Royalton Hideaway Riviera Cancun: Awsome Resort

This resort is perfect for someone who wants to stay only at the resort and enjoy the beach, restaurants, and simply relax. The airport is only 30min away - makes for a very quick trip to/from the resort. The adults only section is perfect ... great service, and great food. The beach is steps away. The ice cream & coffee shop on site is perfect .... great selection. Also, we booked with Brenda Melo, she was a great help. Highly recommend talking to Brenda. Have fun!

Akumal Bay Beach and Spa Resort: Outstanding!!

We were at Akumal in October for a friends wedding ,and it was simply amazing . We watched baby turtles hatching every morning and night, there were staff there constantly watching to ensure they made it safely to the surf. The beach was clean and groomed daily, there were plenty of fish to see while snorkeling . The staff was always helpful and courteous , the maid service was top notch our room was always clean and made up. Our room, was big and updated ,it was on the bottom floor in bui [... read more]lding 4 we had a balcony that we could walk out to our own swimming pool a bar and the ocean was just steps away . As for the food ,the buffet had all kinds of different choices, and the a la carte restaurants were all different and all great. love, love, loved this resort . I would absolutely recommend this resort

Park Royal Beach Huatulco: Loved the Hotel and Staff

This is a smaller resort, across from the ocean. The rooms are large and clean. It has ten stories, built into a hillside. There are 2 main pools, one on the seventh floor and one on the beach. Most of the activities are on the beach. They have carts, constantly going between the beach, and all floors of the hotel. This is instead of an elevator, so it takes a little getting used to, but there was little waiting. We were quite surprised to walk in our room , on the fifth floor, and find a large  [... read more]suite, with an ocean view. Staff kept everything very clean. The outdoor balcony was huge. This is not a 5 star hotel, but if you are looking for something clean, comfortable and friendly, you can't go wrong..

Dreams Puerto Morelos Resort and Spa: Wonderful resort

The hotel was amazing , the rooms were spacious and very clean, the grounds were beautiful, the staff were so friendly and the service was impeccable! All of the wait staff and entertainment staff went above and beyond! My only complaint was that the beach wasn’t appealing to swim in, but lovely to walk along !

Dreams Puerto Morelos Resort and Spa: Amazing Service

Service, Service, Service. Great food at all restaurants!!!!! Loved the Italian and the Asian restaurants. I travelled with 5 family members and we all loved it. The food was fantastic, the service at the pool was amazing. The entertainment staff were awesome. Grounds and pool area were clean and very pretty. Rooms are huge. Charlie, Estephany and Dylan at the pool were so friendly and fun and provided constant entertainment. Amanda and Delma provided the best service at a resort [... read more] pool I've ever had. Arjel at the ocean bar remembered our names and drinks every night and would go out of his way to get all the ingredients he needed to make us a perfect drink! LOVED the football games televised outside with warm blankets and constant service....soooo much fun. My only negative for this resort would be the ocean. It is not the beautiful blue you would expect in Mexico. It is very clean but rocky and weedy.

Riu Flamingos: We give it 2 stars

We have stayed at RIU HOTELS 7 times in the last 5 yrs. Don't get us wrong it is a beautiful resort. Our problem is with customer service, I am writing this while we are still at the resort. On Monday night our night of arrival the stair lights were out and we had 4 flights of stairs to walk up. On 8Thursday night we went down for dinner only to find the lights out again. This time I fell down hurting my back in pure darkness. We made our way to the front desk to make them aware. The lady asked  [... read more]if I was okay. I told her it was sore and they offered to call a Dr. Was told the cost would be a $100.00 to see the dr. We told them it was because the lights were out, they were gracious enough to offer us $20.00 off the cost of seeing the dr. There has not been one call or knock on the door to see how I am doing. Loved staying at the RIU's but this is our last time as we now see them as wanting your money and not a care at all about your health. When we checked in with the SUNWING rep regarding our flight home, we told her about the incident. She got right up and took us over to the Public Relations lady for the resort only to be told the same thing $20.00 off to see the dr. Kudos to SUNWING for this rep, She called us later stating she would issue us some vouchers from SUNWING as she felt RIU was not doing anything On another note someone had thrown up out a second floor window on the stairway that was there Monday night and was cleaned up Friday morning. This is the only RIU resort where we have noticed the reuse of food, last night chicken in the Italian ala carte restaurant is being served for lunch in the buffet restaurant. They allow locals to come in and use all facilities making it extremely busy,and they all get treated differently then the guest. The line can be busy at bar,but they are looked after first. On Sunday it was packed with them and the pool entertainment didn't even bother speaking in English. They allowed kids and babies in the adult pool, the babies not wearing diapers and kids jumping everywhere. Talked to a lot of other guest and their main compliant was AIR CONDITIONING not working and not being able to get another room for 4 days,and it was super hot there

Occidental Costa Cancun: Beautiful!

We loved this hotel! It’s a smaller and easy to get around resort, small yet beautiful beach, rooms were immaculate and up to date and the staff were so friendly! Wifi was very difficult to access even after paying for. Lots to do around the area and we loved the nightlife close by, the staff ensured that we had easy access to transportation. I would definitley come back to this resort!

Bahia Principe Explore Coba: Amazing resort

The wife and i just back from the best trip we have ever had down south.we have been to many other resorts and this place by far was just amazing.the food staff drinks everything was top notch.only downside was they are under staffed at the bars but they are pretty quick still.we only been back 1 day now and we have already booked to go there again in may of next year

Grand Riviera Princess: Grand Riviera Princess

We enjoyed our stay at the Grand Riviera Princess; for a large resort, it was very cozy and most of the food and the service at the restaurants were very good, and the live entertainment was excellent. The room was nice; we did have to request some essentials a couple of times but they always followed up quickly. We have never been to an all inclusive type of resort, but I would definitely be back for another visit to this one after I have seen pictures of some of the other ones in Mexi [... read more]co. The only thing that I was hoping for was an outdoor Jacuzzi tub, but did not see one.

Ocean Riviera Paradise: Great Resort

Great Resort! Would definitely go back! Staff were pleasant and helpful. Clean rooms and common areas! Food was amazing. Great entertainment and definitely caters to all ages. BEWARE of time share pp in the lobby at check in though. Otherwise it was a great time

El Dorado Royale: Royal Treatment at "El Dorado Royale"

We have traveled to many resorts always 4 or 5 *. El Dorado Royale was simply wonderful, the food was truly gourmet quality. The flavours,variety and presentation all top notch in every location. Our room was great with good access to many areas (building 15). Great tram system when going further distances within this large resort. This staff excel at customer service in all areas and their enthusiasm was evident. Nice that there was no restriction on beach towels. All public areas very clean. T [... read more]he beach is extensive and while quite rocky there are a few areas where you can enter to cool off without needing water shoes. Lots of palapas. Beach Loungers would benefit from cushions. We enjoyed a EXCELLENTE,FANTASTICO week and plan to return.

Grand Riviera Princess: Breathtaking vacation!

The environment is definitely an escape of beauty and bliss, the room was neat and clean and the staff for the most part were very nice and helpful. Overall amazing experience and would go again in a heartbeat.

Sun Palace Hotel: Absolutely amazing!

Pros for the resort: Service was outstanding! We could not have asked for anything better! Food selection and preparation was incredible. They were very willing to accommodate to requests. Anything to make us happy! Resort was extremely clean and well kept. From the restaurants to the bathrooms, everything was spotless. The resort is very small. Cons: We were asked upon arrival to upgrade our room so we could be close to the other couple we were traveling with. We had emailed before [... read more] we left to request rooms beside each other. They had said they would do their best to do that. Although when we got there the rooms we had been assigned weren't even on the same floor. The only way to be close was to pay the upgrade fee. It was a little harsh considering we had just arrived. They try their very best with nighttime entertainment. But with is being so small there was very little nightlife. I would have loved to see some sort of sports bar....maybe even a pool table. Great resort over all!! Some of the best service I have ever had in Mexico! We would recommend this resort!!

El Dorado Seaside Suites: Not our idea of Romance! - Never Again!

Where do I start? First morning there I tripped on an unmarked step (which I've heard of several others doing as well). I went down hard. Both shins were bruised, I hurt my right ankle, and landed on the top of my left foot causing bruises on my big toe and second toe from the left and massive stiffness. To their credit, they did offer me medical services, and the lifeguard attended in my room to wrap my ankle. I didn't realize how bad my left foot was until the next morning. Immediately afte [... read more]r the incident, instead of offering to let me rest, the concierge tried to shove their rewards program at me, saying it wasn't a timeshare when I flat out asked her if it was. We were stuck mostly to our room as there only 1 restaurant in the main building that was only open for breakfast/lunch and there was no elevator that went all of the way down to that level. A staff member at one point took pity on me and allowed me to use the staff elevator that went all the way down. Room service was underwhelming at the least. I could often hear the neighbour's tv over my own. It was like he was in my room. Most food options were a jaunt away at the Sensimar side or the main building, which was in the middle of nowhere. They do offer golf cart service, but it was hard for me to get around that much. At least the room was nice. I tried to call for the lifeguard in the afternoon after I had hurt my foot as he said he would come back and re-wrap it. My call to the concierge went to an answering service that hung up on me. I called the main desk, and they said they would send him, but he never arrived. I called back the next morning and he came to wrap my left foot. Our balcony pool had garbage floating in it that didn't get cleaned up such as a plastic bag and an umbrella until I complained over two days later. . After two days in the room, I needed to go out, so we stopped by the concierge to make reservations for a restaurant we wanted to go to. He asked how things were going, and I mentioned some of my concerns. He replied with "what can we do to get you to the presentation". His partner was on the phone with the concierge who was assigned to us, and she was worked up because we didn't show up for the presentation, which we cancelled immediately after I found out it was a timeshare (and I injured myself). I had enough at this point and spoke to the front desk, who wanted us to try and give the resort another try. She immediately sent someone to clean the pool, but the umbrella just wound up on the grass below, and the plastic bag remained on our balcony until check out. We checked out the beach but it was too rocky and smelled like rotten eggs. The main pool was lively, but there were some drunk idiots whipping their shorts down on the ledge above the pool in front of the crowd. The grounds of the hotel are filled with huge advertisements for their other resorts. Very tacky and they take away from any sense of romance. We had our Anniversary dinner on the beach and paid for the upgraded package with Champagne. Between soup and the main course a torrential downpour came and we were soaked. All we could do was just laugh at that point. The special morning after breakfast showed up and it wasn't what we ordered at all. The hotel decided to move us as I didn't think I could stay there any longer. 4 nights was enough for us. Luckily the hotel they moved us to was a smaller and quieter, and we were able to salvage the 6 nights we had remaining. This hotel may be adults only, but it does not seem to be geared towards couples. It's not romantic and seems very cold. The crowd seems to be more of a party crowd. Not what we were looking for at all. Karisma really needs to re-think their hard sell on their timeshares. It should not be the concierge pushing you into the timeshare. It's not fair that you have to go see the concierge for so many things, and each time you get pressured. I didn't pay good money for this vacation to be subjected to that. I would never return to this resort or another Karisma resort because of this experience. We did have a better time at the resort we were transferred to - El Dorado Maroma, but it did not make up for this, and the fact that we were hounded about the timeshare there again, when I made it clear what happened at the other resort made things worse. Was not offered the check out survey, and the one sent by email to me was deactivated - not surprised. This will definitely be an Anniversary we don't forget, and not in a good way.

Platinum Yucatan Princess: Service was Great

We had a nice week Nov. 12-19 2017. We stayed in the Deluxe side of the Platinum Yucatan Princess nice rooms, only problem are the drunks screaming and yelling from the swim up bar when we got back to the room about 5pm hard to enjoy a beer on the balcony but it was entertaining watching them trying to walk back to there rooms at 5:45 as they stop serving at that time. Then it quiets down. The hotel is very nice and the service is great. The food was very good and we liked that you don't need [... read more] a reservation. Scuba shop is in front of the sister resort at the beach look for the sail boats and jet skies. $95 usd for two tank dives and the dive boat picks you up at the dive shop 9am back by noon. I had my own gear but the rental gear looked in good condition. You can book your dives at the beach bar-grill on the Platinum side booth is beside the beach bar-grill. Dive masters are good and safe we had small groups 4 - 5 divers. Reef is in good condition saw at least two turtles and a ray on every dive lots of fish. bottom time was based on air consumption not a set time. Yes if you are beach people like us and you like to swim in the ocean you will have to have beach shoes on to get in and out of the water. The Platinum side beach is nice but the reef is exposed do to erosion you will need beach shoes. We had shoes and enjoyed the ocean swim once you get in far enough. This would not stop us from returning to this hotel as most of the Mayan hotels have the same problem.

El Dorado Royale: Very nice resort

The grounds of this resort are beautiful. The people are friendly. There is some inconsistency in the service overall. For example, some days you get turn down service and some days you don’t. The food was wonderful but the service sometimes was lacking. Not always getting your order correct.

Barcelo Maya Colonial: Truly amazing resort and staff

Outstanding facility, staff, grounds and service. The entire place is spotless and well maintained. The staff are efficient and friendly and work tirelessly to make your stay a memorable experience. This was my first trip and I'm already looking to go back with all the grandkids. There is so much to do and see, we didn't even leave the resort grounds.

El Dorado Royale: Nice, fun and relaxing week!

Overall this hotel was lovely. The grounds are absolutely beautiful and the choices of restaurants and areas to go and things to do was good! I thoroughly enjoyed my week there. There were only a few things to comment on in regards to service. I found service was inconsistent and when it was good it was fantastic and there was the occasional times where it was not so good. Things like room cleaning and differences of restaurants were some of the inconsistencies we found. Overall the hotel an [... read more]d the week was great and I thoroughly enjoyed myself.

Platinum Yucatan Princess: Great times in the Yucatan

Beautiful resort, outstanding service always, zero complaints. We'd go back for sure.  [... read more] Is that enough yet?

El Dorado Royale: The resort was amazing

The hotel was very well kept and a pleasure to walk around. I absolutely loved the the grounds. The service at our favourite restaurant was a pleasure. Hats off to Anastcio of Laila’s restaurant. He was awesome.