Very good resort

It is a 3 star resort so one must adjust expectations but we loved it. we had a nice quiet bungalow and that is JUST what we wanted. We very much enjoyed our trip and would totally go back. The staff were really nice and the beachside accomadations were the best.

My Favorite Cuba Resort

Food was very good. We have traveled many times to Cuba selecting Four Star accommodation or more.Due to price restrictions on our part & reviews we chose this resort this year.. rooms were comfortable & very clean..We loved the fact that we did not have to reserve chairs in the morning. we could always find chairs on the beach at any time in the sun or under Palm trees for shade. We are beach lovers but pool chairs seemed to be available as well. This resort is small in comparison to other reso [... read more]rts we have been to but we loved it. Never a line up at the bars or buffet.. Great resort for those with mobility issues as everything is on one level ,no hills or long walks. The beach however goes on & on so we could get our long walks in when we wanted to. The staff were amazing & were willing to do anything to make us feel at home.We met many people who are repeat guests Ten times or more & we will become one of them.Kite sailing was amazing entertainment while lounging on the beach.Many guests enjoyed fishing with great results ten minutes walk down the beach.

It's still Cojimar no matter what it's called

This was our 11th trip to this hotel, although it had been 3 years since our last visit. Hotel has been repainted, and improvements made. Nice to see repeat guests and a number of the same staff. We will return again next year - it's our home away from home..

Superb Time

We are already planning to return. The beach, the rooms and the food were excellent. The staff were beyond words. They treat you like family. This was our tenth trip to Cuba-second time to Sercotel. The first time was 5 years ago and was our first trip to Cuba. We enjoyed our trip then too but wanted to try some different resorts. We have enjoyed every trip but this one was special. The staff make the difference. They were so warm and welcoming. The feel is very casual like going to the beach wh [... read more]en you were a kid.This is just what we wanted. It is not real fancy. But there is nothing else you need. Clean comfortable rooms, warm weather, great beach and unmatched hospitality. Everything you need.

Not returning to Sortel club Guillermo

The hotel is run down, the beach is not good, but all the staff was so nice and helpful. This resort have a lot of potential, the new owner will have a lots of things to change. It is a nice place if it was taking care of, its a small resort, nice for a family with children.

Great resort.

Very friendly staff everywhere we went in the resort. Clean rooms and bathrooms. Nice beach, very good food. The resort is older, but well kept. Well worth the price. Not a good place for snorkeling, but perfect for kite surfing.

Excellent vacation destination

Ok food ok rooms ok pool great beach excellent staff. If kite boarding is your thing this is probably the best spot in the world to learn how. Pilar beach is amazing but the one in the resort isn't far off. Talk to the guys at the paddleboat shack for snorkeling. Way cheaper than the catamaran.

Great Value

A very clean resort with terrific staff and great value for money. No beach at high tide, but lovely water and a world class location for kite surfing. Hope the new management replaces every toilet in the place! That said, I will go again next year.

Beautiful location

Excellent resort for any kite surfer. Great location and shallow beach for launching. The people who run the resort are friendly and accommodating. The food was great - plentiful and well prepared. We are looking forward to returning in February 2016.

Its not fancy

Had a great time I like that's it's a small resort friendly people good food clean rooms it's cheap meet lots of people pools are nice slides for the kids kite flyers to watch I like the beach lots of activities to participate in

Great time

hotel was nice, staff very friendly and accomodating. It was my first time to cuba. I would for sure go back to this resort. Staff was very helpful and friendly. Food was good as long as you are willing to try different things.

Average

The beach was beautiful. The room was simple. Bed was comfortable. The bathroom had issues with the toilet. A new tank was put in. Food was average. Not much of a change in variety from day to day. Overall, it was good value for what I paid

Will never go there again & I do not recommend it

Beds very old and uncomfortable, very little food at buffet and no ambiamce (no music) all we could here was plate forks and knives. Resorts need TLC. All they give you is one bottle of water for the week. You need to buy your water. Staff smile only if you tip them.

Don't go there!

Not a place we would go to again! The food was typical for Cuba, not a big variety, but pretty good really. Rooms were kept clean, but had gaping space under and around the door so bugs and frogs and geko's could come in,( we placed a towel across the bottom each night) the air conditioner didn't work very well, most days there was no water for showering and if there was, it was too hot to use! 1 bottle of water was all you got for the week in your fridge and we had to ask for that. There after, [... read more] it needed to be filled at the bar, if they had water that day. 1 of the pools was closed most of the week for some maintainence , the other was dirty.The staff though, was very friendly and tried to be helpful . The beach was lovely, although very shallow water for a long long way out. I didn't like that there were no sun shelters on the beach. We've been to Cuba 8 times in the past few years, we love it, but this was our worst experience so far

Good Resort

I visited this resort March 17-24 2015. Overall, it's a nice resort and I would go back. The food: The food is okay. Basic, but there was always something to eat. Lots of fresh seafood, the pizza was okay, the pasta was okay, nothing stands out. We only went to the Mexican A La Carte and it was mediocre. The Beach: The beach is beautiful, no complaints at all. It was clean, there was lots of space and the water was beautiful. The Room: The first room that they put is into was on the first flo [... read more]or and smelled of sewage as soon as we walked in. We went to the front desk and were moved immediately to a room on the second floor which was clean and we had no complaints. The maid service was great and Overall, there were no more issues. The staff was awesome, the pool was always clean and the weather was beautiful. I would recommend this resort.

Average three star in Cuba

Rooms were clean and grounds were neat. The food left a lot to be desired, but there were some things in the buffet that were reasonably good. The beach was awesome and the staff were friendly and helpful for the most part. The resort could definitely use more maintenance, but overall it was a great stay and I would go again if the price was right.

Disappointing

we went to cuba choosing this resort based on reviews we arrived and were met by very unfriendly staff at the desk needless to say we had many problems too numerous to mention and it took 5 days to finally move resorts due to the local rep being a major issue we travel easy feeling as comfortable in a 2 star as we do in a 5 star and therefore the concerns we had played a major role in our vacation you need basics a toilet that works, towels, water we had none of these no matter how many times we [... read more] pleaded with the front desk nothing was done the beach is beautiful but didn't make up for the problems we had

Great place!

This beach and water at this resort were amazing! The food was better than I had thought it was going to be. Drinks were great, the room was small and a little dark, but it was clean. I'd go here again in the future

Nice aged resort

The staff are fantastic, kind and genuine, "gracias". The whole property is aged and in need of some maintenance. The rooms were clean but again maintenance is needed. Overall nice family vacation spot.

Probably won't be back

Pros Pool area was never too crowded. Beach was nice to walk along. Service at the bars was generally pretty good. Cons When we checked in we were not given any water and there was none in our room. When we went back the next day we were given one bottle and that was it for the week. Our choices were to retain the bottle and replenish it at one of the bars/restaurant ot to buy other bottles at the store. No other beverages were supplied in our room. No towels or voucher provided at check in. We  [... read more]had to return the following day for a voucher. During the last three days of our stay no fresh towels were available. Only one room key was provided at check in. My wife developed many sand flea bites. They are very itchy and she continues to form new ones since returning to Canada. Food in the buffet restaurant was very basic without much choice. Fresh fruit and vegetables were very limited. We were told to be ready at 7:00 to go to the airport. Bus did not arrive until 7:40