Paradisus Cancun: Very relaxing, spa-like experience

Room service is great. Mattresses were too sift and air conditioner was blowing on us at night but size of rooms is good, and it was cleaned and checked twice a day. We were greeted with very nice bottle of tequila and fruit. Another day we got a nice bottle of champagne as a surprise. Overall environment is very relaxing . The way they say hi to you with smile and holding Palm on their heart is amazing. Kids and babies club is excellent. Our daughter liked it a lot. We were bothered by noise  [... read more]from the shows when we went to bed early, these were very loud as they are inside of hotel. Shows are okay, standard not the best attraction. Service in restaurants is great, staff is amazing everywhere and very attentive to all your needs, and you are always greeted as a friend-feels like management really cares about guest experience. This comfort feeling doesnt leave you since you get off the van and till you leave. Food could be better quality but you get huge variety and can always find good for every taste. Amazing view of the beach , right at the door step. One of the longest beach area amongst hotels in the same areas. Lots of cabanas. Very windy with waves but water is turquoise and clean .Water in pools was very cold especially in kids pool. Pools are all deep. Overall very relaxing and good experience. We stayed in one of the best Paradisus Reserve in Punta Cana but guest service experience there wasn't even close to Paradisus Cancun..

Selection Riviera Cancun: Great Resort but beware of all the up selling

Loved the following - the staff and the service they provided - the resort is awesome, very well maintained, very clean, they do put a huge effort in making sure everything is perfect - the food is awesome everywhere. My favorite restaurant was Tapas - great beach Very disappointed with - the fact that a lot of activities are not included that I would expect for the price we paid. If we had paid $1000 ok then yes, maybe charge me for certain events but since this is not a cheap I expect [... read more]ed everything to be included. They had suppers on the beach (not the candlelight one, a group one were it was $150 american. Had a coffee shop where you had to pay for coffee and food on the resort. The house wine was very cheap and they kept giving us wine list to pay for a decent wine. Unfortunately even though it was a great resort because of all the nickle and diming I would not recommend it.

Riu Flamingos: Great time!

The resort is beautiful, clean and quite big. The rooms and bathrooms were well kept, and I have very high, specific, standards (some would say princess) when it comes to this. We did ask for new sheets as there were random hairs (assumed to be from the house keepers) but they came up and changed them very quickly. Staff was great although many don't speak english apart from the lobby staff. I was a bit worried seeing theft complaints but honestly, why would you do/expect things that you wouldn' [... read more]t normally at home. We simply left the DND sign up the entire trip and requested things needed while we were present. NO issues. Drinks and food were great too, buffet has the better variety IMO. There is an Asian restaurant behind the Mexican one that many seemed to not notice. Beach has darker waters but many told me it's due to the season and obviously this has nothing to do with the hotel itself. ATV tour is highly recommended. Take a 10 minute taxi ride to the nearest city or I found out later you can WALK along the beach to the same market.There is an AMAZINGG restaurant that you MUST try "Seafood the Fat Boy" I wish I found it sooner. Street level is hotel after hotel so for those who like to explore you would need to take a cab out further or walk along the beach. If looking to party in the city, we took a 40 min cab to a club called Mandala. Beautiful club and fun, safe, vibe. Overall amazing trip, left too soon and I would definitely return!

Krystal Grand Los Cabos: Could be so much more :(

The "deluxe" rooms are really just 30 yr old timeshare units across the street from the resort or facing a back alley. We refused our first room which was across the street from the resort. Our second room had bare wires hanging out the ceiling, did not have a balcony, and the only windows looked opened to the walkway along all the rooms. Our 3rd room was a new room that over-looked the ocean. This was a very nice room. There is a lack of staff and training in the restaurants and mgmt needs  [... read more]to stick to the open/close schedules for these restaurants. Most or the restaurants do not take reservations, so you need to line up when it opens at night and hope that you can get a seating before 9:00pm. Also, we did have a reservation for the one restaurant that accepts them but found it to be closed for the night when we arrived. On the plus side, the grounds and new rooms are beautiful, and the pools and bars are great. The beach is nice, but the water is usually quite rough.

Dreams Riviera Cancun: Great resort

A great resort in all areas! The food was great with lots of selection and lots of choices to eat. Very clean and well kept up resort. Rooms are spacious and maid service during the day and turn down service was impeccable. Lots of bars everywhere you walked with great selection of drinks. Bar tenders were great and most remembered what you drank and had it ready before you reached the bar. The only down side is the resort is trying to go smokeless and have limited areas to smoke but really only [... read more] enforced in lobby area. It was the talk of a lot of guest there and I do my research before I book a vacation and there was no mention of this including westjet vacations. If I’d known I would of booked another resort. Hallways are loud because of tile floors but this is common and if you are a light sleeper as i am bring ear plugs!!! Other then that a truly great resort. Will I return no but only because of there smoking policy

Dreams Jade Resort and Spa: Fantastic Vacation

We recently celebrated our 35th wedding anniversary at the Now Jade and we had a fabulous time. The resort is beautiful, we had a junior suite overlooking the pool and beach, and the restaurants were great. Can’t say enough about the people looking after us, the service was incredible . Special shoutout to - Moises, the pool concierge, who made sure we had everything we needed at the pool. The poolside staff who catered to us every day, especially Ivan & José, who made sure we had refre [... read more]shments at all times. Ceci, pool entertainment, who stopped by to chat. Enrique at Castaways who took care of us at lunch and Leoncio & Armando at the Carnival restaurant who took care of us at breakfast. Francisco at the lobby bar. Abraham who came by every dinner to make sure everything was ok and Felix, the Manager. The highlights of our week included a romantic dinner in the garden with the 3 Tenors was fabulous, watching the Buffalo Bills game on the huge screen in the outdoor lobby, the haunted house for Halloween was incredible and our dinner in the VIP room at CinCin.

Hilton Vallarta Riviera Resort: Fantastic Resort and Staff

Upon arrival walk into beautiful lobby to fantastic view of ocean set the tone for a great vacation. The staff went above and beyond consistently ensuring we had a great experience. Food was great and good selection. Entertainment top notch, not sure why but attendance not the greatest. All I suggest they missed some good shows. Great selection of bars. If you're going for the beach maybe not for you.

Riu Caribe Cancun: Wonderful resort

We stayed here from Nov 22 to Nov 29 and it was absolutely amazing. The Resort itself was very clean inside and out. Great pools and the beach was fantastic. Not huge by any means but very beautiful with incredible sand and water.. The food selection was fantastic and the staff were just as incredible. I would definitely recommend this resort.

Grand Palladium Colonial: Beautiful Mayan

Nothing I am going to write will take away from the beauty of staying at Grand Palladium Colonial ! We booked well in advance to have a second floor room so as to leave our door open at night because we don't do well sleeping in air conditioning , but we were placed on the ground floor even though there were rooms available above us not in use . Our room assignment was made out without anyone looking at it and the person refused to make changes . This was reported to the manager who promised [... read more] to correct everything and look into the matter . Pedro , the front desk manager , offered to move us but four days in we opted to stay where we were rather than have the upheaval !! Our travel agent DID NOT inform us that Sunquest Vacations has no rep on site and therefore we had to make our own plans for excursions etc . I had to e-mail to Sunquest for our pickup times which we finally received only to have the bus run late and we barely made it to Cancun Airport by boarding time !! The beaches were great as always , the food very presentable , nice location on the Mayan Riviera . Not sure about our next vacation as the choices are numerous !! Trips like this are very expensive so please everyone make the traveller your top priority !!!

Ocean Riviera Paradise: Great holiday!

I have been to playa del carmen numerous times and this was my first time at this resort. It was fantastic. Plenty of loungers by the beach and a great piano bar with a variety of different musical artists each night. Resort was clean and enjoyed the adult only pool in the el beso section.

Dreams Huatulco: 5 Star resort all around. Amazing and beautiful place.

This is my second time to Dreams Resort, Huatulco and I wouldn't hesitate to return. This is a beautiful hotel, very clean and the service is great. I've been to all the al a carte restaurants and the food is awesome. I love the fact that you don't have to wear a wrist band all week and you don't need reservations for the al a carte restaurants. All the pools are kept very clean and we enjoyed the water aerobics. We also did a little bike tour and learned about the outlying hotels and t [... read more]heir history. We chartered a private boat (through Jesus on the beach) for the 7 bay tour. He was very respectful and a lot of fun. I highly recommend this resort.

Dreams Huatulco: Amazing place to stay!

We spent one week in this paradise. Grounds were lovely and manicured, someone was maintaining the grounds daily. The outdoor beach/pool area was constantly being cleaned by staff. Hotel room was clean, beds were comfortable, good sized rooms. Food at both the buffet and restaurants was top notch. We especially enjoyed the Asian restaurant. Beach craft (kayaks, paddle boards) were in good shape and felt safe. We also took advantage of the bikes. I would suggest that they buy a wrench so  [... read more]that they can adjust seat heights on bikes, but other than that, it was a fun, free excursion. Staff could not be more friendly, helpful, pleasant. And the weather was everything we had hoped for...constant sunshine, about 25 degrees consistently during the day. The day entertainment group was fun but not overbearing. I appreciated the fact that even though this is a family oriented hotel, there were 2 adult pools, one very quiet and one that was more lively.

Iberostar Selection Playa Mita: Good place to recharge your batteries

This was our second time at Iberostar playa mita. From the beginning the hotel stuff made us feel special, VIP even! The room was clean, the fridge was stocked daily with plenty of water, pops and beers. The food in the restaurants was well prepared but a bit salty to our taste. However, with plenty of choices we always found something to enjoy. Our special thanks to chef Aldo who personally cooked my steak for our 38th anniversary! At the pool area, never a problem to find lounge chairs [... read more]. It was somewhat disappointing to see dirty ( birds poop) mattresses in the morning. Would be great if the stuff cleaned then early in the morning. Other then that no complaints! We had awesome time and would definitely come back!

Riu Cancun: Beautiful hotel best view!

Hotel was excellent, food and service were great, highly recommend this hotel. Very modern and clean. Every room has ocean view. Hotel location is great, which allowed us to take daily walks in the lively city. Great trip!

Moon Palace The Grand Cancun: Conflicted

This is the resort we got married at this year and went back 6 months later and we love the resort but continue to be disappointed with the customer service. We planned on becoming a member and now we don't think we would return. Every time we go, there is something new under construction that we were not made aware of.

Grand Sunset Princess: Beautiful Hotel

This hotel is so big and beautiful I was amazed! I would strongly recommend it to other travelers! The cleanliness and service of the staff was incredible and made our vacation effortless. Food and amenities were also enjoyable! I can't wait to go back again :) Two thumbs up and five stars in my books.

Ocean Coral Riviera Cancun: Nice place

The hotel is clean and well maintained, the beach is very nice. The room was spacious, but had an unpleasant smell, either caused by moisture or by chemicals used for cleaning or may be pest control. Buffet was great, but a la carte restaurants were a little bit below expectation in terms of food choice. Little Creperie and Sansai exceeded them, though.

Dreams Riviera Cancun: Not as great as Expected

Overall the food was good and plentiful. Some of the higher end items from 18 months ago were no longer offered—tomahawk steak and Greygoose as examples. The pool areas are small overall and the infinity pool was partiallly blocked off for renovations which included the swim up bar, one of the restaurants and a set of washrooms that made it very inconvenient. The rooms have an open concept washroom which is not ideal when sharing with older children. Zero privacy. Also beds were doubles and [... read more] not queens which makes sleeping a challenge. The grounds were well kept but it is a smaller resort so in general too confining for us. Overall the staff was great so no complaints there. A lot of better resorts to go to for the money. Will definitely not be back.

Secrets Vallarta Bay: Great Week Away

This hotel is a great spot located very near to Puerto Vallarta downtown. While on the same property as the Now Amber, there is great division between the two and we never saw any children (Secrets is adults only while the Now is for families) in our week's stay there. Food was great with our favorite being the French restaurant. Finally the Preferred Club bar has great top shelf liquor with great service. Thanks for the great week Secrets!

El Dorado Royale: Five Star all the way

I was blown away at the quality of the made to order gourmet food. The Canadian Beef Culinary food was bare none the best we have ever experienced at a resort. The staff were friendly and attentive. Loved that the resort has their own greenhouses. Rooms were lovely and we were surprised for our 30th Anniversary with Champagne, a sign on our door and roses petals on our bed. Our only disappointment is that the ocean was not swimmable. We do understand the why behind it and know in a few years [... read more] this hopefully won't be an issue. We will definitely be going back!!