The hotel was very nice. The air conditioning took a couple days to cool down. It was clean. The staff are working hard to get all the construction completed and were polite. We had several difficulties with the key card not working and had to go to customer service to get it reprogramed. Only given one key card for entrance to room. The shows were nice but did not always know where they were being held. Pools and pool bars seemed to close early at night.
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Jeff -
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Iberostar Waves Dominicana: For spanish quiet couples
Great rooms, great landscaping, great beach, excellent food, excellent service and staff but..
unless you are a quiet couple who fluently speak spanish, like to only dance the salsa (no american music at all) and make (only) spanish couple friends, this place is for you!
I've been to many resorts but never ever encountered such a small french and english community.
Animation and pools are also average compared to the competition (poor night shows and no inpool bar).
The foam party thou[... read more]gh was fun, sailing excellent and the staff very professional.
Too quiet for my taste.
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Private -
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Excellence El Carmen: Just WOW!!
Johanna, Spaghetti, Kassandra, Jissel, JC, 50-Cent, Yahaira, Santos, Pigel (security), Elizabeth, Gil & Chaquira (our Peach Martini gurus at the martini bar) , Ana, Willie, Wanderer, Vanessa, Dioney, Pedro, Johnson, Jose Miguel (room fridge head), Jesus, Miguel at the front desk, Building 10 Concierge Female & Male, bar staff & restaurant staff EVERYWHERE, friendly grounds crew………..deep breath so I can remember all the people who made this trip so fantastic but I'm having a hard time remem[... read more]bering all their names. SO many FANTASTIC PEOPLE HERE.
We started off at a 5-star for our first encounter with a resort vacation, and apparently we'll never be able to go down again - ever. Other than a few minor encounters with push/pull doors (be very aware of this to save your knuckles), and a huge broken piece of concrete, this resort is top notch and beautiful. We were second floor in building 10.
To-Dos: Bingo at 3:30 & crazy games in the pool at 4 (all well liquored up of course!), you can be as busy or as lazy as you want. Spanish lessons at 10 were a must the first day! Mamajuana is the Dominican Buckleys mixture a few shots will cure everything you have. The beach area was safe and clean at all hours of the day. Towel areas all over the place, clean bathrooms all over the resort.
Eating: So many restaurants to chose from. Oregano's for lunch - the lasagna was to DIE for! but our encounter at Agave one dinner was less than expected but it was a plated meal, so hit and miss. The Grill was great, Chez Isabelle was small but tasty, so we ate wings, cheese sticks and chicken "fingers" at The Sports bar a couple hours later. Breakfast at the Kitchen Table was friendly and what you'd expect. The White Dinner was fantastic with live sax & dancers. The Lobster House we only did for breakfast once as I have a seafood allergy and didn't want to risk it.
Drinking: all the bars were well staffed & the Martini bar makes an addictive Peach Martini.
Bewares: the tiles in the bathrooms are REALLY slippery when wet. As are the concrete steps to the top of The Lobster House. Push/pull doors going "the wrong way" everywhere. The black marble staircase in the main building has rails, use them if in heels. Avoid the "hour long shopping excursion" to a cigar factory/rum factory/chocolate factory, we did it and they brought us to a one long room store where "they saw us coming" with no negotiation.
Must do: the lasagna at Oregano for lunch or the wood fired pizza there. If anyone offers you a Mamajuana shot - go for it. The drink never mentioned but popular is a Sammy Sosa.
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Mindy -
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Bahia Principe Escape Ambar: Had a blast!!
This was my second visit to the Bahia Principe Ambar resort and I would strongly recommend this vacation to everyone! The first visit I stayed at Ambar Blue but this time I stayed at Ambar Green. Both are great but Ambar Green has the newer building and the buffet is much smaller which was in my opinion a lot nicer (less chaos/busy and got more attention from the wait staff!). The rooms/grounds are extremely clean and well maintained. You constantly see staff cleaning & keeping up on the landsca[... read more]ping all day every day. The buffet is amazing and each night there are new delicious choices to choose from! There was 24/7 room service available which I took advantage of by ordering nachos,sandwiches and salads daily! The maids are quick to restock your mini fridge with lays chips, alcohol, water and pop (was restocked every night)! The animation team (namely Claudia, Mandy, Jose & Raynner) were the people who kept us entertained with games, dance lessons and exercising by the pool every day which kept things fun and exciting! When we weren't playing games they were teaching us Spanish, giving us tips about the resort or making us laugh! I will definitely miss them! I felt safe the entire trip and the staff speaks amazing english so it was easy to have any questions answered. All the bar and wait staff were friendly, fun and fast but I especially enjoyed Gabi as my bartender! Victor and Maria were my two favourite waiter/waitress- they always remembered exactly who I was and made my dinner that much more special! Overall amazing trip and I would happily return for a third visit!
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Private -
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Wyndham Alltra Samana: Has Great Potential
Overall, it was an ok resort. On the plus side the beach was amazing, very beautiful and that is where we spent the majority of our time. The grounds were decent but they were still under construction so there were parts that didn't look that great. Staff was friendly although they only had usually one bartender per bar and sometimes you ended up waiting longer for your drink. Also, if they ran out of a certain alcohol there was no attempt to get some more. They ran out of beer several tim[... read more]es or vodka. Not that it was a big deal but other places we have been to if they ran out of something they would do their best to get it to you right away from another bar. Food was decent and I highly recommend the Japanese ala carte ....Leonardo was great! Overall it was a nice getaway but it has the potential to be much more than that.
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Bahia Principe Escape Ambar: Bahia Principle Amber Green
Loved the resort, rooms are spacious, good housekeeping. A lot of activities sports fans and sun lovers and also excellent entertainment all day long and at night. Food is really delicious with unbelievable selection. Amazing house vines including sparkling vine on top of tropical cocktails. Stayed at Blue 2 years ago.
Only down side is that next to our building was construction site. Hope that customers could able to select rooms not randomly signed.
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Dawn and Mike -
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Bahia Principe Escape Ambar: Ambar Blue
Good hotel, Service and food have declined since last visit a year and half ago. We were promised something as return guests and it was our 15th anniversary but nothing came. We were told we could go anywhere to eat in buffets and al la carte but when out for an early stroll we decided to stop at esmerelda for breakfast and staff said " sorry lady you no come in here with that bracelet' - so we accepted that awkward moment and moved on.
Room had squashed mosquitoes on wall from previous guests [... read more]and had more when we left. We got eaten by mosquitoes at night in our room. The gardens are immaculate and so is the beach.
Entertainment was pretty good, food was good especially as usual fish and chicken and great salad bars.
I asked for Virgin coctails and several times they came with alchohol.
Not sure if we'd go back to that hotel Love that beach.
Ambar Green is beautiful and has a small nice buffet but is farther from the beach.
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Private -
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Excellence El Carmen: Great resort
We had an amazing time at Excellence El Carmen. The rooms were beautiful and spacious. The staff was amazing, friendly and helpful, especially the entertainment team (Johana, Spaghetti, Cassandra, Alexis, JC and many more that I am missing). The rooms and grounds were well maintained and clean. The beach is perfect.
It is a new resort, and some areas still need a bit of work and organization. The food is good and plentiful but not "out of this world".
All in all, we had an amazing time an[... read more]d will surely return in the future.
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Burebista -
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Wyndham Alltra Samana: nightmare with bugs
Hi dear tripcentral and thank you for allowing me to tell you my experience to this resort.
It was awful and my dear fiance had to sleep with the bugs, spiders were on the walls and we had to change the room 3 times....we had to hear everyday construction noise around our building...morning drilling and hammering in the walls, running out of beer, and other beverages, bad service, I can go over and over with all these things...
There were few good things too, the beach is amazing, the palm tr[... read more]ees the views and the weather were beautiful...but when it comes to infrastructure/management and service....oh gosh.
I will never ever go to that resort.
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Private -
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Bahia Principe Escape Samana: Immaculate resort
Probably the best kept resort I have ever stayed at! Gorgeous views no matter where you are on property. Small but picturesque private beach. The food was exceptional. Huge variety of food every day and the presentation of the food was outstanding. The staff outnumbered the people staying at resort, so help was always available. Would of liked a couple staff members to be fluent in English. Language barrier was an issue at times. Would of been nice to converse more with staff to learn more about[... read more] the Samana region. Up to me I guess to better learn Spanish!
One negative. The resort was surprisingly close to road on one side and you could hear a lot of cars/horns early in morning. Bring ear plugs if u want to sleep in.
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Private -
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Wyndham Alltra Samana: Beautiful resort
Very clean great service amazing food beautiful beach great amenities
.not a lot at this point for children but it's being worked on at moment and will definitely be a beauty
A bit of a far ride in from airport that was my only complaint
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Candip -
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Wyndham Alltra Samana: Trip of a lifetime!! NOT!!!!!!!!! #worstresorttodate#
I'm not even sure where to start with this. it just seemed to be one disaster after another at this resort.
1) Food - was okay but it was the same thing everyday just put in a different spot so as to maybe look like it was something new. There was only one restaurant to choose from unless you made reservations for the other one but because they could only do 1 seating/hour for either the Tabanaki (spelled wrong) or the Sushi (both located in the same tiny room) per time slot they were full. [... read more]We had to reserve our spot 3 days in advance. They did seem to have a theme every night so I believe they just cooked the meat differently. lol
2) Entertainment - There was almost no nightly entertainment and if there was it was not posted anywhere that everyone could see it so not many people showed up I was told. I did not see any shows because of this and I would have loved to.
3) Rooms- We moved rooms 5 times due to various reasons. Mold and mildew, bug infestations, unclean, no air, broken toilets, bathroom ceiling caving in(not ours thankfully). Jairus was so kind and thoughtful to us and everyone else. He gave up his room so we could be comfortable. We all felt so bad for him with all the stress of what was happening.
4) Pools - were nice but not cleaned daily. There was a lot of floating bugs and dirt on the bottom in the smaller pool. The big one seemed cleaner though.
5) Maintenance - On our first day I accidentally knocked a bull bottle of beer on the floor and it smashed all over the place. I called the front desk 6 times in 2 days and nobody came to clean it. We had some people in that night so the one guy tried to clean up some of it and cut his fingers up a bit. I ended up having to grab the broom from the maid cart the next day and did it myself. Our toilet was constantly clogging too and numerous calls were made to get someone to come plunge them. I would think in a place like this where the plumbing is not great a plunger should be readily available in each room. Just my opinion.
6) Grounds- There was a lot of renovations and construction going on. Furniture being moved into rooms everyday that people were occupying. There was a lot of dirt everywhere so very hard to walk around. They were washing off the walk ways but this just made it very slippery and hard to walk on. A few people fell.
7) Staff - I only really have positive comments about this. They were all very friendly and for the most part accommodating. Samuel was the manager and he was lovely. So kind and tried his best to help where he could. We could see there was a lot of issues with other guest so he was constantly under stress and he handled it very well.
I have never been to resort before and probably won't be able to go for a long while.
It is just not financially foreseeable to m. So needless to say I was really excited when I won this trip.
I also had nothing to compare it to but after seeing this place and hearing beforehand how great resorts are I was sadly disappointment with my first experience.
At least if I ever do go back it will be paradise
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The Level at Melia Caribe: Not What It Used To Be
Stayed DEC 02,2016 – DEC 11,2016 The Level Melia Caribe Tropicale
We stayed here when the adult section, the Level, was first opened, for 14 days. Rated the hotel, staff,
food, service as excellent. Regrettably, all has changed has changed for the worse. We want this review to be fair and helpful so we have provided as much specific details as possible.
Staff
The vast majority of the staff was excellent:
Mr. Radhames Felix and his serving staff in the cuatro restaurant are very well sup[... read more]ervised and amongst the best ! Special thanks to:
Keany, Hector, Angel, and all the others, Patricio at the pool.
Fraulin Cedano and the reception staff are ok but busy. The Level Checkin starts with a ride from the lobby to the Level Checkin and takes too long after a long travel day.
The housekeeping staff are beyond reproach. Thanks Carmella Aquino, Mrs. Y. Perez and her buddy, and Maxima.
The restaurant staff in the “public†restaurants service varies.
Noticeable how few speak English.
Food
Overall only average and a long way from what it was originally. Many restaurants were closed for extended periods, and up to 3 at a time.. Capri, Pagoda, Gondola, Gourmet never available when we wanted. In fact we have spent 24 days there in 2 visits and have yet to get in the Gourmet, Capri, and Gondola. The menu in the Pagoda almost every dish has seafood or fish/oyster sauce, alergy alert! Dangerous especially for someone like my wife who cannot have anything from the water.
Cuatro Buffet – monotonous, bland, exactly the same everyday 3 times a day.
Steak – OK, lobster was overcooked.
Italian – Not good
Peruvian/Asian – skipped after above experience
Mexican - - OK. Seafood salad bar items not indicated, alergy alert.
French – Good
Marketplace Buffet – Good food and service
Gabi – Good from menu
American Grill and Japanese have additional fees so we passed.
The restaurants are busy, noisy, especially when several are closed, the “public†ones inevitably had badly behaved, loud children. Most can accommodate a children section.
There is no dress code.
Rooms
Older, some cosmetic repairs required, not bad overall. Room ammenities, HVAC good, outstanding housekeeping.
Mosquitoes/â€Noseeums†made their presence felt. Staff responded promptly to have the room fumigated and all linens changed which helped; bring repellant.
Other
Electronic type music not a great idea when the local music is so entertaining and what we expect when visiting a different culture.
The crowds with the expansion are larger, different, the place busier, the noise level much greater.
Often the shuttles are not regular or pass you by.
Bring walking shoes as the walkways are uneven stone and hard on you feet and legs.
Melia Rewards are only for people who book through them!
Our preference is for an adult experience, quieter, higher quality food, consistent service. We have preferred the Melia group for our 2 – 4 week annual holidays. We have stayed at the Paradisus in Varadero, 2 in Mayan, 2 times at the Level. We will not be using them anymore, this trip was not good value compared to several other competitors. There is no need for management to respond with the usual form reply.
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Excellence El Carmen: Excellence El Carmen is truly Excellent!
We just got back from a week at Excellence El Carmen and it was absolutely fantastic! I can not say enough great things about it! The resort is stunning and well maintained. The rooms are extravagant and spotless. Food was first class enjoyed some exceptional meals with terrific flavors. I can not stress enough how amazing and welcoming all staff on the resort were. I would not hesitate to recommend this resort to anyone and would love to make a return trip!
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Marissa -
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Excellence El Carmen: The best resort I have ever been to
Excellence El Carmen was absolutely amazing. The food selection was large and delicious. The staff was extremely friendly and pleasant to talk to. The rooms were very nice and the beds were comfortable. Everything was very clean and overall the resort is beautiful.
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Sheri -
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Wyndham Alltra Samana: Challenging times
One of the first impressions I had was I was entering summer camp. We were ushered down a small path simply not representative of a four star facility. It seemed that the resort was not ready for visitors and was dirty. As I sat in the theatre, there was garbage outside on the grounds by the road we just drove in on. There were a lot of wasp nests visible in the roof. It was not a good first impression. The beach was its best asset as too was the wonderful folk dance/stories done - on our last [... read more]day.
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Private -
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Excellence El Carmen: Amazing resort!!
Grounds well kept, lobby great excellent dining choses Great beach to walk on and swim in very sandy no rocks and lots of talapis . Rooms were great lots of storage and big balcony. Had dinner at the Grill the French Italian and buffet for breakfast and lunch
lots of choices.
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Private -
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Wyndham Alltra Samana: Great food!!!
The beach is beautiful, so are the pools . Our room was cute just been renovated the food was really good but I think more can be done about the evening entertainment the fire show was great the rest not so.
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Adriana -
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Wyndham Alltra Samana: Nightmare Resort
I give this resort a 2 out of 10. I only give it a 2 because the beach and the weather was beautiful but other than that the resort was a disaster. Bad accommodation including bugs in the beds, a/c not working, no iron or ironing boards, fridge not working, patio door getting stuck each time when trying to close it. In regards to the food, the buffet was horrible, flies all over the place, cheese and cold cuts left outside for hours, basic and plain food everyday. The Asian restaurant was fully [... read more]booked everyday and the seafood and Italian restaurant was inside the buffet, they just decided to sit us in the corner.
The staff were very rude in the buffet and in the reception area.
There were days where they would run out of beer or vodka or some other type of liquor. This is unacceptable.
Also, the discoteca was a joke, they were playing the same songs every night when we went there. Apparently there was a nightly show but we were never told anything about it and from other guests they said it was a poor show.
This is the worst resort I have ever been to and i have been to many.
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Private -
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Cayo Levantado Resort: Paradise Island
I visited this beautiful island resort with my boyfriend the first week of December. 2016 and it exceeded our expectations on many accounts. The service was superior to any resort we've visited in the Caribbean, including, Mexico, Bahamas, Cuba and St. Lucia....the staff could not do enough for you wherever you were on the island. A la carte restaurants and the buffet were all excellent and upscale. Although the swimming was very good at the beach, it was on the smaller side and somewhat mur[... read more]ky as the prior week had been stormy. We did do an excursion to Rincon Beach which was one of the world's top virgin beaches and stunning with gorgeous aqua waters. Overall, I would definitely recommend this adults only resort and would love to return one day.