Riu Merengue: Horrible from the start

Although i was not excited about going to peurto plata i was looking forward to going to another RIU. Trip began with a horrible flight with turbulence and a bumpy landing. Upon landing we were told we were in samana. We had circled and could not land due to weather. We had to refuel and develop "new plan". Ended up getting to resort at 3:30 AM. From then on trip got worse. Horrible service. Very unfriendly staff. Room didn't get cleaned for 2 days! And when they did come it was at 5pm. We had  [... read more]to call numerous times to get our liquor filled after being there 4 days. Woke up to a cockroach in a cup beside my bed. The next day there was another one in my suitcase. Beach was littered with garbage and had pails hanging on wood sticks as garbage cans. Rained every day. Weather can not be controlled but service can. Food was the same every day. Waiters did not clean off tables. 2 a la cartes. Although not open everynight. No champagne!!! Definitely not the quality or service I expected from a RIU.

Catalonia Bavaro Resort: Horrific

Let me first say that my stay at the Catalonia Royal Bavaro was horrific. We arrived at the resort on Sunday afternoon. On Monday morning we woke up with the celling leaking water over our bed and the toilet was running all night. We went back to the Reception area and complained. They then provided us with another room but I was extremely frustrated and wanted compensation so they providing us with a room on their exclusive side of the resort – Royal Bavaro Resort. (Room 1903 – ground  [... read more]level). So that morning we brought back our luggage to the main lobby and then at 3:00 p.m. we had to come back to have our luggage moved to our new room. On Wednesday night, my boyfriend and I were watching television and I dosed off. I woke up suddenly and realized there was a man in the room that had broken in and was stealing. I ran after the intruder and hurt my foot by doing so. He got a way. A prescribed pair of Oakley sunglasses and a cellular telephone (LG Nexis) had been stolen. We reported the robbery to the Royal Bavaro Manager. They had me summarize what had happened (see attached report). A security guard came to the room but they said it would take up to 72 hours to investigate and that nothing would probably come out of it. No police would be involved. Once again, we were moved to another room in the same building but on the third floor. We where then advised by the Air Transat Representative Pauline Decroix to go to the Police Station in order to get an official report (see attached contact information). The Catalonia was trying to sweep it under the rug. The next morning one of the Resort employee and driver took us to the police station. We spent over two hours at the police station, waiting tor the “Secretary” that was going to come in to take the report. She never showed up. I was extremely upset and an detective ended up taking my report which was being translated by the Resort’s employee. He said that once the secretary would prepare the official report we could go back and obtain a copy. At the end of the day we returned to see the Manager and they said that the report has not yet been done. I provided them my email so they could send me the report since we were departing the following morning. I never got the report!!!! Upon my return, I found on the monarch trip review website a review from the Catalonia from a couple that had also been robbed (see attached). I am extremely shaken up about this robbery and all the problems we incurred. DO NO SEND ANY OTHER CLIENT TO THAT RESORT!

Riu Merengue: Not a happy experience

I traveled with a group of 10 people. The experience at this Hotel was not a good one. Just to mention, the pool was dirty, we ran out of water, you cannot drink their water. The rooms were not cleaned by 2 pm when we returned to are room. I did not find the service good, the people were not friendly. We called the front desk 6 times before are needs were attended to. We were told that because of the heavy rains, people's homes were flooded. The hotel needs to go to plan B when staffing becomes  [... read more]a problem. The guests need to be attended to. I have been told that the Rue is a great hotel chain. This one is not a five or four star in my opinion. I do not like to paint everyone with the same brush. The bartender Nana, And Samuel were very friendly and great at the job they do. They are an asset to your business. I found the attitude and mood of the staff in general not to be a happy one. The Dominican Republic is a beautiful Island. I was their 26 years ago when tourism in Pureto Platta was not very old. The experience then was very positive. The travel group, will not return.

Cayo Levantado Resort: Wonderful Vacation

There is no doubt that this is a luxury resort!! From the moment you step off the boat you are served with a smile and receive extra attention!! The food here is fabulous, unlike other Dominican resorts, everything at every restaurant is great. Don Pablo was absolutely delicious, the service was exceptional, the ambience was luxurious!! The Animation team that do all the activities are wonderful, full of energy and again, lots of smiles, eager to make your vacation fun. Loved loved this [... read more] resort and the people!!

Cayo Levantado Resort: Wonderful time for all our group

This Hotel is a small piece of Paradise. Our time there was wonderful. When we visited it was the "Rainy Season" and so that meant that some evenings the outdoor entertainment came inside. The down side of this was the volume was still the same as outside and way to loud for us to enjoy. Other than that all was good. The staff are an amazing group of young men and women who are always there for you.

Riu Merengue: never again!

Everything about this hotel is subpar...the hotel was very dirty and food and services of very poor quality, staff were unpleasant and at times insulting when basic ammenities such as room cleaning and towels were requested, pool very dirty. The a la carte dining was first come first served not by reservation as advertised, adjoining casino at sister hotel though advertised has been closed for several years. We booked based on it being a Riu hotel and I have had great experiences with Riu all ov [... read more]er the world...this particular hotel does not live up to the RIU standards.

Marien Puerto Plata Hotel: clean, comfortable and relaxing

We were very happy during our recent vacation at Be Live Collection Marien. The pools are awesome, very clean and lots of loungers available. We had room 3314 (garden view). It was big, beds were very comfortable and it was very clean. Our room attendant kept everything well stocked and we wanted for nothing. Our room overlooked the pool, green space and we could see the ocean a little. It was close to the snack bar, but it wasn't too noisy at all. The food was delicious and service was excelle [... read more]nt. The buffet changed daily, there was plenty of choices. The only drawback that we had was the vendors. They are very persistent. The animation team is outstanding!! Be sure to catch the nightly shows. We will definitely go back 😊

Bahia Principe Grand Bavaro: absolutely one of best resorts and superb beaches

Staff were wonderful, the resort was spotless. The grounds were well kept and it felt like being in paradise. The food was plentiful with wide variety to suit all taste buds. The maid was great and kept our room fully stocked daily. Best bartender is "Juan" at lobby bar.

The Eurostars Grand Cayacoa: Definitely a 5 star

Grand Bahia is definitely a 5 star. Hotel is spotless staff are friendly and inviting always a smile on their faces. Entertainers are engaging and work very hard to get you involved. Food in all the restaurants are excellent. The buffet is by far one of the best we have been to. Pools are clean and beach also just the water is not. Lots of debris which they try and clean but can't keep up. View is spectacular. Not sure if we would go back in Nov again cause it rained all week. But any other time [... read more] definitely..

Catalonia Royal Bavaro: Wonderful vacation

This was our third trip to Catalonia. Service, food and rooms were very good. Beach and pools are very inviting and very well kept. Staff are always very helpful and friendly. Enjoyed dining at many restaurants, steak house, Italian and Japanese were very good..Sea Blue for lunch is great. Maid service was amazing, room always clean and fridge kept full. Lovely towel art and flowers were really nice. We will return.

Cayo Levantado Resort: Awesome resort

Just enjoy the bartenders and wait staff. do not waste your time with the people at reception or people offering to give you free gifts for being there. the island is beautiful and excursions aren't really necessary but can be done by taking the 10 minute boat ride back to samana

Majestic Elegance Punta Cana: A vacation to remember

Heard a fellow Sunwing traveller bemoan their hotel and day trip selections - this was however not the case with Majestic. Laid flat, the beach sits east, the main reception and restaurant area north, casino/stores/resort area east and Club/Adult section West - where I stayed. What now looks like forest in an areal shot is a new Majestic property under construction with all the noise and views that brings. Room change request took 2 days. Your butler can visit you (some apparently do not)  [... read more]daily to "report" or request items as needed. Adults can be just as noisy as children so this is NOT a quiet location per say. The beach, nice, the water warm or cool as needed, the food nice and plentiful. It sits above many other locations - not too large as well which means less hiking or taking mini buses to get around.

Excellence El Carmen: Beautiful Resort - Rest Assure you will love your stay

Beautiful Resort - Rest Assure you will love your stay We absolutely loved our stay, we booked the beach front roof top Honeymoon suite and fell in love with the roof top pool. We worried about the quality of the food that would be served, it was some of the best meals we experienced from any resorts we have stayed. This was our first Excellence experience and can safely say it wont be our last

Majestic Colonial Punta Cana Beach Resort: Majestic says it all.

This resort was amazing and absolutely beautiful. The service was above and beyond. We travelled with a group of 9 people and they were able to get us all rooms close together. Room 2111 was the best room by far, my mom stayed in this room and it was the prime location. Whole pool to ourselves with a bar close by. We felt like we had our own private bar tender - If Felix is there when you visit ask for the Felix special it's yummy and will keep you coming back for more. He also makes a great Cae [... read more]sar. If you are looking for another good bar tender look for Maria and ask for her special. The shows were entertaining. Everything was in a convenient location. The buffet the servers always kept us in the same place so that our group could find each other. We had 3 birthdays and each one with special - lots of cake, drinks and bday song. The resort was very accommodating to all our needs and requests. We even managed to lock ourselves out on our balcony and didn't have to wait long to be let back in. LOL! I honestly could go on forever about all the amazing things at this resort.

Bahia Principe Explore Esmeralda: Luxury Bahia Principe Esmeralda

It was everything that we were looking for: awesome beach ( close by), nice comfy room, good food and excellent service. The resort is super clean and well organized, it made for a nice little holiday and we will definitely be going back. cheers....

Blau Natura Park Resort: Good value resort.

Over all the Blau Natura Park Resort was a very good resort. The staff excellent, the food was good and restaurant's very good. The rooms are dated but clean. Fridge was stocked each day by friendly staff.The grounds are beautifully kept with wildlife freely walking about. Night shows were pretty much what you get at any resort. This resort is small but not crowded, lots of chairs available at pool and beach. The pool was well kept, the beach beautiful and also not crowded. A very good valu [... read more]e for a very good resort. Only a 20 minute ride from airport.

Riu Republica: Beautiful resort!

Lovely resort, rooms were very modern, grounds were well kept. The two pools were a nice feature as one was a party pool and one was a quiet pool. Restaurants and service was quite good. Beach area had plenty of loungers and cover when needed.

Majestic Colonial Punta Cana Beach Resort: Awesome resort!

The Majestic Colonial is a beautiful resort. We really enjoyed our stay. The staff was amazing. The rooms were a bit dated but overall, very nice. The food was amazing. Buffet did not change much each day but the A La Carte restaurants were awesome. There were daily activities that we took part in that were very enjoyable. The animation staff was amazing. Nightly entertainment seemed to be very good as well although we did not stay up much past 10:00 pm. The beach is absolutely breath t [... read more]aking in this part of Punta Cana. Very well maintained with lots of chairs and palapas. The pools were very nice as well but did need some updating. Bar service was excellent wherever we went with wine that is actually drinkable! Overall, an awesome experience.

Bahia Principe Grand Bavaro: Good resort

We stayed at this resort from nov 4-11. It rained almost everyday. The room was clean but the safe, which we had to pay $4 per day for didn't work. They fixed it once but then it broke again. The phone in the room didn't work properly. The crib was dirty. The food was good. The Garden grill was excellent, the Dominican a la cart wasn't great. The resort was very big so you would get around by trolly. The beach was excellent. The pool water seemed cloudy. All in all I would rate it a 3 [... read more].5 star and wouldn't return.

Melia Caribe Beach Resort: Less than expected - used to be great.

We were assigned a 2nd floor room when we requested ground floor. Second room had no working phones or TV and was dated. Took 4 days to get fixed. Staff was great and pool area clean and huge. Food 4 minus, a lot of restaurants closed and no easy way to find out what was open ahead of time. Golf course is good but pricey for carts. Very wet with all the rain.