Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(2507 Reviews)

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DianeJ  - 

Verified Purchaser

Playa Vista Azul: Amazing Resort

We were a group of five and were there ten days in February 2019, we all thoroughly enjoyed the resort, from the friendly staff, to the great location (deluxe pool room) which overlooked two huge pools, and the buffet and a la carte restaurants below as well as the theatre. About a five minute walk to the lobby and the fabulous infinity pool. We also went to the little beach which was lovely. The food was ok, the buffet could do with a little more selection, enjoyed Mikes and the fancy coffees,  [... read more]

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Two minute Janice  - 

Verified Purchaser

Ocean Riviera Paradise: Incredible Resort

My first large resort and I loved it. So much to do we didn't even do an excursion. Fully entertained and considering there were two days the resort was at capacity 2300; you didn't even feel it. Nothing was too crowded as there are 5 pools and so much to do. Loved the lil shops; loved the panio bar at night. The evening shows were so well done and produced and costumes were amazing. Every al cart restaurant was beyond yummy and plenty and devine. The butler service was suff [... read more]

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Private  - 

Verified Purchaser

Ocean Riviera Paradise: Excellent Family Friendly Resort!

Our family had an awesome time here. The food was excellent and we were blessed by great weather. The room was clean and modern and we loved the hanging basket chair on every balcony. The setup at the beach was great but actual beach was not the best, not really suited for swimming in or snorkelling if you are into that. The awesome pools more than made up for that though. Would definitely return.

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Kim D  - 

Verified Purchaser

Valentin El Patriarca Varadero: Nice people and good resort

The beds were not comfortable and the entertainment was very amateur. Other than that, the staff tried very hard to do a good job from start to finish. The grounds were immaculate and the rooms were always very clean.

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: Not one problem

The flights worked out perfectly so we had our sights set high and although it is a 2 hour bus ride to the resort from the airport it was not a problem. We got to the resort and check in was a breeze and the bellhop was super helpful, got to the room and it was beautiful and he went over and turned on the ac which blew cold the whole trip. Beach was amazing as you can expect and the swim up bar was awesome. Fresh options of food every meal at the buffet made us not even worry about a la carte. I [... read more]

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: Solid 3.5 Stars

The resort is large with modern-styled rooms. We were given a room central to the main amenity spaces however it was very loud with evening entertainment. The food was of good quality, in fact one of the best we've had in Cuba. The buffet area was frustrating with long line ups if you wanted omelettes in the morning or freshly grilled meats, pasta station and fried rice station for dinner. The buffet dining experience often felt stressful in a hurried up atmosphere. The beach was stunning [... read more]

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: Pretty nice resort!

Overall my boyfriend and I enjoyed our stay. The rooms were exactly like the pictures and the beach there is absolutely breath taking. Food is what you expect in Cuba resorts ( not very good ) but regardless a fun time had with plenty of mediocre drinks lol

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Ryang  - 

Verified Purchaser

Hotel Roc Casa del Mar: The staff, the beaches, the entertainment, fantastic!!

First impressions are everything. Very clean, professionally kept resort with lots of things to see and do. The grounds are tidy and constantly being maintained. Minor technical difficulties (room key card not working) were repaired quickly and efficiently. Maid service is prompt and courteous. For premium service, consider upgrading to Privilege service, but it is not necessary for great service. Some of the rooms have showers, some do not. This is not a deal breaker but somewhat of an inconven [... read more]

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Private  - 

Verified Purchaser

Ocean El Faro: I would classify the resort as "GOOD"

The resort was beautiful and the pool were fun. BUT the service was absolutely terrible. The people at the front desk were beyond slow and never seemed to be able to answer general questions. The service at the restaurants was very very slow, and the food was OK but definately not great. The Sunwing represenative for the hotel was extremely rude. Did not have the pages in the book for departures and could not confirm our pickup time for departure until a few hours before the pickup. The [... read more]

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Janice0628  - 

Verified Purchaser

Ocean Coral Riviera Cancun: I love this resort

Service, food, accommodations, pools... all were great! I will freely admit that I am a very fussy traveller. I figure I pay a lot to travel and have been travelling for 20 years to Mexico. This is the only resort that I have returned to.

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EDur4  - 

Verified Purchaser

Playa Vista Azul: Great Resort!

The resort is well laid out with easy access to 2 separate beaches and pools. The resort was well kept and provided guests with various activities to participate in throughout the day. I would recommend this resort!

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: Just okay

The resort is beautiful and so is the beach. The service was awful. Check in and check out were both frustrating. The food was good if you could get to it. Not enough stations to feed a packed resort. I will not visit this resort again.

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: Ocean Casa Del Mar

Rooms were clean. Couldn't exchange beach towels all week. garbage in pool and on beach. Food was good and coffee bar was excellent. Staff were not impressed with only a peso for tip. Overall it was our first all inclusive. Wasn't horrible but would try another resort next time.

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: Disappointed

We were really disappointment with this resort. It's a fairly new resort but maintenance not kept up. Public washrooms were disgusting. Ladies washroom at the pool had three stalls with only one working and there was a constant smell of sewage. We were provided with beach towels in our rooms when we arrived but had to complain towards the end of our stay to get them replaced. There was a towel stand at the pool but no one was ever there. The buffet offered the same food for lunch and dinne [... read more]

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JBULL  - 

Verified Purchaser

Hotel Roc Casa del Mar: Definitely NOT a good place for a quiet relaxing holiday

Despite being in a lovely location, this is not a good place for a quiet, relaxing holiday. There is NO ESCAPE from the constant blaring of loud music. At night, the main open-air Bar below the lobby plays loud (thumping) music until 2:00 a.m, which can be heard clearly inside the guest rooms. When the bar closes, the boisterous bar patrons regularly descend on the 24 hour Snack Bar, where they turn up the music carry on partying until 3:30 a.m. And there is no escape during the day. The bars on [... read more]

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Hoodlum  - 

Verified Purchaser

Hotel Roc Casa del Mar: Cant wait to go back

This was our first family vacation and we enjoyed it very much. The staff was super friendly, and work very hard,we made some great new friends. The beach was incredible. We were able to go barefoot as there were very few rocks, and the sand was so clear. Booking excursions was very easy. We can not wait to go back.

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Private  - 

Verified Purchaser

Ocean Coral Riviera Cancun: Fantastic resort

My husband and I stayed at Ocean Coral and Turquesa for 5 nights in a privilege suite. This is an excellent resort and we greatly enjoyed our stay there. The beach at the resort was beautiful. Our privilege suite was lovely and clean and, most importantly to me, the king size bed was extremely comfortable. There was a jacuzzi tub on our patio too. Another highlight of this resort is the food - the quality of the food is good and there are many options/restaurants to choose from. The only restaur [... read more]

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Private  - 

Verified Purchaser

Hotel Roc Casa del Mar: As expected for Cuba!

The hotel was typical for Cuba. Our room was clean and well kept with some small issues that did not really bother us. Overall the staff was very nice with the exception of some(front desk!!!!and anyone who you would expect to provide information)they did not seem very knowledgeable about where they worked!! The beach was very nice, my sister loved it even though it was a little windy. The pools were nice, everything was clean and well kept. The food was typical for Cuba some good some bad, n [... read more]

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Colombe  - 

Verified Purchaser

Playa Vista Azul: it is just an OK ressort.The information wasn't accurate.

The food was terrible, very small buffet, meat not cook right, too mush or not enough. Sheets on bed too small, off all the time.Beach was showing nice big beach and was about 100 feet wide, very small.They told us that the restaurent on beach was open 24 hrs wrong.Shade on beach not nice.Chairs system bad.Tennis good no shade.

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Sweetcanuck  - 

Verified Purchaser

Ocean Riviera Paradise: Great modern resort!

We went to this resort mid-January and were pleasantly surprised. We travel twice a year and have seen a lot of different sites. This did not disappoint. Staff were always upbeat and pleasant. Most spoke very good english and eager to help. The food, well, if you like good mexican food as opposed to North American tacos and burritos, you are in for a treat at the Margarita restaurant. We went twice. The Steakhouse also was amazing, great steak and tuna steak. The coffee shop had good treats [... read more]

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