Paradisus Princesa Del Mar: Great beach, great staff

The hotel was beautifully kept, however we did notice a few things were not open during our stay (Disco, Rock Club, some restaurants). When we first arrived we noticed not as many people were staying, but by the end of the week it felt like the resort was fuller and busier. Staff were always friendly and helpful, though we noticed they could have been short staffed at times. Food was good, we never ran out - the snack bar had limited food but we had no complaints with this since we are not picky [... read more] eaters and drinks were always available. We walked everywhere but I think if you stay in the Royal Suites you may need to call for a golf cart. If you are expecting gourmet food, I would avoid Cuba. We came for sun, sand and relaxation and that's exactly what we got. The lobby bar staff were amazing; Lazaro, Alexander, Jhosniel, Yasmany and the cigar lounge staff Jean, Yeney and Abel at the lobby was very helpful with baggage and making sure we got on our bus to the airport. Everyone was amazing and always smiling making sure we were having fun. I would come back if the disco was open :)

Paradisus Rio De Oro: Place to relax like royalty.

We stay at this resort many times . Usually in Royal service. It is worth every penny. Beautiful lush gardens. Gorgeous lobby and swimming pool over looking ocean. Clean beautiful rooms with outdoor shower. Staff is amazing will do for you anything any time . Food is fantastic. We love this place because it is quite and the beach is not busy. No loud music no disco in royal section… just peaceful. Definitely place to visit. Staff is amazing!!!!!!!

Melia Jardines del Rey: 💯 % employees and management

The employee management was Superior awesome people but the resort fails at a zero for me because the food was horrible and missing a lot of items and running out of food constantly I rate the food part a zero but it was nobody's fault as they did not have the supplies

Paradisus Rio De Oro: An Excellent Resort!

A great resort with something to offer everyone. Beautiful grounds and gardens, very well kept. A lovely beach with lots of loungers and umbrellas. The rooms are large and comfortable with a well-appointed bathroom and a large walk-in shower. The staff in all areas of the resort are the best. They are very friendly, attentive and helpful. The evening musical bands were sensational! I will return!

Paradisus Rio De Oro: Great vacation

It's been my first time in this resort and definitely not the last one. I love this hotel! The pool was clean, the beach was beautiful, the service was amazing, the other tourists were interesting personalities. Most of people who I met there were either doctors or engineers or accountants which made me think that the hotel worth paying price higher than for other resorts. The food was good, it was a standard Cuban choice of meals in the restaurants, maybe variety was even larger than in othe [... read more]r hotels, all food was fresh. Some "Covid-time" techniques were adopted and were still in use, for example juices were in glass bottles, yogurts were in small glass jars, salads and meat slices were on small plates what added extra convenience we didn't have years ago. Also, there was a Japanese restaurant where we could get some sushi. Entertainment was great and far beyond the expectations. Vasti, Annabelle, Marianni, Meliza, Dayane and everybody else from the team did amazing job with keeping everyone occupied. I've tried yoga, beach volleyball, aquatic aerobics, walks around the hotel and everything was enjoyable. The night shows were not bad, the best of them was the Aquatic Show, it was amazing! The room was clean and spacious, all equipment worked well, no complaints at all. The only issue I had during vacation is getting some bug's/fly's bites on the legs, but I got them in other resorts too, perhaps it is common to get those "marks" in Cuba. Overall, the vacation was great. I would definitely recommend this hotel to others. ------------- Not the hotel related, but there was another good surprise which came from Hola Sun and the OWG airline: we had HOT MEALS IN THE PLANE!!! That's what we hadn't had for years and it's now back. That part made vacation even brighter :)

Melia Cayo Coco: Wonderful resort

The grounds were well maintained always see staff working Staff very pleasant Close to the airport which was great Check in smooth Room spacious needs some updating though Beach beautiful and a nice pool Adults only which was great Food fair but they do have some shortages always something to choose from Lobby very nice and great entertainment Would go back and recommend

Sol Rio de Luna y Mares: Sol Rio de Luna y Mares

Just returned from Luna y Mares. It was my 3rd visit and although it is an older resort they have done a good job keeping it up to date. Pros: the view is as spectacular as ever, the ocean water warm and inviting. The pool is clean and just the right temperature. The gentleman tending the pool does a great job. The rooms have been updated with a new walk in shower, very nice! Most of the staff go out of their way to accommodate. I brought up several issues to the attention of the customer serv [... read more]ice team and they addressed them immediately. Yunoir (pron. Junoir), Gaby and Karalie were great. David the general manager is on top of things and was equally responsive to suggestions. There was quite a bit of litter and debris on the far left of the beach and he had it cleaned up the next day after I spoke with him. He also dealt with a few other issues in a timely manner. Near the end of my 2 week stay I noticed a large pile of plastic bottles and garbage in the wooded area on the right hand side just before the bridge that leads to the Paradisus. Yunoir said that they would have this cleaned up right away. I left before seeing it done, but I’m sure they have already done it. Cons: My biggest complaint is the music. Given the fact that the Luna side is still under renovation there is no quiet area at the resort, not even the furthest corners of the beach. On the right you get the renovation noise and on the left you get the music from the pool area. I tried several times to speak to Alex the activities manager to try and reach a compromise on the sound level, but could never find him and I wanted to speak to him first before speaking to the customer service team. Unfortunately, the mgrs. do not carry walkie talkie’s and therefore getting a hold of them is inconvenient to say the least. Management should either provide these devices or at the very least have the mgrs. accessible by way of a cell phone, as they all seem have one of those! Management needs to determine the maximum level that the activities staff are allowed to set for both the speakers and the microphone. One that is fair to all guests, because when you can’t even enjoy an hour or two at the pool or choose the furthest section of the beach and have some quiet moments then there is a problem! In retrospect I wish I had mentioned it to the customer service team right away. Hopefully, now that I have they may have made some changes. Overall, my stay was pleasant and I may return once the Luna side is complete. And don’t forget to tip whenever you can. They only make around a dollar or so a day, so even leaving 50 CUP makes quite a difference. At the time of my visit in Nov. 80 CUP was what you received for one Cdn dollar. It is important to note that they can’t deposit Cdn coins, so convert your Cdn. dollars to CUP’s. There is a small kiosk in the hotel that will convert your money.

Melia Cayo Coco: The best in Cuba

Excellent hotel mainly for the staff also food. Have been a repeat customer for many times and I have to say that because of the continuous service of excellence, I will continue to travel to the melia as I have been every 3 months for the past 2 years.

Paradisus Varadero: Happy stay

We loved our 4 day stay at the paradisus Varadero The pool and the beach were amazing. Friendly staff. One downside to our trip is that hotel was only about 25% filled Which was good you didn’t have to fight for access to chairs or anything… but if you were looking to meet other people would not be so evident. Other downside is the food for boring fast.

Paradisus Los Cayos: Beautiful modern resort

We were quite surprized at how beautiful this resort is. Our room was huge - two bathrooms both equiped with walk-in showers - a jucuzzi tub g- an open living space with big screen TV and walk out balcony. The resort is clean and well cared for however we did not get to experience the whole resort as a lot of it including the huge main pool was closed and a lot of restaurants as we were a week early before everything was opening with the expectation of the start of their busy season. Service  [... read more]was excellent but a lot of the staff do not speak english so we had a few hiccups there - i.e.: did not know there was a Bar or Snack Bar on the beach until our 3rd day and our last night we found the Sky Bar on the second floor - this was not communicated to us so best to do some major exploring the first day or two. The food at the buffet was not great (the same Cuban fare - rice, beans, chicken, pork) but the A la Carte food was quite good especially for Cuba. The grounds were well kept. The beach is beautiful. You have to remember that Cuba is having a really hard time right now getting everything right now so you have to expect to do without a few things - like premium liquor - some foods - and paper or cloth napkins (toilet paper is substited for napkins). All in all - the weather was good, the beach was amazing - and the resort itself was the best I have ever stayed at in Cuba.

Melia Las Americas: Will always go back

We love this resort! The people make this place special. All so kind and helpful. The golf / beach combination is amazing. The beach is large with many chairs. The food is fantastic for Cuba and their limited resources. We can’t say enough great things about this place!

Melia Buenavista: Relaxing at its finest!

Really enjoyed this small all inclusive. Food, beach, staff were all amazing, room was spacious and clean, al a carte restaurants were very professional, great menu and excellent staff, felt like casual fine dining every night! 24 hour wood fired pizza, burgers, paella was a real treat. Great for snorkeling with a reef right off the beach, felt very safe. the beach was unbelievable - three separate beaches all providing different options, including a more private area for those wishing to sunba [... read more]the in the nude...we will return for sure! Live music in the evening was excellent as well. If you want a party atmosphere, or watersports, or a large buffet, you can take the free shuttle to the other two Melia resorts, but this gem is for peaceful relaxation. Was a bit of a trip from the airport (1.5 hrs) but the bus was cool and comfortable, and it was more of a tour than a bus ride, lots of information about Cuba and the local area etc.

Paradisus Rio De Oro: Great Relaxing Holiday

We were at this resort from Nov 3-17, 2022. The rooms are spacious and very clean. Resort is well spread out and grounds well maintained. Large clean pools. dining very good with a very good variety to choose from. Staff is amazing. Met many repeat customers.

Sol Rio de Luna y Mares: 5th time here

Luna Side is under reno's right now. Mares side is now complete totally redone. WIFI in every room, lobby and also the beach. Know more buying WIFI cards its all included now. We had a great time but the mini excursions are know longer there probably because of covid.

Melia Las Dunas: Second stay at this beautiful resort.

Great hotel with friendly and helpful staff! Adequate assortment of food even for vegetarians! The rooms are large and comfortable. The only complaint is the low water pressure in shower. The beach is wonderful! I would recommend this hotel

Melia Cayo Coco: A good experience

We were pleased with our experience at this resort and no concerns from the perspective of COVID-19 protocols. There were a couple initial supply chain issues likely due to the pandemic and recent hurricane but they didn’t last and we were well taken care of, especially compared to other folks at other resorts.

Melia Cayo Santa Maria: Wonderful stay at our favorite resort!

We have been coming here since 2014 (this being our 10th time) and we totaly enjoyed ourselves. Friendly and courteous staff, cleanln rooms, beautiful grounds, excellent beach, etc.. Great place to relax and enjoy Cuban hospitality.

Paradisus Rio De Oro: Amazing Hotel 🏨

Beautiful Hotel, With great staff. Very well maintained. Exceptional management. Good food an for me, it's home away from home. I would recommend this hotel to anyone that needs to be in a quiet beautiful gorgeous scenery vacation

Paradisus Rio De Oro: resort is very good

THe Manager and Staff are very good. they attend to any issues you may have. Dining is good. Entertainment is good but more shows are needed. rooms are clean and comfortable. stay was enjoyale. will return for sure

Melia Jardines del Rey: Stay AWAY

Melia Jardens del ray should have stayed closed. It was not prepared to open. Starting from malfunctioning toilets, showers, lighting, unclean pools…there’s no end. We went for days with no bath towels, no beach towels, no napkins. They used toilet paper as napkins in the dining rooms, how gross 🤮 And, the toilet paper was recycled, it had brown spots throughout. Severe food shortages. Obviously they are going through hard times, but they should have waited until they were read [... read more]y. The only good thing was the people. They were wonderful.