Amazing Beach

This hotel sits on an amazing beach and has top notch staff. The rooms need updating but with all the other high points, it is easy to ignore the tired rooms. The food is ok for Cuba, we never go hungry. The staff is top notch - very caring and want you to have a great vacay.

2nd time @ Luna Mares AMAZING

We just came back from Luna Mares and this resort is Beautiful, grounds are amazing , beach is amazing. Hotel is almost completed it's renovations. So much to see in Holguin. I cannot wait to go back in Oct. Just love the place, people and the country.

SolRio de Luna y Mares, Houlgin, Cuba

More then we expect! Exellent location, friendly staff, fresh food, very first hotel in Cuba ( Sol De Mares ) we felt we are wellcome like a guest! They put guest before tips and get more from us! We would like to recommend our agent Tammy from Trip Central for her high professional work and recomendation for hotel Sol Rio de Luna y Mares! Thank You Tammy!

Sol Rio de Luna Y Mares

The grounds are beautifully kept; imaginative laid out and even at night are tastefully lite up. Food is good with lots of variety. Staff is pleasant and friendly. The water ballet and many shows in the theatre and the lobby bar were entertaining although some were quite loud. My major suggestion is to stop the Beach parties at midnight or at the latest 12:30. They went on until 2:00 a.m. At most resorts that I've stayed at the noise stops at midnight. What percentage of t [... read more]he clients actually attend those Beach parties?? Very few attend according to my information.

Not Great

Bad Points: Unfortunately the rooms are in desperate need of updating. There was mold and broken tiles in the bathroom. Beds are very very old and extremely uncomfortable. We also killed three bugs that we believe were cockroaches! They need to better inform guests of all activities. For me personally was very difficult, I am not able to walk far distances and to get to the beach is a lot of stairs. The 24 hr snack bar was on the other side of the resort from my room. Good Points: The beach is [... read more] beautiful. The food was very good, even though the buffet was small. The people we met were fantastic. The staff were great! Our maid was great and did a good job on our room and left me lots of water and coffee! I think she was my favorite staff!

Great resort, fantastic people, excellent beach.

This is our second visit in five years. The grounds are well maintained. The beach is excellent with ample room, facilities and towel exchange. The staff are excellent, very gracious, attentive, helpful, accommodating and for the most part very hospitable. We never felt that we were simply a tourist with a dollar sign. The food was good with plenty of variety. New salad bar and Espresso bar are welcome additions! New Year's eve dinner and preparation in the main cafeteria was fantastic!  [... read more]Well done, excellent presentation and organization!! New Years' eve party and live band was exceptional! Incredible talent! The main "cafeteria" could use some "ventilation" improvements. Often smoky, sitting outside on the "patio potion" was a welcome alternative. The rooms are very tired and in dire need for some refurbishment. This is the only negative detail of the resort. Pricing of the resort for this time of the year seemed excessive, as was the case for all locations over the Post Christmas-New Year's time frame.

Great resort

This was our 13 th visit to Luna L Mars hotel. We have never had a bad experience at this hotel. The food is excellent with good verify at buffet and a la carte restaurants. The Management and staff are very friendly and professional. You have the best of two hotels luna and Mares, pools, bars, resturants and entertainment. We have stayed at many four and five star hotels in Cuba and Sol Rio de Luna Y Mars is our favorite for pleaser and at a very reasonable price.

Resort was amazing 15 years ago not any more need general "face lift"

I have been so many times but, I Know for sure i will never go back to Luna&Mares Specially will never use sun wing as a carrier, very poor service never on time,wait 3 h for suitcases,horrible specially in the middle of the night.

Great vacation.

If you can't have a good time here, you have serious problems:) Great staff, great room, one of the best beach fronts I've seen. Stayed on the Mares side pool was awesome and very lively. Lobby bar is excellent place to hang out. Wonderful maids room was spotless every day. Food was not bad at all it's Cuba, always found something good to eat. Beach bar restaurant for lunch was fantastic. The bus ride in from airport is very interesting, you see the real rural Cuba. Travel rep was excellent. A w [... read more]ord to the few reviewers here that are so negative; treat people how you would like to be treated. I was greeted with a smile and Hola by every single employee there, warm beatiful people.

Dated, but great value

the resort is older, but everything was clean and worked well the food was awesome for Cuba, staff were great, we would go back anytime, beaches in Cuba are the best I've ever seen, bang for your buck is right here

Resort ok

Went to this resort for the 4th time the staff are still the best We noticed that the management is not be able to keep the supplys for the staff not enough glasses no straws spoons and the evening settings for dinner were not as good rooms are starting to run down more

Love this resort

This resort has been renovated and it's modern and relaxing with good service each morning and throughout the day. Food was above my expectation and the people are friendly, easy to talk to. I would recommend this resort to families as it has something for everyone.

Sub par resort

Food was o.k. Beach was difficult to get to with tons of stairs The only main bathroom was far from everything and was a sauna Staff were friendly Rooms were clean. Ask for room in main hotel only Beach and water were beautiful Needs better night entertainment and a la carte restaurants

Wonderful Cuba!

This hotel, and this area of Cuba is just excellent. The food is very good, the beach is unparalleled and the staff here can not do enough to help you. I highly recommend this hotel if you want a wonderful Cuban getaway at a decent price!

Best Melia resort in Cuba

Mares y Luna is the best Melia hotel I visit so far in Cuba which include Rio de Oro Paradisus, Melia Memories and Melia Havana. There are great public places and pools, perfect beach and entrance to see, no rocks! The room was very clean and the bathroom's utilities are in good conditions. Great for families with kids. Going this place again in the fall.

Great beach !!

4th trip back here and many more to come. Great resort, great beach, good snorkeling, friendly staff. Stayed on the Luna side again as it is closer to the beach and quieter, Kattie the Sunwing rep. was very helpfull, the hotel is in the process of upgrading (painting, updating etc) but doesn't cause any inconvience, the grounds are beautifull and the food keeps getting better each year, can't wait to go back !!

Great nature, beach and snorkeling

Pros: + hotel is close to the beach and dining hall + gardening is well maintained with various plants and flowers + great beach with enough shadow, snorkeling + fish is close to shallow water if you throw bread to them + national reservation area within 5-min walk to the east Cons: - white waters after the rain (probably from the roofs) - room with broken shower switch - room floor was not cleaned regularly but was clean in general - food variety was rather repetitive - service at  [... read more]dining hall is sometimes bad if you don`t give tips (should give a tip at the very end, not at the beginning or middle of the service)

Nice resort - great beach

I knew before going on the trip that the rooms would be dated and they are - hopefully they'll renovate soon and the hotel would look great. If I went to this resort again I would ask to be in the Luna part of the complex. I was in the Mares part on the 2nd flr. (origionally they gave me a room on the 1st flr but I didn't like it and they were very accommodating and switched me to the 2nd flr. My room was near an elevator so I heard noise from the service carts early in the morning. We didn't [... read more] have warm water for 1 1/2 days. I wish they had designated smoking and non smoking rooms or not allow smoking in rooms at all. The new people that moved next to my room were smokers and I smelled the smoke in my room. I found that there was a lot of variety of food at the buffet restaurant but they didn't change it up enough, so by the middle of my stay I was getting tired of the choices. The beach is beautiful, lots of room for chairs, and there are trees and palm umbrellas so you could always find a shady spot. One thing that made me mad was the internet card I purchased with the intention of going to a computer to check my email. The 2 computers that they had were located outside the Italian restaurant and one day were covered in dust. I was told that I had to enter the two numbers on the card. After trying several times I wasn't able to log on. I asked a few times for someone to help but the people who were selling the cards didn't know much. One day I went to Customer service and she said she would send a computer engineer to meet me at 3pm that day. I went there but nobody showed up. I happened to see another couple who were using the computer and they had told me how to log on. I don't know why they don't locate these computers closer to the lobby and print clear instructions how to log on in ENGLISH the universal language so it's not so frustrating for people. Otherwise the staff are friendly and helpful.

Great Resort.

Rooms need to be upgraded. They have started with a new face lift on the out side. I would not recommend this resort for seniors because of the many stairs through out the resort and to get down to the beach area. The beach is very nice and there is lots of shade areas and you don't have to be down at 5 in the morning to get a spot a big plus. Food was good in the buffet and the specialty restaurant were excellent. The staff was great and service was excellent.

Awesome

We just returned April 9, 2017 from great vacation. Beach, sunshine, very friendly people, great food, everything was perfect. It has excellent location, you can enjoy ocean view from one side and green hills on other side while drinking best coffee. Great gardens, beautifull flowers, tenis, mini golf, billiar, all makes this resort worth visiting again.