Melia Internacional: Melia International - Don't Go!

Having been to Cuba 14 times, we had very low expectations provided the current economic situation. We DID expect Good Customer Service as the Cubans are some of the most amazing people. To our disappointment this resort was far from Hospitable, or Happy! Upon arrival we were not welcomed like our usual past trips to Cuba. No smiles, no drinks, no warm welcome. Felt like we were intruding. The resort was 50% capacity, and after requesting a pool view room, we were placed in a corner lookin [... read more]g at another building? Went to reception asked to be moved, they wanted $41 per night??? No thanks! Asked for Beer and pop for our room, they said they do not stock the room? That was not true. We waited until the next morning to speak to our West Jet Rep who in turn got us moved in a matter of minutes (5 doors down from our first room) Not a very big move, but enough to see the pool and beach (why did we have to fight for this?) By doing this we missed the breakfast AND lunch buffet, so off to town we go to find food. So, we moved rooms, and were also given two beer and two pop each day (had to fight for that) Seems like everything you would expect from a 5 star resort was not met, nor was even tried to be met. The customer service was just lacking soooo much. No Hola's or happy faces on this resort Resort: Dirty. Impersonal. No Cuba Vibe. Little in entertainment except the lobby bar music. There was broken wine glasses on our floor next to the elevator for 2 days. We asked 5 times to have it cleaned up before someone got hurt. To no avail. My husband paid a peso to borrow the broom and clean it himself. Ohhhh, and Peso's, they do not take pesos on the resort, or many places off resort. They do take CANADIAN! (Wish we had known that) The bus ride to resorts promotes changing your money to pesos, but they do not tell you they are not good! So if you are Canadian, bring your Canadian Money Food: Breakfast buffett was a miss. Lunch and Supper Buffet was ok but no fries and no pasta, and one BIG problem, the breakfast buffet closes at 10am! and the lunch doesn't start until 1:30. So 3 hours with no food (except the snack bar that had a hot dog) Needless to say we spent every day in town for food. A La Carte - ok. Not much flavour, and a lot of salt, but there was pasta We do understand Cuba is suffering economically right now, but to pay top dollar for this resort and to be treated the way we were was uncalled for. We visit Cuba for the freedom, the culture and the people. The beaches are beautiful and we rented scooters a couple of days to get off the resort. With the pandemic and other issues, I would wait another while before visiting again. They are just getting the tourism back on track, so maybe give it some time. There was no beer or pop off the resort and not a lot of options to eat, but we always live Kiki's pizza which is always a hit. Also the Pizza at the Yacht Club was delicious. Steak house was also good, but again limited options most places. On a positive note: Beaches are best in the world! Culture off the resort was same Cuba. AND good rum! The resort was in walking distance to town. See you again CUBA, NOT MELIA INTERNATIONAL

Sol Rio de Luna y Mares: Best resort in Cuba

Everything is kept spotless, the buffet is completely redone, the staff are all very nice and hard working and the beach is the best in the Caribbean with a combination of palapas, palm and almond trees so there is always shade if you like.

Paradisus Princesa Del Mar: Standard Quiet Resort

I would say that this is a standard resort on a much smaller scale. This is also a quiet resort that caters more to older adults. So definitely not for the party animals. No disco! The resort grounds, facilities and room are okay. The food situation in this resort is very unfortunate. Options are very very very limited. This probably is the result of the shortage/crisis. I hope this will improve over time. There is nothing mind blowing about this resort but I would still recommend it for those w [... read more]ho are looking for a quieter resort and not concerned about food. As for COVID restrictions, I guess pretty much like in Canada, masking optional and that’s it.

Melia Las Americas: Just Ok

The resort is ok, not worth 2k per person when you can get so much more in DR & Mexico for the same price. They lacked fruit, vegetables and mixes for most booze. Do not go until the figure out the golf cart/maintenance situation. A group of 48 golfers will not be back (not my group). Cuba is taken advantage of their loyal vacationers and offering little in return.

Melia Las Americas: Good and comfortable resort

Good resort, I would like to see improvements in the rooms, when I pre-requested a room with a view and a king size bed the hotel staff said they would change rooms everyday at 3pm for four straight days. This to me was not acceptable. The al a carte restaurants were lacking for a five star there was only three choices and I found they served the same food found in the buffets.

Melia Jardines del Rey: Awesome Trip!

I spent the last week at this resort. The people who work there are awesome. They go above and beyond to accommodate all of your needs. The food was ok, not the best, but it was ok. The beach was wonderful other than the coral that had come up on the shoreline from the Hurricanes that they have had. The water was warm and refreshing. Always music playing on the beach, and the beach guys were amazing at getting chairs for you and sweeping them off. Overall I would rate this resort a 7/ [... read more]10. All but the food was amazing. The waitress Dayma was excellent. She knew exactly what we drank and saw us coming and brought it over just as we sat down at the tables. The bartender was wonderful. Very polite and well-mannered individuals. The resort is massive size and our room was down in the back corner of the resort, so everything seemed so far to walk. I have bad back and hips, so if I go the next time I will ask for a room closer to the lobby as this is where the buffet and pretty much everything is going on except for the beach.

Melia Las Dunas: Great Resort

Well kept resort, Grounds and Gardens amazing, Staff very friendly, One negative review, Early morning departure Electric Transportation broken down, No plan to help clients, especially the elderly who had to lug luggage from 2nd floor and pull luggage (some from a great distance) to lobby.

Tryp Cayo Coco: Safe Resort

One of the safest resorts in Cuba!! I have been going there for over 10 years would not even consider going to another the Tryp Cayo Coco is an excellent place for everyone. I recently left my gold earrings on the nightstand and went off for the day only realized I didn't have my earrings n freaked ! Went back to my room nand there they were right where I left them and I want to thank Juana who cleaned my room daily for her honesty she is a super person and very much appreciated ❤️ So if [... read more] your looking for an ¿ excellent hotel Tryp Cayo Coco is for you!!!!

Melia Jardines del Rey: Great time!

The hotel was nice, the grounds are well taken care of and the staff is extremely nice. Will definitely go again with my kids. The Beach is amazing and pools are very nice. Not many options in food selection or bar drinks. Lots of Rum though!

Paradisus Princesa Del Mar: Not a 5 star

Paradisus Princesa del Mar in Veradero is not a 5 star resort. 3 restaurants are closed. Grounds are unkept. Rooms need to be updated. Alcohol choices are very limited- days without wine, vodka, gin, etc. Food is terrible.We understand the situation in Cuba, but the rating for this hotel is wrong. Should be a 3.5.

Melia Peninsula Varadero: Beautiful Resort

The grounds at this resort are amazing very well kept and really nice and green. The pool and beach area lots of room we were able to find a lounger any time we went to either. However, we spend majority of our time at the beach. You can walk for miles on the beach. The staff went beyond and back to help you. The service was great. Entertainment was very good, so we never left the resort during our stay. Our room was only steps away from the beach and pool. Building 26. I feel the resort was onl [... read more]y operating at 50 per occupancy. The resort did their best with their food. There was plenty of chicken, pork, eggs and fish. Limited pasta and bread. On our last day there was no milk even at the airport for our coffee. Cuba is just started to get back on their feet for tourism. Speaking to others on that attended resorts in Varadero there was always something that the resort ran out of during their stay. However during our stay the resort never ran out of wine. We knew that food could be an issue before we booked. We have no regrets going to this resort the people of Cuba always treated us with great kindness. Only thing there was no hand sanitizer at the resort. The beach and pool restaurant the hand dryer was not working. Some of the workers wore facemask while others never wore them. Bottom line we still had a fantastic vacation which we booked seven-days prior to departure. All Canadians remember don't tip with Loonies or Tonnies the workers have no way of cashing them in for money. My spouse felt sorry for the workers and went around and cashed in her paper money for coin.

Sol Palmeras: Amazing vacation!

My best friend and I had a great time at the resort. We had an awesome room on ground floor so we could just walk out to the pool and beach right from our room! Pool was right there beach was only a two minute walk! Beach was beautiful lots of chairs never had to worry about that. Food was ok. But that’s what it is like at resorts so we expected that. Staff was super friendly, and our maid was the best! We will be coming back next year with the kids!

Paradisus Princesa Del Mar: Staff was amazing!

I didn’t expect great food but it was terrible! I think they are still trying to recover from Covid. Hardly any entertainment during the day and even the music poolside you couldn’t hear because the volume was so low.

Melia Jardines del Rey: Beautiful resort

The staff was very friendly and accommodating. The pool entertainment were awesome. Giselle was so friendly and energetic. The grounds were preparing for the winter season. By the time we left, they had everything looking great. The beach was beautiful. We snorkeled right out from shore. The catamaran crew at the beach are amazing.There seemed to be quite a bit of coral so water shoes are recommended. Delicious omelettes every morning. There was always a variety of pork, fish and chicken. No p [... read more]roblem finding food. Make sure you bring bug spray. The bugs seemed to be biting pretty bad.

Melia Buenavista: Exceeded our Expectations...

We have visited Cayo Largo 20 times over the past several years, overtime the beach has eroded and the prosperities have deteriorated so we thought we would try Cayo Santa Maria for the 1st time. In short, the hotel and staff significantly exceeded our expectations. The resort is small, but very well positioned at the tip of the island. You have 3 beaches to choose from the west, east and center of the island, so you can position yourself to your desired beach based on winds and weather condi [... read more]tions. We are beach walkers; it is a beautiful 2km walk to the next hotel on the east beach. The west beach provides a walk thru natural sea setting, lots of wildlife. There are 2 pools, very nice, very quaint, feels like your own private pool. The rooms were excellent, very spacious. Some minor wear and tear, common in Cuba as they do not have money to upkeep. The shower is OUTSIDE the room...awesome, showering under moonlight and the stars! The meals were between good and great. There are 2 dining restaurants, providing excellent meals for dinner. Breakfast, you can also order off a menu. The only critique was the buffet offering for breakfast and lunch was very limited, basically a few salads and breads. Beyond this, you could order off the menu, the options were limited, but the quality and presentation style were as good as dinner meals. We would have preferred a more extensive buffet for both lunch and breakfast. There was one evening dinner by the pool, very well done. There are no stage shows, only a small 2–3-person group playing music by the 1 main bar in the evening. If you are looking for quiet, romantic setting, this is the place. NO KIDS! adults only. The BEST part were the staff! Everyone was exceptional. We took a brief visit to the other 3 Melia properties, they are huge, noisy, kids, busy...you get the idea, Buenavista was the complete opposite, exactly what we wanted. Oh, one more comment, at the sunset beach, each evening, they had a Kenny G style trumpeter playing tunes as part of the sunset...it just doesn't get any better.

Melia Jardines del Rey: Melia Jardines Del Rey

Hotel was in a great location, rooms are spacious, clean and bright. Booked ocean view and it was worth the extra to be close to the beach. Also puts you close to the lunch buffet. Beach is nice and long for walking, and you could be far out in the ocean without it getting deep. Water shoes might be good for some people as there is some coral along the shoreline. Pool area is really nice, with a snack bar right there. At this time the a Al carte restaurants weren’t all opened but being r [... read more]otated. Really preferred the buffet though. Food was good, although repetitive, but I went for the 5star beach not the food. Wifi in the lobby works pretty good. Not ideal for anyone in a wheelchair because the paths aren’t level, although ground floor rooms would be fine for people with mobility issues. No elevators. Coffee bar was popular in the mornings. Small market right there was convenient to walk to for purchasing souvenirs.

Melia Cayo Santa Maria: Best resort ever visited

Great customer service, staff went over and beyond to help make our stay enjoyable, very clean. Have been in many other resorts but Melia Cayo Santa Maria is on the top of the list of best experiences we ever had in Cuba. Rooms are large and comfortable. Beach is very clean and beautiful. Strongly recommend this resort.

Paradisus Varadero: Good resort

The hotel was great not much water pressure in the room showers or hot water, the food was ok at the buffet not much flavor or variety a la carts we did Cuban and Italian they were both very good delicious food. Knowing about the state cuba is in did not expect much in the way of the food but expected a little better that what we had at the buffet. Beach is beautiful staff is amazing and friendly

Paradisus Rio De Oro: let's go again !

Amazing Resort ! Full Relaxation and recharging your battery ! No any covid restrictions ! Happy people are around you. Friendly staff. No highrise buildings with elevators. Not crowded resort. Most of tourists are from Canada and Germany I wish to stay longer. Cheers !

Melia Las Dunas: Great resort!

The grounds are beautiful and the staff are extremely pleasant and helpful! Rooms are outdated but they keep them clean. Big resort so some walking is required. The food is as expected. Not the highlight of the trip but they do try. They have freshly grilled meat at the buffet and fresh hamburgers at the snack bars. I found the ocean so/so. There was a lot of seaweed and the waves were rough and extremely salty. Never seen chunks of salt so big in an ocean before. My son had to see the resort  [... read more]doctors and they were fantastic.