Small Resort

Overall it was a good small resort with some deficiencies. Sitting area in lobby for families was very small. !3 people could rarely find a place to sit and play cards after supper. Room were very clean and room service was excellent. Beach was very nice. Although there were not many swiming pools, but existing ones were clean. There was not enough variety of drinks and the provided one were not strong at all. Pina colada drink were almost water. The coconut slushy was almost water. Mojitos were [... read more] limited due to lack of fresh mint. The major issue was in buffet. Food selections were good. Almost every time we were there, nobody was there to find us a table for 13 guests. If we found one ourselves, it was not cleaned up from previous guests at that table. Shortage of server was obvious. For breakfast, after finding a table and sitting, we asked for Coffee, Most of the time it was served when our breakfast was done. Servers were not trained to serve coffee, water, wine. Most of the time it was overflowing and pouring on the table cloth.

It was Ok !!

If you are looking for 4.5 to 5 star facility, this is NOT the right resort although their website says its 4.5 star plus. The service was ok. Rooms are smaller than what it shows in picture. we had water drainage problems in washroom. The staff at front desk may listen to your complaint if they are available which in most of the cases , NOT as they always ask you to wait for Supervisor. Beach was clean so for us the most likable place was beach. Swimming pool is small too and there is [... read more] only one swimming pool so you will see all the crowd there. Their website says non-motor water activities are available for resort guest but there was nothing available. there is no playground for kids although it mentioned on their website. Kids Club was nice. Buffet food was nice. Entertainment activities in daytime and every night was nice too. For Dinner Restaurant - not much options available as most of items on their restaurants menu was available in buffet. One bad experience for us was on their Beach side restaurant - One day when we went for lunch around 3 PM (That restaurant opens till 5PM), there was no Pizza available. One of our friend asked cook if he can make as there was stuff available. he said he will make it. after 15 mins we check no pizza was in oven nor at serving tray. I asked again can you make pizza , the other guy said ok. again 15 mins went by no one was making Pizza. Then I had to inform server - she went and requested the cook to make Pizza and I can see there was some arguments between them. You are in service industry - If you have raw material available and if your restaurant hours are still Open - it is your duty to serve your customer. Since we had kids with us - they wanted to eat Pizza otherwise we would have been ok with other food options.

Not great but ok

Hotel was not in great shape. Ceiling leaked water all day every day. Outlets did not work so couldn't charge phones. No fan in bathroom. No mirror in main room. Seemed over crowded with one main pool. Staff were great however.

Wonderful Time !!

This is my third time at Gran Ventana. Enjoyed my stay completely, the people there at the hotel are wonderful, especially Andrea who works the pool bar. She is always friendly and always has a smile for the customers. She has an ability to remember previous customers and always has a hug for them. She now has a coffee machine. which makes all the different types, I was able to get my morning cappuccino there, that was a great idea. If there was one thing that I could say, it would make a wor [... read more]ld of difference, it would be to have towels at the quiet pool and the young woman who works the desk could do the same thing with taking the room number and giving out a towel, you wouldn’t need more than maybe a dozen or two at her station. It would save having to walk all the way to the towel bar on the other side of the hotel and back again to the pool. This is an extremely clean Resort, the staff seem to be always cleaning something. The food there is still fabulous and they have such a variety every night. I would recommend this resort highly for families or couples … they go above and beyond to try to make your stay that much better. I will be returning there probably in early spring !

Overall Great Resort - Family Friendly

When we arrived at the hotel, they told us that our request for a ground floor room were never received by our travel agent. We have a young baby with a stroller and they told us that no ground floor rooms were available (and there are no elevators in the buildings). They had no record of us asking for a ground floor room, king bed, and crib; so we were quite unhappy when we first arrived. The second day of our trip the hotel was able to move us to a first floor King bed room. Food at the ho [... read more]tel was great; always plenty of options. Most of the staff are extremely friendly and welcoming. The entertainment staff were also very friendly. We like how the day time music isn't overpowering; so that you are able to enjoy some quiet at the pool. The beach and beach bar were also fantastic. Our two complaints are: people are constantly smoking in 'common' areas - around the pool, by the restaurants, etc. They are supposed to smoke in designated smoking areas, but quite a few people were smoking wherever they wanted. We had to tell staff numerous times to ask them to stop smoking beside us and our baby. Our second complaint is the night time shows are extremely loud (they seem to crank the bass very high). You can hear it in almost every room that is in the buildings near the pool. If you are a light sleeper, just keep this in mind. Overall, a great trip. Weather was great with a few showers sprinkled here and there. Staff are kind and welcoming and food is plentiful. I'd return to this resort again but next time I am going to call them to ensure they receive my request for a first floor room!

Amazing resort

The hotel is good some rooms need update .we travels toghether with my Daughter and a 8month old baby we emails the hotel and requested a ground floor rooms no elevator at this hotel and this was the third time at this resort when we arrived Mr martinis put on the second floor i told him that we need a ground floor he. Said the hotel had no more rooms he was very rude has no manners shoul not be working at this hotel. Maybe you could find a job tending. Animals at a farm .but thanks to .Solange  [... read more]she put us on the ground floor the next day. Despite all that we had a good time and good good very good steak at the itilian restaurant i recommend you call the hotel with requests

Amazing resort

Very nice ,friendly atmosphere,very clean,food is great The manager and staff are great Beach is very nice.We were 6 times in Puerto Plata VHGrand Ventana and we will be back soon.This time we brought our friends they were very happy

Great beach

The hotel was lovely, not too big, not too busy, good food, friendly staff. The single rooms were nice. We will come back. We toured on of the jr. suites and will probably upgrade to that next time. The beach was worth going back for for sure

Entertainment

The rooms where great ..food was good..beaches clean...but need better entertainment for kids and adults...not the same every night ..kind of boring..services where good..always had drinks availed.. West jet person was always on the resort so if you needed any information or help

Great vacation

This resort was great. Perfect for families. We thought pool area, beach, food, drinks were all great. We did get the upgrade and thought it was well worth it for us. Rooms were good a little small for 4 but still kept clean and very comfortable. Entertainment was good as well. We really enjoyed it here and would recommend. Thank you all who made our vacation great!!!

Beautiful Resort with Amazing staff

The Grand Ventana is a beautiful resort, after being there, now know why so many people return here! We had the premium package added and it was best decision we made. We absolutely loved the extras that came along with this: VIP beach area, late check out, vintage lounge/bar area. The staff were so friendly and made you feel at home and like family. Special shout out to staff named "Amable" who was so attentive at the beach when working there on Wed & Thurs...beach wasn't the same the other da [... read more]ys for me, my husband & in-laws..they need to keep him at the beach more days to keep guests happy. His service was to higher standard. Rosa at the buffet lounge was great too, so friendly and knew her guests by name or by what they prefered to drink by her 2nd time seeing them. Julissa at the Oceanview grill was amazing too. The grounds were well manicured and clean always. Loved our room, we had an oceanview on the 1st floor. Gran Ventana is an expectional place that truly makes you want to come back again and again.

Amazing resort

This resort was absolutely amazing. The food was great, the rooms are nice and cozy. The entertainment was truly amazing. They had salsa dance lessons, games in pool, beach activities, nightly shows. Some of them were so funny. We did some parasailing on resort as well as snorkeling. I will definitely go back again. Loved it!!

Amazing resort

We were fourth time in this place,very nice people,very friendly.we like everything about this place. We would like to say thank you everyone who works there.Start with Oscar who does amazing work recognizing his staff,also he is making us to feel like we are home. Thanks Rosa who’s a great waitress,Nicolas who works at the beach in a small bar,chef at the Ocean Grill restaurant,he makes the best steak and all his food taste great. Very clean and safe place .

Perfect size resort!

Our first impression was how welcoming the staff was. Each and every person was helpful, accommodating, and happy to see you. Our roo. Was perfect, no complaints. Large pool for families and a quiet pool for adults. That pool was amazing. Each had beverages of many, and never rude if a tip was not given. Food was very good at the buffet and alacarts. The beach was so close,, you could see it from the front hotel lobby. My wife and I met many people from all over. And have long lasting friends! [... read more] We had a fabulous time. Big shout out to our spectacular Agent Sandra Taylor, She made our trip easy. All was done for us. Thank you DR and Sandra!!!

Amazing experience

A perfect relaxing vacation! The staff are extremely friendly and helpful, the food is the best in the Caribean, the pools are spotless, the beach is super clean, the a la carte restaurants are above and beyond! We met so many nice people. We will definitely be going back next year with friends & family.

Amazing family place

As usual this place was amazing. It's like going from your own house to another family house. The greet you with a big smile ?, they serve you from their heart and they make sure that you are100%happy ?. You got to and see in your own eyes and discover how good they are from the management team to the server and to the housekeepers. Amazing experience that encourages you to go back again and again and again

Great Resort

This was our second time to stay at this resort and would gladly go back again and again. It is a smaller resort which we liked. Staff are extemely friendly. Check in was a breeze. Our room was with a view of the pool and the beach which is what we requested. Food was very good and the three ala carte restaurants were even better. We found the entertainment a bit lacking compared to larger resort but were ok with that as we're not night owls. We met many fabulous people and will stay in touch wi [... read more]th them.It would be great to go back with a large number of the same people. Hope this happens. We would reccommend this resort to anyone who likes a smaller resort with great staff.

Amazing resort

After being at this resort for 8 times now, I am amazed that it still feels like home. The staff remember us from November. They still treat us like family. Great food, great pool and great beach. The only small criticism would be the need for more umbrellas at beach and pool

Really Super Resort

My stay at the VH Gran Ventana was wonderful. The staff were very helpful. The maids kept the room extremely clean and the fridge well stocked. The buffet had a huge variety to choose from every day and there was more than enough food. The grounds are extremely well kept. Thankfully we only had one day of rain. The weather was beautiful for the week I was there. One of the things that I really enjoyed about the resort is that it’s a bit smaller so everything is within a very close proxi [... read more]mity. I maybe returning there in December. This is definitely one of the better resorts that I’ve been to. PS … they had lots of Hot Water for showers !!

Too many negatives

To me the best things about the Gran Ventana are the food and the staff. I have never had such good food constantly like they serve here before. The staff are very efficient and happy to serve you. The beds and pillows in the room were very comfortable. That said I found the rooms lacking in lighting and an adjustable magnifying mirror in the bathroom ..... just plainly too dated. My next peeve is the beach. We were jammed in together so close that you feel like a sardine in a can. Not a l [... read more]ot s shade so you could not move away from the crowd and thus you could hear people taking constantly...hard to concentrate to read. Also I contacted the resort twice to ask for a quiet area room...we were first floor directly opposite the theatre where the nightly entertainment occurs...very noisy till after 10 pm....we rise very early in the morning to walk the beach thus we go to bed early.....when we got our key I asked is it in a quiet area and the answer was yes??? it wasn't...So over all too many negatives for me to return.