Royalton Riviera Cancun Resort and Spa: Amazing Resort

This was our first time at this resort and we absolutely loved it. They have thought of everything and it was very impressive. The food is the best we've ever had at a resort, the amenities were ridiculously great. The nightly entertainment was different from any other resort. Very grown up type shows, not the usual mickey mouse type shows. The only criticism we have is that they tried to push the time share thing and it was a bit annoying, but that was only the first couple of days, so afte [... read more]r that, they didn't ask again. Great staff, very friendly, hotel was amazing, many restaurants, many pools, great bars. we'd definitely return to this resort. Bartenders at the pools were very friendly and hard working and always delivered with a smile. The only disappointment was that we did not get a room with a view as we enjoy sitting on the balcony at night and having a glass of wine as we look out into the ocean.

Royalton Hideaway Riviera Cancun: Lovely resort

The resort is beautiful, our room was beautiful, service on the most part was very good, staff were great. Was very disappointed we couldn’t go into the ocean as there was so much seaweed so we never spent any time on the beach (would be helpful if travel agents gave that kind of info at time of booking a trip) would of been nice to have seen a sunset over the ocean, but on the wrong side. These are things I will ask about on booking a next vacation as they were Important to us. The time I  [... read more]sent at the Spa was such a wonderful experience, worth the cost I will go to the Royalton Hidaway resort again, but not in Maya Rivera, Cancun only because of the problems with the ocean & no sunsets. Again the staff were all great. Was nice that we updated to the Diamond Club, the extra perks were nice. The butler service was nice to have & both the butlers were great Diane Todd

Royalton Riviera Cancun Resort and Spa: Royalton Mayan Riviera

We just returned home from a week at the Royalton Hideaway and wanted to share a little of our experience while on the property. We are keeping in mind that we travel frequently to both Cancun and the Mayan so trying to be as objective and fair as possible. The good: Great selection of places to dine and better yet, only one requires a reservation (the asian cuisine one i believe). Terrific set up for younger kids as well as teens. They recognize that they are some distance from the hotel  [... read more]zone and the ammenities of shopping and entertainment so they have done a very good job of providing lots of options to keep everyone occupied while guests at Royalton. The rooms are spacious and comfortable. Nothing too flashy but better than average in our opinion. The food is quite good and the service in most of the dining facilities is excellent. The bad: The main dining facility which is open for breakfast, lunch and dinner (every resort seems to have one of these catch all buffets) is called Gourmet Marche. It might be more aptly named the Cattle Call Cafeteria. It's a very large glorified hall that high school students would be at home in and had a food fight broken out, I would not have even blinked an eye. Its chaotic, loud and borderline obnoxious. The food there, although a large selection, left much to be desired. Again a reminder that we have been to numerous resorts in Mexico and this point should be taken with an objective eye. Royalton is a very large resort (not sure the number of rooms on site) and depending on where you stay, you may spend much time walking to destinations on the property in the heat that is Mexico. This may be a moot point for some but I prefer smaller, more intimate venues with an easier proximity to points of interest on the property. (also, please see cattle call in previous remark). The beach: Well it is the Mayan Riviera and its always an uphill battle with the seaweed which for many people is a large deterrent. The locals work very hard to clear the seaweed but it is inevitable that you will encounter it daily on the local beaches. The staff are very a typical of an upper echelon Mexican hotel. Cheerful, polite and attentive for the most part. I would give this resort a solid 4 for anyone interested. Hope this helps a little

Royalton Hicacos Resort and Spa: Very classy design in both areas reception and lobby

I came to this hotel after reading positive reviews..i was mostly impressive with the ultra modern spacious look in both reception and lobby area...having said that i realised it had no cuban ambience at all...there was little cuban music playing in these areas ..if there was it needs to be vamped up!!... The beach was lovely as cuban is known for this...the music on the beach was annoying after animation had stopped!!.thumpjng on going music ..nothing cuban at all.... The staff were ex [... read more]cellent and were very friendly..not all came up to 5* standard which was a pity.. The chef on the pasta aisle never had plates nor did they refill their ingredient bowls ..it was not nice scraping what was left.. My room was well taken care of.. . my maid did lovely towel designs...she was lovely....felt it needed to be freshened up a bit..door knob missing still on the cabinet where the fridge is ....also some paint is needed as it looks like bad fingerprints over the door....a/c worked but remained on 23/ 24 ..too hot for the weather..i'm used to 17/19... My biggest complaint is lack of live cuba music around the resort every day.... one live group.. your resident band.. only played live one afternoon in cuban park a week as well as one evening a week ..not enough!!!!my reasons for coming to cuba so many times is for the live cuban band...this is my first visit to this hotel so i know the difference... I would not class this as a *5 star...the fire escape look is a put off ..its all too americanised looking hence the lack of a cuban feel around the place... . I did speak up concernng a top step that needs to be highlighted..its dangerous at night where there are no lights to see if its a step or not..its very dangerous and the report has gone un noticed... the customer care people too who have also reported same..... I spent two weeks there from 12 july to 26...i may be back if you can get your resident cuban band playing more ofter than 2xs a week..they are a drawing card to any hotel !!.. I found it quite boring otherwise..because i love to dance to this groups music.!!!..

Royalton Punta Cana Resort: Amazing Resort

Everything was excellent. Only neg comment is the restaurant Under The Sea was really bad. It was at the other resort location. We walked out the food was so bad. Everything else was outstanding. Thanks.

Royalton Hideaway Riviera Cancun: Amazing!

My husband and I came here for the first time for our honeymoon and I couldn’t be happier about this choice. Hands down one of the best resorts I have ever been to and experienced. From the moment you walk in to the point of leaving you are treating like royalty. The accommodations, food, staff EVERYTHING was truly amazing. I would definitely come back.

Royalton Hicacos Resort and Spa: Perfect Wedding Resort

Great hotel. Staff friendliness and always excellent service was the best part for us. Pavel and his team at the Italian restaurant were fantastic. The grounds here are incredibly well kept. Osmande is a very dedicated and talented gardener. We were at the resort attending a destination wedding. Part of a group of 65 people. We were very well cared for and the event was a success. I still maintain though, that I felt it was a better offering when operated by Sandals. We found it odd that t [... read more]he Diamond Club beach area had no toilets. We had to walk the length of the property to the washrooms at the main beach area. Also to book air and land (all inclusive) to this Royalton property from Canada you have to book SunWing. Based on our experience a SunWing flight is poorly run. We are tired of delays and they have the worst gate times out of Toronto for our liking. After this last trip being ruined by a delayed return flight of 13 hours we will never fly SunWing again. (Still no reason why from SunWing) So sadly as much as we loved our return trip to Hicacos in Varadero, we will not go back to that property as long as it is a SunWing exclusive. Still if you have patience enough to fly as such, then this property is a must.

Royalton Hicacos Resort and Spa: The best!

First and foremost the staff are amazing and my wife and I have never experienced service from any of our previous vacations anywhere not just Cuba like they do at the Royalton! The main pool is huge and you also have two smaller pools with plenty of seating. The beach is one of the nicest we have ever seen. Crystal clear with hardly any vegetation or rocks and you can walk out far before it gets deep. Plenty of beach loungers and if you can't find they will make you one, with or without an umbr [... read more]ella.The rooms are big and clean with a safe.The food is the best we have ever had in Cuba. More selection and all you can eat lobster once a week. So far the best hotel we have ever stayed in Cuba

Royalton Hicacos Resort and Spa: Okay, I Guess

First off, let me state that without exception, the staff was amazingly friendly and helpful. But... The resort is showing it's age. There are examples all over -- broken railings, missing eaves, empty 'hot tub', etc. For the most part, things are bing repaired, but I did notice this. I have heard that the resort was hit by a hurricane last year, so I assume that there is an ongoing repair effort underway. The food was... okay. My wife got sick the first day, so we didn't venture to [... read more]o far from the buffet that served rice and bread. From my point of view, however, when the resort kept with the traditional 'Cuban' food, it was really good -- for instance, the Cuban sandwiches served by the main pool were outstanding. It is when they attempt to provide another ethnic dish -- pasta, or the burgers. I went to Cuba, not Italy, so I'm okay with not getting any Italian food. Lastly, I would like to say that the bed was the most comfortable bed that either my wife or I have ever slept in. Fantastic.

Royalton Hicacos Resort and Spa: Awesome Time!

Had a fantastic time at the Royalton Hicacos. It was a beautiful resort and the staff were awesome. I was there for a wedding and the hotel did a wonderful job of organizing. The wedding was beautiful and we all had a great time. I would definitely recommend this hotel and I will be back!

Royalton Hicacos Resort and Spa: Happy resort poor communication

Hello, we were very excited to go away for my cousins wedding. I have been to the resort before we loved the resort the people were great. The problem we had was leading up to the trip Lisa couldn’t find my deposit and then I never received an itinerary at all until the Tuesday before the trip when I had to reach out to one of my cousins to get the group booking number to go to the Sunwing website and print it off myself. Thank goodness I’m a frequent traveller and I knew how to do this. I  [... read more]had emailed Lisa on the Tuesday before the trip to ask her where my itinerary was the only reply I got was you’ll get it within one week of the trip. My trip was in four days. Once I left the resort on day 7 we were delayed 14 hours with no communication from anybody from trip central from Sunwing or from the airport. My husband is a Toronto firefighter and he lost 12 hours of work because the flight was delayed without any communication it was very hard for him to describe to his chief why he missed 12 hours when there was no explanation from Sunwing or trip central. I will not book with trip central again.

Royalton Hicacos Resort and Spa: Very Clean 3 Star

Hotel was nice Here’s what happened on our departure from the resort I will never fly Sunwing Airlines again !!! 12-15 hour delay to get home from Veradero Cuba ( this Friday July 6th, 2018) Up to 5 delay times No Sunwing Rep to be found No explanations, No NOTHING !!!! Absolutely pathetic & disgusting !!! Left it up to the employees of the airport to deal with us Families with young children , people with medical conditions all stuck in an airport and NO EXPLANATION!!!! The [... read more] entire flight of passengers have come together , writing our names and email addresses down as we are going to bulldoze through as a group and demand FULL REFUNDS !!! Or legal action will be taken !!! This situation was handled poorly and very unethically and unprofessionally !!! These were the delay times 11:15 pm 11:55 pm 2:30 am 3:50 am 10:45 am Our original flight time was to be 10:35 pm They finally decided that they had to put all passengers up in a hotel only bc they had to close the airport so the employees could go home The kiosks had closed so that left us with no food or drinking water or drinks of any kind Bc the employees had left to go home we were left with filthy washrooms with no toilet paper or paper towels They decided to kick us out of the airport at 2 a.m. in the morning to shuttle us to two different hotels, no information on what hotels so we had no idea what rating the hotels would be that they were taking us to We all maybe got 1/2 hr to an hour of sleep That’s it !!! Pick up time from the hotels was 6:45 a.m. Saturday morning They had to send an empty Sunwing plane and flight crew to come get us The crew had no idea of our situation They learned of it once we were in flight The flight attendants were amazing and of course the pilots as well They gave us free meals and drinks including their own lunches Children were served first , than passengers with medical circumstances and the elderly They announced how they learned of this particular situation and went above and beyond to come to our rescue !!! But they still had no true idea what we were put through at the airport Not worth the savings !!!

Royalton Negril Resort And Spa: Beautiful resort & Beach, weak service, below average food

Overall: Royalton Negril is a beautiful place. Walking around, you can truly feel that you are in a luxury resort. Great interior design, quality furniture and décor. The resort is also not very large so its pretty easy to get around. There aren't too many bars open during the day so you would sometimes have to walk a bit to get a drink. There is 1 swimming pool, and 1 splash pad (which is really great for kids), a kids club and a separate teen club. There is also a gym and a spa but I haven [... read more]'t used these services. Where the resort is lacking, is consistent quality service. The hotel staff is always polite and some really care about your vacation experience. At the same time, I was often faced with blunt indifference which considerably ruined our stay. I arrived with my elderly mother and 2 little children (3 and 1 year old). After a very long and difficult road, I was told that our room was supposed to be in front of the evening show area which, of course, is not the ideal when traveling with small children that go to bed early. So I decided to upgrade our room to a more quiet area and a swim up suite. I confirmed with the girl at the reception that we needed a room with 2 beds - no problem! except when we arrived to the room there was only 1 bed and a pull out couch (but I'll get to this in a minute). While still at the reception, I asked for a quick explanation and introduction of the resort, available amenities, restaurants, kids options etc. I was told that the bell boy will explain everything in the room. When we did get to the room, the bell boy said that the information is on their smart TV, which consisted of scanned brochures with lots of small print. It seems that what is a basic service in the most simple hotels, is not available here. you are sent to read brochures on the TV. While its not a big deal, it was the first sign of the kind of service that we will be getting. The room- The room was a beautiful unit with a swim up pool and ocean view. But it only had 1 bed. I completely understand when I book the trip, the hotel may not be able to accommodate everyone's room requests. But when on premises, paying for an upgrade, I would imagine that the reception staff should know that the room they are sending you to, has only 1 bed. My mom slept on the pull out, the kids on the King size bed and I slept perpendicular to them at their feet, with my feet hanging off the bed. Definitely not the luxury experience that I was expecting. I was told that they will have another room available for me the next day. The room change can only happen between 2:30-3 PM which is right in the middle of my kids naps, so they didn't nap or eat as we packed to move rooms. When I arrived at the reception, I was told that they were putting me back in the activity area which wouldn't have worked for us. Afterall, I upgraded the room to get a quieter place. so one more terrible night at the same room. Next day, the kids again, didn't nap or eat lunch while I dealt with the rooms. While trying to make arrangements, I was bounced from one person to the next at least 4 times. each time I had to explain the situation to a new person, and there was a general feeling that I was inconveniencing them. with the kids crying in the room, the lack of care from the staff, I hate to admit that I broke down crying at the reception. To which I was told - not to cry as I got the room I wanted. The lack of empathy was staggering. The new room was great, it had 2 beds, a jet-tub, and had a swim up pool. Most importantly, it was in a quiet are of the hotel (building#2) and had a beautiful ocean view. At that point, we were on our third day and I was so frustrated with the room experience, several issues at the buffet service and room service. It really felt that we had challenges Every step of the way. I started looking into trip interruption and returning home before the end of our scheduled trip. My husband, ended up convincing me to stay, as the room situation has been resolved and maybe things will start looking up. l learned to expect that everything takes a while. Room service often took over an hr after I put in the order so I started having scheduled deliveries. I got to know the better servers at the buffet so I chose where we sat accordingly. And while we still had some ups and downs, our experience improved. Room Service: Has great breakfast options but not so much for lunch, dinner or midnight snack. we ordered some food the night we arrived, the burger bread came wet, the fries were chewy and the ham and cheese sandwich was cold and dry. So I never ordered dinner from room service anymore. If we needed, one of us went to the buffet and got some food for the other person. after the first few nights, I started ordering nightly scheduled milk for the babies and breakfast for them. the service was always on time which was great. The only down side was that while I always asked for them not to call the room in the middle of the night before they make a delivery and for the delivery person to knock quietly. It was often followed but not always and woke up the kids several times. Food: Food was fresh, and was overall fine. Not much variety though, I'd say comparable to Cuba. Bar service: The bartenders were always nice and friendly. Housekeeping: Did an overall good job. Sometimes will leave us with 2 towels instead of 4, but they would bring more if asked. It would often take a few hours, but we got our towels eventually. The great thing about our room location that it was very close to the beach towel station so we took towels from there if we needed extra. One day my son peed the bed and I called to ask for the bed to be changed. after a while of no one coming, I called the operator again at around 5 pm and asked that they change the bed by 6:30 PM as the kids go to bed after. luckily, we ended up staying for a bit of the show as it was playing earlier that day, and we got to the room by 8- 8:30 PM. The staff was just in the middle of changing the bed. When we expressed our surprised that it wasn't done, the response was - "well, im here now". This is the kind of approach we saw often. no empathy, no care, more like - here's your solution, what else do you want. Robbery: I accidentally left my kids bagpack in the coffee shop by the reception for about 15 minutes, when I came back the bagpack was there, but the money was gone - about 7 dollars in tip money. Not a big financial loss, and at this point we just laughed at it because of everything else that's been going on. On a different occasion I also had my phone in an open pocket in the stroller, when I noticed someone standing by the stroller - strangely, right in the middle of the pathway- looking in the direction of the phone. they left after I picked up the phone from the stroller. so keep an eye mon your things. There were many more smaller "mishaps", which wouldn't make a dent if there weren't so many of them. The Good: Not everything was bad. The food station by the pool was really great - Good service and tasty jerk chicken. the food at the buffet was pretty tasty although it was the same thing daily with not much veriety. The babysitters at the kids club were amazing. I left my kids with a babysitter for an hour and they had so much fun. The phone operators were always polite, caring even went an extra mile to help us get diapers from the city. there were 2 operators for the room service and one of them was always super friendly, remembered my orders and requests not to call the room in the middle of the night. There was a lot of security staff at the resort (day and night) which made us feel safe regardless of the $7 robbery. everyone always smiled as they passed you in the resort. The swimming pools were beautiful and always clean. people seemed to be engaged with the activities, and looked like they were having fun. I didn't take part as we were mostly at the beach. The beach: Had some seaweed, but overall, warm clean water. The sand was soft, white and amazingly warm. In summary, I have been to many different Caribbean resorts of all levels - from 3 star Cuban resort, to an extra luxury 5 star mexico resort. The service here was by far the worst. I still feel stressed thinking about our vacation. It will probably be a few years before I go to Jamaica again but definitely not returning to Royalton.The trip was not worth it for me.

Royalton Negril Resort And Spa: Great time!!

Wonderful Resort, lots of good food options, and entertainment during the day is engaging. I will recommend this Resort for both families and couples. The only slightly negative aspects is the bus ride to the resort is a bit long at an hour and a half, and the nightly entertainment needs improvement. Other than that it's a top notch Resort that is worth the experience.

Royalton Saint Lucia Resort and Spa: Worst resort ever

Royalton St Lucia Resort   Worst vacation ever. Myself, husband and son travelled to this resort on July 16 2018. The resort and island are beautiful but that does not excuse the amount of issues that happened at the resort. Upon arrival we were brought over to the Diamond Club office to check in and were provided with information on the resort and Diamond club location which is not worth the extra charge you pay for when it was booked. We were brought to our room and shown around by our  [... read more]butler who was great and tried to help the best he could while working for a corrupt and shady resort. While unpacking our luggage and getting the safe ready to lock our passports and phones, we noticed that the safe was not working property and we had to use a tweezer once it was open to get the door open, we decided just to deal with the issue and not worry about it. We did enjoy some nice food and most of the staff is nice and try’s to help and takes responsibility for the location and how it is run horrible. My sons sunglasses disaapeared but I though he had misplaced them, you will see below on another part of the story that he did not misplace them they were taken from our room. The first 3 days were ok but we did not leave the resort and did come back to our room during the day which would not give the theaves at the location opportunity to steal anything. Our room did not come with an iron we called the front desk as we were not able to get in touch with out butler and guess what nothing happened and no one brought the iron even when we were promised someone would bring one. The next day we had to call the butler to get this done since there is no use calling the front desk as you will get nowhere. We left for the morning to hang by the pool and when we returned we found our fridge not filled and no coffee left again, also the TV would now not turn on. Calling front desk went nowhere as no one showed up and we had to call the butler again. So for anyone else in the resort who does not have a butler I feel sorry for you as you will get nowhere. Again we my husband and I tried to move past this as we booked this vacation to relax since we both have high stress jobs. Let me tell you working is less stressful than this vacation, sadly we paid a high price to stay at this resort and it was not worth it at all. So to add more to the story we booked an excursion out of the resort for $290.00 US which is almost $400.00 CDN, the excursion was nice and we enjoyed it very much. We came back to our room of course I assume housekeeping and our butler had been there as a bath was run but things did not look right, we were tried so went to dinner then bed. After waking up the next morning we were getting ready to pack our bag and noticed items missing from the room, head phones were gone, cell phones cords for charging were gone, battery back used to charge the cell phone gone. The sunglasses were taken days before and I thought my son just misplaced them, no that is not the case whoever was in our room took them and all the other items. My husband went to check the safe and now it was not working as well. Security was called to our room, two people came in an checked the whole room to make sure we did not just misplace the items, we filled out an incident report and they advised they would do an investigation and let us know. They advised the would sent maintance to come and check the safe. While waiting in the room they had a man from security come a total of 5 times to get a key read on the door but guess what they could get it to work and could not see who was in the room. Shocking right!!!!!!!!. We waiting an hour before the gentleman arrived to fix the safe and he noticed there were wires that should not be the way they were and had to replace the whole safe, so asking again who was in our room while we were gone and what did they do and how hard did they try to get in the safe where our passports, money and import items were. We were in our room for 3-4 hours and had to reschedule dinner reservation 4 times due to the safe not having an idea how to remove and replace the safe. When he did return, he made and error and all the electrical went out in the room. At this point my husband had already been down to the Diamond office to talk to the manager 3 times. When he came back I advised him I was done and wanted out of the room, to be honest I wanted to go home but that was not an option as Air Canada flies there only on Saturdays. We were advised we were moving rooms to other building which was a mild upgrade, the new room the air conditioner did not work and the beds were smaller. The shower would not close properly, may sound like nothing but the door and walls are glass so we had to be very careful not to break them while closing the door. Oh and the hairdryer was broken, awesome right oh and did I mention that the manager checked the room prior to moving us? That should make us feel better and safe. This was now 9pm and we still had not eaten. We went for dinner than came back to go to bed at this point we were all done and stressed. My son was not feeling safe to sleep do to the issues and we had to check the door a number of times to make sure he knew he was safe, he is 12 years old, nice experience for him right. We went to bed and still the air did not get better in the room so we call maintance in the morning to get them to come out and fix it, guess what they did nothing and pretty much told us we were crazy. We ordered room service for breakfast at 7am and they told us it would be 40mins, which is about standard and we were looking forward to it. At 60mins I called them as we had not received our food, they apologized and said it would be 15 more minutes. At 8am now an hour after we ordered I called our butler to look into it, he called back 15mins later and said it would be another 15mins for our food. I said that this is getting very frustrating as you know what we have been through in the last 24 hours, he apologized and said he understood and was sorry.  At 845 yes 30 mins later our butler called back and said they had lost our order and could not find the record of it. I told him to forget it and we would just get dressed and go to the buffet, we got dressed and were out the door at 930 when of course our food just arrives, 2.5 hours after we ordered it. Let’s talk lunch now, we went to the Italian restaurant for lunch as we enjoyed it the night prior and wanted a pizza. To spare all of the details we waiting 90mins for our pizza, now I know what you’re thinking maybe they were busy? Sadly no as it was 2pm due to us eating breakfast so late so all tolled it was now only 330pm and we had waited a total of 4 hours for food on our last full day and after the day from hell, there were other people who had to get up and get their own water for their table as the wait staff was mia. My husband checked with the manager from the Diamond club on the status of the stolen items and what is happening and guess what again no information. The manager did offer for us to come back and they would provide a 2 night stay for free. Why would we come back to a resort like this even at a Royalton in another country, how can you trust them??? All they wanted us to do was sign a Waiver. This resort is a mess and I would recommend to anyone looking at it to please please please go somewhere else. Once checking out and taking care of any money we spent at the resort we heading home. Thank the lord!!!! Going over the invoice guess what they charged us twice for the same ball my son wanted. So out more money again. A relaxing vacation was not what we got and it was one of the worse experiences we have had anywhere when traveling. So again please please please go some place else as it is stressful, you cannot trust the resort and once you get home you then are out even more money when you have to replace the items that were taken and the company will do absoutly nothing.

Royalton Saint Lucia Resort and Spa: Incredible

Not a bad thing I can say about st Lucia and the Royalton. The grounds, food, rooms and staff were amazing. We flew with air Canada. I recommend doing the Land and Sea with Mathias, he is incredible. The vibe team at the resort is awesome.

Royalton Cayo Santa Maria: Royalton Luxury Hotel, Santa Maria

There were three things we didn't like about this hotel 5 Star Luxury Resort the Royalton. 1. Location: It was almost two hours from the airport. If you wanted a drink, you had to buy a can of beer for $5.00 Canadian and there was no water available. 2. Buffet: You had to go to its sister hotel, Memories, if you wanted to eat at the buffet. Otherwise, there was two restaurants and a snack bar. Only one restaurant was open for breakfast and lunch with very limited choices, you had a few more  [... read more]choices at the snack bar. The food choice and quality was poor to fair for a five star in Cuba. 3. Entertainment: Again you had to go to its sister hotel, Memories, for entertainment that started at 9:50 pm. However, the mosquitoes were so bad not many went. What we liked about the Royalton Luxury Resort. We had the Super Saver Room, ground floor, close to pool and snack bar. The room itself was big, spacious and clean. The bathroom had a separate shower and a tub with shutters that opened into the bedroom. Each room had a butler that would try and satisfy your every desire from restaurant reservations to a beach lounge on your patio. The beach was a short walk from the room to a gorgeous, clean white sandy beachfront and the ocean was clear with a clean hard sandy bottom. There was a beach butler that found you a shelter and cleaned off any sand left on the chairs and a bar waiter that went around and took drink orders. Every day there was some kind of entertainment/games at the pool or beachfront. Would we go back? To be honest, NO! Nothing to do with the room or cleanliness but because the food was lacking and I came home with salmonella poisoning which started on the day we left to come home. Things to remember to bring from home: plug for sink/tub and washcloths.

Royalton Hicacos Resort and Spa: amazing resort

Excellent hotel, a lots of facilities but the concept was much better with Sandals. Used to be more as a club resort with more attention and respect towards the returned guests. Loved the lobby bar and yoga program in the morning.

Royalton Hicacos Resort and Spa: Wonderful resort

This was the 9th vacation to Royalton Royal Hicacos, previously Sandals. We enjoy the resort very much. The staff are great as well as the food. The only exception this year was very little mango and bananas. We were told it was because of the hurricane in September 2017, but we believe it was something other than this. Regardless, the beach is the best beach we have experienced. We can only hope that the partnerships/owners and management continue to provide value and a great experience. An iss [... read more]ue that we have noticed is that slowly perks are being taken away that were previously given under the Sandals brand, and a corporate attitude and approach is beginning to take precedence over the guest experience. Also, the new management is incorporating too many rules and regulations that is starting to erode this experience. We were told that Royalton has two more years under its current agreement and then the agreement comes up for renewal which could present a different brand other than Royalton. Let's see what happens.

Royalton Hicacos Resort and Spa: Fantastic resort.

The beach was beautiful. The staff all over the resort was freindly and attentive. Overall very clean resort. Really loved the variety and freshness of the food offered. This was our first visit to Cuba and we thoroughly enjoyed ourselves. We would gladly come again.