Very Relaxing Atmosphere and Great Day Trips

Everything was wonderful, however the only lacking in our eyes was the daytime entertainment staff. Our section of the resort didn't seem to have Salsa or Bachata dance lessons. We would have like to have more cultural experiences on the resort, and fun inspiring staff.

Very disappointing

While the grounds, pool and beach were fine, the food and the means of obtaining it were anything but. The room and the bathroom were old with no pressure on the old fashioned shower. I will be in to talk personally to the travel agent as I believe I did not get the product I requested and it was vastly overpriced.

Good food/overall atmosphere

Buffet food was the best I've ever had at a resort, however a few of us did have some stomach issues. Everyone is very friendly and overall atmosphere of the resort is great. Rooms were quite outdated - very nice and clean but did not have any water pressure in the shower our whole stay (maybe it was due to us being on the 3rd floor).

Everything we could ask for!

We stayed at this resort from Nov 28 to Dec 5, 2014 and it was truly fabulous in all aspects. From the rooms to the food and drinks, to the service including all of the small details like restocking the mini fridge daily, and providing fresh towels. They just seemed to have everything well organized. We have been to several all-inclusives in the past in this category and price range and this Palladium trio was the best so far. We are looking forward to staying at some other Palladium resorts in  [... read more]other locations in the future.

Fantastic resort

The beach was great - great selection in the dining room - the property was very clean as well as the rooms. The staff was always helpful and ready to listen if we had any problems. They were attentive to our needs.

Great vacation great people!

Travelled there with my best friend, we are 30-something's. Hotel was great! A couple minor issues but easily forgettable if you're laid back and just there for a vacation and not to nit-pick. All staff were great and each person spoke at least 3 languages (almost all spoke English) so very easy to communicate. Food was great! Been to Mexico, Cuba, and Jamaica, and this was my favourite, you can't go wrong when they serve pizza to everyone on the resort around 4pm everyday!! Amazing!!

Average Resort

This resort is definitely not a five-star. The air conditioner was broken, and the staff promised to have it fixed. It took 3 days before they would switch our room. The staff was not overly nice, and I felt as if I was an inconvenience. The beach was beautiful, the food was average. Definitely not worth paying $1600, that's for sure!

Food okay, rooms were disappointing..

As title states, food was only okay and our rooms were disappointing - definite misrepresentation on the hotel website which set our expectations much higher. We traveled with a group of 50 - most of the group had nicer rooms than us. When we raised our concerns, it took the staff 2 days to act - we had no a/c for the first two nights... Will not be doing a trip like this again for the price we paid.

Beautiful Resort!

Loved all of the space and how open everything was. Food was great and beach was spectacular! Was very clean and well kept. Loved the natural beauty from different plants and animals. Staff were amazing and so helpful. Overall, such a great stay!

Beautiful beach

Our room was located next to pool beach and lobby. Everything we needed was close. By mid week we realized we had access to several other resorts of higher rating. And all a short walk away. The menu and entertainment was of much better quality next door but fortunately we paid considerably cheaper at our resort. The only real problem I found was the shower. Everyone we met felt the same. We had a whirlpool tub which if it would've been cooler or miserable outside we might have used. It was diff [... read more]icult to keep the water in tub. We had to bunch towels around to try to keep water in otherwise you had water running through the room. Overall I felt it was the best bargain for my dollar. To date it's my favorite resort

Nothing special

The service especially on the desk was very poor. The restaurants were not that good and along line, not organized. The rooms was terrible very old many things not working first the air-condition the fan,the lock of the door then the bathroom also many things not working properly.