The resort was clean and staff were always accommodating and polite. Food was awesome, you never went hungry. We were upgraded to a suite free of charge at check in and the room was beautiful! I would stay again. Abraham in the disco bar was awesome, we spent many nights at the bar talking to him. He was able to give us tips on what to do when we wanted to leave the resort to go to such places as the market. There is a city bus that runs every 2 mins that took us everywhere we wanted to go and i[... read more]t was only $1 us. The disco bar opened at 6, there were pool tables and card tables you could sit at and then the disco started at 11. It was open 6pm-2am and always adults only.
There were multiple pools. The pool on the first level was adults only that contained cabanas and a swim up bar. The rest of the pools were kid friendly on the main level.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Margaritaville Island Reserve Riviera Cancun: Resort was Excellent !!
The grounds, upkeep and cleanliness of the resort were fabulous. Service very attentive and top notch. Staff wonderful and Food excellent !!
The beach staff and Concierge were very attentive and service on the beach was over the top.
The only thing I would have asked to change was that the entertainment in the evenings should begin earlier - 8pm rather than 9pm
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Occidental at Xcaret Destination: Monkey Heaven!
This resort was absolutely amazing. Starting from the wonderful staff to the rainforest aspects.
The pros: the breakfast buffet by the beach was absolutely stunning due to the views.
The lunch time buffet on top of the pool bar had the best burgers and chicken wings
Paco Taco for supper was delicious (it's open super late too so for the ones that love the disco, you can end your night at This restaurant)
The margaritas and Bloody Caesars were amazing.
The rooms were spacious,modern and com[... read more]fortable. We had monkeys on our balconies all the time, they are extremely friendly.
Even though the resort was at 90% capacity, we never felt as though it was busy or packed. We always had a beach chair available to us.
Cons: the staff asking for VIP meetings was abit excessive.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Flamingos: excelent resort
grounds manicured...10 out of 10
public areas.....9
rooms.10
dinning.10
people.10
room service..10
we got ear infections ..doctor at resort and customer service were (extremely )helpful and compashinate
only complaint.too many vacationers for one (bar pool ) no other pool to just relax...non drinkers would not like it
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Snezana -
Verified Purchaser
Barcelo Maya Beach Resort: Amazing resort.
This is our 2nd time at the resort for our wedding anniversary and we must say we had no issues.
We always stay 10 days. The room, food, staff and grounds were all great.
Considering all the weather out there; we actually had it pretty good. Sure some rain but that is normal and no damage at the resort.
The resort treated us special, had champagne and cake for us in the room, the beach is great, we got to stay in Uxmal building again woohoo and ocean well what can I say it was wonderful. We a[... read more]re total beach bums.
We will be going back again.
Snezana and Hubert Hummel
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
The Fives Beach Hotel and Residences Playa Del Carmen: Great resort!
Rooms could use some updating as there seems to be a lot of water damage, but we still had a wonderful time and the food was hands down the best we've had at any all inclusive. The pool right outside our room made it seem like we had our own private pool.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Secrets Akumal Riviera Maya: Beautiful resort
The resort is beautiful, different from all the others that we had been in so far. The decor in the room is very chic, the grounds are well kept and an interesting mix of landscaped gardens and natural jungle like environment.
Beautiful beach with white sands and good service from entertainment, cleaning and dar tendering.
Amazing wildlife in the water; you go snorkeling not too far and see tropical fish, giant sea turtle's and stingrays
The restaurants are good but a little disorganised; t[... read more]hey don't make reservations, it's first come first served and everyone wants to eat dinner pretty much around the same time. It's obviously getting busy and they don't do much to speed up but are rather slow . We spent more than two hours in the French restaurant one evening.
They do their best to accommodate you if you ask or complain and I was happy with the service.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Grand Sunset Princess: Fabulous time away!
Hotel and grounds were incredible. The staff were always helpful and smiling. Went with three buddies and had a great time. Only complaint was the Thai food at the Miso restaurant. Seemed like they used the same sauce for every dish and it certainly wasn’t an authentic Thai sauce.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Scote05 -
Verified Purchaser
Crown Paradise Club Cancun: Terrible resort, beautiful place
I would never recommend this resort to anyone! They try to rope you into a situation like a time share the very first day you arrive.
The food was gross and the selection sucked! My husband pretty much lived off hot dogs and hamburgers all week! You can't ever get a reservation for the restaurants.
The elevators took forever, the staff and service sucked, the stair ways were gross and dirty!
The rooms were alright, the beds and pillows sucked, room service is at the door as early as 7:[... read more]30am.
The adult pool closes at 5:00pm, and the bathrooms for that area are f***ing nasty! I felt like I was going to catch something using them! Every time you turn around there's rules you can't do this, you can't do that.
Yeah all inclusive my butt, you have to pay for room service, unless you spend $30,000 usd on the package to become a crown member!
We got charged 6 peso for making local call to make arrangments to be picked up and taken to the airport the phone call was 1 minute long.
My husband and I will never stay at this resort again!
Trip central was amazing to book with though.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Craig232 -
Verified Purchaser
Iberostar Selection Paraiso Maya Suites: We LOVE Iberostar Paraiso Maya !!!
My wife and I have just returned from our 42nd trip to this Resort. We used to travel around trying different places but this one has everything we truly enjoy. First of all, it is not too far from the airport and cool, comfortable minivans are used as shuttles instead of large, smelly buses. I'm sure nobody enjoys riding a bus immediately after a 4 hour flight.
*For your peace of mind, the Resort is secure and gated and security personnel regularly patrol the entire compound morning, noon and [... read more]night.
Our arrival and check-in always goes smoothly. The bellboys take the bags from the minivan and place them under watchful eyes while guests proceed to the front desk. As there are never more than 2 or 3 couples checking-in, the process happens quickly without waiting or lineups. New identification wristbands are made from a very comfortable cloth instead of that old-style sticky plastic. Once a room number is assigned (the rooms are always ready), that number is given to the bellboys and you are taken by them in golf carts to your room.
The property is "manicured" daily by an army of groundskeepers. In other words, the Resort is clean and beautiful. No matter how many times we visit, we always notice something new and interesting. If you ever grow tired of sitting on the beach or at the pool, you will be fascinated by a walk around the grounds.
Of course the rooms are also cool, clean and very comfortable. However, if you do find something that is not to your liking, for example a wobbly toilet seat, just let your Concierge know and the concern will be addressed and/or fixed right away. Each building has it's own Concierge who will be happy to help you with ANYTHING at all.
This brings us to the Resort staff. From the management to the janitors, to say they are pleasant, polite and extremely concerned with your every comfort would be an understatement. Take some time to meet them. What an incredible group of people! Would you like dinner reservations at a particular restaurant? Done! Did you forget something at home? Let them surprise you with a new one by delivering it, free of charge, to your room. Would you like to learn some Spanish? Ask anyone! Is there a particular brand of alcohol which you prefer but is not stocked on the premises? Don’t be shocked if they send somebody to the liquor store for you! These people are unbelievable! They do everything they can to EXCEED your expectations.
One thing which we most enjoy is meeting and getting to know the employees. One thing we least enjoy is finding out, upon a return trip, that one of our many friends is not there anymore because they have moved on to new employment. It is sad but there are always new people to meet. Believe me, the Resort would not be the same without these GREAT people.
The food is fantastic. In fact, the food in the buffets is so good and daily so diverse, that there really is no need for the specialty restaurants located around the Resort.
Iberostar Paraiso Maya has it’s own golf course. A beautiful layout which is also maintained to perfection. In fact, Big Break Mexico was filmed there a few years ago and I was thrilled to watch the World Team Golf Championships which were held there. Green fees for guests are just $59 and that includes the cart. One really nice feature is that the “all-inclusive†aspect of the Hotel extends to the on-course beverage cart!
*My only words of caution will be advise you all to avoid spring break. Anywhere! Teenagers are (and YES, I used to be one) insane, loud and inconsiderate.
Finally, and also for your peace of mind, please be confident that the water served in restaurants and buffets IS bottled and clean. Drink all you want without fear of Montezuma’s Revenge. Just don’t do anything stupid, like trying to impress your friends by power-drinking in the hot sun, and I promise you will have a fabulous vacation.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Selection Riviera Cancun: Really good resort
Room are clean , room service really quick and courteous really good restaurants with diverse food for pretty much any taste
The pools are kept clean and easy access. Beach was not great. The water was a bit mucky. Due to season
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Sandos Caracol Nature Resort and Water Park: Awesome Jungle
These were the most natural grounds that we have experienced. Once you walk out of your room you are in the jungle. With lots of animals wandering around. We saw coati,raccoons, birds- parrots( unfortunately only in cage) , peacocks, interesting looking blackbird with beautiful blue wings, monkeys and then there were farm animals - donkeys, sheep, pigs. The beach was not the best for wading as there were many rocks but oh so many fish to see. You did not even require a snorkel and mask. But do r[... read more]emember the water shoes.
The evening entertainment was awesome. Usually there are 3 Miyan shows each week. Plus other shows on the other nights.
All of the staff are fantastic and very friendly. They are great representatives for the hotel. The food was very good and you had your choice of buffet or a la carte every evening! Only required a reservation at the Japanese restaurant. Our room was always very clean but there were a few days when housekeeping did not come til 4:00 in the afternoon. The only problem we did encounter was our key (electronic card) was malfunctioning for about 4 days due to the humidity at this time of year. This required us waiting for security personnel in order to get into our room and then waiting in the room while they repaired it. A lot of time was wasted waiting to get access to our room. This was not an isolated situation as there were others experiencing the same problem. Overall we enjoyed the hotel.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Shal -
Verified Purchaser
Grand Decameron Los Cabos: Sucks resort
Dirty hotel ran out food local drinks only poor service. Poor air line should not recomend this hotel to others lost my charger every one one my family got sick by the food I went to Mexico so many time never had a problem this was a bed experance
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Bahia Principe Explore Akumal: Awesome resort!
Everyone working there cares about you, they make you feel welcome and are incredibly hard working. The service and scenery is phenomenal. Definitely will be back and will try more of the a la cartes and scenic day tours they provide
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Kimberly -
Verified Purchaser
Blue Bay Grand Esmeralda: Amazing Resort
Food was delicious, friendly staff, clean resort. The Beach was okay, did not go in the ocean as it was not clean could be dirty due to Hurricane Irma and Maria going through. But we did sit at the bar on the beach and it was great. All the pools were clean and big lots of room to swim or walk in. Great idea with the beer/beverage cart and Popsicle/ice cream cart around the pool.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Barcelo Maya Colonial: Grace
We just came back from our trip to Mexico. To tell you the truth we didn't like much our vacations. The beach has a lot or rocks and a lot of waives, we couldn't swim with the babies. The buffet was way to far from our suite and was impossible to walk with the babies 3 times per day because it was too hot.
But the most important thing was that I was looking to go to a nice beach that I can swim with the babies and this time I couldn't do it. That was very bad. We had to travel 2 hours to get[... read more] to Isla Mujeres to find a nice beach that I could swim with the babies. But thats it, only one day of beach. I am very disappointed of this trip. My friends and husband are very disappointed as well.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Cornell -
Verified Purchaser
Bahia Principe Explore Coba: Very nice resort!
Best hotel that we have stayed at in Mexico. Very clean hotel and grounds, friendly staff, exceptional service. Close to all the cultural and adventure activities on the Yucatan Peninsula. Good value for money. Would return to this hotel for sure.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Barcelo Maya Beach Resort: Awesome resort
Best I ever visited. Outstanding in cleanliness, accommodations, service and food. Had a wonderful time enjoying crystal clear water in presteen pools, great beach and scrumptious meals. Had the best beef tenderloin at the Santa Fe restaurant. Highly recommended.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Benoit -
Verified Purchaser
Excellence Riviera Cancun: Perfect second stay at the ERC
We traveled as a couple from Sept. 18 to 25, 2017. Booked an Ocean Front Roof Top Terrace in the Excellence Club. We arrived around 13:30 and check in was a breeze at the EC lobby. Our room was perfect and the Terrace, WOW, spectacular! We did enjoy the view, the plunge pool every morning and every night. We absolutely LOVED it!
Everything was perfect from day one until we left. Everyone one we meet is smiling, acknowledging you with a warm and friendly Hola!! Always making sure we are having[... read more] a great time and more than willing to help out in any way! Service from everyone was great everywhere on the resort. If you want a shaded spot by the EC pool, get ready to be out before 7 to reserve a spot. Otherwise, there were always plenty of available chairs or bed on the beach. Servers come every 10-15 minutes to make sure you have all you need. EC staff come with you, brings a bunch of towels to prepare your chairs for you, bring some treats during the day, clean your glasses, etc... We were spoiled!!!
Food was great like last time. We enjoyed Chez Isabelle Twice, Basmati, The Lobster house and a romantic dinner on the beach. Every meal was great! The lobster house for breakfast close to the beach is a must. One morning my wife wasn't very hungry and asked if she could have a plate of a few assorted cheeses. You should have seen the plates they brought. It is never a bother, always so helpful and trying their best to make sure you have the best vacation possible.
We have tried many 5 star resorts over the years and The ERC is the one for us. Just big enough that no matter where your room is, you are no more than a 5-7 minute walk away from anywhere you want to go, great beach, Quiet and not so quiet pools everywhere, great rooms, clean, wonderful gardens, amazing staff, no bracelet, no dinner reservation, 9 or 10 restaurant to choose from and close to the airport.
Again we highly recommend it, great value well worth the money!!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Secrets Maroma Beach Riviera Cancun: Beautiful Beach, Great Service
Secrets Maroma is in the process of renovating their rooms and we stayed in one of the newly renovated rooms.
PROS:
* Adults only! No kids! Most of the people were couples. There were a few groups of women, but 95% couples.
* Excellent service everywhere. Beach drink/food service was constant and they brought you water without asking. They also bring around cold face cloths in afternoon and clean your sunglasses. Concierge called us by name and was very helpful.
* Beach is very [... read more]nice. Sand is white powder. No rocks in water or beach. Lots of palpas and chairs for sun or shade.
* Food is excellent. Montreal steak at Portofino restaurant is to die for. So tender you don't need a knife. The food quality is great. However, I found the selection to be lacking at the buffet. Most large resorts have a large buffet selection. There was plenty to eat - just not the selection that most large resorts offer.
* Nightly shows were entertaining and different than most resorts offer and are worth watching. They offer lots of daily and evening entertainment including foam party in pool, live size angry birds, Mexican bracelet making, spinning in pool, BB gun shooting, archery, mini golf, Texas hold em tournaments etc.
CONS:
* If you are a smoker, this is not the resort for you. When you check in, you have to sign a piece of paper that you will not smoke in your room OR ON THE BALCONY!!!!! (Which is absurd - I can understand in the rooms, but not in outdoor open areas) My husband smokes and felt like a criminal. There are only a couple designated smoking areas and you are not supposed to smoke anywhere except in those areas. People did smoke in the outdoor areas and on the beach, but had to do it very discretely.
* Air conditioning in our renovated room is movement activated. Therefore, it completely shuts off at night and it gets hot in the room. Whenever one of us woke up, we would have to get up and walk around in order to set off the sensor to start up the air conditioning. It was a major pain in the ass and it gets hot in the room real fast.
* Although the brochure states that there is a buffet for dinner, the World Cafe where it is supposed to happen is closed every night. A couple nights there is a buffet/show around the pool, but on some nights there is no buffet dinner.
* The Barefoot Grill was closed due to maintenance. There is a handout that you get every night telling you the activities etc for the next day. There was nothing on the handout to say the Barefoot grill was closed or that they had moved the food to the other side of the Seaside grill restaurant. They should have posted a sign on the Barefoot grill. We didn't know that you could get food elsewhere. Very poor communication, especially when they have a flyer going out every day. It should have been updated.
* We were told by the beach service staff one day that we could not sit at the beach under the palpa because we were only two people and were told to leave the beach area. This really made us angry and upset. Especially when on each side of us, there were two people under each palpa and they never said anything to them. This resort has too many rules. It's crazy.... don't smoke, don't sit here, don't do this.
I am giving this resort a 5 star because the beach was gorgeous and the service and food were excellent. The resort is very nice. I think every resort has problems and issues they need to fix and no resort is 100% perfect. Because the main elements of food, beach, service and accommodations were very good, I will give it 5 stars.