Love this resort people are amazing!!!!

We stayed at the Gran Bahia Principe Tulum the hotel is really big but it's beautiful grounds are incredible the rooms need a face lift very basic but very clean the only thing was when we entered the room there was a musty smell they tried to fix it by giving the room a deep clean and put an humidifier in the room but it did not get much better they also wanted to change our room but we only had a few days left so we decided to stay... the customer service is fantastic they do everything to hel [... read more]p you, food was good... the best was the entertainment live music until 11:00 pm for people that like to dance this place is wonderful. The animation team make your stay incredible to do all the activities you need to stay at the main pool lots to do. Beach is okay first few days water and sand very clean but then we got lots of wind and rainfall so we got all the seaweed but they try to clean it up. I would return to this hotel.

2nd time at this resort

This was our 2nd time visiting GBP Tulum. The food is excellent, grounds beautifully kept, plenty of loungers at the pools & beach and the people who work at the resort still pleasant as ever especially Gabriel at the Tequila restaurant! The front desk at check in was very good to move us to the section we stayed in last time however were unable to accommodate a room with a king sized bed. Even though I was willing to pay to upgrade our room or move to Akumal section they said there was still no [... read more]thing available. It was a little disappointing as my husband and I have been married for over 25 years so it was very odd to sleep in separate beds. My recommendation to the resort is when allowing clients to book thier vacations thru travel agencies to specify if you want a double or king bed like I have seen other resorts do so. This was our 1st time flying with WestJet and was surprised to find out we had to pay for each bag we were checking on the way there ($30 CAD) and on our flight home ($30USD). This came into effect as of Jan 1st. So it really wasn’t cheaper to book with WestJet as once you add the cost of bags we checked it would’ve been cheaper to book with Air Canada Rouge. Overall the money we spent was well worth it. We would definitely stay at this resort again.

Great Resort

The rooms were very clean comfortable and very roomy with balconies The food was very plentiful great variety. We are vegetarian. We found that outside of Breakfast eggs there was not much by the way of vegetarian proteins during lunch or dinner. We felt that there could have been more tofu based lentils and soy beans based dishes Greek yogurt protein source. Other than thus defeciency for vegetarian diet it was very plentiful and had great variety The service was excellent very courteou [... read more]s and warm I will go back there in a heartbeat and recommend to my friends and family

No the best option

You can’t swim in the sea because has a lot of rocks, very small area where you can go in... Food is not very good.in the buffet area .. as same as Gourmet restaurants. Poor variety and quality in food and beverages. they didn’t put new hands soap bar in three days until we ask for. Toilet has a water leak, never came to repair it.

Stayed for honeymoon

My wife and I stayed here for our honeymoon. While overall we enjoyed our trip we did have a few hiccups with this resort. To start off our ocean view suite was on the dated side. While it was clean and comfortable, you can tell it was an older room. My wife and I did have issues with the room. On our first morning my wife was able to take a shower just fine, but when I stepped in to take one there was absolutely no water pressure. We complained and the issue was promptly fixed. The seco [... read more]nd issue was with the safe. Initially we had a lock and key safe but on the second day we were given a opportunity to switch to a digital safe at no extra cost. The maintenance crew came quickly to install the safe and were in and out in less then 20 mins. On the third night though, right before my wife and I were about to go to dinner, we could not get the safe to open. When I complained the sub driector promptly arrived to fix it. It took him quite a long time to fix it. I ended up telling my wife to have dinner without me while I waited for him to finish. I liked speedy response time and the fact that it was the sub director that came to fix it rather than a regular maintenance person, but what I was upset about was not being able to have dinner with my wife on our honeymoon. When we complained to the front desk manager, Leslie, she said she would talk to guest services to see what she could do for us, but we never heard back from her. We didn't let this ruin our trip and quickly realized that all the other services the resort provided made up for these issues. The buffet has something for everyone and the al a carte restaurants were amazing. The food and dining experiences at the al a carte restaurants were comparable to some mid to high end restaurants. We enjoyed the Mediterranean restaurant and the Don Pablo restaurant in particular. The beach near the Tequila restaurant is gorgeous albeit rocky. The main pool has great entertainment throughout the day. The beach closer to the 24hr restaurant isn't great. It was full of seaweed that the crew shoveled into piles, and they had put a barrier up in the water so you couldn't swim far out. We spent 3 out of our 7 days off the resort on different excursions so we didn't end up spending a lot of time on the beach. It was an overall good experience but we expected more from the room and beach. The grounds are very clean, the staff are all very friendly, and the entertainment is something special. If you are coming strictly for the beach, I wouldn't recommend it but if you are a pool person or going on a few excursions, than this is a good resort for you

Very nice resort

Great pools, awesome buffet and a la carte. Resort grounds very well kept and clean. Staff always very friendly. Nightly entertainments and daily activities are plentiful. If you prefer to just relax, then there are many ways to do this as well. Lots of interesting excursions available if you want a change of scenery. Highly recommended and would definitely return.

Absolutely Stunning!

Loved the hotel grounds. So beautiful! The staff is super friendly and helpful. Majority speak English, there are some throughout the resort that don’t, however they can understand you and you get by. My boyfriend and I stayed for a week and we definitely enjoyed our stay at Tulum and we would definitely go back but I think we would stay for at least 10 days. Resort is very big so be prepared to walk a lot and shares it’s amenities with Coba. We chose tulum because it’s very close to the b [... read more]each and I found more couples / younger crowds here. I would say choose Coba if you are going with family. Beach was gorgeous, lots of fish so bring snorkeling gear! Pool was so fun, very entertaining always something going on. Even my boyfriend enjoyed his stay and he is very picky! Again, I would definitely go again but this time for longer !!

Great Resort

Well designed and managed resort. Landscaping is excellent. Ease of movement within the resort grounds is great. Great food and very fresh fruits. Rooms are clean and well maintained. The beach is great and very clean.

Great as usual

There were just a couple things a bit disappointing but overall great as usual. This was my 7th time to the resort, joining me were 2 guests I introduced to the facility last year. There is always as much or a little as you choose to do which is one of the best features. Drives and snorkeling right from site was a plus for my brother who joined me this year. He has been to Coba 2 other times. It seemed quiet, could have just been time of year. Pool and beach area next to Tequila restaurant w [... read more]as nice and quite, some nice relaxing days. Food was great! Alacart never disappoint. Our room was 3901. I had requested 2 beds but room had a king. The check in desk had no desire to change our room. I should have asked when at main lobby getting our keys to work. The room was not ready when we checked in at 7pm. Instead of changing the room for us they brought on a small twin bed. My 6' tall brother was a good sport and stayed on it for our 9 days. This room was very noisy with services at back door to Tequila restaurant, early in morning and not a great view. I know the resort well enough now to request a better room, especially when it is not busy. Good value, good guests, good staff. I'm sure I will return.

My favourite resort!

Everything was so well kept, they were constantly keeping the grounds and buildings maintained. There are a lot of options to eat at different buffets so you never get sick of the food. The friendly staff is one of the main reasons why I love this place, they are so welcoming. There was a lot of seaweed being washed up on the beach, but the maintenance guys were constantly removing it.

Nice

Grounds were very nice, food 7 out of 10. elacarts needs work but Brazilian was fantastic. Drinks seemed watered down which is a change from last time I was there. Employees friendly. all in all very good.

Amazing resort

The resorts are amazing and alacarte restaurant are great all the staff always with smile easy going to other resorts I love to go back there thanks to my agent bill for his advice Very clean and mini club has a lot of activity my daughters still talking about there the beach in not good for swimming with a lot of rocks otherwise everything is amazing

Good resort and great value!

This resort is well tended, rooms are very clean, service is great. There are always tons of selections at the buffet, though it does tend to get repetitive with only a couple things changing each night for a theme, but you will not go hungry there that's for sure. We found a-la-cartes a little difficult to get in, either only availability being way too early ie 5:00 or way too late at 10:00 and we were only a group of 6. We only were able to book one together at our arrival. Beaches are no [... read more]t comparable to what we are used to in other parts of the Caribbean, rocky and man made in some cases. We were originally in building 37, top floor, but the air conditioning unit for the building is housed on the roof and we had to move for the noise. They were very accommodating though, Ricardo in the Silver Lounge and even at the main reception area. If you don't mind big resorts (as with all the Grand Bahia's) then I would recommend overall. One tip, you can purchase WiFi for the entire week - not just in the lobby areas at a cost of $9USD, which we did for both our devices, well worth it, had WiFi on the beach even.

Amazing resort...amazing staff

This was our second time visiting this resort and we just love it. Food is great staff is great...clean amenities everything was great. Only complaint is the ocean is on limestone so you gotta be careful to not hurt yourself getting in and out. But it's still a beautiful beach.

A really nice resort!

This resort really takes care of their grounds. Very beautiful place! The front desk personnel are top notch. Any concerns we had were addressed RIGHT away! The resort is huge! It's actually comprised of four places including a golf course! BUT! They have really good transportation for getting around. You won't wait more than 5-10 min for a ride! The ala carte restaurants are really nice. All in all, this is a really good bang for your buck!

Excellent resort))

Nice hotel as for couples and for families with small kids. The Best from this hotel is delicious food in main restaurant! Seafood , Italian cuisine were our choice each day! Beach was not so bad , sandy and clear water! Not much rocks at the coast. I would come back to this hotel again. Maybe next time will try Akumal hotel , that located near))

Great

The resort was very nice. Great service. We were upgraded from a superior room to a junior suite. Great variety of food at buffet. Lots of entertainment in the evening. Many things to do within the resort. Eg; dolphin show daily, market for shopping, sports bar, eco park in the jungle with tour guide. Don't need to leave the resort. I would recommend this resort.

Amazing resort

Really liked the ambiance in here, had a good time to relax! This place is highly recommended for our family and friends, food was amazing and service is top notch. the only drawback is the people from timeshare being too pushy, other than that it was amazing

Good Resort

The grounds of this hotel are very well kept and are beautiful. The hotel is clean and well maintained. Food is good, however I felt it was better when we were there four and five years ago. I am gluten free and found my options were few when it came to deserts and also a lot of the main dishes were made with sauce and when asked no one seemed to know what was in them. The specialty restaurants are not as good as they used to be and the food was downright bad at a couple of them. Wait staff wa [... read more]s rude when asked about gluten free and were not willing to go out of their way to help. In fact I felt alienated when they found out I had special needs! This certainly was NOT the case on previous visits.

Everything you need, Great resort!

We loved our 7 day stay! Easy to get around, food was plentiful (with lots of selection), grounds were immaculate, rooms are basic (Very clean and functional), beach is lovely and relaxing. Will be back!