Sonesta Maho Beach: Room for improvement

Our stay at the Sonesta Maho Resort was not 100% satisfactory. Although this resort is brand new, construction and work noise is still being done at the resort from 7:00am - 9:00pm which is not a problem if your not in your room. The walls are paper thin, we could hear the conversations from the room next to us. Not all lights in our room were in working order. The room overall was very nice. Loved the shower! Not sure how this was possible unless your staff but someone had opened our doo [... read more]r one night around 1:30am while we were sleeping only to have had it stopped by the chain we had put on it? The pool bar and beach bar staff need to be trained to acknowledge vacationers that have been waiting for drinks first before accommodating only the ones that yell out or wave money in order to be served before others that have already been waiting for awhile to be served. The wait time was ridiculous several times because of this to the point where you felt invisible! The kiosk to book restaurant reservations is a joke. We had booked a reservation at Jings one night to find out it was closed, so therefore went to to Ascots. The food there was terrible. Another night we had booked the Ocean Point. We had called the front desk to find out the dress code. The front desk had told us it was closed due to a wedding, we decided to go anyways to find out that we did have reservations and no wedding? The staff really have no clue what’s going on! Our meal at the point was very good. No complaints on the food at the buffet either. Elevator very slow and only one working the day of our departure. I’d give this resort another year before it’s truly a 4 star

Sonesta Maho Beach: Will be a great place

Hotel isn't completely done yet. Part of 7th floor and all above floors were being worked on 4-11 Apr. Workers go until 9pm so be prepared for noise until then. Staff for the most part were really good. Food was above average and will probably get better.

Sonesta Maho Beach: 5 Star Resort!!!

We have stayed at the Sonesta Maho before in 2014, we heard about the devastation that happened recently by the hurricane and how the resort is reopening fully renovated and what an amazing job they have done! the rooms are super hi-end and modern more like a 6 star!, yes work is still been done on the resort but you barley hear it, the staff is amazing trying to please everybody threw this process. WE will be back next year! ..2 thumbs up for the staff and management!

Sonesta Maho Beach: Terrible experience

This hotel was not completed when we arrived. From the food to the rooms they were extremely disappointing. The hotel was not safe for guests and they often didn't have enough food for everyone I am do disappointed that Sunwing would ever have approved this hotel and I'm very confused by this decision.

Sonesta Maho Beach: will be great...but need improvement

I loved the area but hotel itself wasn't ready to open. The room, the ground, the beach were beautiful, but the food was very limited and cold and they were still building the hotel so half finished it was disappointing but im sure it will very nice in few months once they are done building it.

Sonesta Maho Beach: sonesta maho beach

The hotel itself is old and has the musty smell. When we got there they gave us the wrong room as it only had one bed than they changed us to another one which they told me it had 2 double beds but it didn't it had a king and a cot. For what I paid I was very disappointed. The hotel was under construction which I knew nothing of so that started early in the morning. I didn't find the front desk people very friendly or helpful but the workers at the restaurants were very nice. The Italian restau [... read more]rant and the Lava Rock had great food would recommend people to go there. The buffet was like any other resort and it was fine. The nightly entertainment was nothing to brag about, the only good night was the young group of drummers and the dancers. The one good thing is our room was large and clean which is the one thing I want when I go away. Only two bars and you had to come up from the beach to get a drink there was no beach bar which surprised me. Personally I would not go back to the resort even when the renovations are done as the planes flying over were a pain and plus you can smell the fuel every time they came. The weather was amazing and I did enjoy my trip just wished I picked a different resort.

Sonesta Great Bay Beach & Casino: Great Stay!

This hotel is awesome! Happy and helpful staff! Food was great and beach is beautiful! One week was not enough. The bed and pillows are so comfortable. Make sure you reserve an ocean front view on the higher floors, you won't regret the extra money!

Sonesta Great Bay Beach & Casino: Wonderful Resort

Classic Resort although upgrades have been made such as infinity pool. Food at buffet was very good... better than in their restaurants. Beach was excellent..very clean. Little bit of a dip going into water but not a big deal. Fantastic view in the bay! Very scenic! Staff was wonderful. Only down side was that we are and drank too much as it is an all inclusive and food and drinks were very good!

Sonesta Maho Beach: Great Resort

Lovely hotel with newly renovated rooms, and close to airport. Great to watch planes coming in over the beach. The entire resort staff is super-friendly and very helpful. Might suggest putting "Reserved" signs on restaurant tables once seated to ensure that no one else steals your table.

Sonesta Great Bay Beach & Casino: Awesome

We really enjoyed the Resort it was well kept for its age and buffet and both restaraunts were outstanding..really loved the lava rock dinner.Your wait staff were very friendly and tentative to our needs.Rafini,Johnathan,Marie,Delores and all your Beach waiters especially Nicole took care of our every need while tanning and swimming or just relaxing. Thanks so much as we celebrated two birthdays on our vacation it was wonderful.

Sonesta Maho Beach: Feel robbed-Cheated, was hungry all the time-staff are rude

I have never made a review for any of the vacations I have been to, but this one is absolutely necessary! THIS PLACE IS AWFUL! the service is BAD, the staff are RUDE, the food and drink are VERY LIMITED!. we feel they stole our money, we had to go and eat outside the resort most of the time.

Sonesta Maho Beach: great resort

Very nice place just 2 mins away from the airport. Great service. It's really friendly island. With 2 dollars per person you can get on the bus in front of the bus to go anywhere. Me and my family loved this place.

Sonesta Great Bay Beach & Casino: Wonderful Resort

Just spent a week at the Sonesta Great Bay. Had a fantastic time. While the rooms are older & can use updating the staff make up for it. Nicole, the beach hostess is a warm loving lady, always smiling & taking with the guests. Just loved her. Johnathan in the restraunt was a charming young man, always smiling. Looking forward to a return vacation.

Sonesta Maho Beach: Big Mess

Booked this resort for our second trip and upgraded to the premium ocean view room. We arrived to the hotel at 2:30 and our room wasn't ready they gave up our cards and wrist bands and said we should go to the front desk at 3pm. At 3pm we went to the front desk.... we waited in a long line of people for 50 mins! 50! Check in was EXTREMELY disorganized didn't make sense considering all we needed was to get our room number. Finally get to the front and find out we were booked in for the partial po [... read more]ol/ocean view room. We paid $250 way before our trip to upgrade our room to premier ocean view. The hotel of course did not have any of those rooms available. We were told we'd have to stay in the partial room for the first night and come see the manager the next day. Go to the desk at 11am the next day told to come back at 2pm as the manager was busy. Come back at 2pm still no manager. Finally talk to the front desk supervisor who was fantastic and set up a transfer to mahos sister hotel: The Ocean Point right next store. An adults only resort with 5 stars. Now this resort was FABULOUS! The staff are much nicer and we were treated like royalty the entire time! It was lucky they had a room available for us or our trip may not have turned out so great. Not sure who's fault this "mix up" was with the room we booked.. trip centrals or the hotels but I am extremely hesitant to book through trip central or at the maho again!

Sonesta Great Bay Beach & Casino: Great Bay - Sint Maarten

Room decor and furnishings were a bit dated but all very functional. Everything else was absolutely amazing! The servers were attentive and the food was great with just the right amount of variety and change.

Sonesta Great Bay Beach & Casino: Worth your money

At Sonesta Great Bay May 7- May 14. The obvious - its an older building without the fancy decor. Staff are great - friendly and helpful. Food was good, buffet is smaller than expected, however, food was freshly prepared. Spa experience was excellent. Spa staff were professional, well prepared and on time. Location is best part - nice beach but deeper waters. Great if you love waves and to swim. Easy walking distance to Front Street and the shopping/restaurants. Evenings are beautiful and [... read more] all restaurants are beach side.

Sonesta Great Bay Beach & Casino: Great Resort

The food was excellent, we did have some trouble making reservations for the restaurants as neither of us had cell phones with us and this was where the confirmation was sent. Enjoyed the beach and the pools. Grounds were kept very clean and tidy. Staff excellent.

Sonesta Great Bay Beach & Casino: A Little Gem on a Beautiful Island

Our 11 day vacation at Sonesta Great Bay was pure enjoyment from the moment of arrival. We were upgraded from oceanview to a beautiful one bedroom suite overlooking the Bay where we enjoyed our morning coffees on our terrace sometimes with cruise ships in the port. The hotel is a short 5 minute walk along the beach to Phillipsburg with its high end shops, markets, beachside bars and restaurants. The food was excellent with lots of fresh fruit and vegetables and delicious seafood. Staff are very [... read more] accommodating. Grounds and rooms are very clean with plenty of fresh towels and fridge stocked every day. No matter where you were on the resort the view of the beach and turqoise waters and the bay was ever present. The resort is quaint, not anything like the huge resorts in Mexico or Dominican but it has a true island charm with friendly people and is extremely safe. The only complaint would be that the lobby and beach washooms need to be totally renovated as are small, dark and smelly. Also there are not enough loungers around the pools. People get up before 7 am to reserve chairs. The towel game is never fun.

Sonesta Great Bay Beach & Casino: Beautiful Island

I think overall the Island was beautiful, as for the resort I find the website to be misleading. The hotel is partially renovated, in which we had a non renovated room partial Ocean View with machines running in back all day and night. We were unable to sit out on our balcony because of the noise. The beds were actually very comfy, so I was happy, the bathrooms on the other hand were awful. Dirty stained bathtubs and toilets that barely flushed. The pool was small and there was no entertai [... read more]nment at all!! The service was slack, rude staff that ignored you when asking questions or cranky and standoffish.. The food was cold most of the time, but wasn't bad. The pizza and the Chinese restaurant were by far the best!! Our rooms were not ready at check-in time, so we're had to wait as well.

Sonesta Great Bay Beach & Casino: awesome resort

We had a great experience at this place and recommend it to anyone. Very clean and the food was excellent .Also the service was very good the employees there were always pleasant and happy.the beach was very clean and the ocean view was superb .