Platinum Yucatan Princess: Annual Girls Trip 2017 Edition

First and foremost, I will start by saying that the resort is beautifully decorated and the staff are wonderful. (except for our Sunwing Rep Berniece who was exceptionally rude). My issue with this resort is that we paid extra for a"Platinum room". which mean that yes you are closer to the beach but who cares when the beach is so awful. You cannot swim without water shoes and /or tripping over massive rocks in the water. Just be aware that when you are booking "Platinum" at this resort, you will [... read more] not be getting the lovely beach beds or additional "Platinum only" lounge amenities that are available at other Princess resorts. The quiet pool needs some attention and there were MINIMUM 5 people with cut feet and injuries because it needs maintenance. The food is very good. The drinks are very good. My biggest issue is that when I book PLATINUM i expect it to be the best of the best on the resort. I did not feel that my comments were taken seriously by the front desk staff and the Sunwing "Rep" (she is not a good reflection on your customer service BTW Sunwing) and when I asked about upgrading to a double swim out, they wanted to charge me upwards of $500 CAD BUT then said that the resort was over booked and no rooms would be available until 2 days later. This was simply not true as we were told by several staff that the resort was quiet and many rooms on our floor were empty. Look, the resort is beautiful if you have never been to a true platinum quality resort, but when you have expectations of getting platinum amenities and get lipstick on a pig, its more than a little disappointing. I work hard for my vacations and I have come back feeling very disappointed. I will never stay on a Princess resort again and will likely never book with Sunwing again, even though I have travelled with both many times. Again, the property is nice, food is good, staff is amazing, but if you go on a hot vacation to enjoy the beach, this is not the place for you.

Iberostar Selection Paraiso Lindo: Great family vacation!

My husband and I and our 7 year old son spent the week of Nov 25th at the Paraiso Lindo and were very impressed by the grounds, beautifully landscaped. The room was clean but could use some updating. The best part for us about this resort was the Kids Club. Our son didn't spend a lot of time there because he mainly wanted to swim in the main pool with us but because they had a very detailed schedule of activities that were happening for specific age groups throughout the day, he could pick and c [... read more]hoose which activities he wanted to do. The kids also got to perform in a show each night if they wanted to. The staff at the kids club were great, so good with the kids. Buffet was ok, lots to eat if you're ok with being a little adventurous. I found it a little annoying that when we would go to the buffet, that the staff would be quite pushy in trying to get you to sit in their section. (they learn very quickly who the 'tippers' are) Overall, great resort and we would go back.

Sunscape Puerto Vallarta: Mediocre resort

The hotel was ok. The rooms were a good size. Beds were old and uncomfortable. We asked for a cot because we had two children and they brought in a 3rd bed. Had no room to move. Food was absolutely awful, they only made 3 waffles at a time. No bacon. Undercooked sausages.

Iberostar Selection Playa Mita: Iberostar

We travel 2 times a year to hot destinations. This hotel I would rate as a 4 star. Considering what we paid I could not justify the cost for what we got. We have been to so many Mexican resorts and sadly this one I would not visit again. We had a great time however the cost on this one, I truly was expecting more.

Grand Decameron Complex Bucerias Trademark: Amazing family friendly resort

Really amazing family oriented resort. The animation was great, entertainment team really worked hard. The beach was awesome. Very friendly and helpful staff. We are going to this resort next year again.

Sandos Caracol Nature Resort and Water Park: Let down

This hotel is very geared towards families and kids. I would not recommend this hotel for young couples or singles looking for fun activities. The beds are extremely hard and gave me a very sore back after 3 nights. The staff was unable to help me with the situation at all. The resort is very large and requires walking a lot, especially if your room is in the adults only section. I will not stay here again.

El Cozumeleno Beach: beautiful clean resort

My experience at el cozumelano was amazing. The staff was polite, kind,helpful,attentive and always pleasant. The hotel grounds was always sparkling clean. The rooms was cleaned everyday and bed made beautiful. There was always a staff member to call on if you needed something. The food was amazing and there was always tons. If something you wanted was not there and you asked staff for it they would find it for you.

Grand Decameron Complex Bucerias Trademark: Great resort, highly recommend

Everything is great about this resort. Easy to get around, always lots of pool and beach chairs and no waits for food. Did not care for the reservation method for the La Carte but works for them. No beach or pool services however lots of bars just steps away. Staff were all great

Hilton Vallarta Riviera Resort: amazing resort

we can't say enough about our two week stay at the fiesta americana . it's a beautiful resort and very well kept . the resterants were all very nice and the food was excellent .our room was very well kepted . the pool and beach areas were very spacious and well kepted too. we will definitly be returning to the fiesta americana. thank you for a wonderful holiday .

Playa Los Arcos: Amazing hotel

Perfect location. The Beach fun so close and staff to set you up. Yes the hotel is aging they seem to be working all the time. Our room was clean, beds were comfortable, really comfortable and clean. Fluffy bath towels. Fantastic maid. We got everything we asked for. As I said need to spruce the rooms up a bit ..food was good ..drinks were awsome..nice pools. Could of used 2 working elevators!! The amazing ..amazing thing is the staff!!

Ocean Coral Riviera Cancun: A real gem!

Ocean Coral and Turquesa was beyond our expectations.Really liked this resort; cozy and easy walking,no trolleys! All buildings right next to ocean,beautiful beach and water deep enough to swim in, no sand bags like other resorts.Wished we had a few more days! Ten days would be great.Staff and food excellent.

Bahia Principe Explore Tulum: Best Bahia Resort I've visited

I've been to several Bahia resorts around the Carribean and this one was the best thus far. The food was great, the grounds were clean, the rooms were well kept and clean, and the service was top notch.

Las Palmas by the Sea: I like this resort,have been here before, very good value, just never had the negatives before!!!

Everything about this resort was exactly as expected with the exception of arrival, booking in and the room we had the first night. Checking in became a huge problem, despite having three requisitions for the transat flight and the room the desk said they were not correct??? Don't know why or what was wrong, My name was right there in their computer for the appropriate days, they said we would have to wait till they completed the crowd check in and then they would verify my reservation, I sort o [... read more]f lost it, I had payed for this trip more than two months ago. We finally got our room, dark dingy in the corner, security lock did not work, door did not fit properly, toilette seat was broken, bathroom was not clean and there were no towels and it turned out there also was no hot water. After more aggravation, we were move the next day but we did not receive keys to the room till mid afternoon so we had no place to go and they moved our luggage so it was also unavailable to us. Fortunately things improved for the time remaining. .Interestingly not once did I hear any apology or even concern for the problems they had caused!!!!!

Excellence Riviera Cancun: Excellence is EXCELLENT!

Our trip was amazing- very plush experience. Loved the location. The rooms were great, food was exceptional. We were entertained with great music and a "funny money" black jack night. Service and staff were great .....what else could you ask for? Would return to this resort hands down one of the best!

Sheraton Buganvilias Puerto Vallarta Hotel: Nice resort

very nice hotel . at night too loud the music too many drunk people. in the pool big problem for the children and adult.........everyone smoke like a chimney. food is good ,staff friendly. As all the resort they will invite you for a presentation of time share.

Bahia Principe Escape Sian Ka'an: Amazing!

The Sian Ka'an is a fantastic resort! Not a single complaint... staff are incredibly friendly and always available to help. The food is great... not only in the al-a-cart restaurants... but the buffet and snack bar as well! A great deal of variety on the buffet with plenty of options. Staying at the Sian Ka'an gives you access to all 4 of the resorts in this compound... you can book additional al-a-carts at the other resorts if that is your preference. They all look great, but the main bene [... read more]fit of the Sian Ka'an is that it is an adult only resort! There is a private area designated for Sian Ka'an guests at the beach, and chairs/umbrellas seemed plentiful. The trolley system is quick and reliable, and easily transports you between each resort, the beach or the casino/shopping centre. I would only point out 2 items that are not necessarily negative... just worth noting so you are aware: 1 - snorkeling along the entire beach is not great... the water is clear and you will see the occasional fish... but not much coral to speak of.... if you really want to see some of the great coral and sea life... you will need to take an excursion. 2 - the Sian Ka'an is located in the jungle... it is beautiful and the foliage is thick and lush... but it results in mostly shade... trying to find sunny spots around any of the 3 pools meant having to move your chair to other areas around the pool throughout the day. Overall still a fantastic resort and we are already planning a return visit next year!

El Cid Resort Castilla: Good Resort with Fatal Flaw

$210 CA. to connect three devices to the internet for a week! that is what we were met with when we checked in. This can be avoided if you accept free internet as a gift when you attend the Vacation Club Sales pitch on your first morning. This is not a high pressure sales routine though, so you need to decide what your time and internet is worth to you. The resort is situated primarily along the beach but a bridge across the road takes you to a quiet pool, tennis, a very good gym and a lane p [... read more]ool and two more restaurants. All are accessible to all inclusive patrons. The pools on the beach side have constant music and activity during the day. There are water slides, water falls, a jump into the water from fake rocks, a kiddie pool and a swim-up bar. The hotel hosts a Teen Club and a Kids Club. There is only one bar in the lobby of the hotel for evening drinks, no space outside along the water to enjoy a romantic drink for two while watching the ocean, unless you go the restaurant there and pay as it is not included in the all inclusive. There are bars, restaurants and discos close to the resort. The al a carte restaurants are very good and during our stay, last week in November, were very accessible. All that is required is a quick phone call from your room, no lining up each morning to obtain a ticket is required. The buffet offerings were average (or less) but we enjoyed the occasional al a carte breakfast. Over all the resort won us over during the week as we began to forget the exorbitant internet fee and enjoy the enhanced facilities on the quiet side. The staff were all excellent and very accommodating.

Iberostar Selection Paraiso Maya Suites: Awesome Resort

The resort in general is in immaculate condition, from the rooms, the always clean and manicured grounds and surroundings to the very entertaining shows and other resort services. The golf course is championship caliber. But most of all it is the service of the people that works on the frontline that made me fall in love with the place. They make you feel important and like royalty .

Blue Bay Grand Esmeralda: BB has exceeded my expectations

Having only 10 days of my vacation left after a very tumultuous November I wanted some piece of mind to relax alone on a decent and affordable Mayan Riviera resort. It was pretty much the last minute choice through my fave Tripcentral gate. The flight by Air Canada Rouge was smooth, transfer included and short, check in and bell service professional. The layout of the resort is hard to apprehend at first, depends which building you stay at and how late your flight was and how tiered you are. Adv [... read more]ice, just sit down and relax at Black&White bar, pick up your frequent train to the beach area to get acquainted to the resort and the next day you'll walk the rout in 5 min with close eyes. When they finish renovation of a small pull with a bar close to the buildings remote from the beach area (it's almost done) the resort will gain another half of the star. The beach is nice, the bay is a bit shallow, but I've seen much more shallow on PEI :) To cut it up, just wanted to say Thank You Very Much to Martin, who was taking care of my room service, Irma a concierge at Bonampak who has changed my a la Carte reservation in a flip like a magic to SeeFood and have always had a smile I won't forget, and of course Willy, in Di Rossi restaurant - try his grilled mid-rare salmon in cranberry souse prep in red wine. Delicious! Mexican a la carte was awesome too, I forgot the name of the guy, probably too many Don Julios :)... Don't miss Grand Parade on Thursdays, it's like Rio in Mexico! Show cast was awesome, they have some great dancers. I already miss you, guys! Lexa

Royalton Riviera Cancun Resort and Spa: Loved everything

I did not expect this place to be as nice ad it is. Loved everything about it. Buildings design, rooms ,pools,the buffet, the food all awesome. Beach is great, people are friendly. Definitely would like to return.