Iberostar Origin Laguna Azul: Great place

We liked pools and beaches, hotel is great, the staff are slow but very positive people. The biggest problem was food, they do their best with the food, but I'm sure it would be problem for some people. And if you have dietery restriction, it very hard to know what food is made of, next time I would love to see name and ingredients of each food. Thanks

Iberostar Selection Esmeralda: Do not recommend

Positive: beach is beautiful , clean rooms and housekeeping staff is extremely nice. Negative: Food and Drinks:Same bland food every day, no hamburgers, no pizzas, no fries, no hot dogs, no chicken nuggets for the children. Limited juices and the only soda was sprite on occasion. For the alcohol extreme limited choices throughout the stat I was able to have some vodka once or twice. Entertainment: Hardly no activities during the day and at night. Hot [... read more]el: Could not use the hair dryer as it caused a power outage. Buffet staff were miserable and if you asked for cutlery or a glass of water it would take 15 to 20 minutes; as they were to busy talking amongst themselves.

Iberostar Origin Tainos: The BEST Staff!

We arrived very late at night after a long trip, not the best start to a vacay. The hotel staff was quick to get us a room but they were short on accommodation due to New Years so our room was not as expected. They said "No problem, please come back in the morning and we will get you another room." The next morning we approached the front counter with our concerns. They were amazingly understanding and so helpful. We wound up getting the perfect room! We can't express enough just how much the [... read more] entire hotel staff made us feel welcome. It was a true pleasure to visit and create memories in a paradise filled with exceptional people :)

Iberostar Selection Esmeralda: Iberostar Selection Esmerelda

Rooms were beautiful - spacious, clean, lots of hot water and great air conditioning. However, they do need to have blankets available in rooms. Pools were clean and had lots of lounge chairs. Food was not hot at the buffets and lacking vegetables. Not all food was labelled and we were often uncertain as to what we were eating. Grilled food was good and hot. Breakfast as good and hot. Sandwiches at snack bar were good. Beach was nice with lots of lounges and shade available

JOIA Bavaro by Iberostar: Our favorite resort

We absolutely love this resort. I am mobility challenged and this place is totally accessible starting with the small size along with the elevators to upper floors. This year was our 3rd year in a row and we will be going back next year. We loved Manuella, Yelly, Smiley as well as the bar tenders Thomas in the lobby and Tobias at the pool. Our butlers (Daniel and Edward) were excellent and did everything to make our stay comfortable. Food was good, some meals were cold but mostly all were good.  [... read more]Beach was well kept since seaweed was rampant. Daily cleanup so not much of a problem. We had one of our suitcases damaged on route there and went to Air Transat customer service to report it but have not heard a word since. It has been 1 month so I guess they are blowing us off but suitcase cost $100+ and now has no wheels and large gash in the side. We will try to keep following up but are not feeling positive. Anyway this is the resort o go to. Although they say adults only I saw at least 4 or 5 kids under 18. So be aware.

Iberostar Origin Bella Vista Varadero: Mixed Experience at a Beautiful Cuban Beach Resort

I spent a week at this all-inclusive resort in Cuba, drawn by the stunning beaches and incredibly affordable price. The location is fantastic—right on a gorgeous stretch of white sand with crystal-clear turquoise water, and the pools are large, clean, and beautifully maintained. For anyone prioritizing beach time and relaxation in a picturesque tropical setting, this place delivers on that front (5/5 for beach/pools and 4/5 for location). The value for money is also outstanding (5/5)—it’s hard t [... read more]o beat what you get for the price. Unfortunately, the on-site experience was let down by several service and maintenance issues that made parts of the stay frustrating. Upon arrival, there were no bath towels or beach towels in the room, which took time to resolve. For the first two days, the shower water was consistently cold, which wasn’t pleasant. The room key card kept malfunctioning and locking us out multiple times, requiring repeated trips to reception. Speaking of reception, the staff there were often inattentive and unhelpful, which added to the frustration (service: 2/5). The rooms themselves felt dated and in need of refreshment (2/5), and while the food was acceptable with some variety, it was average at best—nothing particularly memorable or exciting (3/5). In summary, if you’re looking for a budget-friendly beach getaway in Cuba and are willing to overlook inconsistent service and minor room issues, this resort can still be worth it thanks to the beautiful natural surroundings and great value. Just manage your expectations on the service side.

Iberostar Waves Paraiso del Mar: Would not recommend

It was my first time to Mexico with the last two years at Punta Cana. This resort was disappointing. Very poor and unfriendly staff really stood out. Food was cold everyday at the breakfast bar and restaurants did not compare to anything we went to in punta cana. We still had a good time because we were there with our family but this was not a 4 or 5 star resort.

Iberostar Waves Paraiso del Mar: Clean and Colourful Resort

A nice resort with lots of dining and entertainment options. Our room was modern and spacious. We were expecting two double beds but made it work with a king bed and couch. The beach is beautiful but packed with people. I would love to see the resort use heating apparatus for their buffets. Unfortunately we had a lot of cold food. Definitely something easy that the resort could improve upon.

Iberostar Coral Esmeralda: Disappointing!!

Not a 4/5 star resort, dirty hotel room, mold, stains, drywall damage, damaged paint, non working safe, locks broken on doors, worn furniture. Black mold and all other issues reported to hotel but nothing was addressed.

Iberostar Origin Bella Vista Varadero: Bofff

Hôtel désuet, bouffe très ordinaire, des charriots plein de vaisselles qui se promènes au buffet et qui font un vacarme fou. Pas de grille pain nul part, petite plage, on ne peu pas marcher vers la gauche car un gardien nous empêche de marcher, vers la droite il y a des rochers. Setieusement c’est vraiment pas fort, je ne recommande pas.

Iberostar Origin Daiquiri: Amazing resort and people

From the food to the beach, the staff are amazing, always smiling. Loved this resort will go back again definitely. Met some new friends and had an absolutely fabulous time here. Did a few excursions, the glass bottom boat was awesome, went fishing on the Hobi cat with the life guard Sammy, was a great day

Iberostar Selection Esmeralda: Great food, but missing some key items for a 5-star resort

The beach is nice, the lovely pool and entertainment are good, and the food is very good. I liked their baked goods and cakes. Good selection of meet and fish. Very tasty. The negative side is that they could not provide blanket for us, and safe was broken and they could not fix it. Not a huge issue but for 5 star resort you should expect to get blanket if you cold during the night. I am not picky guest and I do appreciate and understand issues in Cuba, but Iberostar should pay attention for iss [... read more]ues like this. Don't advertise as 5 star hotel if you are not able to provide 5 star amenities.

Iberostar Origin Playa Alameda: Staff here are the Stars

This was my second trip to Cuba and this experience was better than my last. The beach was great, rocky to the right, beautiful sand to the left. Rooms were dated, but clean. Food was as expected, fairly repetitive, however Christmas day dinner was fantastic and they truly out did themselves for New Year eve dinner! The staff here truly made you feel like their family! The beach and the people here make it worth the time here. Typical to Cuba, beach towels were limited, however we tippe [... read more]d well to our room cleaner and she was sure to provide extras. We brought extra toilet paper to have for the public bathrooms (airport and on the resort) Often they ran out. But again the room was stocked daily. The beds in the room were older, and as a person with back issues, was sore by the end of the week. If you are looking for a cheaper get away and set your expectations accordingly, I would recommend this hotel.

Iberostar Selection Varadero: Beyond Expectations

We recently spent a wonderful week at Iberostar Selection Veradero, from December 13th to 20th, 2025. This was our second visit, and we were impressed by the many improvements made since our last stay. Yady, the customer service representative was exceptionally helpful and welcoming, treating us like family. As returning guests, we were delighted with an ocean-view room and a complimentary bottle of wine. The food and entertainment were top-notch. Overall, we’re very pleased with our stay and wo [... read more]uld recommend to see it for yourself.

Iberostar Selection Esmeralda: Frustrating Trip

I was not at all satisfied with this hotel for the following reasons: 1- very poor customer service 2- lots of equipments are out of order 3- checking in took 5 hours 4- too far distance from the airport. 5- water bottles were unavailable for guests 6- lots of flies and mosquitoes 7- they sprayed DDT, which a very harmful insecticide 8- no one is willing to serve unless tipped.

Iberostar Origin Laguna Azul: Family vacation

First of all I’ve been in Cuba ten times and I never had complain until now. First complain, we lost two days of our vacation due to cancelled flight by Westjet. Second complain, when we arrived in Varadero our luggage was not on the plane. Basically all passenger's luggage was left in Montreal. No explanation on the part of Westjet. I believed it was intentional since the Captain never told us about this. We received our luggage after three days and we have to pay a taxi to pick up at the [... read more] airport. Third complain, when we arrived at the hotel our book rooms were already given to somebody else. Just imagine five oceanview rooms in the same floor gone. We were given temporary rooms until available rooms come up. I told the hotel reception that they should not given the rooms to somebody else however, their reason was we did not arrive on the agreed date. So blame it to Westjet. Now we lost two days of our vacation and we were not able to get the rooms next to each other. For my entire family’s first trip to Cuba, it was a nightmare. The inconvenience and stress that we endure is not worth to have this vacation. Lastly Westjet is not handicapped friendly airline. My wife, mother and brother was in the wheelchair but we are the last group to board the plane. The humiliation as if we are not welcome was hard to take. This happened in Montreal and so to those Westjet counter personnel I forgot to ask the specific persons names you will become senior too one day you will know how we feel.

Iberostar Selection Paraiso Lindo: Excellent

Very nice hotel, good variety of foods , clean pools, very nice and helpful stuff. Special thanks to Derrick from agent support. We spent 5 nights we will return back for sure. Greetings from Canada ??

Iberostar Origin Laguna Azul: hotel reviews

we had a great time at the hotel. We enjoys the beach, the pool, and the staff were all very nice and attentive to their clients especially the one at the lobby serving and asking whatever we wants. we also loved watching the shows.

Iberostar Selection Esmeralda: Beautiful Resort!

Positives: Resort layout - not too big; lobby, beach, restaurants, rooms are easily accessible. Grounds - well-kept, paved, wide and well-lighted. Rooms - spacious, modern and clean. Negatives: Location - too far from airport remote) Entertainment - no beach volleyball; Daily Activities schedule not followed. Services - at the restaurants are slow.

Iberostar Selection Esmeralda: Great resort

This resort was wonderful. I would go again. The staff was very friendly. The entertainment staff were excellent. There was always something to watch and do. If you like home cooked meals then this is the place. I really liked their buffet. The drinks were great. The bar had a lot of variety of cocktails. The pools were clean and full of entertainment. The beach water was choppy and a lot of seaweed would come up shoreline. The staff would clean it twice daily. This was due to the wea [... read more]ther. The only recommendation I would suggest is to bring mosquitoe spray. Again its the tropics and most tropical places have mosquitoes. I would go to this resort again.