Iberostar Coral Esmeralda: This Hotel Should Shut Down

This is not a three star or four star hotel. The food is awful. Only one restaurant was open per night and they were booked. The staff are indifferent and often ignore you. The wine was terrible and cheap

Iberostar Origin Playa Alameda: Sorta mostly good

Hotel looks great. Grounds are well maintained, beach is wonderful. Food is exactly the same every night. If you love grilled chicken and grilled tilapia, you're in luck. The room was nice, shower is great. The bed was the worst part of the room. We were "upgraded" to a superior room from a tropical garden view. New room put us right beside the live music every night. The music was legitimately excellent and the musicians were great, but we did several day trips that required us to wake up early [... read more]. Music was not what we needed.

Iberostar Selection Ensenachos: Not what we remembered

This was our 3rd trip to this resort and it was definitely not what we remembered. Ensenachos beach is by far the best beach we have ever been on and we’ve been all over. The beach absolutely lived up to what we were expecting and remembered. The food was okay, you don’t go to Cuba for the food. As far as everything else, it failed. The room was awful, toilet was leaking water on the floor, the safe was ripped off the wall and no hot water the whole time we were there. The hotel did noth [... read more]ing, we went down to the front desk everyday for the same things and everyday they said it would be taken care of … it never was. I understand that Covid hit the island hard and still is but there is no excuse for not for fixing the things that were wrong with our room. I could have fixed them if I had some tools. Very sad to say but this is our last trip to this resort because you can’t find a better beach.

Iberostar Origin Daiquiri: Terrible resort - over stated rating by travel agency

This resort was not somewhere I would recommend anyone to stay. It’s dated, no renovations have been done in a long time. Washroom was dirty in the room, no AC in our room, food was terrible and same dishes every day. Staff was short handed but tried to do their best. The resort had majority locals. They ran out of coffee one day, ran out of beer one day. The 1 and a half pool was not maintained. Even the drinks were poor. While the resort was bad there is much to be said about the poor guidan [... read more]ce by tripcentral, and the standards they claim is a “4” star. This was at best a 2. Stop overselling your resorts by rating them higher than they are. Would not recommend this resort to anyone and would ls say do not use tripcentral rating blindly.

Iberostar Selection Ensenachos: Iberostar

Resort was beautiful, employees all very attentive and friendly Only issue was being locked out of our room 3/7 days as it keep breaking and never got fixed properly only down side no access to ur belongings lol

Iberostar Waves Paraiso Beach: Great family vacations

The Iberostar Paraiso Beach Hotel offered more than i expected. Our travel agent recommended it. So we went there, our arrival was smooth, from the very arrival the personnel was very nice and eager to help. The lobby clerk offered to upgrade our room to be closer to the beach, and we took it. I have to say from what we've experience, every room location was good and is close to places you want to go to within the resort, like for the beach, fitness center, one of the many restaurants, one o [... read more]f the pools and more. Our two-bedroom suite was great, the beach was nice, the food was incredibly good in all restaurants, and what suprised us even more was the variety and quality. The only negative was the wine, it was aweful except for the sparkling wine. If we wanted good wine it's one of the only things we needed to pay for. A thing that was most striking is how clean and ecofriendly this hotel is, all is done to limit waste and trash. It's also how nature is allowed to coexist with everything. I rate this resort as a 4 star resort. I would recommend it to anyone, whether for families or just adults.

Iberostar Selection Rose Hall Suites: Amazing experience

We had a fabulous time at the Iberostar Rose Hall Suites. The facilities were incredible and very clean. The staff were friendly and helpful. The beach and pools were beautiful. Well worth the extra money to stay at the Suites rather than the other Iberostar property for families. Food was plentiful and fine (not amazing but satisfactory). Enjoyed the entertainment as well.

Iberostar Grand Packard: Perfect Getaway

Our three night stay was made perfect by the wonderful staff and superb accommodations. The hotel location made sightseeing and absorbing the local culture and history a delightful experience. We would recommend this location to anyone.

Iberostar Coral Holguin: Fabulous Vacation

Vacation was awesome from start to finish. Food, although lacking in some resources, was well prepared and tasty. Most of the staff were wearing masks and hand sanitizer was readily available around the resort. COVID quarantine rules were closely followed. Have been to Cuba 29 times; strongly recommend this resort.

Iberostar Coral Esmeralda: Not for 5 stars but they have a potential

Food was great! Lots of variety ... Room service not that great. The beach was dirty and it was too windy, you can't swim only good for surfers. It wasn't great regards tips because they don't want cubans money. Not a great feeling to deal with exchanging the money around and begging people for 5$ Canadian. Straggle with toilet paper. For towels, beach towels everything in the room I had to ask for it it wasn't taken care of it right away. Waisting time on stupidity on my vacation. I got a bette [... read more]r service in 4 star resorts in Cuba. Definitely overrated. For people who like to drink a lot and eat on their vacation it's good but for people like me who wants calm and clean beach with nicely cleaned room no.

Iberostar Origin Laguna Azul: Fun week in Varadero

Well, Kevin from Tripcentral got us a couple great rooms at Iberostar Laguna for August 1st to 8th . The hotel has reduced the over all customer capacity to help with reintigration after covid. Most of the guests were not wearing masks but there were hand sanitizer stations every where. Our rooms over looked the central pool area and had partial ocean views. Rooms were as described and kept spotless by house keeping. The grounds were well kept and the staff were attentive. Cuba still has suppl [... read more]y shortages but there was plenty of volume at the buffet and ala cartes. It is really hot there right now so we spent our time in the hotel air conditioned areas and then at the pools and beach. At this time of year there really aren’t any shortages of beach lounges with plenty of shade. The double decker hop on hop off bus still only costs $5 cdn each.we spent one day checking out the markets and shops in Varadero. The new Cuban peso was a bit of bother. The official exchange rate is poor, but these people have adapted and you can get better rates at the market stalls and from tour guides. We tipped in Canadian dollars (remember they can’t use our coins). Sunwing flights there and back were on new 737 max aircrafts. Seat backs have usb ports, there were no drop down tv sets so you should make sure you bring your own devices for entertainment. Once again, Tripcentral set us up with an excellent tour package. Cheers

Iberostar Origin Laguna Azul: Great resort! Would visit again!

Nice resort! Good food and nice clean rooms. Great pool! Nice beach! Friendly staff overall, Selection at the 24hr snack bar was hit or miss but a good option when feeling snacky later at night! Specialty restaurants had great food especially the Japanese restaurant. Lobby was nice in the evenings to enjoy a drink and people watch. Would definitely stay here again!

Iberostar Coral Holguin: An excellent holiday resort for the price!

The Coral level was quiet and private but the main grounds provided busyness if you wanted. The staff were efficient, professional, friendly and eager to please.. The food at both levels was good. The room was outstanding! Very clean and spacious. I would recommend the Coral level and would return to this hotel.

Iberostar Selection Ensenachos: Disappointing

This hotel is definitely not a 5 star but a two star at best. Needs many repairs and definitely a paint job. Rooms are old and tired looking. Both drawers on the night strand would fall out, only one track. Also dresser had two drawers that wouldn’t close. Maid service was always missing an article ex. Towels, water in fridge, toilet paper 4 out of 7 days. Path to rooms was in darkness, we had to use cell phone flashlight as many other guest were doing. They do not replace the bulbs. On  [... read more]arrival no one to help with luggage. My husband had to try to carry them up a large flight of stairs. Many rest rooms are locked on the property and no elevators were running. Only two restaurants were operational and the buffet. Gets pretty boring and many items unavailable on the a la carte menu. Only rosee wine offered. One day and night no water so you could not flush toilet. Also no air conditioning following morning. Perspiration pouring off of us. Food was very Mediocre No bread for hamburgers one day. Only positive the beach was absolutely beautiful and staff pretty friendly. Not up to Iberostar standards at all.

Iberostar Origin Playa Alameda: It was okay

I’ve been to Cuba one to many times. The thing that was disappointing was always getting booted off of their wifi. The hotel itself says free wifi around the resort, but it kicks you out very often. The atmosphere was great and the staff were too. The other thing that was misleading was there was no 24 hour bar or food service. That was kind of disappointing. The food.. well the food was okay, I stuck to pasta and burgers all week.

Iberostar Coral Esmeralda: Good Resort a

This is just a a newly opened hotel last December 2021 so i give some consideration Overall it was a good stay for us except a bit of issues. Staff are friendly and so is the management They tried their best to entertain guests. Rooms are big and the beach is not busy

Iberostar Selection Ensenachos: Good overall but, lots of differences post Covid

This was our third time at the Iberostar Ensenachos. Overall, we enjoyed our week, as the beach here is absolutely world class. There’s truly no other beach like this. That being said, we noticed significant changes in the hotel’s operations that were not favorable. As an example, they put a family of four in a room with one king bed and did not show up with extra beds until the evening! This was despite several requests being made to the front desk. We also did not get pool towels until day [... read more] four. They were available however, they had trouble organizing the delivery to our room and refused to hand them to us. The rooms are tired and they don’t change your towels even when placed on the floor or tub. There is a lack of toilet paper. You have to ask the maid for it. The food got progressively better during the week as shipments arrived. There were some things that were challenging for children however, such as no french fries, chicken nuggets or hamburgers. These items were not regularly available and often eaten quickly and not replenished. So, having a large group of children… It was a bit of a challenge. We also noticed the dessert and fruit areas were minimal. The bar is excellent, as is service there. There are no beverages in your room and an irregular water delivery service. The entertainment staff and shows were phenomenal! There is a noticeable lack of management on site. And, when we asked to speak to management we were told we could not speak to them. The hotel is struggling and the Cuban people are as well. Staff are trying however, it is clear that they are unhappy. It’s a difficult situation they’re in and I can appreciate that. Overall, we had a good trip and enjoyed ourselves but, I’d be a bit hesitant to return. It’s not a five star by any means.

Iberostar Waves Costa Dorada: Great staff, old building

My experience at this hotel was not as good as anticipated. The hotel grounds were decent, and staff were very kind but our room was extremely old and mucky. There were stains on the sheets, towels, rags, headboard, side tables, and when bringing this issue to the front desk, nothing was done. I presume most rooms look like this and the rooms are simply old and need renovations. Definitely a big surprise for an Iberostar chain hotel. I would also say the hotel is seemed to be more targeted t [... read more]o locals rather than tourists., as they populated 98% of the hotel. Also, 90% of the staff I interacted with barely spoke any English and it was difficult to make simple requests. I would not return nor recommend.

Iberostar Origin Laguna Azul: Can be better for 5 stars

We did an Ocean view and our room only got the tip of the ocean from our balcony view. Maybe request a room where your view is not being blocked by the buildings. Disco is currently closed for reno. The japense A la Carte is amazing. The Romentica (seafood) was alright but only had fish and civiche for seafood options. Lunch, dinner & breakfast is the same items everyday. Bar near snack bar is 24hrs but no frozen drinks there. Snack bar serves pizza, fries, hotdogs & tuna sandwhiches. Our maids  [... read more]were amazing. They have courtesy rooms for you to shower if your a late flight as check out is 12pm. However you need to request them. Late checkout to keep your rplm is $10 per hour cash or $11 hour credit card. There is a $30US deposit on your credit card per beach towel. Once you return it there will be no charge its just a hold. Internet user id they give you expires every 24hrs. So you need to go to the room across from the gift shop to have it renewed. Lunch does not start until 1pm. Dinner starts at 6:30pm. We had some indviduals whom worked there that treated us very kind. However locals are allowed on the resort now, & once you speak Spanish you will be taken care of first. Be prepared on the beach to be harrased by many locals to buy items or trade items. There is a quiet pool area. & 1 swim up bar. Ice cream hut was closed. No big wars to get beach chairs tons available. Not many shaded though. The wait to book your a la carte is about 1hr long. Look for Alex one of the entertainers to change $ with. He gives a faie rate versus the resort or toue guides. He also has links on taxis $25 CAD or US for a fancy car. $20 for a basic. Also shower heads in many rooms are not attached to wall heads up.

Hotel Bella Costa: Interior sucks and Exterior is good

Resort was amazing however rooms, elevators, food and washroom vanity and water facility in rooms where either broken or not working. Resort did not even have enough towels due to which we were asked to use same towel for 4 days. View and pool amenities in resort are awesome. Beach access is good and beach is clean