shower included a large soaker tub and rain shower head, which was quite nice. The fridge is stocked daily (for the most part) and there is NO liquor dispenser in the room (we just bought our own at duty free). The WIFI is excellent in the room and also around the pool areas. The safe is very large, enough to hold three tablets, wallets, the camera and room to spare. We had adjoining rooms and also adjoining balconies, which we loved. Issues: Housekeeping!! Our room was consistently not attended too properly (this was a theme in our block of rooms). From no towels or untouched towels, no coffee, no clean glasses and cups or even to leaving a cleaning cloth in the room. We noticed that on the Friday and Saturday, we had different cleaning staff and all of a sudden our rooms were taken care of correctly. Our fridge was on a couple of occasions not restocked with beer….I did not care, but my husband did. Food: The buffets are on the smaller side. Buffets: Breakfast can be had at either the Adult only one (which doubles as the Italian in the evening) or at the regular buffet (also serving lunch and dinner) but they are exactly the same (same food at both, we checked). You can get eggs or omelettes cooked fresh but no other grilled options. There was a selection of meats, cheese, fruit and pasties along with your usual breakfast items. Lunch is either from the buffet or off a smaller menu from the bars. The lunch buffet was nice including fresh grilled meats, vegetables, salad, fruit and pastries. The bar menu cooking was a bit off. Nacos Americano, at the Adult bar, included fresh cut peppers and other items along with meat and cheese sauce. Then at the main bar, one time it was just nachos with meat and cheese and then another time it included beans. The wings were so dry I had trouble eating them at the Adult bar. The Quesadilla was just bad, a tortilla with a bit of cheese and grilled. The Salad was very nice and included many different fresh vegetables, pickled onions and olives. Dinner buffet varies by theme, however, outside of the Wednesday Mexican night; we found them to be the same. We were told that Tuesday was Chinese theme, but it was the same offering as on Sunday when we arrived. Issues at all the buffets: Most of the food was not hot. A la Carte: We only reserved the Japanese and Steak house (twice). Japanese was fun but on our arrival the music was way too loud and we could not hear the server trying to explain things, so this caused an initial irritation. But by the time the talented chef arrived and started dazzling us with his tricks, we enjoyed it very much. Steak House had issues both times. Clearly they change staff in this restaurant and it showed. The first time, two of our dinners where served to the wrong table. You can guess the problems that caused, but the servers were very apologetic. However the food was good, steaks where done to asking and we ultimately enjoyed our meal. The second time however, the service was fine but the steaks where cooked all too rare, the strip loin was tough, the salmon overcooked and they forgot my vegetables. Issues: consistency at the Steak House will cause mixed reviews. Grounds & Pools: Beautiful and lush. This is a very beautiful spot set back into the mountain but you can see the coast. We walked around exploring and it would appear there is an addition with a new very large pool in the making. The pools are refreshing and clean. There are 3 warm pools and a regular pool at the adult area but the lounges are hard as rock. They need to add cushions. There are 2 regular and one warm pool at the main area. The lounges are comfortable and plenty. There is NO swim up bar but there are servers attending to your needs. The Beach Club: Major disappointment, Sirenis should demand better standards. We only went to the beach club once and would not return (we actually spent a day on Bucerias beach instead: see other review). The toilet doors do not close (F) or do not exist (M), the food was unmarked and mysterious and most burnt your mouth off (spicy). There was a barbecue there but they served burgers that were sitting in a warmer. The lounges are uncomfortable. The bar drinks where the only thing that was great! This review sounds overly negative but with due respect, the staff here is awesome. Any issues or requests we had were handled in top priority. You can clearly see that they aim to please. From our omelette lady and server in the Adult restaurant to the housekeeping staff, they seem to all want to ensure that your stay is a positive one. Once the bugs are worked out and the new additions are completed, this will be a 5 star destination.

Akumal Bay Beach and Spa Resort: Fantastic!

It was my first time to a destination wedding and it was a wonderful experience. The resort was beautiful, spotless and the food was great. The wedding was beautifully organized, the wedding planner made sure that all of the guests were taken care of. I highly recommend this resort and would go back in a minute.

Royalton Hideaway Riviera Cancun: Mostly up to expectation

The beach was not usable, full of seawed.The water activities advertised, were non-existant. The resort was isolated,surrounded by swamp (they called it a "mangrove").Very long , narrow driveway to the entrance.(maybe a mile). Although the general design was interesting and elegant "open concept", the workmanship was poor. Food and .Service good..10 differnt restaurants to choose from, All but one, excellent. Avoid the Hunter Steak House. Chewy steaks, poor food.. Beware ot the 90 minute timesha [... read more]re pitch. . There is a another hotel starting construction next door. Will be niosy in the future. If you choose a room overlooking the "mangrove" expect an ugly view and odor of sewers. Overall we enjoyed our stay.

Hilton Vallarta Riviera Resort: Beautiful Resort

The Grand Fiesta Americana is a beautiful but small resort. Very modern decor, immaculately clean, with a "high end" feel. Every staff member is fantastic; they all go out of their way to please their guests. A special mention of Fernando, Angel, and the young lady in the Sweet Shop, who's services made our experience memorable. The only negatives we could list are: because the resort was built in the style of a high rise hotel and is west facing with the grounds laying between the building and [... read more] the Pacific - the sun is blocked from the pools and beach until about 12:30 pm. Great view though, as all suites have an ocean view. If you are looking for a beach type of vacation, this is not the resort for you as the beach is small, rocky and rough; swimming is discouraged. Also, the resort caters largely to convention groups therefore there are sometimes restaurants and activities that regular guests are excluded from. There is nightly entertainment, but no exposure to Mexican culture whatsoever, which was disappointing. A more varied selection for dinner at D'Brick buffet restaurant would be good. All in all a good trip; nice to escape from our Canadian winter. Probably would not return to this resort.