Iberostar Waves Paraiso Beach: Best resort!

This is the only resort I’ve seen that embraces the beauty of its country and strives to keep it that way. On our trip we saw peacocks, coati, iguanas, flamingos, and more while walking the grounds. The staff is unbelievably kind and always go out of their way to make sure you’re having a good time. The food has a huge range in variety and caters to any pallet. You’ll find different hits and misses at each restaurant you visit. The beach is stunning and the earlier you get there the better [... read more] chance to pick a good spot. Only downside is that the pools get pretty chilly with no sun but the bars will keep you warm with endless drinks. I was heartbroken when we had to leave but would go back in a heartbeat.

Samba Vallarta: Will return

The hotel is older so is not 4 star like Trip Central would like you to think, but is worth the money. The rooms are clean but need updating, the grounds are beautiful, the food is plenty, and the staff are great! They try to make you feel like family. It was our first time there and would definitely go back. We spoke to several people while we were there and they all said the same thing " we like the smaller resort feel and we return because of the staff". The beach is beautiful and staff [... read more] constantly around to see if you need anything. This is a resort where you do NOT have to tip to get the same level of service as someone who did tip.

Barcelo Maya Beach Resort: Beautiful Family Resort

The Resort is very well kept up, the staff are always smiling, always cleaning. The grounds are excellent. It is an excellent resort for young and old. There are lots of things for children of all ages to do.

Bahia Principe Explore Coba: HUGE Resort Great Service

Service was fantastic at the resort. A big thank you to Christian who helped us throughout the week. It’s very large so getting around had to be done mostly on the golf carts. Was disappointed that the Coba Beach wasn’t within walking distance. The worst part of the trip was the 9 hour wait at the airport compliments of Air Transat for the return flight. The phone app didn’t give any updates and even after we found out about the delay, it still showed the flight as On Time. Wouldn’t use  [... read more]Air Transat again I don’t think. We had also purchased the Royal Golden upgrade through Air Transat. Not really worth the extra $$. Overall, a good time though. :)

Barcelo Maya Colonial: Great resort!

3rd visit to the hotel. Each time was great. Food is great, and so is all the wait/bar staff. Making dinner reservations was disappointing this time. Only managed to get 3, and had to pay for 1. But it was worth the $20. Found to pool water a bit chilly this visit.

Barcelo Maya Colonial: More complaints from guests at reception than there were people checking in

Whilr the grounds are tasteful and well maintained, the service has to be the worst that I've ever encountered in any resort. We were forced to change rooms three times. Upon check in, we were provided a room on the 3rd (top) floor and every morning at 7:30, heavy hammering would start in the roof. Despite complaints, the noise continued until we were moved to a roof, where I literally felt ill. It was so damp and humid & the stale stench of mould in the bathroom made me want to leave the [... read more] resort and forfeit my wasted money and remainder of time at this disastrous place. We booked a massage for the 2 of us and upon arriving at the spa, there was only space for 1 of us. About 4 days into the trip at this "all inclusive", we found out that we were being charged $25 per person for room-service breakfast. The above is only the tip of the iceberg and based on the hundreds of guests that I saw each day at reception complaining about their stay, I would recommend that looking at another resort would be advisable.

Ocean Coral Riviera Cancun: Wonderful holiday

We had an amazing time at the ocean coral turquesa! Food was great, staff were wonderful and the grounds were beautiful! Beach was amazing!! Very clean resort and no seaweed on the beach! If there was any they quickly cleaned it up. Would go again in a heartbeat!

Sandos Caracol Nature Resort and Water Park: Sandos carocal

The hotel is incorporated directly into the local jungle life, which provides the most unique and fascinating environment to vacation in. The animals and fauna really provide an inviting experience. However, the poor experience during check in and check out leave a lot of customer service to be desired. No matter what time of day, there was always a long line of people checking in or out with minimal hotel staff working. My experience was 45-60 minutes on both check in and out with only a  [... read more]couple of guests in front of me in line. The accommodations also left a lot to be desired. The majority of my travel group had room complaints, including no working A/C, no running water, doors not locking properly, smells of sewage and septic, and even inconsistent house keeping services. I was travelling with a group of 20 ppl for a wedding, and we all had the same points of concern. All complaints focused around our rooms and our experiences with hotel reception. The restaurants, amenities and the bar/food/entertainment staff were all amazing

Barcelo Ixtapa: A few things you might want to know!

Excellent location close to shops and restaurants. Rooms are kept clean and tidy, but are very dated. Buffets are excellent, but we didn't find the al la carte restaurants anything special. Staff lovely!

Grand Sunset Princess: Wonderful resort with amazing service!

We spent a week here from Jan 6-13, 2018 in the Platinum Suites. The resort is very clean and inviting, a bit dated, but overall very good. Its a very nice size for walking, there is a shuttle but we didn't use it as its only 10-15 minutes easy walk from one side to the other. There are numerous areas to congregate both in the pools and out, so everyday can feel like a different resort. The common garden areas with fountains in the center are beautiful in the evenings with multiple private seati [... read more]ng areas. The staff are ALL very friendly and helpful. The resort is obviously paying attention to customer service and asked for our feedback a couple of times during the visit. We loved our bartender Sebastien, he was a delight! The food at the buffets is pretty standard, fresh and tasty for the most part. You need to try the various sauces that are hidden around the buffet to spice it up. My favourite was the Fondue a la carte dinner. A unique experience for Mexico and really good. My only complaint would be the fact that we had a ground floor suite and the Coaties (raccoon type animals) made in impossible to use that space. They are very aggressive and one tried to claw through our screen door, luckily the glass was closed at the time. Next we will get a swim out or a higher floor. Overall I would recommend this resort as a good value for the price and would certainly go back.

Dreams Aventuras Riviera Maya: Amazing 5 days!

It was my first trip to Mexico and resort with my daughter and three grandsons therefore I have nothing to compare it too! But from my personal experience I enjoyed everything from the flight to the food the resort and especially the people who work there! They really give their all entertainment was great and my grandsons totally enjoyed their time in the pool and the kids club was amazing! I totally recommend this resort for families with children it is a small resort compared to others but  [... read more]perfect if you have young children!

Grand Oasis Riviera: Wonderful Mexico

We arrived to Grand Oasis Tulum on January 6th. The resort is beautiful. Check-in was HORRIBLE. Very disorganized front desk - people trying to check in and others complaining about their rooms. Once check-in was complete, the remainder of our vacation was wonderful. We were in the Adults Only section (Sian K'aan section) which was lovely including our own pool area, swim-up bar, lobby and a few restaurants. The resort is quite small (not a lot of walking), but very beautiful. The grounds [... read more] are amazing, beach awesome, and the staff are great. There are a variety of restaurants for lunch and dinner - no reservations required. The buffet restaurant is large with lots of choice.

Occidental Cozumel: Very nice resort

The grounds are exceptional. It's situated in a nature preserve, very mature trees, foliage, mangroves. Food was good, a la carte restaurants very good. Rooms are spacious, clean, very nice décor in the hacienda style. Pool and beach area was outstanding. Staff were polite.

Grand Sirenis Matlali Hills: Not for everyone

Good Points: The staff are amazing in their attitude and helpfulness. This resort is set on the mountainside, so there are no level roads or paths: you are either walking up a steep road, or down one. But there is always transportation nearby within minutes to take you where you need to go, and always a smile and good cheer from the drivers. The Japanese a la carte was beautiful and delicious. Not good points: There are several: First, there is no central lobby. You just check in [... read more] at the front desk, and that is it. There is a kind of central pool with a bar near one of the dining halls. That is where the nightly entertainment happens, which takes place in a ten foot space amongst the tables in this outdoor bar. The bar seats thirty people. There is no shop. If you need aspirin or sunscreen, or want a t-shirt, then off you go to town by taxi, because there is nothing for sale on this property. Staff mistakes are on-going and plentiful. I was locked out of my room once, but my neighbours had it twice. There is no drinking water from the tap, and they give you jugs of fresh water. But my brother and his wife ran out and they didn't replace the jug. So they were waterless and had to go to the bar. It is hit and miss as to what happens in your room regarding service. Towels are taken and not replaced. The fridge is replenished or not, depending on the day. Resort food is never great, but this was a low. Yes, they will make a nice omelette for you, but as to all the other buffet foods, I don't understand why everything seemed to have been soaked in salt. I am not very fussy, and enjoyed my stay, because hell, I was in Mexico, and there were pools and drink, and excursions, and I didn't mind climbing up and down those hills. But if you are like most I have met, and want to be pampered, not for you.

Bahia Principe Explore Akumal: Great Time

Very enjoyable from the moment we walked in. All the staff are welcoming and happy, the rooms were clean and spacious, the beach was close! Having the combination all the resorts (Bahia Principe) for use allowed for much more options and tons of restaurants. We really enjoyed our trip here.

Barcelo Maya Caribe: Beautiful grounds, tired hotel room and mediocre food!

The Grounds at Barcelo are very well maintained and beautiful. The property is huge with four shared resorts or five if you are staying at the Palace. The rooms in the Caribe building Labra were very tired (unless you were in the row of Premium rooms at the end of the building that had all been renovated). The tile floor grout was black due to its age. The bath tub was all chipped in areas where they attempted to cover it with liquid enamel. I didn’t feel like the room was as clean as it shou [... read more]ld be for that level of resort. Having a balcony was completely useless because all of the balconies have a solid concrete wall surround so when you sat down all you were looking at was a solid concrete balcony wall. Each property has its own buffet and we tried Beach, Caribe, Traditional and Colonial. There is a different theme each night at the buffet but I found regardless of whether it was Mexican, Spanish or Japanese the food was pretty much the same with a few exceptions. Very disappointed in particular with Mexican theme night as I was expecting a far better attay of Mexican inspired food. The guacamole is all mass produced and not fresh like you would expect being in Mexico. We paid an extra $40 US to eat at the French restaurant at the Palace and it was not worth it at all. The food was ok. The waiter was fantastic but we were both extremely disappointed with the food. We went to Xplore on an excursion one day and my 16 year old son said the food at the included buffet there was better than at the resort! For an inclusive resort they have far too many things that are not included such as bowling, the water park, mini golf, wave rider and also a small little carousel in the Mayan Mall area that they charged to let the kids ride on. So much for all inclusive! Undecided whether I would return to Barcelo. I would likely try another chain to see if it was better value for the money for an all inclusive.

Allegro Cozumel: Perfect familly resort

The hotel is amazing for small children , perfect grounds, nice staff , its small so your close to everything ! no adulte in the slides for kids so make sure they are old just enough ...love it ! The rooms are small but very nice and the buffet is small but very good !

Bahia Principe Escape Sian Ka'an: Great resort

Great food and service. Somewhat far from the beach (cart rides - wait 5-10 min, ride for 5-10 min). Beach could be better (rocky in places). The resort itself is fantastic - nice rooms, excellent service, great variety and quality of food.

Bahia Principe Explore Coba: Great resort

Very clean and friendly.felt rushed at the a la cart restaurants like they wanted to get to the next seating as soon as possible but overall a good experience and will definitely go back and try other restaurants

Sandos Caracol Nature Resort and Water Park: Amazing resort

This resort was beautiful. It’s not just a beach resort feeling. You’re in the middle of the rainforest, surrounded by wild life. I miss the monkeys already! The mosquito’s where not bad. Bring bug spray, and bring water shoes for the beach. It’s rocky, but it’s still beautiful. The food & drinks was absolutely amazing. The staff where friendly and always accommodating. I’d suggest getting the upgrade to adults only if your going without kids. Otherwise it is a great place to go as a [... read more] couple or with kids. There where many activities offered for free including hikes, bike rides, water park, cenote to snorkel in, game room, kids play house, different pools, a hot tub in the adults only section. I had a great experience, I want to come back!!! Keep up the great work everyone at sandos!!!