Old

The hotel is old,rooms smell and dirty. Not a palace at all. We had one bad thing after another. The entertainment was horrible like a school play. The energy by the pool was low key. Something happened in the room every day Fridge leaked and my boyfriend fell. The hotel is rundown not Riu style

Beautiful resort

This resort was beautiful. Very friendly staff. Food was good. Weather was amazing. The staff keep all common areas and hotel room very clean. Hotel room is a little dated. But would recommend to friends.

We had a blast!!

We went away from June 17th to June 24th. The weather was beautiful (hot and windy). The resort was slightly outdated compared to the family side of the Riu. As I was told it was previously a Best Western Resort but we didn’t mind. The food was delicious including the buffet. The people were super friendly and accommodating. I would go back to Aruba and this resort in a heartbeat. I loved the fact that you can leave the resort and feel safe. There is restaurants and shops that were walking di [... read more]stance outside the resort.

Awesome Place!!

The hotel was fantastic. The food was amazing. Service was great friendly people and I quote “one happy island”. Would go again in a heartbeat. Rooms and and hotel service was great too they upgraded us cause of our honeymoon free of charge.

The Rio resort was good. The food, beach and service was excellent!

The hotel was comfortable and the environment was beautiful. The island is very breezy and you don’t really feel the heat which makes it comfortable for exploring the place. Good food and service. The people were warm and friendly. I would recommend better entertainment and cheaper prices for products in the gift shops.

Exceptional Service

Riu Aruba Antillias was pretty much the same as any other Riu. As far as same set up with restaurants, buffets, and entertainment. The service in all areas of the Hotel was Superb!! Staff was over the top friendly and very accommodating for anything you needed. The managers were there every day, walking around and talking to quests constantly , making sure everyone was happy. And were very interested in any comments you had. Food was great, even the wine was great! Our only complaint, and not j [... read more]ust us, but pretty well any person you spoke to. Was that the Hotel rooms were very tired and old. And in need of repair, and updating. The hotel apparently is getting renovated in the near future. We were only in our rooms to sleep anyways, so it was not a big deal. The rooms were very clean, as was the whole hotel was very clean, and cleaning staff was everywhere you looked. The beds and pillows were even pretty comfy. I would go back to this location again, as the beach was fabulous too. A very windy destination for sure. Weather was sunny and hot every single day. Never a bad day!

Completely amazing!

Everything was perfect! The staff were very friendly and helpful, management was visible and would question if all was ok on several occasions. The food, drinks, pool & beach were amazing. The weather.... wow.... 30°C and sunny every day... what more could we ask for?

"PARADISE"

The grounds are well kept, the staff is very friendly and accomodating, the food was excellent. A relaxing place to unwind. The rooms were clean and the maid service was excellent, they went the extra mile to please.

Fabulous destination holiday

One week gave us a enough of a taste to realize we wanted to come back to Aruba; to explore more of this beautiful island and enjoy all it has to offer. We loved the all day breeze -and even though the days were hot - we did not feel the need to escape indoors. We felt safe on and off our resort Good food and excellent service The hotel rooms were a bit dated - but no deterrent to our enjoyment. De Palm Off road excursion was a thrill. Sunset cruise was spectacular- Beaches were gr [... read more]eat -tho the wind did cause the sand to blow a bit Highly recommended

Great place to visit

The thing they could improve on was the Entertainment shows at night and some of the rooms need to be updated Staff were fabulous The restaurant has fabulous foods and lots of choices There is nothing like the beaches in Aruba

Five star service

People on resort excellent. For top shelf! Room 3 star. Pool 5star beach 5star hotel that needs room upgrade. TV was on last legs. Fridge rusty. Sliding patio door took three men and dog to pry open. Didn’t get tired off food after two weeks.

Awesome Resort

It was adults only - which we prefer. Resort is well maintained and very clean. Washrooms in public area were spotless. Rooms were spacious and beds very comfortable. Many a la carte restaurants to choose from and the international buffet was always good, food was plentiful, well presented and varied day to day. They call Aruba ‘the happy island’ and the people and hotel staff were certainly friendly & always helpful. I have already recommended this hotel to friends and hope to return soon!

Best Vacation ever!

This hotel has everything you could want and more! Beautiful facility, amazing staff, wonderful pool and grounds! The beach is amazing and great to visit somewhere that has sites to see. The rooms are a little outdated but in great shape, just need more updated decor. Great selection of food in the buffet. We did not use the a l carte restaurants as buffet was good for us. We will definately return if we get the opportunity again.

Rui Palace Antillas is awesome

Our room was 527. in hindsite I would pick a room higher up to get a better view. the 5th floor was the first floor with rooms on it. When we got our room we found that the safe didn't work (wouldn't lock) and the patio door didn't lock and the thermostat kept reverting to 17 degrees even after you changed it to 20 degrees. So we called the front desk and they did send someone right way (within 20 min) and he fixed the safe. We figured out the thermostat and were never quite sure about th [... read more]e patio door but at that point didn't care. The rooms were nice and clean and the staff did a great job of fixing up the room each day. the grounds were lovely and the staff very friendly and helpful. We enjoyed watching the iguana scurrying on the grass. I would say that the grounds and lobby of the Rui Palace Aruba next door were more glamourous than ours but both were really nice. The location on the beach was perfect. the beach sand is beautiful and white and not hot on your feet. There is a walking path down the beach at the edge of the resorts so it is nice for checking out all the other resorts.The Rui end of the beach is less crowded than the other end of the beach which we really liked. Yes, it Is very windy in Aruba but it didn't distract us from having a great time (and kept us cool) The beach area always had areas to lounge and the staff would pull out loungers and put them wherever you wanted. Very courteous. The pool areas were awesome as well. Even though people would reserve there loungers with towels there were always spots available. there was entertainment by the pool and music during most of the day. There are 4 a la carte restaurants at the resort at opened at 6:30. You could line up prior to that if you wanted to get in for the first seating. We chose to go down at 6:35 pick up a beeper for the second seating. The food at the a la carts was very good (tasty) The buffet restaurant was way better than I expected. The food was really great and the selection was wonderful. there was an omlet station in the morning and at dinner time it was usually a stirfry station, lots of salad stations and a variety of foods for different tastes. All fantastic. Over all would give the food and A+. There was entertainment each evening at the resort but I have to admit that we didn't go see any of it (too tired at the end of the day) We booked 2 excursions with our Sunwing rep. A catamaran snorkel trip and a UTV excursion across the island. Both were excellent and worth the money in my opinion. We really enjoyed our time at Rui Palace and would recommend to others.

Great Resort

The hotel, amenities, food and drinks were great. The cafeteria and restaurants were very good and service was great. Our room door card scanner wasn’t working properly the last couple of days and we had issues trying to fix it. Other than that we were disappointed that we did not have the type of room that Susan told us we had.

Nice resort

Hotel staff very attentive. Food quality good Food presentation good. Food selection good. Pool was cool, could have been warmer. Activities good. Room needs updating. Beach was beautiful. Lots of places to walk.

Wow factor

Kudos to the hotel management and staff who put the wow factor to use from front desk staff to al la cart restaurants to the buffet to the house keeping the pool staff towel and bar staff and beach staff. I have never been more impressed with service

Nice getaway but 3 Star Facility

Overall, we enjoyed our trip to this hotel as some of the staff were exceptional (Freddie), courteous (cleaning lady) and helpful (buffet hostesses). Others were not and did not seem to care if we were there or not. The room we had was dated and the bathroom was very small with signs of wear and tear. Their was high humidity in the room despite the air conditioning and small amounts of mold were visible within the room. There was also mold visible in the ceiling above the main bar with water dro [... read more]ps coming from the air conditioning vents. Upon check in we were given a key and proceeded to our room. When we opened the door, we found a woman sleeping in the bed and a clearly occupied room. After promptly shutting the door and going back to the main desk we were given a key to another room and informed that the owner of the first room would no longer have key card access to their room. How is it possible to give out two keys to the same room? No compensation or acknowledgement of the error was given and it was a complete invasion of privacy which should have never occurred. We were appalled. The food was good but limited seating at the restaurants meant that some nights the buffet was the only choice. The beach was nice and at times the pools were a bit dirty but there was always someone cleaning. Management passed around a questionnaire about the facility during dinner at the buffet, this seemed a bit tacky as we paid a large sum of money to be there and it was not the time or place. Overall the Riu Antillis in Aruba is a decent hotel with lots to offer but is in dire need of a renovation and should not be marketed as a 5 star hotel in our opinion.

Shake your booty!

Pool rocks with boomin music! Classes in pool with enthusiastic leaders who love their job! Great food at the buffett...best desserts ever and a beef wellington that will melt in your mouth! Only one pool, so if u r lookin for quiet downtime...it is not here!! Rooms are clean and great! Aruba is ONE HAPPY ISLAND!

Rui Resort

This was a wonderful vacation beautiful Island and terrific food. The only thing was the bathroom in my room could have been cleaner, I would probably stay on the other side of the Rui were it is a little more updated, the side that allows children only because it seems the rooms may be better.