Hard Rock Hotel Riviera Maya: Great Resort for School-Aged Kids

Wow, service! The staff make this place. Carolina and the crew at the kids club were so much fun - they made crafts, had dance-offs, played games, dress-up…they were so kind and welcoming. Heaven is gorgeous, natural and lush feeling (small beach), and Hacienta is a perfect blend of rock, turquoise water, beautiful hedges and palm trees. We were at the Hacienta (family) side. The beach is small on this side compared to some other locations but it is deep (4 comfortable rows of loungers) and ne [... read more]ver felt crowded (about 300 m long) - always plenty of chairs & umbrellas. There are also smaller alcoves and lots of nooks and crannies to sit by the beach or pool - the design is lovely if you don't like to be with hordes of people. The sand is like powder with some small shells hosting tiny hermit crabs along the water edge near the chapel which make for loads of fun for kids. In the water, you'll find fish both small and big enough to eat - no snorkel required to see them…sort of like a live aquarium. It's a great place to introduce kids to snorkelling. A good place for kids to swim - it is shallow for a ways out and even on very windy days the waves didn't make the lagoon unsafe to swim in. The artificial-isa reef (actually looks pretty real) helps keep the big waves of the Mayan ocean away from the beach swim area. The resort rooms are nice, a high end resort (clean, nice). You can fit a cot between the two double beds (they are doubles, not queens). The rooms were quiet, good AC, and the hammock on the balcony is fun. We stayed in building 5 near the water - beautiful ocean view. The restaurants offer a large variety of food, nice fresh salads and fruits, to hunks of meat and fried foods. Good fresh and flavourable food for a high-end resort, but not the level of Karisma. There is ALWAYS food available. The coffee shop in the main lobby and the wood oven pizza pool side are great. Only one restaurant actually serves you at your table (Frida) so expect a lot of buffet trips with your kids. The waterslide is super fun and the river-like layout of the pool means there are lots of different pool areas - many for the kids, including a large kid pool and areas in the main pool shallow enough for kids. The pool foam party is loads of fun - and the kids really enjoyed the fireshow/beach party (both happen on Thursdays). Most of all, the people who work at the Hard Rock are so very friendly and helpful! Compared to other resort experiences all the little things were cared for - politeness/kindness/helpful, water in the room, fresh towels in room and poolside, pool and beach drink service to your chair, front desk help - everywhere you get North American standards for top customer service - not like most all-inclusives. There is music playing most of the time but it is Top 40 stuff so its appealing to the masses. Not a huge party place so great for kids. Room keys are your brackets (incl. the kids) - bonus for convenience. No pool towel key nonsense ether. FYI - My kids are 7 and 4.

Hard Rock Hotel Riviera Maya: fantastic resort

This hotel was amazing. It has plenty of fun activities for both adults and kids. The food is superb with endless options. The staff was very friendly and the hotel was very clean. Would definitely recommend this resort!

Hard Rock Hotel and Casino Punta Cana: An Exceptional Getaway

We really enjoyed our stay at the Hard Rock Hotel and Casino. We were looking for a vacation that was going to entertain every one of our family members (parents and young adults) from day one to check out. This location did exactly that and we truly have very little to criticize about this location. Everyone was very friendly, there were plenty of things for us to do on and off the resort, we were always able to find loungers by the pool and on the beach, and there's a good possibility that  [... read more]we would go back so that we could enjoy the many things we didn't get to take advantage of while we were there. If there was one thing that disappointed us, it would be the adjoining room (which was occupied by another young family) next to us felt and sounded like they were a paper's width away. We could hear every word they said even at normal talking decibel. However, once we were able to move our own kids into it, it felt much more like home away from home. Restaurants were fantastic, staff were all friendly and interactive, rooms were clean, and the resort was huge which we enjoyed the walking exercise during our stay, but plenty of shuttles or rentable golf carts if that's what you preferred. Lastly, the only minor let down was the lack of music talent or bands to enjoy during the evenings. There were plenty of thematic dinners and DJ shows taking place all week, but we felt that there could have been plenty of opportunity for more live bands or musicians spread throughout the many locations in the evenings around the resort. After all, it's a Hard Rock, thought that would've been a no-brainer.

Hard Rock Hotel and Casino Punta Cana: Good but looking tired

This is a large resort! It is however showing thwbwear and tear of its popularity. We had 3 rooms, TV's did not work in 2 and hot tubs did not work in 2 as well. Mattresses, doors, floors show their age. Food was so so, not near as good at Hard Rock Mayan Riviera. We enjoyed that property far greater other than the ORO nightclub which is excellent and welcome night life MR is lacking. We won't be be back, preferring smaller more intimate resorts with fine dining but all in all our 4 kids 1 [... read more]8-23 and us had fun and Made great memories.

Hard Rock Hotel and Casino Punta Cana: Boaring resort

Its boaring resort. Some of the resturant were under constructions so food was very limited. The crowed were 100% Cople with small kids. Dafenately not a resort to be if you are single and want to party.

Hard Rock Hotel Riviera Maya: Spectacular Resort

We were at the resort for a family wedding. Week of November 9to 16th 2016. The location for the wedding ceremony and reception was beautiful !! Wow !! Resort was spectacular. Luxurious amenities Enjoyed the spa facilities and Room service Restaurants, food and service outstanding. Staff very helpful, hard working, courteous, attentive and detail oriented to ensure a wonderful experience for all. A thumbs up to the wonderful dedicated staff. You are the success of the Hard Roc [... read more]k experience for all your guests

Hard Rock Hotel Riviera Maya: Beautiful resort

The hotel was beautiful, friendly and helpful staff, excellent room service, love the selection of liquor and drink in our room. However we were VERY DISAPPOINTED with the dirty glasses that they serve our drinks in at the outdoor bars, they were rinsed in dirty water and had lipstick on them.

Hard Rock Hotel and Casino Punta Cana: real "Hard" rock...

Fun-tastic.... Only problem for vegetarians. Never starved though. One very important thing is waterpark/slides. If you think you can book this for waterpark/slide fun, its not big at all if your kid is over 7 yrs. so, waste of money if you think to have that kind of fun... Go somewhere else. Staff is excellent, new manager has just been appointed 2 weeks ago.

Hard Rock Hotel Riviera Maya: Nice resort

Pools were great. Food great at dinner but breakfast and lunch buffets so-so. Beach is great for kids, no waves. Staff is amazing, so friendly and helpful. Did not go to heaven side at all but would've liked to try gym and spa. Only complaints would be the noise...very loud music and speakers during the day at the pool and tge entertainment at night was really loud too. Hard to enjoy when it hurts your ears.

Hard Rock Hotel Riviera Maya: Exceeded Expectations

I stayed with my 12 year old daughter from May 18-25 in the Hacienda side (Heaven side is for adults only). I have travelled to about 50 all inclusives in many countries and this was by far the best!!! Service - outstanding! They were always there to help you and there was never a shortage of staff. They continuously asked if you needed anything and if you did ask for something, they wanted to bring you more. Room- although a little small we had everything we needed. Lots of shelving, goo [... read more]d lighting, nice bathroom. The room was laid out nicely and beds were super comfy! Room Service -order a few times. Everytime I called they asked me is I wanted desert or fruit. They always made suggestions of extra items every time I called. That was a first for me. Beach - It isn't really a beach, it's a lagoon. Which was better because the waves were very strong. The lagoon had calm and clean water and there was plenty of space. Shows/Entertainment - there is always something going on. We participated in Euro bungee jumping, Foam Party, Water balloon fight, and the games they had going on during the day. We only saw the Micheal Jackson and Fire show which were both great. They had a band every night in the lobby and sports bar right there with a pool table and TV's. Food - Food was really good. We only did the buffet and Mexican (my daughter is picky) but it was awesome. They were replaced items as soon as the tray was half empty. It was all fresh and enjoyable. The had a café in the lobby with another buffet, tasty deserts and fresh made sandwiches and salads. The food there was like being in a café in Paris. Pools - clean and refreshing Free Wifi - no problems through out the entire resort. It was never slow and never had problems connecting As I mentioned the service was unbelievable. They are so friendly and accommodating. The concierge even called me at home the day after I left to thank us for coming. Can you believe that?? I can't. LOL. We will DEFINITELY be coming back!!! Thank you Hard Rock!!!! Anita and Victoria

Virgin Hotels Las Vegas: Great Hoiday

The hotel is a bit of a walk from the strip buy the rooms, atmosphere and friendly staff make it a great place to stay. Would definately return and stay at the Hard Rock again. The pool area is amazing and the restaurants all have great food

Hard Rock Hotel Cancun: Excellent resort

All of this resort is clean, the grounds are beautiful . The food in all restaurant are delicious. The drinks are good. Never had better service like this place. Amazing place , for family and couples. loved it !!!

Hard Rock Hotel Cancun: Rockin' on at the Hard Rock Hotel Cancun!

We picked this resort partly because it was easy to get to Cancun from Hamilton, Ontario. Cancun and hotel both awesome. Did two tours (a zip-line sinkhole tour and a sunset sail) both great. Fabulous vacation!

Virgin Hotels Las Vegas: Excellent Resort - Too bad the pool was closed!

Great hotel that plays classic rock 24/7. The pool atmosphere was really cool and gives the feeling you're at a tropical beach. Unfortunately only one pool was open. It was heated but access to the hot tubs was also closed :( The rooms were very clean and the staff was polite and courteous. We would definitely return.

Hard Rock Hotel Riviera Maya: Great Family Restort

We were there for the Cancun Jazz Festival; the hotels (two "family and adults) were a live and buzzing but in no way felt cramp and crowed. Staff members were very attentive. Good restaurants to choose from I believe six. Clean rooms with free stocked bar! Overall a very clean hotel good experience. !!The beach which we dubbed the lagoon, was the one down fall and not enough umbrellas or none for beach lounges!!

Virgin Hotels Las Vegas: Great Resort!

The hotel was nice, a little loud and young at night. Far from strip but only a 8$ cab. Nice staff, good slots. The room fee was a little expensive, and 25$ extra a night to upgrade to two beds. The elevators require a room key, kinda annoying. But the lobster was delicious!

Hard Rock Hotel Cancun: Nice resort

We went over spring break, considering this resort was quite pricey, we were hoping that there wasn't going to be too many kids - we were wrong. Although most of them behaved themselves the quantity of them was enormous. The hotel had some great little concerts over the week. This was a nice bonus. The restaurants were really good and service was quick and friendly. We rented a cabana on the beach for 4 out of the 7 days which was definitely worth it using our resort credits.

Hard Rock Hotel Riviera Maya: Very good time

room was great. Pools good. Beach had quite a few weeds that they worked hard to clear but would come back almost instantly. Definetly use the resort credit to get a cabana. Well worth it. Food was good. I used a resort credit to get a rack of lamb. The salad was amazing. We had a few monkeys out side the room. How cool is that. Mini bar was always full. I was looking to book another one as soon as I got back.

Virgin Hotels Las Vegas: Didn't feel like a rockstar here

The room decor is modern but room was very dirty , makeup & hair on the walls , blood stain on my sheets .. I felt very uncomfortable in this room. The hotel was alright , nice pool. Across the street from a cvs. Not walking distance from the strip at all in my opinion. About a $10 taxi each time to the strip. The shuttle hours are only from 10-5. Low selection of food choices within the hotel.

Virgin Hotels Las Vegas: Awesome resort!

Big clean rooms with lots of drawers to organize clothes, Great Music, Beautiful pool, excellent food, free shuttle to the strip included in Resort fees, Organic juice Bar with friendly bartender and good service.