The resort lived up to reputation lots of different entertainment choices high service with great staff who go beyond to make your stay enjoyable and stress free .The grounds are well maintained as well as the beach areawell maintained Rooms were clean and saw many get fixed before getting used again. .Food was good nothing special. I am not a big fan of night shows but the wife enjoyed .
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Saskatoondude -
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Barcelo Maya Caribe: All you need in the Mayan riveria
Great amenities! as an athlete the gym and pools provided great workouts. Great staff like Irene Sanche at the beach pools. Comfortable rooms
Would recommend to anyone. This was our 4th visit and hope to go back again
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Kathy 777 -
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Barcelo Bavaro Palace: Fabulous Time
This resort thought of everything when it comes to what makes a vacation special. We did book premium and found checkin process smooth and welcoming....oceanfront room stunning to open curtains and be right on the ocean! Pools that are more like small lakes weaving along parallel to the extensive beach with warm shallow water.....ample beach loungers everywhere.....water sports, and free non motorized watercraft......something for everyone. Though we are a retired couple we still enjoyed the 18[... read more] hole mini putt as well as strikers Bar with great pub food , massive tv, pool tables , bowling lanes, air hockey....and other games when a break from the sun was desired. In addition the shopping concourse is very nice with a good number of boutiques..this large central area also includes the buffet restaurants, a la carte venues , casino, and huge stage production area. Premium quests can use hydrotherapy area in spa daily for free which was wonderful to have a hot tub then plunge beneath the outdoor hydrotherapy treatment sprays...which overlooks the other pools and the beach. The gym is well equipped and free as well with classes in yoga, spin classes...Down by the beach there is daily water volleyball and beach volleyball , Zumba and water aquafit classes. The staff are fun and do a good job of getting people feel comfortable to join in. The Food overall was great, beef always tender, views from balcony’s of buffet restaurants are oceanfront......so nice,our preference over being indoors at fancier a la cartes. We did a few a la cartes but found the buffet has a great selection and if outside the view was just so beautiful.... all food was very very good......the wine not one we could enjoy.....so stuck to champagne and beer. Staff were very pleasant and easy to joke with.....mostly Spanish but communications good humoured. Totally enjoyed ourselves.....so much to do......so many things we didn’t have a chance to try........something for everyone. I highly recommend and was sad to go home
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Jenn -
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Allegro Cozumel: Terrible tesort
The buffet was horrible at every meal. There was nothing to pick from And a lot of the food was tasteless! No alcoholic beverages were served before noon! They said it was a Mexican law!
Not even Mamosa with breakfast!
Even though we paid for all-inclusive we had to go across the road to an outside restaurant to have meals and alcoholic beverages!
Rooms were very dated you could see daylight around the door in our room even when it was closed. The shower door would not close and there was a [... read more]crack on the bathroom floor!
In the seven days we were there there was only one night of Nightlife. The rest of the time the outdoor theatre had movies for kids. Nothing for adults to enjoy.
All this being said the resort was clean and the staff was very friendly and accommodating!
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Private -
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Barcelo Bavaro Palace: nice resort
They are always cleaning sanitizing which is great to see. Upon arrival no one wearing Face Masks. ,on departure all Security at Airport were wearing Masks. A British Cruise Line was denied Port due to sickened people onboard. We have trouble with all food once we leave North America even having consumed Ducorol prior to travel. Stomach aches and pain from day 2 until our return home so we will have to see a Dr prior to leaving for any future Island. Overcast and rain all but 2 days did not he[... read more]lp with our mood on a yrly vacation we hoped for sun everyday. Nothing against the resort they try to be perfect and can't control weather. Had hoped for better food from a 5 Star maybe we are too fussy. The resort is amazing other than our food issues.
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Private -
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Barcelo Maya Colonial: Good resort overall.
The first room was on the ground floor and it had a very strong moldy smell and the second one was almost the same but at least I was able to leave the balcony door open all the time being on the second floor.The room service did not clean the balcony for the entire week and it was full of bats droppings. For this reason I gave one star for the room.
Excellent service at the buffet and great food variety.
Good set up although personel at reception desk were rude most of the time except at the day of arrival. . Service and food average and again missing wine for 4 days. Shows were good with great dancers. Advertised as a 4.5 stars at booking but to me only a 3 stars.. Olkis at the supper diningroom was the most helpful waiter to guide us and answer all our questions of all the rest of the staff! Loved Varadero Cuba but will not go to this resort and will choose a 5 stars resort for sure.
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Rikki -
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Occidental Caribe: Happy times
I felt this place was great. We upgraded to premium. It was nice. The place was beautiful and the people were great. Had an amazing time. We spoke with the reception and they helped us in ever way we needed. Juan was perfect. So was all the reception staff. When we booked our excursion we didn’t the the hotel sending us to the island as it was boring after the catamaran. I think the language barrier was a problem. I went back to speak with them because there was no snorkelling which is what we[... read more] wanted with it. Because of the issues they gave us some souvenirs to take home.
We booked our other two excursions (pirate adventure and shark swimming) with Randy at the water sport shack. He was AMAZING. As was the excursions. WOW. I SWAM WITH SHARKS AND STINGRAYS. GO DO IT.
Thank you to everyone
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Billy -
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Allegro Cozumel: Above expectations
My wife and I booked a two week dream vacation. The reviews do not do the Allegro justice. There were some minor issues but stuff happens, that's life. get over it. The resort was amazing, saw some wildlife and the snorkeling right off the beach was beautiful. Unfortunately, I experienced a medical emergency four days "in" and had to leave on the next available flight, thanx to Francisco (Air Canada Rep), that was achieved. My left eye had to be eviscerated, and when I heal we hope to go back AS[... read more]AP.
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Private -
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Barcelo Bavaro Palace: We love this resort
The best thing about the resort is the number of elements that are included
The resort has everything - fantastic beach, great pools, fun poolside activities, sports and games, water park, nice excursions, tennis courts including pickle ball, spa, gym, soccer field, casino, disco, 5 nice restaurants plus the bonus wine cellars, excellent bars including the sports bar, great buffet and balcony overlooking pool and beach, hot tubs on room balconies, lobby shops, great guest services, high quality[... read more] rooms, attentive maid service, helpful transportation and shuttles on site and the crowning touch - Pete Dye golf course, clubhouse and practice area with pro shop and reatuarant
Add to this the friendly and efficient staff and you are guaranteed a great holiday
At the price it is almost impossible to beat in my opinion
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Private -
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Barcelo Bavaro Palace: Beautiful Resort
The grounds are lovely. Pools are clean. Restaurants are delicious. Staff is exceptional!!! The beach was beautiful. The sand Was raked every morning The ocean water was turquoise. Fun trip with my son and I.
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Private -
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Barcelo Solymar: Barcelona solymar
From the moment we drove up I was slightly optimistic with the bright exterior colors. My party vacationed from feb 17-24,2020
We arrived late due to flight delay. Once we checked in staff was not that friendly but tired... which we later found out the entire staff is older and exhausted.
Entertainment was minimal and I’d rate it a 1 star for rooms in hotel 2 star for Bungalow rooms 5
Pool 2 fountain broke, lights not working, no music and pool bar below service level was the pits . Re[... read more]sort had no wine for sangria drinks.
During the week the hotel
Was repainted as it went under new management!!! If your looking for a 2 star hotel close to downtown then it’s your place. If you really want service and resort feel you will have to go up the strip towards the marina if you really want a good experience. Previous trips to varadero was to the hotels up the strip and were always happy happy times.
This resort was a huge let down and recommended if you like young kids wanting to drink n party with no concern for looks and friendliness.
Food was like being at a camp :( again so sad to see everything exhausted including staff.
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Brad -
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Barcelo Bavaro Palace: Best resort I’ve ever been to
What a fantastic hotel and resort.staff could not of been anymore accommodating.Fantastic food and rooms are amazing and so clean.
Golf course is great, best vacation ever
This place was first class from start to finish.very short ride to resort, which is great after a 4.5 hour flight
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JCG13 -
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Occidental Tucancun: Better than the pictures and reviews make it seem
This was my first time to Mexico, but have visited Cuba and Dominican Republic in the past and based off those as comparison I can say this is an amazing bang for your buck resort.
I travelled with 10 guys on a bachelor's party and the staff loved us and were very welcoming and definitely aided in our daily amusement. Bartenders Max and Ismael provided plenty of entertainment along with great new drinks for us to try based on things we liked.
Armando, one of the hosts was seemingly always aro[... read more]und and was a hoot! He was always trying to get us to laugh even in times when we weren't feeling too hot from the night before.
The food was incredible at each and every buffet or restaurant! Plenty of options for the pickiest of eaters although more a la carte options would have been great since the two they had filled up quickly.
The rooms were definitely not up to modern standards in the form of style and fashion but the beds were comfortable and plenty of pillows and blankets. Our AC was not the greatest but it was sufficient to keep the room ambient.
One of the elevators were not working while we were there as it was under renovation but we didn't mind taking the stairs.
The beaches would be perfect with more shaded areas outside of the palm trees. Finally I would love to see a better maintained beach volleyball court with lines and a net that wasn't sagging significantly.
Being situated directly behind kukulkan mall was incredible incase we needed something that the gift shop didn't have.
Overall it was a great spot and I would definitely return in the future as I know this is a resort that I can trust is solid with great service and a very entertaining staff!
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Private -
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Barcelo Maya Riviera: Nice and New
Overall, this is a lovely resort. It is new and therefore, clean, sleek, modern, and large. There is a convention centre attached to this resort and while we were there - there was a pharmaceutical conference that came in for a few days. They were not disruptive, but they were noticeable in the dining room as they were a large group.
The resort has a more corporate feeling to it rather than your more traditional Mexican resorts.
Our constructive criticisms would be to explore some improvem[... read more]ents on the wines that are available. The all inclusive wine options were not that good and therefore, you have a take away of almost having had a wonderful meal, but it is marred by the poor wines that are included. You do have the option of purchasing better wines - but our expectation is that there would be some nice all included wines.
We stayed in an ocean front premium level room and if we wanted a bottle of wine in our room there would be an extra charge even though they advertise 24 room service is included. The room service is included for food or a glass of wine, not a bottle.
We are not big drinkers but premium all inclusive with a private hot tub just seems like a bottle of wine should not be a challenge.
You are limited to one towel each.
The temperature in the rooms are limited to the lowest setting of 21.5C. It felt much hotter than that in our room but there was nothing we could do about.
I understand the concept of cost controls and appreciate that there are no loud drunks at the pool so that is a good thing, however I couldn’t shake the idea that while it is advertised as an exclusive resort with a premium level, it felt like it was run by accountants trying to provide the minimum they could get away with. I believe their cost controls have crossed the border from frugal to cheap and they have lost the concept of focusing on the customer.
They have saved money by closing the main place to get lunch (only one buffet in the resort) until 12:30 every day.
They saved money by having no food or drink service at the beach.
So to the accountants, please give each other a high five for saving a $100.00 and losing a customer. Your books can only show you the profit made from the price the guest paid vs the costs they incurred. You will have no idea about the losses you will incur due to the customers you loose.
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Ryan&Missy -
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Occidental Punta Cana: Take interest in this resort!
We vacationed at the Occidental Punta Cana resort the week of February 7, 2020 to February 15, 2020. We were blown away with our experience at this resort, and would highly recommend anyone looking, to take interest in this one. The resort was clean, well maintained, and the staff provided exceptional service! We didn’t have a single issue during our entire stay.
The food was amazing! It didn’t matter if you were attending one of the restaurants, or going to the buffet, or stopping for a[... read more] late-night pizza or taco! The options were endless, and everywhere was a hit. If you plan on visiting the main buffet restaurant, keep an eye out for Alejandro Lopez. He’s an amazing waiter! He was very attentive, always pleasant, and was an instant favorite of ours. He was always on top of replenishing drinks, checking in on us and provided exceptional service. The main buffet will not disappoint. There is a great selection of fresh dishes, for the brave and the non-adventurous. The staff were always replenishing the food, and with the amount of traffic in there, it was very clean and tidy. Make sure to try the fresh omelets, they were mouth-watering delicious – and made to your liking, by another awesome employee who was always pleasant and friendly. I must also commend the decorations displayed on Valentine’s Day. There were statues carved out of fruit on display. Everything was elegant, topped with valentine themed desserts.
We had an amazing woman cleaning our room for us. Joselyn Z. provided exceptional services. She learnt our routine and worked around us by cleaning later in the day, without us even asking. She always left fresh towels, and lots of water. We were never without amenities. She did extra little things which brought her services beyond our expectations. We couldn’t have asked for better!
The best part was being able to kick back and relax. Pool time was a favorite, as Santos Castillo was a delight. He is a bartender at the main pool and would get everyone laughing all the time. He remembers his customers well, and most times had your drinks ready before you even asked. He made you feel memorable by seeing you around the resort and stopping for a chat and bringing you a drink. He made the experience so much fun with his bottle balancing acts, and sending your drinks gliding down the counter into your hand.
I was also blown away with the amount of languages the staff could speak. Many introduced themselves using 4 different languages. We are fluent English and French. Some reviews had mentioned language being an issue, but this was not our experience at all. We were able to communicate with minimal difficulties, if any, and we learnt some Spanish as well.
If you are looking to kick your feet back, with some fun entertainment, this is the resort for you. They have different live entertainment each night, as well as different activities throughout the resort. There was never a dull moment, and we left feeling refreshed. It was the stress free holiday we were longing for!
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Private -
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Occidental Punta Cana: Felt unsafe
This was our first trip out of the country and I can’t say I’d recommend this resort to anyone but I have no experience with others. You are constantly haggled to buy things and made to feel horrible when you dont comply, there was a ring of sex traffickers on our resort. The drinks were very watered down. The food was very bland and undercooked. The bathrooms were dirty.
Beautiful beach other the being hounded the whole time. I wish I could say better things but it just wasn’t what I [... read more]expected at all.
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DavidArab -
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Occidental Tucancun: Great week!
I go down south every year but I usually spend more money than I did this year. I got to this resort without having very high expectations but I was amazed! The food quality was the biggest surprise and the staff were incredible. The resort itself was also super clean, I would definitely come back again!
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Dan & Susan -
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Barcelo Bavaro Beach: Amazing Beach
We've traveled here twice now and we can honestly say they it was even better than the first time. Food and drinks were great but you can't beat that gentle warm breeze the runs day and night. All the restaurants were unique in their own way. La Brisa on the water front was probably the favorite for lunch and diner. Best burgers ever!!!! Best view ever!!!
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Private -
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Barcelo Solymar: Amazing resort-NOT ANY MORE!
Went to this hotel 5years ago, and was great. Decided to go again this year in February and I made BIG mistake. Hotel is worn out, rooms need to be upgraded,old beds, old mattresses, tiles failing from walls in washrooms, rusted buth tabs. Hallways in the hotel had bad odor stinks like washrooms. Food for breakfast no complain, but to get omelet or scrambled egs wait is 15 min. in line. Lunch and diner they served the same food or what ever is left over from lunch they put back for dinner.They w[... read more]ore doing surveys every week from the guest in the hotel and I thin they got very negative feedback.
The only good thing for this is hotel is the beach and the location, center of Varadero close to all the bars, restaurants, clubs, stores and fleamrket, all waking distance.The hotel definitely is not 4 stars as advertised on some web sites.