Crown Paradise Club Cancun: GOOD VALUE FOR THE MONEY

Good value for the money. An older hotel. Rooms clean. Food decent. Get your reservations in early for any of the restaurants because they fill up fast. The pillows on the bed are terrible and way too small. The elevator service is very bad and cannot accommodate the amount of people that use them. But they were working on them while we were there. Thank God for the adult swimming pool. It was a god send. Overall a very good vacation.

Crown Paradise Golden: average resort

beautiful area nice location with a great view and great beach front. Hotel is dated and in need of an upgrade. Rooms were good with comfortable bed and good pillows. Entertainment staff did a great job with limited resources available. no swim up bar just a bar side hot tub that was always too crowed.

Crown Paradise Golden: Great resort

The resort was clean, on the beach, food was good, staff was friendly, and lots to keep you busy. We enjoyed our stay and would love to go back. We could easily access a taxi from the hotel to any destination for a reasonable price. We enjoyed the privacy of the adults only. The spa was wonderful but a little pricey.

Crown Paradise Club: Great place

Great location. Clean. Lots of excursions to choose from around this area. Something for everyone. Glad we picked this resort.Lots of different activities for all ages groups all day long. Layout of resort was perfect.

Crown Paradise Golden: Wonderful place to stay!

Please tell Shauna that I really enjoyed myself! Although, the resort is not a 5*, more like a 3*. Clean, really friendly, helpful staff, great food, lots of variety. Pools were always clean & a very nice beach! I would go back again! And, please give Shauna a raise! She was extremely, helpful. Very, patient & compassionate! She helped ease a very trying, time for me!

Crown Paradise Club Cancun: Great Getaway!

Crown Paradise Club Cancun delivered! Sun, sand, what else can you ask for. We were pleased to get what we expected. Our room faced the ocean (I believe they all do...a bonus!!!)Although very much a "Family Resort", we were very satisfied with the suite we paid extra for. Our room was one of the quietest I have been in. My husband and I were in suite 2701 which was at the end of the hall which was away from the elevators which we requested. We appreciated having breakfast in the "adult only" lou [... read more]nge on the 8th floor and were happy to end our day there for a drink and some hors d'oeuvres in a quiet atmosphere which suited us fine. Also, don't miss the adult only section in the buffet and the adult only pool. If you can't afford an "adult only" hotel, this will do the trick. We had to wait a bit for our check in but sitting on the beach made the time pass....The ocean is a bit rough, just be forewarned but we still went in it. The specialty restaurants are great but the only negative was when they cancelled our reservation at the french restaurant with only a few hours notice....they did book us somewhere else. I was dissapointed but quickly got over it. Book these as soon as you arrive or the next morning with the Concierge in the breakfast lounge. We went on the Snorkel and Tulum excursion. Both are recommended. Don't forget to put your name for the "Lagoon Cruise" on Tuesdays, with the main Concierge on the first floor. It is free and the Tequilla will be flowing freely. You will be served an amazing sit down lunch on the boat as well. A good few hours was had by all!!!! For a quick, cheap outing, go accross the street to the El Rey Zona Arqueologica....you will see ruins and lots of Iguanas. Great photo ops and a quiet tour at your own pace for only $3.50 American. The jet tub facing the ocean....what can I say! We flew with West Jet and quite enjoy our flight. Book the "Plus" service (only 12 seats per plane) You will get free booze, meal, hot towel and free tablet (which was much appreciated on our flight since the West Jet connect app was not available on the return flight but we still got to view some films to pass the time. Oh, and much more leg room! Very clean hotel and the staff is very friendly and ready to answer your questions. I had read some reviews that mentioned how the mattresses were hard, but for someone with back pain, I can honestly say that the mattresses were awesome. The pillows, not so much but it is what it is. I survived. If you purchase things in American money at the hotel they will give you Pesos back but if you go to the mall a short bus ride down the street they will give you American change (bus is $1 American and comes every few minutes- R1 or R2 will get you to the mall in front of the Westin Hotel) Just flag the bus down, they will stop. You can walk to the famous "CANCUN" sign overlooking the ocean at the public beach but be ready to wait in line as you are not the only one who wants that picture. We were told going early in the morning is best. A 7 minute walk from hotel at the most....All I can say is when can we go back?

Crown Paradise Club: good Resort

Nice rooms.Grounds always clean and staff constantly working on them. The only thing sadly lacking to me was the food . There was a wide variety but always the same. Quality was below average. Ate only at the buffet in the morning and a couple of nights went out to eat mostly. Staff were all very good and hospitable. Beach is excellent and spent a lot of time there. This was my third time to stay at this hotel and enjoyed my stay every time but found the food lacking every time and if this was [... read more] improved this would be the four stars it is rated.

Crown Paradise Club Cancun: Great family resort

This hotel was wonderful. Close to airport. Good food, lots of ammenities to offer and everything is close by. Not a luxury resort, but good value. We visited with our 5 & 7 year olds and found all of the restaurants accommodate children. Would definitely consider visiting this resort again.

Crown Paradise Club: Suprised!

After reading reviews I was surprised with the food service and resort itself. The buffet had fresh fruit smoothies in the morning. The buffet was huge with lots of options. Then only part I wasn't happy with was, the two resorts crown paradise club and crown paradise gold were said to be I interchangeable for food and drinks and some staff said it was ok for us to eat on the other side and then we were refused by another staff.

Crown Paradise Club Cancun: Very Nice Family Resort!

Worth the money spent! Spent 5 nights in this resort with my family. Very good resort for the kids!Loads of activities.Al carte resturants were good too. Staff is amazing and will always greet you with a smile.

Crown Paradise Club Cancun: Great Spot

Overall we were happy with this hotel...the food quality, quick room service, helpful staff, condition of the rooms, fantastic beach view from the room, the beach itself, kids club, proximity to the airport, etc. We had a fabulous time! There were just two disappointments cold pools & music quality. I am mentioning these two things to be constructive to the hotel, I know it's tough to please everyone. 1) All pools were very cold, indoor & out. Ourselves & the kids (aged 8 & 9) had trouble [... read more] enjoying the water, and they aren't kids that are tough to please. I'm not sure if they have the ability to heat them, the air temperature was around 26C. 2) The music playlist at the pool was not enjoyable. They seemed to have an hourly rotation in between the pool games. 50's, 60's, 80's, and hard rock. I spoke to the "DJ" and they weren't able to change it. It would have been nice to hear some Latin music or at least some more current pop music. Also, there is no music at the lobby bar. There was a duo singing for a little while, but nothing after they left. We were happy to see that the lobby was able to integrate the kids area with the adults, but the lack of music was disappointing. Again, we did have a great time and would recommend this hotel.

Crown Paradise Club Cancun: A great stay

My daughter and I both enjoyed the resort. It was Well kept. There were lots of activities to do during the day and evening. I have a suggestion for the resort. Perhaps changing the music to “top 40” as they constantly played 50’s music which I thought was awful. Either that or they were playing hard rock music in the morning during breakfast! Also maybe time some activities, such as Zumba to earlier in the day as it was at 10pm inside the bar area. Most people are in heels and have had a [... read more] few drinks in them by then and unable to participate. The staff were great, Angel the bartender by the pool was nothing short of amazing. Staff also ensured our safety at all times and were very helpful. I would come back again. :) thanks

Crown Paradise Golden: Great place to stay on our first Mexico trip

We really enjoyed our stay at the Crown Paradise Golden all inclusive resort. It is situated right close to the Marina where we boarded the Pirate ship for an evening cruise and got to see a big cruise ship parked there on our last day. We could easily and cheaply get to downtown using the city bus... a 10-15 minute ride costing only $7.50 MXN ($.0.50 CDN). We were very satisfied with our room, which was facing the pool area. The room was spacious and had a large bathroom. The cleaning staff  [... read more]was very good and friendly. All the staff was friendly and helpful: bellboys, front desk, tourist information desk, waiters and bar tenders. Being on the adults only side, we also had access to the Crown Paradise Club (for families). We walked around those premices also and tried out the different pools. We could have gone to 5 different specialty restaurants on both premices, but we were actually very satisfied with our buffet where no reservations and special dress codes were required. There was a nice variety of foods and menus. So that is where we took most of our meals except when we went out downtown or on excursions which included a meal. The beach was pretty nice and there were lounge chairs and even outdoor beds on the beach on which to relax. We walked down the beach for a few kilometers going south (towards downtown) and noticed that the beach we had seemed to have nicer sand and shoreline. The only complaint we have is that the internet access sometimes didn't work well, especially in our room. All in all, it was a great vacation... a nice getaway from "Winterpeg". Seven days went by very quickly. We would definitely recommend this hotel :D

Crown Paradise Club: Go elsewhere

Good: •clean rooms and pools •David from adult pool bar awesome bar tender...one of the only good things from this vacation •Buffet was good every night but kinda pissed i had to eat there every night. Bad: time share timeshare did I say time-Share??! Land at the airport get sucked right in! Getaway to go to air Canada transport get harassed by air Canada rep at hotel "please sit for an hour and a half to hear about our website?" No thanks... continues on and has the nerve to say "si [... read more]r I've spent a lot of time with you (WE DIDNT WANT YOU we wanted you to SHUT UP And leave us alone!) Please sir sit in and listen to meeting this is how I make better life for my family ". These people don't STOP with time share/website crap! •beach is dark and smelly Not swim-able •Only "dos equis" beer on tap no corona or sol •Only heineken beer in rooms. Left big tip and a note to please replace bar fridge with anything but heineken but they left me again with heineken. had to pay for decent beer at gift shops •Restaurants sucked, called 3 days couldn't get through to make reservations went to concierge to try they told me to call only. Stupid way to do things. I'd avoid Puerto Vallarta if your looking for a nice beach because this beach looks NOTHING like the photos on the site. I would never go here again and feel what I was way over charged for what I got.

Crown Paradise Club Cancun: We liked it better last year

This resort offers a lot for kids to do and the new water slides were awesome but a few of the attractions weren't working and the service overall has seem to have taken a nosedive. Our room completely flooded by the patio door where the kids were in their bunks. The front desk service left much to be desired. The overall quality and variety of food was less than last year and this year our mini bar was never restocked without us ordering more to the room and having to pay additional charges  [... read more]even for drinking water. I don't think we'll be going for a third year.

Crown Paradise Club Cancun: Awesome resort

This resort is very clean, people extremely friendly. I really like how there is an adult only floor with an adult lounge. Also an adult only area in the buffet, as well as an adult pool. From what I have seen the families also have a great time with numerous activities going on and lots of variety of nightlife I have been twice to this resort and will go again

Crown Paradise Club Cancun: Great resort

Would recommend this resort to families for sure. So much to do and you never have to leave the resort. Spent 5 days snd still didnt see/do it all. Food wad reasonable although the baked goods could use some help. Rooms varied. Looks like there were a few newly renovated rooms that were perfect but the rest were just okay. Oceanview was breathtaking.

Crown Paradise Club: very dissapointed

We have been going to that resort for over twenty years and were always very pleased. The resort was nice, rooms were clean and the food was OK. We went in January of 2017 and it was awful. We were put in a room that had urine on the floor by the toilet the beige black out drapes were black where people pull the drapes to close them. The snack bar had the same food everyday, no variety. They use to make burgers fresh at the snack bar but now they make them ahead of time and put them in the  [... read more]buns so by the time the snack bar opens the buns are dried out and the meat is cold. My husband who is not a picky eater ate spaghetti 8 out of the 10 days we were there. It appears that the money they used for the renovations was taken from the food and staffing budget. It makes me sad to say that after twenty some years of going there we won't be going back.

Crown Paradise Golden: Fantastic two weeks

I found this hotel to be very relaxing and the staff extremely accommodating. The only amenities that I would have liked, would be more palapas on the beach rather than the bed's and a coffee bar that made Expresso coffees. Fantastic vacation, would return in a heartbeat..

Crown Paradise Club Cancun: Be careful of the food

It looks like a great family hotel. However, we had some disappointments. The pirate ship with the water slides was covered in rust. There was moisture in the room. It was smelling gasoline all the time on the beach. But more importantly, I had food poisoning on my last night on the resort. I went with my 7 month old baby and my 5 year old boy. I do not drink alcohol as I am breastfeeding the baby. I ate some fish on my last night and around 10pm I started vomiting every one hour until 6am the n [... read more]ext day. We had to go to the airport at noon. I never felt that terrible. I was lying down on the floor in the airport unable to move. Unable to catch my flight! My husband was trying to get me some orange juice. I had never been so sick of all my life. I was so dehydrated. I was not able to drink nor to eat. I ate a bit before the plane and I got sick again. I had asked some orange juice to be sent to my room on the morning after I got sick as I was not able to leave the room and they charged me for it even after my husband explained I had food poisoning from their food. I asked if I could get a banana and I couldn't because it was not on their room service menu although it was on the buffet menu. They brought some of their exotic sliced fruits instead. I will never go back to that hotel.