Moon Palace The Grand Cancun: Great resort

Golf, great weather amazing for all ages and familes. Adult pool. Top shelf liquor. Room service. Huge rooms. Planning on booking next year with the entire family. Nightlife was also amazing. Huge resort with so many fun activities

Moon Palace Cancun: Amazing Resort

Resort is a great place for the whole family. Excellent staff and immaculate grounds. Food is amazing and well flavored. Even with a garden view room, we could still see the ocean. I even loved the way the resort smelt :)

Moon Palace The Grand Cancun: Great Resort!

The resort is huge, which is nice, because you will never get bored, but it is unfortunate that you cannot see all of it. The Grand was amazing, kids club was the best I've seen. Pool water is warm at 3 of the Grand Pools, which is nice. Ice cream at resort is hand made and very good. Beach could be better, too much seaweed. We did a photoshoot while there with the photographers, and use some resort credit, it was still pricey. I wish the bowling alley kitchen was open a little later - because [... read more] the bakery is all that's left for late night food. Overall, we will be back, we love Cancun. I would only stay at the Grand, the other two resorts were not comparable to the Grand.

Moon Palace Cancun: Wonderful time!!

Beautiful resort with lots of things to do. Staff is amazing and the rooms are incredibly clean. I did not c one bug and they have a pot purri in the building so no mouldy smell. Regretfully we had a room with a tub in the middle of it with no privacy which was weird with my 13 year old son. The king size bed was way too soft as well. The food was good for our one week stay but some restaurants were very difficult to get in2 especially the Japanese restaurant. Regretfully the beach was ruff  [... read more]with a lot of seaweed. The golf course was excellent but crowded

Moon Palace Cancun: Not persuading at all!!!

Trip overall was fine but way below our expectations. Flight was OK (we paid extra to get exit row!!), pick up & drive to destination and vice versa were well arranged. Reception and check in was good and we were happy with the rooms and their cleanliness. Food quality was terrible (Except for the Asian restaurant which was pretty fine) and same or worse than the mid-class Cuban resorts. In general, hotel staff in part were not welcoming and sometimes very rude. I relayed three matters (Buggy  [... read more]drivers & restaurant staff) of misbehavior to hotel PR staff. Hotel had three lobby and the "Grand" was much better than ours (Sunrise).

Moon Palace Cancun: Something for Everyone

Big is an understatement. This resort is made up of three separate residences: the Sunrise, the Nizuc and the Grand. A stay at the Grand allows you use of the two other resorts but not vice versa. We stayed at the Grand which is still in the process of being completed. The construction left is related to aesthetics with respect to landscaping. They are minor and nature and will not affect your stay. The Grand has seven restaurants within the Lobby that caters to anyone's taste and two restaurant [... read more]s close to the beach. The restaurants include Le Chateau which is a French restaurant for adults only, Mexican, Italian, Lebanese, Asian, CJ Steakhouse and the general buffet. The other two include a Peruvian restaurant and a Carribean restaurant. The resort has three nine hole golf courses which are spectacular, a bowling alley, two sets of tennis courts at different locations, a teen club or lounge, two children's playrooms, a waterpark with a lazy river, use of bicycles, a health wellness pool, an adult only pool, an Olympic size pool, a family pool and several other pools, mini golf, an outdoor theatre and an indoor theatre. Since the resort is spread out into different buildings, they have their own transit system using golf carts. The rooms are spectacular and are opened with your resort bracelet. The standard room includes an espresso machine, a fully stocked fridge, a bar, a bottle of champagne, a bottle of wine and a candy drawer. There was never an issue finding a chair, obtaining towels. Staff was always pleasant and helpful.

Moon Palace Cancun: Great golfing resort

Nice resort great golf course club house under construction but luis and staff did a great job getting people out on course on time 38 dollars cart fee reasonable reataurant staff very courteous woul go back

Sun Palace Hotel: Fabulous Resort and staff

The hotel was five star especially because of the staff. We were treated so well and especially want to acknowledge Edher, who served us poolside. He was so professional and looked after our every need. The room was very nice with a lovely view of the beach. We loved the food in the breakfast restaurant. Our two favourites for dinner were the steak restaurant and the Thai restaurant. The night time entertainment was very good as well. We especially loved the magic show and the Michael Jackso [... read more]n shows. The size of the resort was perfect for us and we loved the adults only feature. A perfect place to spend our 35th Anniversary.

Moon Palace The Grand Cancun: Conflicted

This is the resort we got married at this year and went back 6 months later and we love the resort but continue to be disappointed with the customer service. We planned on becoming a member and now we don't think we would return. Every time we go, there is something new under construction that we were not made aware of.

Sun Palace Hotel: Absolutely amazing!

Pros for the resort: Service was outstanding! We could not have asked for anything better! Food selection and preparation was incredible. They were very willing to accommodate to requests. Anything to make us happy! Resort was extremely clean and well kept. From the restaurants to the bathrooms, everything was spotless. The resort is very small. Cons: We were asked upon arrival to upgrade our room so we could be close to the other couple we were traveling with. We had emailed before [... read more] we left to request rooms beside each other. They had said they would do their best to do that. Although when we got there the rooms we had been assigned weren't even on the same floor. The only way to be close was to pay the upgrade fee. It was a little harsh considering we had just arrived. They try their very best with nighttime entertainment. But with is being so small there was very little nightlife. I would have loved to see some sort of sports bar....maybe even a pool table. Great resort over all!! Some of the best service I have ever had in Mexico! We would recommend this resort!!

Moon Palace Cancun: Loved everything!

Was so good, we got membership. Recently married so couldn't afford anything higher than the smallest package. Already planning next trip to one of their resorts. Food was great, service was amazing, room was beautiful.

Moon Palace The Grand Cancun: Great place for adults and kids

Loved the facilities at The Grand! Kids had so many options to be entertained and adults enjoyed the beautiful spa! The restaurants and food were good but the atmosphere made you feel comfortable and surrounded around luxurious amnenities.

Moon Palace Cancun: Best Resort I've Been to!

The moon palace is by far the best resort accross the board. It's a big resort but transportation around is easily accessible and the staff is friendly and accommodating. The food options are great and you can always eat a la carte if buffets aren't your thing.

Moon Palace The Grand Cancun: Fantastic Time

The hotel was amazing and beautiful. The staff were very friendly and helpful and made our stay very enjoyable. The restaurants and food were exceptional. The only draw back was the beach with all the sea weed. We definitely recommend The Grand Moon Palace in Cancun.

Moon Palace Cancun: Amazing resort

Just came back from our family vacation to cancun. This resort was above our expectations... food , cleanliness, friendly staff, entertainment...every thing was a 5+ would definitely go back to this resort.

Moon Palace Cancun: Super amazing place

It was our first time at Moon Palace -Sunrise, Cancun (actually recommended to us by our Tripcentral agent). We thoroughly enjoyed every moment, from check in to check out 😊!! All the staff was exceptional, the food was always fresh and delicious, the rooms and the grounds were spotless, so clean. We travelled with our 16 and 14 year old girls and they had a blast. The fabulous entertainment team (Sunrise side) of Francisco (Poncho), Ana, Patrizia, Daniel, Roger, Larissa, Maria, Alfredo, Sero [... read more]nimo, Abisai, Jorge, Fermin were all exceptional they kept everyone entertained and involved. The activities were fun and the team especially Francisco, Roger, Ana, Abisai and Daniel were wonderful. We will definitely be going back!!

Sun Palace Hotel: Good Resort

Pushy at start to sell you more excursions and go for a presentation on other properties they own. Food not bad. Rooms not bad. Excellent location. Excellent staff. Shows not bad. However the variety of food on this resort is not as much as others. No open buffets for dinner which kinda sucks.

Moon Palace Cancun: Faboulous Resort

Grounds were impeccable, service was second to none, food excellent, accomodations very good. Beach was a bit of a disappointment from a seaweed point of view and couldn't really go in the water. Would definitely go again, lots to see, lots to do, excursion we went on rocked!!! Sky bar rocks as well!!! Great resort!

Moon Palace Cancun: Moon Palace did it again!

We went to Moon Palace in October 2016 and we picked this resort because of the unlimited golf. We fell in LOVE with this place and went back May 9-16th. Moon Palace didn't disappoint at all...still the same beautiful resort, amazing food and even more amazing staff. The week flew by and we can't wait to back again...later this year!

Cozumel Palace: Fantastic resort

The workers were great, the resort very clean,the service impeccable ‼️The sun the weather amazing! The pools, the snorkelling the cool beverages all was excellent! The night activities were also very entertaining