Amazing Resort, Room

Grounds were immaculate. Rooms leave much to be desired (lack shelving and room for storage of different items). Hot water was lacking as we never knew when it was going to be on. Power interruptions and no water on some days. Washroom shower area is lacking in any safety features. Towels, in washroom area were not sufficiently supplied. ie hand towels, face cloths. Amenities that are available in other 5 Star Hotels were no where to be seen. The Staff went out of their way to make our sta [... read more]y as pleasant as possible.

Beautiful Property

The property was beautiful. Staff was usually excellent however we had issues with no water for 2 days and it seemed the staff could not provide an accurate or consistent answer as to the issue or expected timeframe for the water to be on again. Service was generally good, some staff amazing while others mediocre at best. The beach was beautiful. Food was good and we really enjoyed the a la carte restaurants. The nightly entertainment was excellent. The peddlers were nonstop on the resort and be [... read more]ach which really started to wear on us by the 3rd day.

Enjoyable Resort

Nice layout, good pools, spa, massage on the Beach. restaurants a la carte, animation, good food, neat room, employees offering good service, always smiling. Two things i did not like, too much sea weeds on the beach and Wifi very slow and something does not work. Also in front of hôtel the sales people from the boutiques are insisting. bugging thé tourists.

Terrible vacation

the hotel grounds are very small,however if you have a walking disability not for you as there are no carts to take you around.If you want to go and swim and drink alchcol and soda only its okay If you go you should book the VIP or adult only,this is the only place to get your mixed drinks like pina coladas,caesers,dirty monkeys or champagne,your can go to any bar if you are VIP you can not get these drinks otherwise. Had to phone to get our room cleaned 2X and we had left a tip everyday appa [... read more]rently they start maid service by 8:00 so if your not up and out of your room they go right on by. They have a steak house restaurant but you have to pay extra for the steaks(starting @$22.00 american,The same at the lobster house @$20.00 a lb. the only good thing I can say about my trip is the weather was great 29/30 degrees everyday

Great Resort

I just stayed at BeLive hotel a few days ago and the hotel was great. Good food, good service and people were nice. Everything was great except that I had trouble having a ride to the airport which has nothing to do with the resort but with the travel agency. Would definitely recommend this resort for people who are looking for a nice clean and quiet resort :) Enjoy!

Overall good

The grounds were beautiful and very clean and food was excellent. The staff was very friendly and helpful only one incident with having no water for a day in our building and a toilet that would flush that took four complaints before it got fixed

A wonderful week

Overall the service the food and the hotel in the adults section was excellent. I was fortunate enough to have a butler by the name of Fednon. He was absolutely amazing and made my stay very comfortable. My room was clean and very comfortable. It was tricky to get a bed on the beach, however, there were a lot of beach lounge chairs. Perhaps just a little too close for comfort. The segregated beach areas meant it was difficult to find your own space. Tours were easy to set up, I took the one [... read more] to Saona Island which I enjoyed very much. It is cheaper to book with your airline than with the individuals on the resort. Better yet, take advantage of booking while on your flight. Sunwing offered the trips in Canadian dollars (hindsight). Overall a wonderful stay with great weather. I would definitely book here again.

Overall, mediocre resort. Not a 4-star, maybe a 2.5

SunWing has become a low-budget carrier where passengers are bused all over the Pearson tarmac to get to another building to board their flight. Food has to be purchased on board at ridiculous prices, passengers after row 26 were told there was only dry noodle soup available on the menu!! Surely they could bring more menu items on board for a 4 1/2 hour flight! Check-in at Be Live was an absolute disaster. We were booked in Adults Only VIP section for 3 junior suite rooms. Staff were disorga [... read more]nized and unable to accommodate rooms requested by guests. Some guests had to wait 2+ hours to get their rooms sorted out. As for the assigned butler which was part of our package, there was no such person available at check-in as promised. We were given no map of the resort or no instructions of the facilities. There seemed to be a supervisor trying to assume the role of butler. It wasn't until day 3 that our butler appeared in the lobby and I happened to notice him. Our party of 6 were shown 3 rooms which had multiple issues such as no air-conditioning and uncleaned bathrooms with foul smells. The section of Block 2 we were shown was largely in disrepair, far from the photos we had seen of the resort previous to our booking. We requested to be shown other rooms. After another hour we were finally able to unpack, still not pleased with our accommodations. The promise of stocked mini-fridges fell short, with only 2 mini cans of beer, a couple soft drinks and 2 waters. This was to be for the rest of the week unless you were "generous" with the cleaning ladies. Cleaning staff cleaned your room depending on how much money you left behind. Often not replacing towels and water. The VIP Lounge Bar offers a snack counter throughout the day as well as free water bottles and soft drinks. There are also late night cheeses and desserts trays for those before or after dinner drinks which is nice. This space is air-conditioned and offers a cooling spot from the mid-day heat. The food was well below par across the resort. Compared to other Dominican resorts, the buffets were terrible and messy with extremely slow service at the table... was only offered coffee at our table twice in one week!!! Many food stations, such as the omelette station, had a queue of at least 8-10 people with only one cook. The wait was 20 minutes on average every morning! Some serving staff were pleasant but almost all had trouble speaking and no understanding of English which made some requests nearly impossible. The a-la-carte restaurants were the most disappointing. The booking desk did a poor job altogether telling us we only had two options for the week (out of 6 a-la-cartes). The Mexican restaurant had average food. The Japanese was a complete disaster not seating us at a teppanyaki table and our server taking forever to take our drink and food orders. Appetizers took an hour to come to the table. There were only 3 other tables occupied in the restaurant at the time. Some appetizers showed up uncooked. Our server disappeared altogether with us having to flag down the others to ask where the other appetizers were. After another 20 minutes we were all starving and other tables were getting their main dishes. No servers were attending to us so we decided we should leave and head to the main buffet. That was a terrible evening to say the least. Overall a poorly run a-la-carte system. As for the beach, beautiful sand and cleaned daily by staff. Staff regularly pick up plastic cups and food trays and rake the seaweed that washes up overnight. Some vendors come by often but are not allowed passed the rope marking of the resort. Adult only section would benefit by allowing guests to us the "Palm Club" beach section as it went unoccupied for most of the week. We only saw a handful of guests in this section on some days. On the adults only beach there are plenty of single chairs and some Balinese beds available but most are "reserved" by 5:00 a.m. Some guests were even getting up at 2:30 a.m. to put towels down to secure a spot. You need to pay a beach attendant to reserve for you if you don't wish to get up at a crazy hour. It's unfortunate that some "reserved" beds go unused for most of the day. This is unfair and not in keeping with the resort's policy of "maximum 20 minutes and then free" rule. We observed a few altercations regarding this during our stay. Bar service on the beach is good, servers work very hard delivering drinks and food to your beach spot. The grill had the best food in the resort making it a very busy place for lunch but well worth it! Also should mention that bartenders are friendliest of all the staff. The adults only pool is fairly quiet and relaxing with music playing softly in the background. The pool is very clean. Hot tub also clean but not hot as it should be. There is a lack of chairs along the pool area and NO umbrellas to shade you from the afternoon sun. Basically no place to sit and relax -- what kind of vacation is that??? Activities on the adult side were very few. Two daily activities of Aqua Zumba and Beach Yoga/Stretching only. Mr. Blue kept the groups going. Nightly entertainment for the whole resort consisted of main stage themed-shows which ended at 10:30. One beach dance party per week is not enough to keep people entertained. You are left to do your own thing at a few bars and the disco which is way too loud for most. The casino seemed to be busy on a couple nights, not sure if it's due to resort guests or locals? The New Year's Eve Gala was simple... a banner photo area and two tables of champagne glasses with a few bottles of sparkling wine (definitely not champagne). Main food buffet was not spectacular compared to other Dominican resorts New Years festivities. The count-down fiesta on the beach was enjoyable and culminated with a nice fireworks display. Good work on that! Excursions are booked through SunWing and Nexus Tours. The tour people underestimate the travel time for excursions which adds to the day. Multiple bus trips and transfers are necessary to get to the destination point. Snorkelling areas are very busy with multiple groups descending on the same area at once. Food buffet offered is very limited. Not worth the extra money is the consensus. Overall, a disappointing trip to Be Live Resort. We will not be returning and will not recommend this resort. Will avoid SunWing travel altogether. Regards, The V Family

Beautiful Beach

Be Live All adult Resort Punta Cana was mixture of disappointment starting with checking in that took 1 1/2 to get what we paid for which was Ocean View. When we finally got our room it was great. Beach was lovely white sand and the staff on the beach were awesome. Now the front desk was another story of inadequate, rude and ignorance. I have never come across such poor service from a resort before. Without going into the frustration of a 2 week Christmas vacation which which we had to just laug [... read more]h that it was so bad and make the most of it. I would never recommend this resort to anyone. There are much better places and I would bet anything there reviews are fixed. We have connected with others who where at resort the same time who have be blocked for writing a negative review. They don’t want to hear the truth. Look on Trip advisor about this Resort. Service is bad. For such a lovely resort to have such bad service is shameful. We hired a boat to tour the coast and even the operator was surprised we were staying at Be Live as he said service was bad. Should have gone further down the road.

Very disappointing - look at other options

Resort is rundown and under staffed. This is my 23rd all-inclusive and this was the worst! Front desk and Guest Service - total useless and could not care less. They hang up when you call and the person who answers were rude. Rooms - general issues: toilets don’t work, safe broken, tv missing remote, phone wasn’t working. Others at the pool and beach all complained of the same or similar issue. Buffet - in the Caribbean resort and NO fruit. Food station were general empty and me [... read more]ssy. Under staffed and plates and mess everywhere. Specialist restaurant - service and food quality was also disappointing. We and others ended up walking out. Look at other vacation options then Be Live Property - see my Instagram, google, tripadvisor posts.

Sketchy resort

Lots of scammers on the beach, staff tried to sell me cocaine, felt a bit unsafe at times. Food was awful, burgers were very stale and got me sick. Service was very unprofessional at times, and definitely isn't worth it.

Great vacation!

Nice resort. Stayed November 23-30. Shout out to Sterling at front desk. We stayed in the adults only section. Need more umbrellas for shade on VIP beach! Good food. The servers on the beach were excellent!

Great Time at Be Live Punta Cana!

We stayed Nov 22-29 Room 2305. The hotel and staff were more than we hoped for. The room we were suppose to have wasn't available so they upgraded us to Adults only VIP room that was lovely. The staff was amazing, from Domingo at check in to Jose in the Marketplace Buffet, Jonathan our butler, and sweet Norma our housekeeper and Delvis M who offered help when he thought we needed assistant all were professional and friendly as were many other staff member whos names elude me. Our room was clea [... read more]n, the food was good and the beach service was great. We had plenty of towels and supplies daily in our room. We also met some great people on our trip, honestly we couldnt have asked for a better time. Thanks to all of you at Be Live Punta Cana.

Nice Resort and night activities

Nice hotel. Nice beach location. Nice food and excellent server in restaurants and buffet area. Room service is bad. You have to call 3 to 4 times to get something in your room. Guest service is poor as well. One Staff said they are reporting your issue and emailing to manager, when we check again after few hours, another staff member on duty said they don't have anything reported. Reception, front desk staff supposed to be helpful and resolve all issue if visitor has any. There are so many a [... read more]nts all the time in wash basin in room and on the floor. The guys wearing hat and promoting to join lifestyle vacation club are worst. They all want us to go to any other resort and join the club, spent 2 to 3 hrs, gave presentation even if we dont want to take it. At hotel, first they say that go to this resort , you will get many gifts from us if u visit and bla bla. All lies. Just waste of time. Let us spend time at beautiful resort and enjoy The amenities.

Belle semaine!

L'hotel: âgé, mais très bien. La nourriture: correcte. Sable: très blanc! Algues: beaucoup sur le bord :0( Le service: très bien. Mais à l réception.... ils n'ont pas inventé la vitesse et la débrouillardise. Tout inclus: super. Pas de change à trainer. Ils n'étaient pas agaçant pour le tips. Mais il y a toujours ceux qui veulent vous vendre du Time Sharing.... journée organisé à Saona: très bien. Mais mon MOST: "une soirée au Coco Bongo"!! À essyer à coup sûr dans l [... read more]es premiers jours de votre voyage. Si vous aimé que ça bouge et être ébloui, allez-y à 100KM/Hr!!

Looks nice in the pictures

6/10 because the people are so nice. resort itself was not worth the money, food was not the best same pretty much the same everyday at the buffet. felt very sick after the Japanese restaurant. overall, decent not the best.

Resort itself is disappointing, people are amazing

The resort doesn’t look anything like the pictures. It is very very small in reality. Everyone at the resort had bed bugs and after hearing their complaints we were so paranoid. When we asked the front desk to check our rooms a guy named Carlos was extremely rude. He doesn’t know how to talk to people. He was not welcoming at all when we were checking in too. The beach is not the nicest. There’s sooo many locals trying to sell you excursions and souvenirs it’s ridiculous, they literally [... read more] will not leave you alone and they follow you up to your rooms. And the pool is concrete no tiles, the concrete is broken up and all our feet have blisters and so many cuts. There’s also a huge hole in the middle of the pool By the volleyball nets, we got our feet stuck in there by accident because it’s not visible. It’s not very deep, but it is very painful. Other than that, the people at this resort were nice other than Carlos. Champagne, Manuel, Murphy are the reason why we had fun, there are tons of events everyday which was nice, such as foam party, pool parties, volleyball/soccer tournaments. The food is decent, not the best. Snack bar is disgusting all the food is raw.

An Okay Vacation

Our experience at the Be Live Collection Punta Cana resort was good, however we encountered several issues along the way. Firstly, once we arrived at the resort and went to check out the ocean, we were very disappointed to see that the shore was surrounded by algae. The water was full of the same algae and it smelled very badly of rotten fish. Thankfully, it cleared up a little after a couple days, but for the first few days of our vacation it was almost impossible to stay on the each because of [... read more] the smell. Also, our room did not get properly cleaned everyday, sometimes not at all. We found ourselves not having any clean towels to take showers with so I had to go to reception and complain. On the other hand, the resort had very good entertainment and different activities happening at the beach and the pool everyday. We were also pleasantly surprised by the free wifi that was available all throughout the resort. In the end, we did enjoy pur vacation quite a bit but were disappointed by some aspects at the resort.

Horrible

We did not have a good time. We were a group of 18 people that met up for a family reunion. My husband and I booked the trip with Sunwing and we were delayed. Our flight was supposed to be at 8am and we did not fly until 7:15 that night. We arrived at the Hotel at 12:10am and it took until 3am to get a room that we were able to breathe in. All the rooms they took us to were run down and smelled like mould. They finally told us to sleep in the last room they showed us because at this point everyo [... read more]ne was getting cranky and tired and that they would resolve the room in the morning. So the next day we were in the lobby to change our room. The person at the lobby told us to come back at 3pm becuase they were busy and that our room would be ready at that time. We came back at 3 to find that they took us back to the first room they booked us in upon arrival. At this point we were so angry!! 1 and a half days gone from my vacation already!! We finally got a room, very standard, after giving up and wasting time at around 5:00 in the evening. The hotel is very unorganized. They do not pass information along to the next shift to let them know there is a problem so you have to explain everything to each person!! Very frustrating when there is a language barrier. Next, the food is the same everyday, its so standard. The pool is very dirty and filled with sand at the bottom. Maintenance is very poor at this resort. We were looking forward to the beach to make up for everything else on our trip to find that the beach is awful and filled with seaweed and a brown color!! Towels were never available for swimming, they are always out and there is a huge line waiting for towels all the time. So many more things to mention, but I'm so fed up and glad my trip was over that I don't have time to type anymore. Plus our flight was also delayed coming home. We arrived at midnight and didnt get home until 1:30am and I had to work the next day!!

Great Resort

I had an amazing time at Be Live Collection. Most of the staff was helpful and courteous. The grounds were beautiful and staff were always cleaning. The room was clean and spacious. The food was amazing, by far the best part of the trip as I love food! There were a variety of restaurants but the buffets were my favourite. The only thing that really could’ve been better were the front desk staff they were at times not very helpful and somewhat rude.