Bahia Principe Escape Runaway Bay: Very nice place

The resort was impeccable. Service was excellent, food was great. The beach could have been nicer. Entertainment each evening was of low quality. The housekeepers did a good job, the rooms were well cleaned.

Riu Negril: Comfortable, easy, friendly

This hotel is older but very clean. Food was excellent. We preferred the buffet over alacarte restaurants. The beach is lovely but the water, not so much. We moved down the beach to another area to enjoy the water there. Staff are friendly and very helpful. Spa is expensive. We enjoyed the quaint resort.

Jewel Runaway Bay Resort: Tripcentral missed the mark

Issues with Tripcentral: --------------------- We contacted Wendy as we had booked with her in the past as she had booked us exactly what we were looking for. This time around, we said money was not an issue, but book us something for two adults and 10 and 12 year old boys. Something great for kids. She suggested the Jewel Runaway Bay as being the best option and we took her word for it. The room was advertised as a Junior Suite with two beds. My impression was that she must know there  [... read more]is a cot, or being a suite there is a pull out bed or something for the kids. We arrived on site, and the room had two double beds, about three feed apart from on another. The room was very small, and unkempt (burnt out lights, broken tiles, dirty, peeling privacy glass). The bathroom door is a swing glass door that opens to the shower, no way to lock it, and no privacy at all with children. When we saw the room, we emailed Wendy and said there was not enough space for our family, and were told there was nothing she could do and to contact Sunwing directly. We called the 1-800 number, and were told nothing that they could do, but to talk to the hotel. The hotel said cots would not fit in the bedroom, and we couldn't pay for an upgrade because of max capacity. This was quite disheartening on our first night, and I really am surprised by Tripcentrals response, support and overall booking experience given our positive experience in the past. I think this is the part that bothers us the most, is booking through a travel agent, and not being given these kids of "heads up". Why even book through an agent? Review of resort: --------------------- We stayed in JRB from Feb 23rd 2020 to Feb 30th 2020. The first building we were booked in (see above for details) was not maintained and dirty. The subsequent nights we were moved into another room in a different building which was night and day. Much more clean and maintained. Overall, the resort is beautiful but you can clearly see how costs are being cut. We have stayed in many different resorts and this is the first one where many shortcuts are taken in the guise to save money. For example, when you go to the restaurants, you are not served alcohol. You have to walk out of the restaurant and pick up drinks at the bar and bring them back to the restaurants. The buffet it is fairly easy to have wine as long as you ask, but again it takes a good 15-20 mins for a glass after you ask. I recommend that before you go to the restaurant, grab a glass or two and bring it with you, and just accept that this is normal. The food for a 4-star is sub-par. The Japanese restaurant one appetizer is a frozen vegetable spring-roll you buy at the supermarket. Literally one cabbage spring-roll in plumb sauce. At the Platinum restaurant there is a tuna appetizer. They give you three dime sized see through pieces of tuna. Such cost cutting methods it is just unreal. Honestly the restaurants are nothing to rave about, the food is mostly sub-par. You can go down the road and pay for a nice meal at Sharkies. There is no fresh seafood available at all outside of soggy shrimp or really soggy cold smoked salmon. But recall you can't actually give yourself the cold smoked salmon because it's costly, they have it behind the glass and they serve it you. Fruit is mostly melons and pineapple. The fresh fruit juice smoothie stand is a nice option. There is one beer left (not even red stripe) in the fridge at night, and after 2am no alcohol is accessible even though the website advertises 24/7 drinks. Kids functions: --------------------- Advertised laser tag was not available. Kids never went across to the ranch, never was an option given to them. They played capture the flag at night and they loved it. The staff are incredible! The water park is amazing, and makes up for missing amenities. Kids can go up to any of the bars and grab lime juice, smoothies or whatever else. Staff --------------------- The staff make up for the sub-par food and lacking amenities. What an amazing crew they have there. We had an absolute blast getting to know them and hanging out. Made several friends and felt safe letting the kids be independent. Can't say enough about the staff. They addressed our concerns and have welcomed us back next year on them, what incredible people. Tripcentral and Sunwing can really learn from their customer service. We are really looking forward to going back just to see the people again. Also saw the lifeguards save a little boy from drowning. When there are waves, there is a very strong current by the reef so be vigilant. Warning --------------------- Our 10 and 12 year old were diagnosed with hookworm this morning. Please keep an eye on your feet as it is an ongoing issue in many of the reviews here. Started on their feet and on their legs a bit, but because of the reviews we were watching for it.

Bahia Principe Escape Runaway Bay: Beautiful resort

Beautiful resort, amazing food, hotel staff super friendly. Definitely would return anytime. Had an amazing week. Would recommend going to dolphin cove on a day excursion. Beautiful rooms, service was great!!!

Grand Decameron Cornwall Beach: Love this resort

Lovely well maintained property with good beach, close to the airport. Buffet food is always good and has something for everyone. Hotel staff is exceptional! Friendly, helpful, always smiling and willing to help or do whatever is necessary to make you happy and comfortable. This was my third time at this resort and would not hesitate to recommend it to anyone. I look forward to my next visit.

Rooms on the Beach Negril: Comfortable and Clean place to stay with great Staff.....

The rooms here were spacious and comfortable......If anything was amiss, staff were there to help promptly......big thanx to Rambo, Mazie, Velma, Calvin, the cleaning staff and front desk staff. They were all great and make me feel welcome when I come to this clean resort....

Ocean Coral Spring: Very disappointed for money spent

Worst beach ever seen for a 5 star rating. Not all of the restaurants were open or other amenities. Would of been nice if they had a steak house and if u wanted one was a $25:00 extra charge. They had a bad rain storm where dirt from landscaping went into all of the pools they shut down pools all day

Sunset at the Palms: Best relaxing resort ever !

The food, the staff and the sense of relaxation is the best I have ever experienced. The beach is one of the best as well. We feel completely relaxed, safe and well cared for at Sunset at the Palms. It was our third time going to this resort, and we are planning trip number four there soon !

Sunset at the Palms: Stunning

Everything was just perfect. Just a beautiful relaxing place to go I would recommend this relaxing holiday get away to anyone wanting to sit back and lap up this beautiful resort and what it has to offer!

Riu Reggae: Great resort

We had a great vacation at the Riu reggae. It is a small resort, adults only which is great. Rooms are clean and beds comfortable. Very nice bathroom and large shower. Food was fantastic lots to choose from. Al a cartes were all good and service was excellent. Drinks great as well, lots of choices. Entertainment crew are awesome, shows pretty good at night as well. Great vacation all and all

Riu Montego Bay: Mainly pros, some cons

Beautiful hotel, especially the stunning lobby, large pool, and sparkling clean rooms. Food was hot and varied, and there were plenty of lounge chairs both around the pool and on the beach. We found the staff friendly and chatty (esp. Lady Chocolate), and they really added to our experience. The only 'cons' from my perspective was the frequent passing of airliners overhead, as the resort is very close to Montego Bay airport. And the beach frontage is not huge, because guests are not allowed to p [... read more]ass onto the Sandals beach next door, nor the other Riu property on the other side. Having said that, there was lots of shade, and the 12-3 daily barbecued jerk chicken on the beach was yummy.

Riu Montego Bay: Beautiful Resort

The spaces in this hotel were large and inviting - with lots of areas to choose from at different times of the day, and for different activities. The lobby was an airy space for lounging and talking, or chatting over a drink from the lobby bar. There was a beautiful covered portico for breakfast (as well as air conditioned eating areas). The best was the people at the resort - all were friendly and helpful - from the waiters who explained the Jamaican fruits to the entertaining staff who made [... read more] sure everyone was having a wonderful time. There was plenty of shady and sunny loungers around the pool and on the beach to make that relaxing holiday come true - and the Jerk Chicken on the beach was a lunchtime favorite. The wetbars were very well stocked, and all amenities were excellent.

Grand Palladium Jamaica: Really nice resort

Our entire experience was great. Right from the help our TripCentral agent Wendy provided us by giving us insight and options of where to travel. We decided on Grand Palladium Jamaica Resort & Spa. As soon as we landed and passed customs we were directed to our Air Canada Vacations person. Our first real contact with a local was the bus driver. I will never forget that moment. He said, "First time in Jamaica?" I said "Yes, and he said, "Welcome to Jamaica. One Love my brother." And I thought "WO [... read more]W" what a culture and what a greeting. We (6 of us) were there for 7 nights. The staff was great, and everyone including the grounds people were always greeting us and so friendly. The place was very clean and the food options at the resort are plenty and very good. The rooms were spacious and clean as well. Overall an excellent trip. The pools area and the kids area are great. The beach areas are pretty good but maybe not for those who mainly like the beach as it was not a large beach area, but definitely was clean and workers raked any seaweed that was there so it was pleasant to hang out at the beach as well. One thing I would suggest for families wishing for connecting rooms is, when you work with your Agent, to ensure that you book as a Family and request connecting rooms. We booked separate rooms and made a request for connecting rooms... But the resort did not have any available. They were very good though by getting us rooms side by side the next day. But if you wish to have connecting rooms make sure you book as a 'Family' that way, at least at this resort they provide a large room with an adjoining smaller room so that a family of 4 can easily stay.

SeaGarden Beach Resort: Loved it!!

This is an older resort but has great character in all the buildings details. Our room faced the sea and was only minutes walk to every thing. The staff were nice and helpful. The beach was the best!!! Its sectioned off nicely so you dont feel crowded and a great jerk chicken and fries.They served a great variety of jamican food! The pool was nothing but the hot tub was great. Great nightly performances and daily activities. And only a 15/20 minute walk to hip street!! And be sure to book a t [... read more]ouron miss polly, the glassbottomed boat!

Riu Ocho Rios: Still a beautiful resort with amazing qualities!

The resort was still amazing as it was two years ago. Amazing staff, food, drinks,entertainment and beach. However it is now a family resort and if you don't want crying babies or toddlers having tantrums this is not for the mature adult. If you have children and want a family environment by all means. Wonderful water park added. My next resort will be adults only.

Melia Braco Village: Melia Braco Village - Jamaica

We booked with Westjet vacations, 7 ladies. We all wanted to be close together and requested this at booking in November but we ended up with 3 rooms in separate villas, the oceanfront view and closeness to the water and beach were magnificent. Some of the people are great and helpful and enthusiastic (Homroy, Vinessa (love you), Dezine, Warren (thanks for the food tips)!!) Sharone thanks for your smiles and all the coffee!! and yet some look very unhappy to be there...Food management, give the  [... read more]girl making the omelettes some help please in the morning...long line ups with just 1 person each day! Same with the hamburgers at lunchtime at the Market. Other food management issues, the tables are not set up properly, constantly asking for coffee, cups, cutlery, salt/pepper etc. This should all be ready before we are seated. Happened for each meal all day long. So weird!, do you not have enough tableware? A suggestion to have a coffee station/bar setup for walkups in the morning for self service. Instead of carrying all those plates, there should be trolleys to help out the staff. Also, what is with the lack of butter, jam and keeping the buffet supplemented....really at 8 am and 12 noon there should not be empty platters!! Salsa chips with no salsa or guacamole around, just a lumpy cheese sauce. Very confusing for vegans as the signs state dairy free and dairy on the same one so which is it! And the bread all being made with butter, eggs and milk....should be more vegan options clearly marked. The restaurants well....Rasta Pasta, such a long wait and the food not that good, how can you go wrong with pasta. Did not go to the Steak restaurant. The Asian Fusion was ok but a lot of things on the menu were not available when you ordered (so why are they on the menu!) Jamaica and Beach Nights were good but food ran out quickly. The Grill was good but by 12:15 pm there was no jerk chicken and you had to wait another hour....seriously this is the #1 staple in Jamaica, they had great fries. 3 mornings in a row I would walk out to find dishes upon dishes outside my doorway area from someones room service still with some plastic wrap left on the stair walkway area! This needs to be looked at as people would dump all their dishes outside and then the cats would make a mess of everything left over during the night. I believe the whole Food Management of this resort needs to be seriously overhauled!! One of the worst experiences of all the many resorts I have attended. Also, not enough staff on the beach for drinks and long waits for everything! Again, a trolley would greatly assist. This is a great place and could be so much better with better supervision of staff and facilities. The beach pathway from the Market to the Villas is in dire need of repair, many a stubbed toe walking along this path. And what is with the towels and cards and no cards....really should all work with the bracelet...we received no towel cards at check in and were ok going back and forth for a few days and then on the 3rd day they asked for cards???of course we did not have them and the towel hut guy did not wish to give us towels....seriously!! Went to the office to complain and they stated towel cards were not available and we should be able to get towels without them....COMMUNICATION everyone...#1 basic thing at a resort is towels for the beach. Also the double beds in the rooms need to be upgraded to queens! There were 3 of us in a 2 double bed room and it was a tight fit for 3 adults. All in all a good vacation but there are a few things I would like to see made better before I would return, there are nicer and better resorts for less money out there on other islands. If you like cats then this place has a lot of them wandering around everywhere. Also, even though this is an all inclusive, tips are needed and expected for everything, cleaning room staff, bartenders, services, everyone! Grounds were nice but not great. Beach was nice, but garbage left around in bags by the walkways, some not cleared up for a few days. There was minimal seaweed. Some of the bathrooms need constant attention, lack of tp. A great little resort but needs some much needed TLC.

Couples Swept Away: Relaxing Vacation Resort

Hotel was relaxing. All staff were very friendly and service was generally very good though it does run on "island time". Staff keep the grounds and rooms very clean but some areas do show a bit of wear and age, mostly in hot tub and pool areas. Our Atrium Suite Room had recent renovations so was almost like new inside. The Atrium Suites also each have a huge covered private porch, perfect place for afternoon drinks. The Beach is stunning. Easily the nicest beach I have ever seen, fine w [... read more]hite sand not like the course sand we usually have seen in other areas of the Caribbean and the sun sets directly in front of you for spectacular evening displays. Only minor thing we found was a lack of shady spots, you had to get set up early in the day to find a good one. Food was very consistently good. I am a picky eater but found lots to choose from at most meals and restaurants and no chicken fingers or fast food in sight at the buffet. Only fresh cooked choices and incredibly fresh bread and pastries every day. There is a grill restaurant however where you can get a burger or hot dog. Feathers restaurant is well worth making a reservation for. We went there twice and food was very good both times. Only thing was service the 2nd time was a little slow even for "island time". One of the hidden gems we found was at the 10 acre sports complex across the road though it is still part of the resort. There is a large pool there for swimming but no one was there most of the time. They have a bunch of lounge chairs and shade umbrellas so it was perfectly quiet place to read for few hours every morning. Only problem is there was no bar there except for smoothies and juice. Overall I would highly recommend to anyone who wants a relaxing place to go. I would say it is not for someone who wants to party all the time. It is definitely more laid back then some places I have seen but don't worry there is no shortage of Jamaican Rum or any other drink of choice if you want one. Hope to be able to back for sure!

Couples Swept Away: Beautiful Resort!

Couples Swept Away is an amazing resort! The grounds and property are extremely well kept. The food was the best we have had at any resort, service was exceptional and the accommodations are second to none. The large balcony was our favourite place to relax and enjoy an afternoon cocktail.

Ocean Coral Spring: Nice Resort

Stayed 4 days - Feb 26 - March 1 - Privilege. The rooms are nice - large balconies and we had no issues with leaks or bugs. The beach is very small - not good for walking if that's what you like. The pool is amazing - never had an issue getting a chair. The resort is small - no need to have shuttles - everything is in walking distance. During our stay, not everything was open, which we expected, however, twice, we made dinner reservations and the restaurant was closed on the day of our reser [... read more]vation, without any notice. That being said, the food in the buffet was great, no complaints. Staff is friendly. Not really any entertainment in the evening. All in all, we had a good time, but we wouldn't go back.

JOIA Rose Hall by Iberostar: Somewhat disappointing

The grounds were great!! all walkways were tiled nicely with wheelchair accessibility, mopped and kept very clean at all times. The public areas were kept clean as well, however in the washrooms the men's had 1 sink working out of 3. The spa was at one time very nicely designed but very outdated tiling, the steam-room looked like it was full of mold hence we never used it. The rooms were very nice,and well thought, they were cleaned daily, minibar refreshed daily as well. Butler service was  [... read more]lacking,having to chase them down to get what we needed. They also had an issue with cockroaches and after reporting to the concierge, we were opted to be relocated to another room but we traveled with other guests and there was no offer to relocate them with us. As well as speaking with other guests, these issues were throughout. Dining was a hit and miss. Smoking was not permitted inside, but was not limited outside. smoking outside was pretty much everywhere with no designated area.