Iberostar Origin Laguna Azul: No more Cuba

you would be lucky to get food very minimal really bad, hard to even get salt, ketchup, fruits, salads, ect. no orange juice, only pop and water same foods all week long rice and more rice, breads, help yourself. foods that were served by staff was cold cuts, vegetables, deserts, so that everyone could get a piece of something, eggs were always a go! no spoons any where eat ice cream with your fork. entertainment horrible horrible, bar drinks minimal rum and more rum no crystal beer any where in [... read more] cuba, 1 glass bottle of water in room with a seal on it. They claim its drinkable water now. If you want bottled water you pay for it. currency is a joke now DO NOT EXCHANGE YOUR MONEY!!!!!!!! leaving the airport they have you believe you will get a better exchange for the paseo resort ratio 118 they will give you 140 get this goes to black market 190 they want you to exchange badly, you cant spend a peso if you tried only for tips and at market for souvenirs downtown Varadero and only private Cuban eatery's not even the beetle bar credit card only, no American cards so once again charge your Canadian card still converted to US dollar to you. you CANNOT convert paseos back to Canadian dollars lots of changes all the people that been going to Cuba for years will never go back again I guess its only for the sun now and water nothing else trust me resort occupancy scarce I don't think its all because of the covid it's the countries changes Good by Cuba

Iberostar Origin Daiquiri: A great get-away!

Our time at Iberostar Daiquri was exactly what we needed! The resort had everything we needed, a clean room with a comfortable bed, good food, and wonderful staff who welcome you as though you were a member of their own family! Some people may say that Cuba does not have good food, but if you eat a clean, healthy diet, you will be very happy with the food in Cuba. The beach was fantastic! The water was warm, the beach furniture plentiful and it was clean. Everyone had a smile on their fa [... read more]ce pretty much the entire time we were there. We can't wait to return to Iberostar Daiquri. Gracias!!

Iberostar Origin Playa Alameda: Amazing resort!!!

The resort is really amazing!!! It's just a right size for us - everything is max 5-7 min walking distance. The beach and ocean - the most beautiful part. The rooms are big and very clean, AC is very good. Wi-Fi is everywhere is pretty good. My husband likes to watch news so he was very happy with Wi-Fi. The food is good - I liked the grilled calamаries (squid) and fish. We were there in May which is Mango season. We've enjoyed mangos during breakfast, lunch and dinner :) Please note, we h [... read more]ad to wear masks in the buffet when you take a food to the plate and lobby if you need any assistance. Otherwise, no masks are required. I would like to mention a snack bar by the pool - very tasty sanwiches, hotdogs and amazing service. Actually, the service is great everywhere - what a friendly, beautiful people work there!!!! 2 garden guys gave me a little handmade flower every day :). We would like to thank everyone in the resort. Great service everywhere!!! Thank you my favorite Cuba for the great vacation. We are planning to come over again sometime in November (we will have 45 wedding anniversary on Nov 25th).

Iberostar Coral Esmeralda: Nice brand New Modern Resort with free wifi, also pool and beach drink service

We stayed for a week in May/ 22 , had a Oceanview room , Best room we ever had in Cuba with with King bed, plus couch , table & 2 chairs, whirlpool tub & Separte standup shower. However If I would go again though, I would go for a ground level swim up room. Beach is pure white soft sand with no other resorts open on this separate Island, great for long beach walks. Resort workers are all freindly but there is some with very limited English language. Neagtives: Really small resort. The res [... read more]ort was only about 25% full. Food is ok, but we ate at the same restaurant almost everyday for our 3 meals a day. Food got to be reptitive but it was good and fresh.The beach bbq did not happen, Two of of the Ala Carte’s did not open. Remote location. It is a 1 hour drive from CayoCoco. No off resort Excursions available the whole week. This resort is so remote and new they don’t offer excursions at all except for once per week Catamaran snorkeling, except ours was canceled due to not enough people.So expect to stay the whole week on the resort. It is a really quiet resort , you could sleep or read at the pool or beach with no loud Cuban party music playing at all except on the Thursday Cuban Day. So It is great if you just want to rest and relax but can get to be boring if you need more excitement.

Iberostar Origin Laguna Azul: Loved the resort!!

The resort was beautiful, the rooms large and clean. The staff was friendly and helpful and happy to be of your service. The beach is beautiful and the sea water is clean, clear and warm. There are lovely palapas with loungers to keep you on the shade and the pool is enormous and clean with lots of loungers. The food is good with many options to chose from. The specialty restaurants were lovely and the food was very good. I would definitely return to this resort.

Iberostar Origin Playa Alameda: Terribly Disappointing!

Not a newcomer to travelling in Cuba but bewildered by this last trip and the poor service received at this resort. The room we checked into was one I would have never have stayed at back home (too much to write about with limited characters). Disgusting! The food at each and every meal was extremely disappointing and what was the most troublesome was the lack of caring & pride of service from the workers here. Not at all what I have seen in the past 25 years while travelling in Cuba. I would no [... read more]t recommend this property to anyone and feel that carriers need to heed warning from guests who have experienced the problems firsthand.

Iberostar Waves Cozumel: 3.5 star at best!

A reasonably good break after 2 vacation starved years! Chose Iberostar Cozumel based on the the reviews which seemed to rate it well and because it presented also as a Dive Resort. However, while the 2-storey quad accomodation units blend beautifully into the L/scape and the rooms though dated are clean, in almost every other department it was mediocre at best. Food was ok but never 4 star, and repetitive. Buffet probably had the best to offer, after the Steak Restaurant which was actually quit [... read more]e good. The Mexican and Oriental restaurants were sub par and a huge dissappointment - give them a miss! While general landscaping is decent and clean the beach unfortunately is extremely rocky and dicey to negotiate getting into the water - this was across the entire length of the beach line and beyond, and snorkeling was hopeless except for the shoal of fish under the jetty. Did not use the pool, so won't comment. Too few beach Palapas and you have to scramble early to find a decent shade spot. For Scuba diving Cozumel is one of the best places to go (no matter which shop you dive with) but I just could not take in the cramped 20+ divers to one boat Dressel operation which ran like a busy Bus Stop.from the pier, dawn to dusk and into the night. Hotel Staff made a good effort with their nightl and day entertainment. Would I go to Iberostar again? No.

Iberostar Selection Ensenachos: Amazing resort, and amazing Agent!

I have never been to Cuba but after much search I booked Iberostar Selection Ensenachos, had an issue with booking via bank but Brenda was such a sweetheart, handled the payments, ensured we are updated with all information and necessary documents that must be filled out. It was a smooth trip with her help. Now on to the resort itself, the staff are amazing they have beautiful smiles all around and go out of their way to make your experience like none other, the resort is absolutely beautiful,  [... read more]the beaches are to die for. I don't have any complaints about anything at all, had an issue with card not working but they were very happy to switch rooms, because they have availability but this is hands down of the best experiences we had. My 6 year old and I had a wonderful time and were sad to leave. Overall highly recommend visiting here, we are already planning to come back here!

Iberostar Origin Playa Pilar: Shortage of food!!!!

The resort itself is amazing , most of the staff in the restaurant with you don't give them a tips they will never give smile not even to greet you. The foods are the worst !!! I NO MANY OPTION ,NO ENTERTAINMENT ON SATURDAY AND SUNDAY NO ACTIVITIES DURING THE DAY MAYBE BECAUSE ONLY FEW PEOPLE IN THE RESORT .. the internet it's amazing the signal is excellent !!!! bit they give you only 3hrs ,but you can sign in just to go to the front desk they unlock you .. But don't expect that during YOUR che [... read more]ck out just like us our flight is 1030Pm and we need to check out at 12pm ,NO INTERNENT SERVICE !!!! I DONT NO WHY ?? IMAGINE ALL DAY WE DONT USED OUR PHONE ,BUT WHEN YOU COMPLAINED THEY DONT KNOW THE REASON !!!! THAT WE CANT LOG IN !!! THE BEACH ARE AMAZING DONT EXPECT THE SAND DONT EXPECT THAT EVERY MORNING THAT YOU CAN ABLE TO DO YOUR MORNING JOGGING BY THE BEACH .. It's rock surrounded by the beach !!! it's not worth it to for my money for this resort !!!!

Iberostar Origin Laguna Azul: Amazing resort

Hi Martine thanks for your help! Everything was good ; the resort; was nose and clean , food was good the people are nice and friendly , beach is outstanding . We would go back again and would recommend this place to v everyone. The flight WESTJET was good; on time and really friendly staff. The problem was aero port Toronto - we have to stay in the plane for more then 2 hours and the staff of Westjet trying to comfort everyone giving water and inform us old time what’s going on! Thank [... read more]s again

JOIA Bavaro by Iberostar: Best resort I have ever stayed at! Amazing! Very satisfied.

The grounds are extremely well kept. Public areas are also well kept and clean. The rooms are classy, clean and comfortable - high class. The dining was excellent. Ate very well and too much for the ten days we were there! Butlers are the ones responsible for reserving your restaurants in the evening. We saw butler at beginning of trip and he reserved our first three nights, but after that we didn't see him. So we would show up at a restaurant of our choice and they would accommodate us. The r [... read more]estaurant employees are so very nice, lovely people. The resort isn't too big which is also nice. Doesn't take a few days to orient yourself. Everything was perfect. I would highly recommend this resort and would go back. It is a little bit more expensive, but well worth the money. Also, chairs were always available at the beach in the morning - no rushing early in the morning to reserve a chair. However, the pool was a different story, but I prefer the beach to the pool. I love the pool in late afternoon after spending the day at the beach.

Iberostar Selection Ensenachos: Very nice resort

Grounds were beautiful. Gardeners do a fantastic job keeping it trimmed and clean. Rooms were great. Could be a little cleaner. Maybe a bit of an update on decor. Dining area was good. Waiters were always very attentive and pleasant. Food choice could have been better. The bar did not have a whole lot of choice. Very limited on mix for drinks. Ran out of beer for at one point. This resort would be nothing if it weren’t for the staff working here. They deserve the credit for our enjoyable gate [... read more]way. They made the best with what they had. Have to mention that the bar tenders at the beach were not very energetic. We stood and waiting long periods of time for service. They had only one tending to bar. So when they were getting drink orders on the beach no one was at bar.

Iberostar Coral Esmeralda: Lovely time

We enjoyed our time at the Esmeralda, the staff was lovely, they made a cake for my husband’s birthday and we’re so very kind and helpful. There were a few small issues that were quickly resolved. We enjoyed our Cuban night meal the most. The food was lovely, despite the challenges of supplies. I wouldn’t rate this as a North American 5 star but a solid 3.5which was lovely.

Iberostar Selection Holguin: amazing resort

Iberostar holguin is a resort we would definitely love to return to. Very clean and beautiful landscaping with a wonderful staff. Buffet was organized and food was good . Loved the small beach area close to the buildings perfect for children because of the shallow water and across the short bridge to the main beach is a nice walk for those who like to take short walks. The shuttle carts are also available for a ride across. The water is as beautiful as i have seen. I would love to visit again.

Iberostar Selection Rose Hall Suites: Highly Overated Hotel

Let me start with the positive, the staff and folks there were really nice, kind, and attentive to us and especially our children. The hotel was dark and old, really old. When we got to the beach on the first day it was covered in broken glass, big rocks, and discarded cups everywhere. The lunch bus food was cold, guys seemed stressed and not happy at all, fries consistently undercooked, jerk cold, burgers precooked and mushy. Our room was dirty there were cut fingernails everywhere, the toi [... read more]let was broken, the tub didn't drain, the toilet was busted and the toilet above us leaked and dripped on you while you were on the toilet, the veranda door was broken and did not lock and the couch was disgusting which had gosh knows what on it. The grounds were neat and nice. The pools and lazy river were falling apart, and dirty. Broken tiles everywhere. Out of the 3 times we got room service it showed up once. This was NOT worth the money we paid, even having access to the Iberostar Beach which in the end was a much nicer place. The food was okay, but not like my last stay at the Bahia Principe grand Jamaica. I wouldn't return to the Iberostar Selection Suites I honestly believe the reviews for this property are stuffed online.

Iberostar Origin Tainos: Great resort, amazing staff

Overall, the resort was great as masks were used by staff everywhere. Buffet was changed in that the staff was responsible for serving guests at the various stations to avoid multiple contact with serving utensils. Eventhough we were told the hotel was fully booked we never felt crowded at the beach or by the pool. The staff were very friendly and did what they could to accommodate guests.

Iberostar Waves Rose Hall Beach: Amazing Staff!

I stayed at the Iberostar Rose Hall Beach property in Montego Bay Jamaica during April 2022. While the facilities themselves (mainly the rooms) could use a bit of an upgrade I could not have more positive things to say about the staff at this hotel. We traveled for a girls trip and had the most exceptional experience thanks to the staff. One of our biggest shoutouts has to go to Oneil and Akeem who work the night shift at the front desk. They went above and beyond to help us feel safe and sec [... read more]ure each night (providing us with security to escort us to and from our room overnight, etc.). They were patient, gracious, kind and endearing - all qualities that made us feel comfortable and safe which was of utmost priority to us. We did experience a slight mechanical issue with our AC in the middle of the night and Oneil was able to find us a maintenance staff member (one who I regret I did not get the name of) who again, went above and beyond, back and forth in the middle of the night determined to ensure we were happy and comfortable. The bar staff throughout the resort was overall very helpful, friendly, and entertaining. I only wish that all of the guests would recognize that the bartenders were human beings as well and treat them as such. But, between entitled guests and crazy crowds all of the bar staff provided each and every guest service with a smile and made us feel completely entertained and taken care of. Our drinks were refilled without even asking, they learned our names, and made specialty cocktails to suit our tastes! Special shout out to the bartenders who work at the pool: Oshane, Andrew, Kerrando, Roshane, Allistair and more who I am surely forgetting on account of what a good time we were having! We were met with quite a bit of rain (liquid sunshine) during our trip but that did not stop any of the bar/entertainment staff from ensuring everyone enjoyed their stay. We especially want to thank Zugu, Pierre and Lettuce for showing us a good time no matter what the weather had in store for us! Finally, Tasiana of guest services and Percy a taxi driver for the hotel - you both provided me with such amazing service for all of our special requests/needs and I will never forget your absolute kindness. It left a lasting impression on me and I will certainly recommend Iberostar Rose Hall Beach to anyone who is interested in the property. Other notes: The food was good at the buffet, download the app so you can see what types of themed nights are planned to plan for your other reservations accordingly. Drink service could be faster. Restaurant reservation process could be made a bit fairer, some guests booked ahead via email, some did not know this was an option. To be fair, everyone should just book once they are at the hotel. We went to the spa at the Suites property, great facility, they told us to leave our hotel at 10:25 for a 10:30 appointment, by the time we got a shuttle, filled out the forms and got into the massage room it was 10:40, so they cut our service by 10 min. Be early for your appointments, or get clarity on the timing. Staff at the Fiction nightclub for guests only hosted on the Suites property were also fantastic! We couldn't see their names clearly but they were beyond nice, again, treating your bartenders well is just basic human decency. I hate to emphasize that tipping gets you good service because actually, everyone in Jamaica will treat you well regardless of whether you tip or not, you should however tip to show your appreciation in addition to being a polite and gracious guest! Say thank you and tip generously, it's the least you can do :).

Iberostar Origin Laguna Azul: Disappointing

I don't understand how this is rated so high. It was not a great experience going there for a full week. - food options limited, bland and disappointing - drinks were fine but alcohol was watered down - rooms were dated, we had 2 rooms but A/C only worked in one - cockroach found in one room - service was very spotting. Our room service did the best to keep the dated rooms clean, some of the servers at the restaurant were fantastic. Otherwise if you didn't speak Spanish you were left to f [... read more]end for yourself We spoked with 3 couples that were there from Canada as well, no one said they would return and all echoed our previous complaints. Would not go back and don't waste your money.

Iberostar Coral Esmeralda: Great resort

Enjoyed our stay here. Rooms were lovely. Beach was soft white and went on forever. Staff was fabulous. Food was good for Cuba. Pastries were fantastic. Cigar lounge was fun. All in all a great trip. (tends to be windy here so be prepared)

Hotel Bella Costa: Great location

The hotel needs updating but the location and people are great. Food was better then some cuba resorts we have been at. The grounds are clean and the beach is amazing. Rooms definitely need to be renovated but did not spoil our trip after all we were only in our room to sleep. Overall I would recommend this resort but keep in mind this is Cuba not Dominican or Mexico. Thank you to everyone who made our stay enjoyable.